55 Best hr technology Jobs in Rochester, New York (May 2026)

Program Manager Ops

7 days ago

Pittsford

Job DescriptionDescription: Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! Hybrid: This role follows a hybrid schedule, requiring three days in the office at our Rochester, NY location and two days remote per week. The in-office days are subject to business needs. Candidates must be able to commute to the office as required. The work arrangement for this role is subject to change based on business needs and individual performance. This may include adjustments to on-site requirements or schedule expectations, as necessary.? Position Overview Program management responsibilities include the coordination and completion of programs on time within budget and within scope. Activity and resource planning, organizing and motivating a program team, controlling time management, cost estimating and developing the budget, ensuring customer satisfaction, analyzing and managing risk, monitoring progress and managing reports and necessary documentation are all key parts to being a successful program manager. Primary Responsibilities The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Independently gathers cross-functional feedback or external data-driven feedback (from potential buyers, existing customers, sales or studying the market/competition) on deliverables to ensure highest quality deliverables., • Generally produces deliverables that do not require significant iteration from leadership (defined as more than 3 rounds of revisions from direct leader), • Independently builds objectives and full year plan with KPIs, gets alignment from Directors/Sr. Directors across Marketing, • Ability to present up to Director/Sr. Director within Marketing so that: everyone in the room is clear on the meeting objective, current state, options considered, recommendation and rationale, • Communicates obstacles and recommended solutions to adjust plans to achieve objectives, • Ability to define a project scope and lead cross-functional marketing project team, • Facilitates the definition of program scope, goals and deliverables for specific programs, as assigned., • Develops detailed project plans and manages all processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints., • Responsible for coordinating complex initiatives from initiation to successful completion., • Develops, tracks and maintains program plans and program deliverables and communicates program milestones and progress., • Assists the department managers in creating documentation, plans, etc. and maintains that documentation on an ongoing basis., • Coordinates program meetings with internal and cross-functional teams, generates meeting materials and produces post-meeting deliverables., • Effectively work with the teams to identify/mitigate program risks and participates in the creation of risk contingency plans., • Plans and sets goals and milestones with the team and clearly defines requirements and develops targets accordingly., • Detects, tracks and solves program issues effectively., • Recognizes areas for internal improvement and works with teams to develop plans for implementing them., • Collaborate across all business units to control resource requests while aligning to budgets and program plans, • Solicits stakeholder feedback and benchmarks best practices to identify opportunities for improvement., • Identifies key metrics to help prioritize and monitor critical activities, ensuring consistent and effective tracking and reporting of progress., • Effectively collaborates (provides and invites thoughts, ideas, opinions on how we can create something better) cross-functionally within Marketing and the enterprise., • Leverages data to generate organization and people insights, which in turn influence areas of focus and strengthen decision-making, • Uses best practices and knowledge of internal or external business issues to make recommendations and implement improvements to products, services or processes in own functional area., • Provides regular updates of the progress and status of specific programs, • Recommends improvements and troubleshoots all implementation issues., • Programs may vary in number, size and complexity., • Drives initiatives in support of department and organizational goals., • Demonstrates a commitment to Paylocity Core Values, • Maintains on-going documentation on program status and monitors progress towards completion while adjusting resources and plan accordingly to meet program requirements, • Develops goals and drives prioritization of projects, • Recognizes and solicits diverse perspectives (across orgs, regions), • Shows up in cross team and department meetings with value add on activation and execution as it relates to their functional area., • Can initiate and/or lead cross functional projects - delivering complex, large scope projects across organization and geography, • Managing resourcing for functional area, including forecasting, spend management, and adjustments to optimize ROI, • Carries a business metric that elevates to Marketing department level, • Allocates team resources to projects/campaigns with the highest ROI for driving growth, • Communicate team progress and results across organizations and influences leadership (within function), • Partners with product/sales/etc. to identify and execute projects and campaigns that will directly contribute to Paylocity's growth, • Exercises analytical skills, knowledge, and experience to make informed decisions and solve problems. Escalates decision making at an appropriate level., • Supports and promotes change, appreciates risk-taking, and encourages alternative approaches., • Can lead cross functional team/external agencies to execute to plan and hold accountable to their goals and timelines, • Communicates to leadership the performance KPIs and overall weekly / monthly status of goals/budgets and communicates obstacles and recommended solutions to adjust plans to achieve objectives, • Asserts own ideas effectively, and gains support and commitment from others that result in action., • Identifies what is most important and impactful and knows when to say no., • Uses knowledge to ensure internal/external customer satisfaction., • Regular interaction with clients/prospects/partners to better understand their needs, • Stays current with competitive products/campaigns/messaging in order to ensure that, • Paylocity stays ahead in best serving customers in the industry, • Demonstrates confidence when articulating a point of view based on data, experience, and knowledge. Education and Experience • Bachelor’s degree and a minimum of 5-7 years of practical program management experience, or equivalent combination of education and experience, • Proficient in Microsoft Office Suite including Outlook, Word, PowerPoint and Excel, • Experience working with large teams on programs that are deadline-driven, • Experience mentoring and/or developing others., • Highly organized and able to multi-task, • Exceptional communication skills, • Strong leadership skills – must be able to work confidently and effectively with multiple departments and levels within the company, • Excellent presentation and customer service skills, • Strong technical aptitude to quickly learn new technologies/internal software systems and identify user applications, • Experience within a customer service focused organization, • Experience working in a fast-paced environment a strong asset, • Physical requirements, • Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day., • Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously. Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. The base pay range for this position is $80,000 - $118,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers. Requirements:

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