Intake coordinator jobs in Rochester, New YorkCreate job alerts

Job title: Complaints Coordinator Job location: New York, NY 10004 Shift: Hybrid 9-5 Date Range: 03/30/2026 - 05/23/2026, Possible Extension Pay: $19- $21/hr without benefits Education: High School Diploma/ GED Skills: Assist Complaints Team leader with MACESS documentation inquiries/complaints. Assist specialists with escalated issues (transportation requests, specialty appointments). Support management with special projects (PCP monthly projects, MIS assignments, PCP error reports). Record and respond to customer contacts and update the tracking system with follow-up and closure. Provide member orientations (on-site and telephone). Process and resolve complaints and update information in the system. Assist with PCP selection/assignment and member demographic updates. Provide benefit/service information to members, prospective members, and providers. Perform retention efforts, handle Medicare overflow calls, and support outreach projects. Handle roster, disenrollment, provider, and claim billing inquiries. Schedule marketing appointments for prospective enrollees. Skills: Customer Focus, Functional/Technical Skills, Written/Oral Communication, Integrity and Trust. 1 year experience in Managed Care/call center handling high-volume calls. Duties: • Provide customer service to members, providers, and prospective members., • Document all customer contacts into the tracking system., • Process complaints and assist supervisory staff with complaints review., • Handle escalated issues and assist the management team with specialty projects., • Provide administrative support to the Fair Hearings and Complaints Team., • Data entry and intake of complaint and fair hearing cases into designated tools., • Retrieve documents from various systems to demonstrate compliance with state directives., • Collaborate with business partners to gather documentation for responses to state agencies related to complaints and fair hearing requests., • Perform other administrative duties as assigned. Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts.

Job title: Complaints Coordinator Job location: New York, NY 10004 Shift: Hybrid 9-5 Date Range: 03/30/2026 - 05/23/2026, Possible Extension Pay: $19- $20/hr without benefits Education: High School Diploma/ GED Skills: Assist Complaints Team leader with MACESS documentation inquiries/complaints. Assist specialists with escalated issues (transportation requests, specialty appointments). Support management with special projects (PCP monthly projects, MIS assignments, PCP error reports). Record and respond to customer contacts and update the tracking system with follow-up and closure. Provide member orientations (on-site and telephone). Process and resolve complaints and update information in the system. Assist with PCP selection/assignment and member demographic updates. Provide benefit/service information to members, prospective members, and providers. Perform retention efforts, handle Medicare overflow calls, and support outreach projects. Handle roster, disenrollment, provider, and claim billing inquiries. Schedule marketing appointments for prospective enrollees. Skills: Customer Focus, Functional/Technical Skills, Written/Oral Communication, Integrity and Trust. 1 year experience in Managed Care/call center handling high-volume calls. Duties: • Provide customer service to members, providers, and prospective members., • Document all customer contacts into the tracking system., • Process complaints and assist supervisory staff with complaints review., • Handle escalated issues and assist the management team with specialty projects., • Provide administrative support to the Fair Hearings and Complaints Team., • Data entry and intake of complaint and fair hearing cases into designated tools., • Retrieve documents from various systems to demonstrate compliance with state directives., • Collaborate with business partners to gather documentation for responses to state agencies related to complaints and fair hearing requests., • Perform other administrative duties as assigned. Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts.

Insero Talent Solutions has partnered with a premier, not for profit skilled nursing facility in Rochester, NY to recruit a Director of Social Work and Admissions. Position Summary Manages the overall function of the Social Work Department assuring that its policies and procedures are effectively carried out. Responsible for the management and coordination of the admission process beginning with initial inquiry, maintenance of applicant pool, admission determinations and placement. Supervises staff Social Workers, Admissions Social Worker, and Admissions Social Work Assistant. As a member of the senior leadership team, plays a key role in shaping and executing the organization’s strategic direction and mission; collaborates with other leaders to ensure the organization's values are infused in day-to-day operations and a philosophy of person-direct care fostering teamwork, accountability, and a culture of continuous improvement across the organization. Supports Culture of Excellence through active role across all neighborhood initiatives. Essential Job Functions: • Oversees Admissions Coordinator in working with other clinical staff to determine level of care and appropriateness of admission., • Assures that all necessary information is up-to-date and reported monthly., • Responsible for census development and maximum utilization of beds in conjunction with community need and facility occupancy goals., • Collaborates with the Marketing team and provides oversight to marketing activities performed by Admissions Coordinator., • Responsible for the effective management of the intake and admission process assuring that appropriate responses are made following inquiry., • Maintains all required regulatory documentation., • Assures that admission notes and psychosocial history are developed and recorded within appropriate time frames pursuant to the Member's needs, and the Home's policies and code requirements., • Assists with facilitating the adjustment of Members, families and significant others through individual and group interaction., • Oversight of the Social Workers to assures that clinical documentation is recorded in the medical record on a timely basis consistent with Member's needs, policies and procedures of the department, and codes, rules and regulations., • Oversees Social Workers in serving as facility Discharge Coordinator; works in conjunction with other clinical staff to coordinate interdisciplinary activity leading to discharge plan. Assures that discharges are made in a timely manner and in accordance with Member's rights., • Ensures that Social Workers utilize appropriate community resources when necessary to meet the needs of the Members; assists families and significant others with communication with agencies., • In collaboration with Director of Life Enrichment, responsible for the development, implementation and ongoing operation of the Members' Council (Residents' Council), and assures that all Members have the opportunity to participate through an appropriate structure. Records minutes and attendance at Members' Council and apprises Administration of same., • As requested, conducts or arranges facility in-service training on the role of the Social Worker, Members' rights and responsibilities, New York State Abuse Reporting Law, psychosocial implications of aging, institutionalization, disability, death and dying, or other related topics., • Hires, trains, supervises and evaluates Social Work Department staff including Social Workers, Admissions Coordinator, and Admissions/Social Work Assistant., • Assists Social Work staff as necessary to meet Members' needs and maximize the effectiveness of social work practice. Acts as back-up as needed., • Arranges for and/or provides in-service education to Social Work staff on topics pertinent to social work practice., • Develops department work schedule and assures coverage during times of departmental staff absences., • Annually establishes and works to achieve approved departmental goals and objectives., • Develops, recommends and implements approved programs, policies and procedures relevant to the Social Work Department; reviews policies and procedures on an annual basis, or more often as necessary., • Develops and submits an annual operating and capital expense budget for the Social Work Department., • Participates on the Quality Management Steering Committee., • Works with other management staff to assure that service to Members and effectiveness of general operations is maximized., • Participates in the development of marketing strategies to maximize bed utilization., • Performs other duties and responsibilities as required by Administration from time-to-time. Qualifications of the Position: • Education: Bachelor's in Social Work required, Master's Degree preferred, • Experience: Minimum of 5 years of relevant work experience and one-year recent experience in Gerontological Social Work practice., • Skills: Must be able to meet the public and develop and deliver effective presentations to individuals and groups., • Licenses / Certifications: Licensed Social Worker (LMSW or LCSW) preferred.

