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  • Maître D’ - Serpentine NYC (West Village)
    Maître D’ - Serpentine NYC (West Village)
    2 months ago
    $25–$35 hourly
    Full-time
    Manhattan, New York

    Maître D’ - Serpentine NYC (West Village) compensation: Competitive pay based on experience employment type: full-time job title: Maître D’ Join the Serpentine Team – West Village, NYC Serpentine is an elevated cocktail bar and restaurant known for its stylish West Village atmosphere, vibrant energy, and hospitality-driven service. We’re looking for an experienced Maître D’ to be the face of our floor and help ensure a seamless, polished guest experience from the moment they walk in. What You’ll Do: • Greet and seat guests with warmth, professionalism, and attention to detail, • Manage reservations, walk-ins, and guest flow to optimize the floor and guest experience, • Communicate clearly with servers, bartenders, and management to maintain smooth operations, • Recognize and accommodate VIP guests and regulars, • Uphold Serpentine’s standard of excellence in every interaction What We’re Looking For: • Experience as a Maître D’, host lead, or in front door management at an upscale or high-volume NYC venue, • Poised, polished, and guest-focused demeanor, • Strong organizational and multitasking skills, • Confident communicator with a team-oriented attitude, • Weekend and evening availability required, • Experience with Resy or Open table preferred, but willing to teach the right fit What We Offer: • Competitive hourly pay, • Growth opportunities within a respected West Village establishment, • A professional, supportive, and high-energy work environment If you have a sharp eye for detail, a confident presence, and a love for great hospitality — we’d love to meet you.

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  • Bar Manager / Supervisor
    Bar Manager / Supervisor
    2 months ago
    $15–$20 hourly
    Full-time
    Journal Square, Jersey City

    Join our team of passionate hospitality professionals! We’re looking for a dedicated Store Manager to lead our front-of-house team and uphold the highest standards of service, cleanliness, and professionalism. This is a hands-on role for someone who leads by example and thrives in a fast-paced, team-oriented environment. Bilingual English/Spanish speaker. What You’ll Do: Leadership & Standards • Be the example — maintain professionalism, positive energy, and a polished appearance (hair neat, non-slip shoes required, no sandals)., • Keep the location spotless, including bathrooms and guest areas., • Motivate the team to complete their daily responsibilities and uphold company standards., • Be available during peak hours (Thursday–Saturday)., • Oversee all cashiers, servers, and drivers — scheduling, performance, and attendance., • Review staff clock-ins/outs and coordinate with the Assistant Manager on driver hours and tip tracking., • Interview, hire, and train new staff members., • Ensure every team member signs and submits the employee handbook to Paola or Cris., • Train new team members in service, cashier operations, and delivery procedures., • Maintain consistent drink and food quality from the team., • Lead a warm, welcoming environment where every guest feels valued., • Ensure staff greet guests, promote specials, and thank customers as they leave., • Handle customer complaints, refunds, and system issues., • Manage refunds on Clover, Uber Eats, Grubhub, and DoorDash, and notify Paola if website refunds are needed., • Coordinate catering orders — all catering requests go through you., • Keep menus and modifiers up to date on Clover and Otter., • Conduct inventory on the first Wednesday of every month (beer, alcohol, soda, supplies)., • Submit weekly reports on staff performance, service flow, and delivery capacity., • Manage supply orders (soda, take-out, cleaning)., • Troubleshoot POS, printer, or system issues as they arise., • 2+ years of experience in restaurant or hospitality management., • Strong leadership and communication skills., • Solid understanding of POS systems (Clover, Toast, or similar)., • Ability to manage multiple priorities during peak times., • Hands-on attitude — willing to train, support, and work alongside the team., • Full-time position., • Competitive salary based on experience., • Weekly pay and room for growth within a fast-growing hospitality group.

