Sales Counselor
11 days ago
Cincinnati
Job DescriptionDescription: Job Title: Sales Counselor Reports to: Director of Sales and Marketing FLSA Status: Non-Exempt Position Scope: The Sales Counselor will provide support to the Director of Sales and Marketing. Under limited supervision, receives walk-in/call-in visitors and uses software systems to identify and contact leads. Effectively explains and demonstrates to prospective residents and their families the benefits of residing and receiving care at the community. Communicates sales and contractual information and closes contract sales to maintain and improve occupancy levels. Solicits assistance of community staff to promote and explain community services, practices, policies, pricing, and other information necessary to close the sale. ABOUT US: Evolve Senior Living was founded on the premise of change. We believe the senior living industry needs to change to appropriately address the needs of tomorrow’s work force and residents. Evolve represents the notion of continuous improvement in our delivery of services for the elderly, providing a safe and dependable environment for our team members and commitment to leading the discussion on change within the senior living sector. ABOUT YOU: A compassionate team member who seeks an opportunity to do what you love, while touching the lives of those people we have the honor to care for and serve. An entrepreneurial spirit who is excited and motivated by the prospect of change and continuously improving the services we provide. RESPONSIBILITIES: • Supports the mission, core values and goals of the organization, upholding and promoting company culture and vision., • Completes all hours of state mandated continuing education each year., • Promotes and displays a spirit of teamwork in performance of daily duties through cooperative interactions with co-workers and other departments., • Supports a positive and professional image through actions and dress., • Promotes the property in a positive manner and effectively communicates the organization’s values to residents, visitors, co-workers, and the community., • Connect with leads and obtain additional information on personal residential and care needs., • Assist residents with move in paperwork., • Develop a detailed project plan that outlines scope, timelines, and resource requirements., • Input and maintain customer data, including contact information, interactions, and transaction history., • Act as a brand ambassador, ensuring that all communication and material reflect the company’s identity,, • Log and track customer interactions, ensuring that all relevant communication is recorded and future reference., • Implement and adhere to strategies developed to drive brand visibility and engagement., • Ensure consistent and accurate use of branding and messaging across all marketing materials and channels., • Execution of marketing campaigns and projects while following the established strategy., • Coordinate needs relating to logistics of new resident moves including such things as transference of keys, furniture move-in coordination, unit preparation, new resident orientation and welcoming, etc., • Encourages prospective residents and families to make wait list deposits., • Maintains long term contact with prospects to encourage continued familiarity., • Meets established goals regarding contacts and tours to achieve desired sales goals., • Cultivate leads with current residents through positive interaction and interest in activities and concerns., • Follow-up with resident referrals as identified., • Communicate rate increase to the residents., • Assists in identifying innovative events and methods to increase visitation of targeted groups., • Presents and demonstrates the value and benefits of the community for its residents as appropriate to stimulate interest and sales., • Understands needs of potential residents to highlight community features that will satisfy them., • Participate in hosting community events., • Utilize strong interpersonal skills to identify and maintain key relationships with community and professional sources., • Education: bachelor’s degree in Sales, Marketing, Business, or related field., • Minimum of two (2) years sales experience required; leasing, hospitality, senior living sales support experience strongly preferred., • Excellent communication skills, both written and verbal., • Valid driver’s license, proof of current auto insurance and reliable transportation for outreach and networking activities., • Ability to travel as needed., • Collaborative skills to accept and incorporate ideas into strategies., • Ability to recognize trends and stay ahead of them., • Problem solver and excellent communicator., • Walk/Stand/Sitting – must be able to continuously perform duties that incorporate walking, standing, or sitting., • Environment Condition – must be able to perform work both inside and outside., • Lift - constantly 0 – 10 pounds, frequently 11 – 50 pounds, occasionally 51 – 100 pounds., • Carry - constantly 0 – 10 pounds, frequently 11 – 50 pounds, occasionally 51 – 100 pounds., • Push - constantly 0 – 10 pounds, frequently 11 – 50 pounds, occasionally 51 – 100 pounds., • Climb – must be able to climb stairs on a frequent basis, with the opportunity to utilize the elevator as an alternate resource if available., • Bend – must be able to bend at the waist, knees, hips and spine on a frequent basis, may require frequently manipulating weights of 25 pounds or more., • Twist or rotate – must be able to twist or rotate occasionally at the trunk, hips, knees, and neck, manipulating weights of 25 pounds or more., • Reach - may occasionally reach overhead, requiring manipulation of weight of 10 pounds or less, and below waist manipulating weight of 25 pounds or more., • Sensory Vision – must be able to read clearly with or without corrective lenses., • Hear - Must be able to hear telephone, audible alarms, bells, and signals related to resident safety with or without hearing devices., • Speech/Language – must have strong command of English sufficient to read and write and interpret medical and administration information.