Job Description Locations: Gates and Brighton, NY Job Type: Full-Time/In Person Starting Pay: $18.50-$23.00 per hour Scheule: Monday-Friday (8:30am-5:00pm) + 1-2 Saturdays/month (8:30am- 1:00pm) About the Role We are seeking a reliable, customer-focused DME Inside Sales Specialist to join our medical supply team at our Gates and Brighton locations. This role offers a clear opportunity for professional growth, including advancement into a DME Coordinating position. You will be responsible for delivering exceptional customer service, building strong relationships, and using product knowledge to meet patients' medical equipment needs while developing skills necessary for long-term career growth within the company. Key Responsibilities • Greet and assist walk-in customers in a courteous and timely manner, • Provide product information and insurance coverage guidance, both in person and by phone, • Serve as a trusted advisor through strong communication and customer service skills, • Maintain up-to-date knowledge of product features, insurance coverage and patient needs, • Cross-sell and recommend additional products based on diagnoses and customer needs, • Accurately enter customer data and required documentation into company systems, • Collect and process payments (co-pays, deductibles, and full payments) per company procedures, • Ensure HIPAA compliance and maintain confidentiality and safety standards, • Assist with daily restocking and participate in periodic inventory tasks Growth & Advancement Opportunity This position offers a defined pathway for advancement into a DME Coordinator role for individuals who demonstrate strong performance, initiative, and a desire to grow within the company. DME Coordinator responsibilities may include and are not limited too: • Managing patient orders from intake through delivery or pickup, • Coordinating with clinicians, insurance providers, and vendors to ensure timely order fulfillment, • Reviewing prescriptions, documentation, and insurance requirements for accuracy and compliance, • Communicating order status updates to patients and other team members, • Troubleshooting order issues and resolving insurance or documentation barriers Education & Certifications • High School Diploma or GED (required) Experience & Skills • 1+ year of related experience preferred (advanced education may substitute), • Strong computer and data entry skills, • Excellent attention to detail and ability to work independently, • Ability to multitask in a fast-paced environment, • Motivated, dependable, and team-oriented mindset Language & Communication • Excellent verbal and written communication skills, • Customer-first attitude with the ability to resolve concerns professionally Physical Requirements • Frequent movement throughout the store to assist customers and restock shelves, • Ability to lift and/or move up to 50 lbs occasionally, • Ability to bend, kneel, crouch, and use standard office equipment Work Environment • Low to moderate noise levels in the showroom, • Collaborative, customer-facing work environment, • Ability to handle occasional high-pressure or time-sensitive situations professionally Benefits • 401(k) with company match, • Medical, dental, and disability insurance, • Paid time off (PTO) Additional Details • FLSA Status: Non-exempt, • Must be able to reliably commute to or relocate to Rochester, NY prior to start, • Traveling to both locations maybe required Ready to build a career-not just a job? Apply today and grow with a company that values development, teamwork, and quality patient care. Must submit to a background check.