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  • Sous Chef
    Sous Chef
    2 months ago
    $18–$22 hourly
    Full-time
    Manhattan, New York

    The Sous Chef is a key member of the kitchen leadership team, assisting the Executive Chef in all aspects of daily kitchen operations. This includes supervising staff, ensuring food quality and consistency, maintaining cleanliness and safety standards, and contributing to menu development. The ideal candidate has strong culinary skills, leadership experience, and a passion for excellence. Responsibilities • Support the Executive Chef in overseeing kitchen operations, including prep, cooking, and plating., • Supervise line cooks, prep cooks, and dishwashers to ensure efficient and consistent service., • Maintain high standards of food quality, presentation, and portion control., • Assist in creating new dishes, specials, and seasonal menu items., • Manage inventory, control food costs, and assist in ordering supplies., • Ensure compliance with health, safety, and sanitation regulations (OSHA, DOH)., • Train and mentor kitchen staff to promote skill development and teamwork., • Step in to lead the kitchen in the absence of the Executive Chef., • Collaborate with the front-of-house team to ensure smooth service during busy hours., • Minimum 3–5 years of culinary experience, including supervisory roles., • Degree or certification in Culinary Arts preferred (not required)., • Excellent knowledge of cooking techniques and food safety standards., • Strong organizational and time-management skills., • Leadership ability and effective communication with diverse teams., • Ability to work in a fast-paced environment with attention to detail., • Competitive hourly or salaried pay (based on experience)., • Opportunities for growth and promotion within the company., • Staff meals and dining discounts.

    Immediate start!
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  • Front of House Manager
    Front of House Manager
    2 months ago
    $80000–$95000 yearly
    Full-time
    Manhattan, New York

    Job Summary We are looking for a highly personable and attentive Front of House Manager whose primary focus is the customer experience, ensuring every guest feels welcomed, valued, and completely satisfied. While your main priority is being the dedicated, visible face of our establishment, you will also be responsible for essential administrative duties, specifically staff scheduling and communication. If you are someone who genuinely enjoys connecting with people and is organized enough to manage a smooth schedule, this is the perfect role for you. Core Focus: Guest Experience (Approx. 80% of Role) Your primary duties revolve around direct customer interaction and ensuring a seamless, positive visit for all guests: • Guest Relations: Be a constant, visible presence on the floor. Greet guests warmly, manage the flow of seating, and personally check on tables throughout their meal to ensure satisfaction., • Proactive Service: Anticipate customer needs before they are voiced (e.g., offering an extra drink, clearing a small item, or noticing a slight delay)., • Issue Resolution: Handle all customer complaints or concerns immediately and effectively with empathy, grace, and professionalism, turning a potentially negative experience into a positive one., • Environment Check: Continuously monitor the atmosphere—lighting, music, cleanliness, and overall energy—making sure the environment contributes positively to the guest experience., • Staff Support: Act as a communication bridge, quickly relaying critical information, special requests, or urgent table needs to the service staff or kitchen., • Administrative and Communication Responsibilities (Approx. 20% of Role), • These duties ensure the team is prepared to deliver excellent service:, • Staff Scheduling: Create, manage, and post the weekly staff schedule efficiently, ensuring proper coverage for all shifts while controlling labor costs., • Required App Proficiency: Must be experienced and proficient in using the Sling scheduling application for all scheduling tasks., • Team Communication: Ensure the finalized schedule and any urgent shift changes are promptly posted to the designated employee group chat platform., • Time-Off Management: Review and approve/deny time-off requests based on operational needs and staffing levels., • Qualifications, • Proven Experience: Minimum of [X] years of experience in a high-volume, customer-facing role, preferably in hospitality or a similar service industry., • Sling Proficiency is a Must: Demonstrated experience creating and managing schedules using the Sling scheduling application., • Tech Savvy: Comfortable using group communication platforms (like WhatsApp, Slack, etc.) to share information with staff., • People-First Attitude: An absolute passion for customer service and a natural ability to connect with diverse personalities., • Communication Skills: Exceptional verbal communication skills; the ability to speak clearly, listen actively, and respond professionally under pressure., • Does this updated description accurately reflect the balance between customer care and administrative duties you're looking for?

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