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Job DescriptionBenefits: • 401(k), • Dental insurance, • Health insurance, • Paid time off, • Vision insurance Department: Retail Store Reports to: Store Manager Job Summary: The Floor Person/Day Porter position requires lifting, loading, unloading, and assembling furniture. In addition, individual will perform cleaning and basic maintenance duties to ensure a clean and properly maintained store. Essential Functions: Load and unload trailers. Load furniture and accessories in customer vehicles. Engage customers in a courteous, helpful, and respectful manner; promptly and politely responds to customer inquiries, and customer requests. Assemble furniture. Clean and polish furniture and fixtures. Move and place furniture on the showroom floor. Assist with inventory control and processes. Keep the showroom clean and organized. Clean building floors by sweeping, mopping, scrubbing, or vacuuming them. Gather and empty trash and dispose in waste receptacles. Service, clean, and supply restrooms. Notify managers concerning the need for major repairs or supplies. Follows all safety procedures and guidelines. Professional communication and interpersonal skills. Attention to detail and ability to prioritize in a fast-paced environment. Possess excellent listening skills and the ability to work independently and with a team. Perform additional duties that may be assigned at the discretion of management. Qualifications: Physical strength and stamina required to lift and move furniture, boxes, and equipment. Must be able to lift, lower, and push 100 lbs. on a repetitive daily basis. Individual must be able to stand for extended periods, bend, stoop and reach. on a repetitive daily basis. Must be flexible to work a retail schedule including days, evenings, weekends, and holidays. Must be reliable as attendance is an essential function of this position. Excellent customer service skills. Job Type: Full-time Pay: From $13.50 per hour Expected hours: 40 per week

Job Description:\n\nBenefits:401(k)Dental insuranceHealth insuranceOpportunity for advancementPaid time offVision insuranceProgram ManagerVictorious Family Care Center Bartlett - Bartlett, TN 38134DescriptionGENERAL FUNCTION:To provide supervision and coordination of residential, day, employment and personal assistance support for person supported. This position will act as liaison between Direct Support Professionals, and administration for the day-to-day operation of the assigned areas. This includes ensuring that person(s) served needs are met, staffing ratios are correct, staff are properly trained, and documentation is complete and accurate and that all areas of responsibility meet state and licensure requirements.ESSENTIAL FUNCTIONS:In order to perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities assistance with performing the essential functions of this position.Record SupervisionMeet with representatives from each home weekly to review shift documentation for completion, accuracy and appropriateness. Develop and adhere to schedule to ensure that the process is efficient.Provide initial and ongoing training to Direct Support Staff on documentation requirements.Provide initial and ongoing training to Direct Support Staff on strategies for planning appropriate community-based activities for service recipients.Maintain and effective system for tracking receipt of shift notes.Provide accurate CB Day billing information to the Finance Department monthly.Complete Monthly Provider Reviews for All VFCC CLS/SL Members7. Complete all New Members Orientation8. Complete all Communication and Quarterly Meetings with VFCC Members Parents/Conservators9. Complete Quarterly Surveys for VFCC Members Parents/Conservators10. Complete Quarterly Surveys for VFCC Members11. Complete /Schedule Meet and Greets12. Attend Bi-Weekly Scheduled Teams PRERT MeetingsHome SupervisionAssist with supervision, evaluations, completion of disciplinary actions, hiring of Direct Support Professionals in the locations assigned, with input and approval of the Assistant Program Director and/or Regional Director.Attend planning meetings as required. Also participate in the development of person(s) served plans of care (ISP or PCSP) and activity calendars. Document progress in monthly reviews. Assure community supports are in accordance with the plan of care.Schedule and hold regular staff meetings and staff training (agenda items to include proper implementation of person(s) served programs, company policies and procedures, orientation of new staff, to include job shadowing). Assure that communication is maintained with all staff. Assure appropriate coverage of all shifts and the completion of all duties.Assure that all aspects of the person(s) served records (hard copy and electronic) are current and conform to all regulations and standards. Including review of Electronic Records daily to assure that daily notes are entered by all staff in the home and meet expectations of funding sources.Assure that all required/recommended medical appointments are completed; assure that staff coverage is arranged to accompany person(s) served to appointments, and assure communication to all staff regarding that appointment. Any follow-up appointments should be documented in the electronic record.Assure that all incidents are reported according to policies and procedures in a prompt and timely manner. 