Job DescriptionDescription: We are Hiring! Job Posting: Case Manager Location: Rochester, NY Department: Housing Services-Respite Program Employment Type: Full-Time Schedule: Monday-Friday, 40 hours Salary: $23.00/hr. As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential, advocate for those in need throughout all stages of life; and work in partnership with faith communities of all denominations and those who are committed to addressing local needs. If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special! General Description Under general supervision, provides intake and case management services. Maintains confidentiality and ethical standards as identified by NASW, HIPAA, or other relevant governing bodies. Effectively supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma-informed care environment. Essential Duties and Responsibilities o Creates, implements, and monitors comprehensive, person-centered, trauma-informed, and solution-focused plans and goals. Works with clients on harm reduction and other related goals. o Assists in obtaining support for clients to include but not limited to home care, medical, dental, legal, substance use treatment, mental health, Department of Human Services, clothing, and other entitlement needs. o Assist the client in understanding and meeting the expectations of service providers, courts, and employers. o Inform clients of opportunities for social support such as recreation, faith-based, or self-help involvement. Make available tickets, transportation, and financial assistance where appropriate. o May deliver instructions on various topics that support the client’s ability to live independently. o Submits required reports and statistics promptly to the program manager as requested. o Collaborates effectively with program partners to heighten the efficiency of joint efforts across multiple organizations. o Communicate with appropriate program partners, agency staff, community, and criminal justice agencies to ensure ongoing and effective referrals into programs. o Serves as Case Coordinator for clients for program care. Works with the Nurse, Peer, and other stakeholders to ensure the client's needs are being met. Coordinates and participates in regular case conferences. o Monitors and ensures achievement of program milestones and client outcomes. o Oversees client recordkeeping in compliance with appropriate regulatory agencies. o Creates and implements life skills training and education opportunities for tenants. o Reports to service providers about significant individual behavior or events that will require an immediate response. o Acquire concrete resources to meet individual needs. o Complete letters of request/referral forms, and other required documents of eligibility or charitable organizations and public agencies to advocate for resources that the client is entitled or eligible for. o Makes referrals for education, employment, legal issues, and others as needed. o Document the need for financial assistance or other resources such as wrap-around from the project to stabilize client finances. o Utilizing various databases and/or online platforms, maintaining all documentation by the agency and appropriate regulatory standards. o Informs supervisor of significant events/issues related to clients as appropriate and follows the program’s defined incident reporting process as required. o Attends regular program and departmental meetings, case reviews, and CFC quarterly meetings. o Maintains and develops professional knowledge by completing recommended education and training, workshops, conference attendance, and readings. o Maintains knowledge of regulations and standards that govern client population. o Participates in appropriate interagency meetings with other treatment agencies and community groups as required. Provide updates and communication with providers including those who cannot be represented in person. • Participates in relevant Agency meetings and/or trainings, • Actively pursues the development of professional competencies related to job role performance through reading, supervision, in-service training, and attendance at conferences and workshops. Education: Bachelor’s degree in social work, human services, criminal justice, or related field preferred. An equivalent combination of education and experience will be considered. Credentials: Valid and clean NYS Driver’s License. Valid PPD screening is available. Experience: Minimum two years of experience with case management and community outreach in areas such as but not limited to persons affected by substance use disorder, prison re-entry, geriatrics, mental health, and refugees. Knowledge of HMIS, Medicaid, SNAP, Social Security, and legal systems is helpful. May require the performance of duties in various community locations and community settings that may not be handicapped accessible. Top Benefits and Perks: • Competitive salary and 403b retirement plan, • Generous time off package and work-life balance, • Comprehensive benefits package, • Supportive and collaborative environment, • Opportunities for growth and development ***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet

Job DescriptionDescription: We are Hiring! Job Posting: Case Manager- STEHP Location: Rochester, NY Department: Housing Services Employment Type: Full-Time Schedule: Monday-Friday, 40 hours Salary: $23.00/hr. As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential, advocate for those in need throughout all stages of life; and work in partnership with faith communities of all denominations and those who are committed to addressing local needs. If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special! General Description Under general supervision, the Case Manager provides intake, assessment, and ongoing case management services to clients. The position maintains strict confidentiality and adheres to ethical standards in accordance with NASW, HIPAA, and other applicable regulations. The Case Manager promotes a trauma-informed care environment and supports effective, collaborative communication among program staff. This role also provides coverage and assistance to other programs assigned by the Program Manager. Essential Duties and Responsibilities • Maintains a caseload of clients form the STEHP program, • Conducting intake assessment and services to clients referred to STEHP from the shelters, self-referrals and or partnering agencies., • Completes required intake paperwork and any relevant screenings., • Complete all client’s paperwork and goals into the HMIS system upon initial intake, • Makes referrals to housing, DHS, education, and civil legal issues regarding evictions., • Complete letters of requests/referral forms, applications, and other required documents of eligibility to other agencies and or organization to advocate for resources which the client is initiated to., • Guide clients to complete applications for financial assistance, finding the best fit among community funders based on the client’s needs, goals, and abilities. Assist the client in understanding and meeting expectations of service providers, courts, and employers. May deliver instructions in various topics that support client’s ability to live independently. Submits required reports and statistics in a timely manner. Collaborates effectively with program partners to heighten efficiency of joint efforts across multiple organizations Communicates with appropriate program