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As a Customer Service Advisor and Administrator, you will be an integral member of an award-winning Customer Service department that demonstrates prides and passion for delivering outstanding service in an ever-changing industry. In the Customer Service Advisor & Admin position, you will be responsible for ensuring that you are supporting our customers queries proactively and professionally both verbally and through administration interactions in agreement with our Service Excellence requirements alongside our business key performance indicators. There will be a strong focus on first time resolution and excellent customer service. You will be working with a team of several other CSAAs across the states. The role will involve: Providing helpdesk/order fulfilment style support and advice via email and telephone, to our customers. Navigating Beulah Logistics systems and with a strong understanding of processes Providing excellent customer service Liaising with relevant data providers for all search queries to ensure the smooth running of the search ordering process. Investigating and offering a timely response to customer enquiries and requirements. Taking ownership of queries and actions appropriately. Ensuring customer queries are dealt with and actioned on a regular basis in accordance with the Helpdesk KPI’s. To work towards providing the highest standard of service in all interactions with customers, receiving consistent Level 2 Service Excellence scores. You will need to be proactive and self-motivated with excellent communication skills, both verbal and written. You will also have strong attention to detail with customer service at your core. You will also be committed to progressing your own learning and development. You will also have/be: Ability to work well under pressure and multi-task when required. Able to communicate effectively with customers by telephone and email. Able to work against performance targets surrounding quality and productivity. Ability to be extremely organised and have excellent attention to detail. Able to work flexibly, as a team as well as on your own to meet deadlines and targets. Ability to learn quickly and work within clearly defined processes but use own initiative when needed. Strong problem-solving skills with the desire to provide superior service. Computer experience including Teams, Word, Excel and Outlook. What it's like to work at Beulah Logistics: If you want to be part of a dynamic, fast-growing company, Beulah Logistics ticks all the boxes. We encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We are the market leader in conveyancing products and services and constantly expanding into new sectors, creating fantastic opportunities for positive, team-orientated and self-motivated people.
Fast Hiring Process – Join Our Team Next Week! Join ABI to Lead Compliance ABI is a fast-growing, industry-leading Chinese-American homecare agency based in Flushing. Rooted in mission, driven by community, and powered by growth, we’re proud to deliver high-quality care to thousands of New Yorkers every day. This role is focused on the most vital areas of our work: Compliance. About the Role As a Senior Compliance Coordinator, you’ll be at the heart of our operations—ensuring we uphold the highest standards while we continue to grow. You'll help us stay ahead of regulatory requirements, reduce risk, and build trust across every level of the organization. This is a high-impact opportunity to shape systems and support a meaningful mission in a fast-paced, bilingual environment. High opportunity for upwards mobility. Key Responsibilities Ensure company-wide compliance with federal, state, and local regulations Conduct internal audits and departmental reviews Implement policies and communicate updates to staff Partner with legal to investigate issues and recommend solutions Lead compliance training programs for employees Maintain and organize compliance documentation and certifications Identify risks and report findings with actionable solutions Support the development of proactive compliance strategies Document and report investigations to senior leadership Qualifications Bachelor’s degree (required) Detail-oriented with strong problem-solving skills Able to analyze complex information and make sound decisions Self-motivated with a strong sense of ownership Proficient in Mandarin (required) Proficient in Cantonese (preferred) Proficient in English (required) Comfortable with technology Work Schedule Monday to Friday | 9:00 AM – 5:00 PM In-person with hybrid flexibility Benefits 401(k) Health insurance Paid time off Commuter benefits Professional growth in a mission-driven environment Compensation $23.00 – $26.00 per hour Full-time Job Type: Full-time Pay: $23.00 - $26.00 per hour Benefits: 401(k) 401(k) matching Health insurance Paid time off Schedule: 8 hour shift Language: English (Required) Mandarin (Required) Cantonese (Preferred) Work Location: In person
Welcome to Ready Set Grow! Child Care Center. We are happy that you are interested in working with us. Being part of the team will be a rewarding experience. Ready Set Grow! Child Care Center is committed to creating a work environment that treats employees politely and with respect and dignity. In return, it is expected that employees exercise the same towards the children, parents, other employees and administrators. WE’RE HIRING FOR THE FOLLOWING POSITION: you will be responsible for creating and implementing engaging and developmentally appropriate activities for children aged [Age Range, e.g., 1-3 years]. You will work collaboratively with fellow teachers to provide a warm and supportive learning environment, fostering children’s social, emotional, cognitive, and physical development. Responsibilities: Develop and implement engaging daily lesson plans that align with our curriculum and promote children’s learning. Create a safe, stimulating, and organized classroom environment that encourages exploration and discovery. Foster positive relationships with children, parents, and colleagues. Observe and assess children’s progress, documenting their development and communicating with parents. Implement positive behavior management techniques to create a harmonious classroom atmosphere. Supervise children during indoor and outdoor activities, ensuring their safety and well-being. Maintain accurate records of attendance, observations, and assessments. Participate in staff meetings, professional development opportunities, and parent-teacher conferences. Maintain a clean and organized classroom. Follow all licensing and safety regulations. Qualifications: Associate’s or Bachelor’s degree in Early Childhood Education or a related field (preferred). 