8. Assist with internal and external investigation requests, including documentation requests and coordinating staff interviews.Maintain records and security for personal and company funds (ex. food stamps, personal spending, and business checks). Maintain an inventory of person(s) served possessions. Procure additional items as needed and approved.Maintain expenditures within the approved budget for assigned homes and maintain and monitor the use, condition, availability, and storage of all furniture, appliances, and other household resources.Maintain a safe and clean home in accordance with all standards; this includes the vehicle as well.Monitor the acquisition, use, availability, preparation and storage of all food and household supplies, to include labeling food.Approve and post weekly/monthly menus; assure substitutions are recorded.Assure that monthly fire and emergency drills are conducted and properly documented according to policy and procedures.Complete and disseminate weekly/monthly activity calendars which include all appointments, outings, events, in-services, meetings, etc. that are scheduled for the time period. Note revisions as necessary.Program SupervisionEnsure that training specific to the needs of the individual is completed for all staff before they work with any person supported. Coordinate any behavior or therapy training for new staff. Ensure the prompt implementation of service plans/ prior authorizations, Behavior Support Plans, ISP/plans of care, therapy plans for person supported.Ensure that supervision visits are completed and documented. This includes three (3) unannounced visits in each home and one (1) unannounced visit during community-based day services for each individual Monthly Follow up on identified issues. Also follow up on identified issues from Quality Assurance visits. Supervise employees, including completion of evaluations and disciplinary actions. Make recommendations regarding hiring and termination of employees.Program Manager may be required to cover a shift if/when subordinate staff is unavailable.Program Manager is on call and is responsible for maintaining a cell phone 24/7 to ensure accessibility. Program Manager is required to respond to all calls within 30 minutes from Staff /Management regarding staffing call outs, aggression, physical violence, property damage due to behaviors and incidents requiring law enforcement or emergency medical intervention.May give telephonic guidance; however, personal attendance to a crisis may be required at any time. Assist Direct Support Professionals in managing incidents and emergencies. Follow up to ensure that incidents are reported according to policies and procedures in a prompt and timely manner.Review and approve staff schedules to ensure proper coverage and minimize overtime. Check and approve employee timecards.Review activity calendars and shift notes (electronic and hard copy). Ensure content of documentation is complete and appropriate. Ensure monthly summaries are completed. Monitor utilization of electronic records system. Ensure his/her training is completed in a timely manner.Assist with transitions and admissions to all programs that Victorious Family Care Center provides.Encourage high productivity, commitment and cooperation by sharing information through candid, clear and timely communication.Contribute to the smooth administration of Victorious Family Care Center operations by performing other duties/task as assigned.Encourage customer satisfaction through regular contact with person supported, conservators, families and external stakeholders.Schedule and track all medical and therapy appointments, to include follow-up via person supported electronic records. Assist with maintaining medical and therapy grids and Victorious Family Care Center follow-up, as required.Ensure person supported, nursing, and team members are informed of all appointments or assessments for the Person supported. All appointments and follow-up should be noted and maintained within the person supported electronic record or via hard copy when necessary. Assist with appointments when appropriate.Provide documentation, as needed, to external entities to ensure supports for person supported.Document meetings outcomes and review each Service Plans or Plan of Care draft for errors for needed revisions. Contact Support Coordination or ISC Entity for corrections. Ensure all information is uploaded and maintained within the person supported electronic records.Ensure weekly and monthly documentation is reviewed and filed in a timely manner. Review person supported monthly reviews for content and accuracy, and then provide to person supported Support Coordination or ISC Entity.Save appointment consults as attachments to T-Log in Therap. Receive all consultation forms, upload to Therap and send S-Comms to nursing for review.Communication medical appointment information via S-Comms.Enter annual and amendments for ISPs and Plans of Care, including outcomes/action steps as ISP programs in Therap.Generate monthly reviews and forward to ISCs.Respond to S-Comms within 24 hours (next business day).OTHER FUNCTIONS:Exhibits behaviors and best practices that are consistent with the vision and values of VFCC.Practices safe work habits to eliminate and control potential safety and health hazards and to maintain a safe work environment. Attends all safety training as scheduled.Work as part of the team to ensure that VFCC Quality Management principles (Plan, Measure, Assess, and Improve) are practiced and achieved.Operates VFCC and personal