partners, agency staff, community, and criminal justice agencies to assure ongoing and effective referrals into programs. Serves as Case Coordinator for clients for program care. Works with the Nurse, Peer, and other stakeholders to ensure clients’ needs are being met. Coordinates and participates in regular case conferences. Monitors and ensures achievement of program milestones and client outcomes. Oversees client recordkeeping in compliance with appropriate regulatory agencies. Reports to service providers about significant individual behavior or events that will require an immediate response. Acquire concrete resources to meet individual needs. Complete letters of requests/referral forms, and other required documents of eligibility or charitable organizations and public agencies to advocate for resources that the client is entitled or eligible for. Makes referrals for education, employment, legal issues, and others as needed. Document need for financial assistance or other resources such as wrap around from the project to stabilize client finances. Utilizing various databases and/or on-line platforms, maintains all documentation in accord with the agency and appropriate regulatory standards. Informs supervisor of significant events / issues related to clients as appropriate and follows program’s defined incident reporting process as required. Attends regular program and departmental meetings, case review, and CFC quarterly meetings. Maintains and develops professional knowledge by completing recommended education and training, workshops, conference attendance, and readings. Maintains knowledge of regulations and standards that govern client population. Participates in appropriate interagency meetings with other treatment agencies and community groups as required. Provide updates and communication with providers including those who cannot be represented in person. • Participates in relevant Agency meetings and/or trainings, • Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops., • Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required. Requirements: Qualifications Education: Bachelor’s Degree in Social Work, Human Services, Criminal Justice or related field preferred. Equivalent combination of education and experience will be considered. Credentials: Valid and clean NYS Driver’s License. Valid PPD screening available. Experience: Minimum two years of experience with case management and community outreach in areas such as but not limited to persons affected by substance use disorder, prison re-entry, geriatrics, mental health, and refugees. Knowledge or Medicaid, SNAP, Social Security, and legal systems helpful. May require performance of duties in various community locations and community settings that may not be handicapped accessible. Top Benefits and Perks: • Competitive salary and 403b retirement plan, • Generous time off package and work-life balance, • Comprehensive benefits package, • Supportive and collaborative environment, • Opportunities for growth and development ***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet

Job Description BioMatrix is a nationwide, independently-owned infusion pharmacy with decades of experience supporting patients on specialty medication. Our compassionate care team helps patients navigate the often-challenging healthcare environment. We treat our patients like family and get them started on therapy quickly. We work closely with them as well as their family and their healthcare providers throughout the patient journey, staying focused on optimal clinical outcomes. At BioMatrix the heart of our Inclusion, Diversity, Equity, & Access (IDEA) philosophy is the commitment to cultivate a welcoming space where everyone's contributions are acknowledged and celebrated. Our goal is to draw in, develop, engage, and retain talented, high-performing individuals from diverse backgrounds and viewpoints. We believe that both respecting and embracing diversity enriches the experiences and successes of our patients, employees, and partners. Schedule: Monday Through Friday from 8:30am To 5:00 pm, EST Location: It is anticipated that an incumbent in this role will work on-site in Rochester, NY. Work location is subject to change based on business needs. Job Description: The Pharmacy Technician performs designated technical and clerical tasks associated with the preparation, labeling and dispensing of medications, including sterile admixtures and prepackaged or unit dose drugs. In addition, performs designated tasks regarding pharmacy quality control, management of pharmacy records, inventory control and preparation of orders for drugs. All functions are under the direct supervision of a Pharmacist. QUALIFICATION REQUIREMENTS • High school diploma or GED required, • Current and valid Pharmacy Technician license in good standing and issued by the state in which duties are performed, as noted in posting, required, • Minimum of two (2) years of experience in retail/hospital pharmacy/specialty pharmacy required, • Strong customer service skills, focus and dedication, • Graduate of pharmacy technical college preferred,, • National certification by Pharmacy Technician Certification Board preferred, • Knowledge of CareTend preferred ESSENTIAL FUNCTIONS AND RESPONSIBILITIES • Performs all duties under direct supervision of a pharmacist., • Adheres to BioMatrix policies and procedures; and complies with federal, state and local laws, rules and regulations., • Complies with HIPAA Privacy Rule, and maintains strict confidentiality of patient, client and employee information., • Prepares and generates batches for preparation of prescriptions., • Prepares prescriptions and enters into CPR+ pharmacy software system for Pharmacist verification including delivery addresses, FedEx tracking numbers, changes in patient health status and communications to Pharmacist., • Accurately enters new product and supply inventory into CPR+ and maintains appropriate drug and supply inventory levels., • Generates labels, picks, and packages prepackaged and unit dose drugs in accordance with dispensing order (pick-list)., • Maintains patient files with current prescriptions, • Ensures all pending orders are approved by communicating with the billing department prior to shipment to assure insurance clearance prior to shipment date (prior authorization), • Notifies pharmacist of new prescriptions for subsequent patient orders, • Works with intake coordinator to schedule shipment of drugs, pumps and supplies, • Communicates with field staff and managers on shipment details: items shipped, delivery address, shipment date, • Processes reorders in CPR+ according to RCC/PCS Order Request Forms, • Accepts product and supply deliveries, unpacks, verifies accuracy of order and forwards packing information to accounts payable department, • Monitors FedEx shipments to confirm delivery; fax delivery tickets into system, • Files delivery tickets, order forms and prescriptions in an efficient, timely manner, • Performs and records quality assurance activities, • Maintains medication, ancillaries and supplies inventory levels to company goals; rotates stock and utilizes return process, • Ensures pharmacy area is clean and maintained per organizational policy and procedure, • Proactively improves understanding of bleeding disorders and other chronic disorders, products and treatments; stays current on legislative changes and insurance coverages, and is capable of disseminating this