2 years of experience working with preschool-aged children. Knowledge of child development principles and best practices in early childhood education. Strong communication, interpersonal, and organizational skills. Ability to work collaboratively as part of a team. Patience, empathy, and a genuine love for working with young children. Current CPR and First Aid certification (or willingness to obtain). Background check clearance. Benefits: Competitive salary commensurate with experience and education. A supportive and collaborative work environment. The opportunity to make a positive impact on the lives of young children. Federal Holidays paid One week vacation paid TEACHERS Teachers are a part of the program planning and implementation in cooperation with the Head Teacher. They will have had some experience working with young children. Teachers are encouraged to have at least a two-year degree in Early Childhood Education or CDA credentials. JOB DESCRIPTION & REQUIREMENTS Child Care Workers at Ready Set Grow! Child Care Center are responsible for the well-being of the children under their care. They must monitor the children all day to ensure that they play and interact with one another in a safe and appropriate manner. Some of their typical duties include: Ensuring the children have good hygiene and changing diapers as necessary Cleaning interactive areas throughout the day Preparing meals and snacks for the kids Organizing activities and developing curriculum for older children Developing a schedule for the children to maintain throughout the day Keeping records of each child’s progress, interests and any problems that may occur Maintaining contact with the children’s parents and contacting them in the case of an emergency Constructively participate in team meetings and supervision Maintain confidential student information All staff are expected to be knowledgeable with the Minimum Standards for Childcare within New York State. Failure to adhere to these policies may result in disciplinary action, up to and including termination. Staff at our childcare center must be 18 years or older and have a high school diploma or equivalent Each staff member must be certified in First Aide/CPR and Infant CPR. All staff members must have all state documents filled out and completed in their files. Before they are hired: Each staff member must be cleared through the State of New York Background Check annually. Each staff member must obtain 15 clock training hours within the first 6 months and 30 hours of training every 2 years following the OCFS topics. EDUCATIONAL QUALIFICATIONS Documenting that the person has met the educational qualifications for the position if the person has worked as a teacher, director or administrator. For assistant teachers and a teachers, center director or administrator who has worked for the center for more than will have a file with all documented trainings and qualifications. This file will be reviewed yearly and should be updated with current trainings or qualifications. TRAINING REQUIREMENTS All staff are expected to be knowledgeable with the Minimum Standards for Childcare within New York State. Failure to adhere to these policies may result in disciplinary action, up to and including termination. The form OCFS-6019 will be used to track employee training. Staff at our childcare center must be 18 years or older and have a high school diploma or equivalent. All staff members must have all state documents filled out and completed in their files. Each staff member must complete 15 hours of training during the first six months of registration and at least 30 hours of training every 2 years Each applicant for, or individual in the position of director, teacher, or volunteer must complete State-approved training that complies with federal minimum health and safety pre-service 15 hours of training during the first six months of registration and at least 30 hours of training every 2 years. All staff members must complete the following training: 1) CPR/First Aid 2) Shaken Baby Syndrome 3) Mandated Reporter The staff members will be trained on their own time. All staff will also be responsible for knowing the locations of all fire exits and the emergency evacuation plans. CRIMINAL BACKGROUND CHECK Completed prior to the employee’s first day of employment and annually thereafter, that does not reveal any information which may preclude the person’s employment. A complete caregiver background check including the results of any subsequent investigation related to information obtained as part of the background check within 60 days of employment. Staff must be supervised at all time until a background check is completed. BENEFITS FEDERAL HOLIDAYS PAID ONE WEEK VACATION PAID