transportation in a safe and healthy manner.Performs other job-related duties as may be assigned by designated and/or authorized staff.This job description does not list all the duties of your job. You may be asked by Supervisors, Managers or designated and/or authorized staff to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in the job description. VFCC reserves the right to revise this job description at any time. The job description is not a contract for employment and either you or VFCC may terminate employment at any time, for any reason.QualificationsMINIIMUM REQUIREMENTS:Must have a Bachelors Degree or equivalent. Must have a minimum of three (5) years of supervisory/ management experience in providing supports for people with intellectual disabilities. Excellent communication skills and self-directed responsibility are expected. Must have the desire and skills to mentor team members.Must have proficient computer knowledge. Must have a valid driver's license and maintain a valid driver's license and acceptable driving record throughout employment with Victorious Family Care Center. Must meet state and local requirements regarding criminal background check, sexual offender check, abuse registry, drug and felony offender listings. Must meet all training requirements and keep training current.KNOWLEDGE, SKILLS & ABILITIES:Effective verbal and written communication skillsEffective organizational skills, able to complete heavy workloads within established time frames, and perform with frequent interruptions and/or distractionsEffective interpersonal skills, able to establish and maintain cooperative working relationships with others, ability to interact appropriately with others in various contexts and purposesMust be able to practice confidentiality in all matters pertaining to clients and employeesHas effective time management in the office and in the field and adjust priorities quickly as circumstances dictateCan perform a variety of duties, often changing from one task to another, in a job that may require significant differences in technology, techniques, environmental factors, physical demands, or work situations.A working knowledge of community resourcesKeeps a professional appearanceAble to follow instructions and work independentlyHave a proficient knowledge of computer software programs needed to complete job tasksHave a general knowledge of office machines. (Fax, Printers, Copiers, etc.)Understands protocol when working with individuals with developmental disabilities.Thorough knowledge of rules, regulations, policies, and procedures.Possess a high degree of leadership and a lead by example mindset, make appropriate job decisions following standard office policies and procedures, recognize an emergency situation and take appropriate action, think through the consequences of a decision prior to making it.MEDICAL REQUIREMENTS:Employee must also provide any medical records required to comply with regulations in force through any governing entity related to business operations and to meet policy and procedure requirements of Victorious Family Care Center, such as TB Skin tests, HEP B vaccinations, Flu vaccinations, etc.PHYSICAL REQUIREMENTS:The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. This position is full time and may require additional hours over 40 per week. This position is required to be on call and respond to urgent matters or emergencies after office hours. This position works primarily in an office environment, but may also have to work in a home environment, or with supported individuals in community settings, work settings, outdoor activities, etc.Body Positioning: The employee is regularly required to stand and/or walk for prolonged periods of time. She/he may also be required to sit for short or long periods of time while completing other duties and responsibilities. There is also a requirement to be able to occasionally stoop, kneel, or crouch and to reach with the hands and arms. She/he must be able to drive/travel for short periods of time to transport supported person to appointments and community outings and to attend meetings, and trainings, and site visits.Body Movements: The employee must have a full range of body movements including the use of his/her hands, feet, and limbs to use computers and office equipment, to perform CPR compressions, abdominal thrusts, CPI techniques, or to pursue on foot a person to prevent them from injury, etc. The ability to bend the body, to reach for objects, and to crouch/stoop, and climb when needed are also required.Body Senses: The employee must have command of all five senses: sight, hearing, touch, smell, and taste. Specific vision abilities required include close vision, distant vision, and depth perception. These vision requirements in each area must be sufficient to shift in focus from reading documents to using a computer or tablet for data entry and operating a vehicle. There is also a requirement to talk and listen for prolonged periods both on the telephone and face to face.Strength: The employee must have the ability to perform heavy lifting over 50 lbs. to assist total care supported individuals with transferring to and from a wheelchair, turning/repositioning a total care person in bed, etc.LICENSES/CERTIFICATES:Valid state-issued Driver LicenseValid automobile insurance (this must be maintained throughout employment if required.)Maintain applicable certifications, such as CPR, First Aid, crisis management, medication certification.