information to employees, patients and others within the bleeding disorder community, • Attends QMC meetings on a quarterly basis and provides input, • Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise; attends continuing education programs to maintain expertise in pharmacy and information systems, • Ability to prioritize and handle multiple tasks and projects concurrently., • Must have scheduling flexibility and be able to work overtime when necessary., • Careful attention to detail., • Performs related duties as requested., • Excellent interpersonal and organizational skills., • Excellent verbal, written, and communication skills., • Ability to prioritize, multi-task and manage multiple responsibilities in a fast-paced environment., • Ability to focus on detail, be task-oriented with commitment to accuracy and risk reduction., • Ability to work cooperatively with the pharmacist and other pharmacy operations staff., • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If needing a reasonable accommodation within the application process, please contact the BioMatrix People & Culture team at or 954.385.7322 x 1425. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. OTHER • Will participate in legal and ethical compliance training each year., • Will consistently behave in compliance with the BioMatrix, LLC's legal and ethical policies and procedures., • Will abide by the policies of BioMatrix, LLC as set forth in the Compliance Manual. Supports the organization's mission, vision, and values by exhibiting the following behaviors: integrity, dedication, compassion, enrichment and enthusiasm, places patients first, is all-in with stacked-hands, and is focused on relentless consistency wins. GENERAL INFORMATION: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate. Incumbents within this position may be required to assist or find appropriate assistance to make accommodations for disabled individuals in order to ensure access to the organization's services (may include: visitors, patients, employees, or others). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job DescriptionEstablished in 1985, The ALS Association is the only national nonprofit organization fighting ALS on every front. By leading the way in global research, providing assistance for people with ALS through a nationwide network of chapters, coordinating multidisciplinary care through certified clinical care centers, and fostering government partnerships, The Association builds hope and enhances quality of life while aggressively searching for new treatments and a cure. POSITION SUMMARY: Reporting to the Care Services Director, the Care Services Coordinator is responsible for the management of care services programs ensuring the uniform delivery of high quality, consistent services for individuals with ALS and their families within an assigned territory area. This position facilitates education, information, benefit, and clinical resource navigation assistance to persons diagnosed with ALS and caregivers. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Utilize the Intake form to obtain all necessary client, medical, demographic information; document to support families in meeting goals., • Conduct care consultations and needs assessments for people living with ALS, caregivers, and families in a variety of settings including virtual visits, by phone/email, in clinic and support groups. Refers to Care Services Manager for complex case-expertise area., • Actively manage a portfolio of clients, assuring client and caregiver needs are met within the capabilities of The ALS Association., • Provide information on programs, services, resources and printed/electronic educational materials available to persons with ALS and their families., • Coordinate referrals to ALS Association programs as well as healthcare providers and community agencies., • Facilitate resource support group meetings, engage participants, and schedule speakers as appropriate to meet the needs of the group., • Document all pertinent engagements with persons living with ALS, family, caregivers, or other healthcare professionals involved with the delivery of care and support in the database., • Ensure quarterly contact/engagement with those living with ALS and/or their caregivers., • Educate and provide those served on the available nationwide, state, and local resources through utilization of The ALS Association Resource & Referral Hub., • Serve as a member of the ALS Clinic multidisciplinary team and function as the liaison between the clinic and The ALS Association., • Participate in continuing education seminars, workshops, and conferences as available and necessary to gain knowledge on related topics., • Bachelor’s degree in social work, nursing, public health, or related area, preferred., • Minimum of 3 years related professional experience including direct care and/or case management experience. Occupational therapist, physical therapist, speech therapist or direct experience working with the ALS population is a plus., • Associate’s degree may be considered, if combined with three or more years of experience in a similar role., • Ability to work independently with little supervision; must be a self-starter., • Knowledge of ALS preferred, but not required., • Knowledge of Medicare, Medicaid, patient assessments skills, planning and case management preferred., • Commitment to organization and highly efficient and conscientious about thorough follow-up., • Skilled communicator, with superior interpersonal, verbal, and written skills., • Ability to handle confidential information and maintain high confidentiality., • Excellent organizational and writing skills as well as diligent attention to detail., • Employee must be able to lift or move 10 pounds, infrequently lift and/or move up to 25 pounds., • Proficient computer skills, especially with Microsoft Office and other databases. Experience with Salesforce is a plus., • Ability to drive locally and travel nationally on Association business is required or requested. The Association may, at its discretion, offer merit-based increases tied to individual performance. The benefits listed may differ depending on employment status with the Association. Healthcare benefits, a 401(k) plan with employer match, short-term and long-term disability coverage, basic life insurance, well-being benefits, paid time off and several paid holidays are available to Association employees, among other benefits. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. The ALS Association endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please email . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. The ALS Association highly encourages their employees to be fully vaccinated, as considered per the CDC guidelines, with the COVID-19 vaccination. Requirements to have or obtain a COVID-19 vaccination may be applicable by state, local, and other federal orders or applicable lawful requirements by third-party clinics, vendors, or events attended on ALS Association business. If applicable, proof of vaccination will be required, unless approved for a legally required exemption by The ALS Association. Powered by JazzHR lPjetIOVXc