Summary/Objective: The Employee Relations Manager is responsible for fostering a positive workplace culture, enhancing career development, and improving overall employee engagement. This role involves developing and implementing engagement strategies, overseeing disciplinary actions, and ensuring effective communication between employees and management. The ideal candidate will have a strong background in human resources, excellent interpersonal skills, and a proactive approach to addressing employee concerns and promoting a harmonious work environment. Classification: Non-exempt (overtime eligible) Hybrid Schedule – 3 Days in the office/2 days’ work from home 30% Travel throughout the RE portfolio Essential function/Responsibilities: duties include but are not limited to the following: • Create the training and development programs that will be implemented for the team members, including orientation, departmental training, legally required training, etc. Ensure this calendar continuously evolves and that there is consistent participation. • Develop and facilitate learning and development programs that align with the company's goals and employees' career aspirations. • Recommends resources to address development needs and monitor progress. • Identify training needs and coordinate professional development opportunities to support employee growth and satisfaction. • Plan and organize events, activities, and initiatives to foster team building and a positive company culture. • Work with the Executive Vice President of Human Resources and manage the disciplinary action process, ensuring fair and consistent application of policies and procedures. • Conduct thorough and objective investigations into employee complaints and allegations, ensuring all concerns are addressed promptly and fairly. • Maintain detailed records of all investigations, including findings and actions taken. Address and resolve employee conflicts and grievances in a timely and professional manner, maintaining a positive work environment. • Ensure that company policies and procedures are communicated effectively and adhered to by all employees. • Oversee the annual performance evaluation process, ensuring consistency and fairness. • Work with managers to ensure they provide constructive feedback and support employee development. • Track and analyze engagement metrics and trends, providing regular reports and recommendations to management. • Conduct data collection and analysis to support operational decisions. • Assist in succession planning. • Support the Human Resources team with department goals. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Competencies: • High attention to detail, especially when handling disciplinary actions and documentation. • Strong organizational and time management skills, with the ability to manage multiple priorities effectively. • Ability to analyze data, identify trends, and make informed recommendations. • Expertise in creating and implementing learning and development programs to enhance employee skills and career growth. • Skilled in guiding managers to provide effective and constructive feedback during performance evaluations. • Ability to conduct thorough and objective investigations and document findings meticulously. Education and Experience: •** Bachelor’s degree** in human resources, Business Administration, or a related field** is a must** • Background in Real Estate Property Management desired, Affordable Housing is a plus • SHRM/SPHR certification essential • Ideally be Bilingual - Spanish • Minimum of 3 years of human resources experience, focusing on performance, development, and disciplinary actions • Knowledge of the nine-box grid for talent management and succession planning • Strong understanding of employment laws and regulations
Queens Defenders is seeking an experienced attorney to join and lead a dedicated team of attorneys, paralegals, housing advocates and navigators to provide 1,500 individuals facing eviction with free, high-quality legal and holistic representation in Queens Housing Court. About Queens Defenders Founded in 1996, Queens Defenders is a leading Public Defender Organization providing high-quality, holistic representation for indigent community members in Queens, NY - New York City’s most diverse borough and one of the most diverse locales in the world. We give life to our mission through our core values: a commitment to fostering an inclusive, diverse, and professional environment; relentless in our pursuit of justice; unwavering in our commitment to excellence in the courtroom and in the community; client-centered and holistic in our representation, advocacy, and support services; respectful of the individuals with whom we interact. At Queens Defenders, dedicated teams of criminal defense attorneys, immigration lawyers, housing attorneys, social workers, investigators, and client-support specialists come together to tirelessly champion justice for each and every client. Our highly skilled staff of 290, serves and positively impacts the lives of thousands of individuals annually through this collaborative and supportive approach. Ideal Candidate The ideal candidate is an attorney with housing court or other relevant experience who is admitted to the New York State Bar or can be admitted through reciprocity. The candidate will possess a demonstrable background in public interest work, and a commitment to the mission of Queens Defenders. We are seeking individuals with strong self-motivation, and excellent interpersonal, communication, and organizational skills to lead a team of attorneys, social workers, paralegals, and housing advocates and navigators. The supervising attorney will also be tasked with leading a team of attorneys, social workers, paralegals, and housing advocates and navigators by effectively communicating expectations, goals, and the QD way while fostering an open environment that facilitates communication. A commitment to producing high-quality work in a timely manner is essential. Familiarity with relevant housing court practice is preferred. Essential Duties/Responsibilities · Supervise staff attorneys and a team of support professionals to ensure the clients receive the best legal representation · Coordinate intake and respond to client, community, and staff concerns · Monitor and maintain a high standard of holistic representation and client service · Analyze legal issues, develop legal strategy, and supervise the implementation of legal strategies · Represent clients by maintaining a caseload and co-counseling with staff attorneys · Develop and maintain community support and relationships with community-based organizations and resources, government agencies, elected officials, and the courts · Develop and maintain productive work environment · Conduct community education, training, and