Job DescriptionDescription: We are Hiring! Job Posting: CLIENT ACCESS & OFFICE COORDINATOR - BILINGUAL Location: Rochester, NY Department: Family Prosperities Employment Type: Full time Schedule: Monday thru Friday, 8:30am to 4:30pm Salary: $20 to $22/hr General Description Under the supervision of the Associate Director, the Client Access & Office Coordinator serves as a key member of the Property Department team and is responsible for overseeing front-office operations, reception services, and general office administration across assigned programs. This role ensures a welcoming, organized, trauma-informed, and client-centered environment for staff, clients, visitors, and community partners. The Client Access & Office Coordinator provides coordination for reception services, ensures consistent communication and follow-up processes, and supports seamless office operations that reflect the agency’s mission, values, and commitment to dignity, respect, and excellence. Essential Duties and Responsibilities Front Office & Coordination Operations • Oversees and provides high-quality client-facing front office operations, including greeting and directing clients, visitors, answering incoming calls live during business hours, and maintaining accurate call and inquiry logs within agency systems (e.g., IMPOWR)., • Ensures a consistently welcoming, respectful, and trauma-informed front-office experience for all clients, visitors, staff, and community partners., • Monitors and coordinates follow-up for general information voicemail, email inboxes, and after-hours messages to ensure timely, accurate responses and appropriate routing., • Acts as a central point of contact for Central Intake and Family Prosperity programs, including Project Anchor, CRS, SCN, and Food Pantry Services., • Demonstrates professionalism, empathy, and discretion when engaging with individuals who may be experiencing crisis, housing instability, or other urgent needs., • Uses de-escalation and supportive communication techniques to maintain a calm, client-centered environment., • Maintains working knowledge of agency programs and relevant community resources to appropriately triage inquiries and connect individuals to services., • Coordinates general office operations, including:, • Office supply management, • Distribution of informational and marketing materials, • Mail handling and courier coordination, • Submission and tracking of facilities or maintenance requests, • Ensures reception areas and shared office spaces remain organized, professional, and welcoming in coordination with facilities staff., • Completes and maintains accurate documentation related to client access & office coordination activity, client interactions, incident reporting, and administrative records as required., • Assists with collecting, organizing, and uploading documentation in coordination with program staff, ensuring accuracy and confidentiality., • Participates in relevant agency meetings, training, and initiatives., • Models behaviors aligned with the Agency’s Mission, Vision, Values, and Strategic Plan., • Actively engages in ongoing professional development related to trauma-informed care, administrative best practices, and customer service excellence. Qualifications Education: Associate’s degree in Business Administration, Office Administration, or a related field preferred Credentials: Must have a valid and clean NYS driver’s license with access to a reliable vehicle. Must have valid insurance, registration and insurance documents. Experience: Minimum of three years of experience in a client-facing reception, administrative coordination, or office operations role, preferably within a nonprofit, healthcare, or human services setting Fluency in both Spanish and English (verbal and written) required to effectively support clients, staff, and community partners across assigned sites. Demonstrated proficiency with office technology and administrative systems, including phone systems, email, electronic records, and client management databases. Must be highly organized, detail-oriented, calm under pressure, and collaborative, with strong administrative judgment and the ability to manage multiple priorities while maintaining professionalism and compassion. Equivalent combination of education and experience will be considered. Additional Requirements: • Strong written and verbal communication skills, with the ability to convey information clearly, professionally, and compassionately., • Exceptional organizational skills with a high level of attention to detail, accuracy, and follow-through., • Ability to prioritize tasks, manage competing demands, and work independently while maintaining accountability and responsiveness., • Demonstrated effectiveness in a fast-paced, client-facing environment requiring sound judgment, flexibility, and professionalism., • Commitment to trauma-informed, strengths-based, and culturally responsive practices when interacting with clients, staff, and community partners., • Ability to maintain confidentiality and adhere to all agency policies, procedures, and required training., • Collaborative team player who fosters respectful, solution-focused communication and supports a positive workplace culture., • Ability to remain calm, composed, and professional in high-stress or emotionally charged situations, utilizing de-escalation and self-regulation strategies as appropriate., • Commitment to ongoing self-awareness, professionalism, and healthy stress-management practices., • Ability to demonstrate behaviors and attitudes which support agency mission, philosophy, and policies., • Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques( trauma informed, conflict resolution and de-escalation) Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program. Top Benefits and Perks: • Competitive salary and 403b retirement plan, • Generous time off package and work-life balance, • Comprehensive benefits package, • Supportive and collaborative environment, • Opportunities for growth and development ***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet Requirements:

Job DescriptionDescription: The health services that became the Anthony L Jordan Health Corporation (Jordan Health) began more than 100 years ago, in 1904. As one of the first 5 Federally Qualified Health Centers (FQHC) established in the nation, its roots are steeped in service to those who face barriers to health and health care, meeting their need for comprehensive medical, dentistry, behavioral health, and community services. Starting in northeast Rochester, NY, Jordan Health has since expanded to become a network of primary care offices and health centers serving residents living in three quadrants of Rochester, NY and in Canandaigua, N.Y. Jordan Health is now seeking an Assistant MAAT Clinic Coordinator who, under the guidance of the Chief of MAAT Clinic, is primarily responsible for pretreatment screenings, intake evaluations under the close supervision of Chief and working directly with the MAAT Clinic Coordinator. If you want to apply your specialized experience and education in an environment where you can make a difference and significantly impact patients’ quality of life, please consider our Assistant MAAT Clinic Coordinator opportunity. The Assistant MAAT Clinic Coordinator will perform the following Clinical Duties as follows: · Conduct pre-treatment telephone screenings to assess patient’s appropriateness for buprenorphine treatment · Conduct chemical dependency evaluation and intake appointments utilizing alcohol and drug abuse assessment tools · Assist with communicating with Chemical Dependency and/or mental health counselors in conjunction with MAAT Clinic Coordinator · Assist with facilitating CD and Mental Health referrals for treatment utilizing community resources with MAAT Clinic Coordinator · Assist with overseeing treatment compliance along with MAAT Clinic Coordinator · Assist with updating and maintaining the protocol for the program under the direction of the medical director along with MAAT coordinator. · Participate in monthly MAAT meetings and assist MAAT coordinator and medical director in preparing for the meeting · Assist with managing provider schedules and monitoring patient census to ensure compliance with treatment standards. · Assist in working with staff including care management teams to ensure patient access to appropriate services. Requirements: Required Qualifications: EDUCATION AND EXPERIENCE REQUIRED: Credentialed Alcoholism and Substance abuse Counselor (CASAC) preferred, minimum 1 year experience in alcoholism and substance abuse, Bachelor’s degree preferred. Willing to consider training in other disciplines with experience and interest in addiction LICENSES AND CERTIFICATIONS: CASAC certification up to date including professional continuing education if applicable SPECIAL SKILLS, KNOWLEDGE REQUIRED: Fluency in Spanish Preferred, Experience with Microsoft Office including Word and Excel is required. Having valid driver’s license and a vehicle strongly preferred as position may require travel to 3 sites – all sites are within 5-10 minutes by car. Proficiency in MS Office Applications (Word, Access, Excel, Power Point, Outlook)

Job Description Registered Nurse JOB TITLE: Registered Nurse DEPARTMENT/PROGRAM: Living Hope Treatment Center SUPERVISOR: Nurse Manager PAY GRADE: 82 $32.00 - $38.30 (commensurate with education and experience) FLSA STATUS: NON EXEMPT JOB SUMMARY: Under the general direction of the Nurse Manager, the Registered Nurse will conduct general assessments as well as an evaluation for sick/injured clients. The Registered Nurse medically and psychiatrically manages the clients in their care working with all disciplines to promote positive medical outcomes. The RN will demonstrate and be accountable to the Agencies Mission, Vision, Values, Guiding Principles and Strategic Plan. ESSENTIAL FUNCTIONS: • Exercises full compliance with the Agency’s Code of Conduct, all Agency Policies and Procedures., • Maintains confidentiality and security for all client and staff related materials and/or records., • Under the general supervision of the Director of Nursing and medical director, the detox registered nurse is responsible for the monitoring, treatment and safety of individuals aged 16+ receiving medically supervised treatment for substance use withdrawal in an integrated behavioral health detox setting that serves substance use disorder and comorbid psychiatric conditions., • Assists with a patient intake as needed under the guidance of the Intake Coordinator., • Administers prescribed medications and treatments in accordance with the 7 rights of medication administration and in accordance with written protocols including routine and PRN medications., • Takes temperature, pulse, blood pressure, and other vital signs to detect deviations from normal and assess the condition of patient, and/or monitors unlicensed staff in obtaining vital signs as directed., • Accurately transcribes physician orders in accordance to written policy, • Communicates with pharmacy staff to obtain medications, conducting prior authorizations as needed to ensure continued care, • Assists case managers in providing a comprehensive transition of care upon discharge., • Assesses acute symptoms of withdrawal, psychiatric status, and/or medical needs. Accurately documents assessments, and effectively communicates nursing assessments to the interdisciplinary treatment team including medical and psychiatric providers., • Assists in the behavioral management of patients which included verbal redirection and active listening. Functions as a role model to reinforce the development of adaptive behaviors., • Implements crisis management technique to de-escalate clients and peer to peer interactions when necessary to maintain safety of the milieu, • Utilizes compassionate psychotherapeutic intervention to assist patients in regaining or improving coping skills and prevent further disability., • Provides appropriate level of patient education to improve client’s level of understanding regarding illness, treatments, patient rights and responsibilities, and the acquisition of adaptive coping behaviors., • Provides special attention/monitoring of those patients at risk for suicidal attempts or leaves against medical advice. Minimum Qualifications • NYS Registered Nurse license, • Bachelor degree preferred, • At least 1 year of experience working with direct care of substance use disorder patients, psychiatric experience a plus, • Ability to establish effective working relationships with other staff, patients and referral sources, • Maintain compassion and empathy as well as clear boundaries with patients under the influence of alcohol and other drugs POSITION SPECIFICS: Skills: CPR/First Aid, BLS Certified Narcan training a plus Physical Demands: • Standing/Walking: Standing and walking is required for the majority of time spent on campus. Nurses must be able to walk around campus throughout shift (including hills, stairs, and inclement weather conditions), • Lifting: Regular lifting of medical supplies, medications, patient supplies, and patient charts, all weighing up to twenty pounds is required. COMPETENCIES: Leading Self • Character and Courage (Integrity and Trust), • Do the right thing, because it is the right thing, even when no one is looking. Truth to Power., • Customer Focus, • Build positive relationships through communication and collaborative problem solving., • Commitment to Diversity, Inclusion, Justice and Equity, • Believe in the dignity and humanity of all people to reach their full potential.

Job Description Registered Nurse JOB TITLE: Part Time-Registered Nurse DEPARTMENT/PROGRAM: Living Hope Treatment Center SUPERVISOR: Nurse Manager PAY GRADE: 82 $32.00 - $38.30 (commensurate with education and experience) FLSA STATUS: NON EXEMPT JOB SUMMARY: Under the general direction of the Nurse Manager, the Registered Nurse will conduct general assessments as well as an evaluation for sick/injured clients. The Registered Nurse medically and psychiatrically manages the clients in their care working with all disciplines to promote positive medical outcomes. The RN will demonstrate and be accountable to the Agencies Mission, Vision, Values, Guiding Principles and Strategic Plan. ESSENTIAL FUNCTIONS: • Exercises full compliance with the Agency’s Code of Conduct, all Agency Policies and Procedures., • Maintains confidentiality and security for all client and staff related materials and/or records., • Under the general supervision of the Director of Nursing and medical director, the detox registered nurse is responsible for the monitoring, treatment and safety of individuals aged 16+ receiving medically supervised treatment for substance use withdrawal in an integrated behavioral health detox setting that serves substance use disorder and comorbid psychiatric conditions., • Assists with a patient intake as needed under the guidance of the Intake Coordinator., • Administers prescribed medications and treatments in accordance with the 7 rights of medication administration and in accordance with written protocols including routine and PRN medications., • Takes