outreach to promote the work of the office · Other duties as assigned Qualifications · Juris Doctor with at least 8 to 10 years or more of legal and supervisory experience and practice · Admission to New York Bar (or the ability to be admitted through reciprocity) · Prior supervisory experience preferred · Demonstrated commitment to public interest or pro bono work · Excellent oral and written communication skills · Excellent litigation skills · Ability to lead and motivate. · Ability to work in a fast-paced environment and remain calm under pressure · Ability to work with highly confidential and privileged information · Ability to work in a collaborative, holistic team model · Proficiency in languages other than English is desirable, but not required Commitment to Diversity, Equity, and Inclusion Queens Defenders values diversity and believes that a diverse staff is best placed to represent our borough, which derives its beauty from being one of the most diverse locales in the world. To best serve our clientele, model the place in which we practice, and to cultivate the best environment possible, we welcome applicants of diverse backgrounds, thoughts, perspectives, and experiences. We also provide all staff members with professional development and advancement opportunities because the more diverse and inclusive we are the more collaborative and supportive we are. For more information about our office generally. Salary Salary Commensurate with Experience Benefits Queens Defenders believes in attracting and retaining exceptional talent committed to serving our clients. Benefits include: health insurance (including dental and vision insurance), FSA/HSA, generous paid time off, parental leave, disability and life insurance, and 401 (k) contributions. As an Equal Employment Opportunity (EEO) Employer, Queens Defenders prohibits discriminatory employment actions against and treatment of its employees and applicants for employment based on actual or perceived race or color, size (including bone structure, body size, height, shape, and weight), religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, gender identity (one’s internal deeply-held sense of one’s gender which may be the same or different from one’s sex assigned at birth); gender expression (the representation of gender as expressed through, for example, one’s name, choice of pronouns, clothing, haircut, behavior, voice or body characteristics; gender expression may not conform to traditional gender-based stereotypes assigned to specific gender identities), disability, marital status, relationship and family structure (including domestic partnerships, polyamorous families and individuals, chosen family, platonic co-parents, and multigenerational families), genetic information or predisposing genetic characteristics, military status, domestic violence victim status, arrest, or pre-employment conviction record, credit history, unemployment status, caregiver status, salary history, or any other characteristic protected by law.
Job Title: Clinical Research Coordinator Job Summary: A Clinical Research Coordinator (CRC) is responsible for overseeing clinical trials and research studies. This role involves coordinating all aspects of the research process, ensuring compliance with regulatory requirements, and maintaining accurate and detailed records of research activities. Key Responsibilities: 1. Study Coordination: - Coordinate and manage clinical trials and research studies from initiation to completion. - Develop and maintain study protocols, informed consent documents, and other study-related documentation. - Ensure adherence to study timelines and milestones. 2. Participant Recruitment and Management: - Identify and recruit eligible study participants. - Obtain informed consent from participants and ensure they understand the study procedures. - Schedule and conduct study visits, assessments, and follow-ups. 3. Data Collection and Management: - Collect, record, and maintain accurate study data in compliance with regulatory requirements. - Ensure data integrity and confidentiality. - Monitor and report adverse events and protocol deviations. 4. Regulatory Compliance: - Ensure compliance with local, national, and international regulations and guidelines (e.g., FDA, ICH-GCP). - Prepare and submit regulatory documents to Institutional Review Boards (IRBs) or Ethics Committees. - Maintain up-to-date knowledge of regulatory requirements and best practices. 5. Communication and Collaboration: - Act as a liaison between study sponsors, investigators, and other research staff. - Communicate study progress, issues, and updates to relevant stakeholders. - Coordinate and participate in study meetings and site visits. 6. Training and Education: - Train and supervise research staff and study participants on study procedures and protocols. - Stay current with advancements in clinical research and attend relevant training sessions and conferences. Qualifications: - Bachelor's degree in a related field (e.g., Nursing, Life Sciences, Public Health). - Previous experience in clinical research or a related field is preferred. - Knowledge of clinical trial regulations and guidelines (e.g., FDA, ICH-GCP). - Strong organizational and time-management skills. - Excellent communication and interpersonal skills. - Attention to detail and ability to maintain accurate records. - Proficiency in computer applications and data management systems. Working Conditions: - May require occasional evening or weekend work to accommodate study participants. - Potential exposure to clinical settings and patient care environments. - Ability to travel to study sites or attend conferences as needed. Career Advancement: - Opportunities for advancement to senior coordinator or managerial positions. - Potential for further education and certification in clinical research (e.g., Certified Clinical Research Coordinator (CCRC)). This job description provides a comprehensive overview of the roles and responsibilities of a Clinical Research Coordinator. If you have any specific questions or need more details, feel free to ask!