temperature, pulse, blood pressure, and other vital signs to detect deviations from normal and assess the condition of patient, and/or monitors unlicensed staff in obtaining vital signs as directed., • Accurately transcribes physician orders in accordance to written policy, • Communicates with pharmacy staff to obtain medications, conducting prior authorizations as needed to ensure continued care, • Assists case managers in providing a comprehensive transition of care upon discharge., • Assesses acute symptoms of withdrawal, psychiatric status, and/or medical needs. Accurately documents assessments, and effectively communicates nursing assessments to the interdisciplinary treatment team including medical and psychiatric providers., • Assists in the behavioral management of patients which included verbal redirection and active listening. Functions as a role model to reinforce the development of adaptive behaviors., • Implements crisis management technique to de-escalate clients and peer to peer interactions when necessary to maintain safety of the milieu, • Utilizes compassionate psychotherapeutic intervention to assist patients in regaining or improving coping skills and prevent further disability., • Provides appropriate level of patient education to improve client’s level of understanding regarding illness, treatments, patient rights and responsibilities, and the acquisition of adaptive coping behaviors., • Provides special attention/monitoring of those patients at risk for suicidal attempts or leaves against medical advice. Minimum Qualifications • NYS Registered Nurse license, • Bachelor degree preferred, • At least 1 year of experience working with direct care of substance use disorder patients, psychiatric experience a plus, • Ability to establish effective working relationships with other staff, patients and referral sources, • Maintain compassion and empathy as well as clear boundaries with patients under the influence of alcohol and other drugs POSITION SPECIFICS: Skills: CPR/First Aid, BLS Certified Narcan training a plus Physical Demands: • Standing/Walking: Standing and walking is required for the majority of time spent on campus. Nurses must be able to walk around campus throughout shift (including hills, stairs, and inclement weather conditions), • Lifting: Regular lifting of medical supplies, medications, patient supplies, and patient charts, all weighing up to twenty pounds is required. COMPETENCIES: Leading Self • Character and Courage (Integrity and Trust), • Do the right thing, because it is the right thing, even when no one is looking. Truth to Power., • Customer Focus, • Build positive relationships through communication and collaborative problem solving., • Commitment to Diversity, Inclusion, Justice and Equity, • Believe in the dignity and humanity of all people to reach their full potential.

Job Description Lifetime Assistance – Nursing Supervisor II Make an Impact. Create Joy. Shape the Future. At Lifetime Assistance, our mission is to foster independence, dignity, and respect for individuals with intellectual and developmental disabilities. Working with us goes beyond just a job—it’s a chance to transform lives, including your own. Position Overview: Job Title: Nursing Supervisor II Location: Rochester, NY Department: Health Services Reports To: Associate Director of Health Services Employment Type: Full-Time, Exempt Pay Range: $85,800 - $94,120 Why You Should Work for Lifetime Assistance? • No-Premium Health Insurance: Access comprehensive healthcare without added cost., • Education Support: Tuition assistance, scholarships — 50% off tuition for two courses per semester plus up to $3,000 scholarship per semester — plus micro-credential stipends up to $750 and SUNY partnerships., • Paid Training & Coaching: Receive hands-on onboarding with a Success Coach, immersive learning, e-learning, and ongoing paid training., • Career Growth: Clear pathways to advancement, leadership training, and coaching support., • Work-Life Harmony: Generous paid time off and supportive scheduling. As Nursing Supervisor II, you will provide leadership, oversight, and support to Registered Nurses (RNs) and Licensed Practical Nurses (LPNs), ensuring high-quality nursing services across designated programs. Key responsibilities include: • Provide supervision, guidance, and orientation for assigned RNs and LPNs; complete performance appraisals and monitor schedules, coverage, and training compliance., • Ensure compliance with regulatory expectations through site observations, review of nursing documentation, oversight of electronic records, and regular check-ins with nursing staff., • Ensure RNs provide comprehensive, required training to LPNs and direct support staff., • Collaborate with site leadership on LPN schedules and assignment changes., • Determine which nursing tasks may be completed by direct support staff, ensuring all staff operate within their proper scope of practice., • Support communication with families, guardians, and site teams related to medical needs; attend family meetings as requested., • Notify Nursing Leadership of significant medical or behavioral changes, hospitalizations, or upcoming surgeries; ensure plans and protocols are updated and staff are trained accordingly., • Review intake information for people being considered for services; assist with developing care protocols and plans for new admissions in collaboration with site RNs., • Alert Nursing Leadership to concerns regarding performance of assigned nurses., • Participate in screening and interviewing applicants for open nursing positions., • Ensure follow-up actions are completed for internal medical audits and OPWDD survey outcomes., • Attend Clinical Team meetings as needed to support coordinated and timely nursing services., • Co-facilitate routine agency nursing meetings and provide training as requested., • Provide RN coverage for residential or day services programs as needed., • Current, unencumbered RN license issued by the New York State Department of Education., • Minimum of 1 year of RN experience., • Experience working with individuals with developmental disabilities and strong knowledge of OPWDD regulations (required)., • Prior supervisory experience (essential)., • Strong communication skills, including the ability to read and interpret clinical plans and regulations, write professional reports, and communicate effectively with individuals supported, families, staff, and regulatory agencies., • Strong reasoning and critical-thinking skills with the ability to analyze information and navigate complex situations., • Ability to lift or assist with lifting up to 35 lbs as needed., • Mission-Driven Work: Empowering individuals to live with independence and purpose—here, your work truly matters., • Inclusive & Supportive: A workplace built on respect, dignity, and a shared vision of inclusion. If you’re a compassionate leader ready to take the next step in your human services career, apply today and join us in building lives of independence—one person at a time. Equal Opportunity Employer Lifetime Assistance is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to inclusive hiring practices without regard to race, religion, gender, age, disability, or other protected characteristics. “I am part of something bigger… Being a Lifetime Assistance employee means everything to me.” — Kimberly C, Family Coordinator of Community Services, celebrating her 30th year with us