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Job DescriptionWhy join us?Handoff is the AI agent that runs a construction company. We help remodelers automate estimating, streamline operations, and win more work - backed by real-time cost data, intuitive design, and workflows that “speak contractor.” With over 10,000 monthly active users and $6B in annualized project volume already flowing through our platform, we’re becoming the trusted partner for the people who build our homes.We are backed by $25M+ raised from Y Combinator, Initialized, and Greycroft. Our team is distributed across hubs in Austin, São Paulo, and Buenos Aires, and we are deeply focused on building intuitive, high-impact solutions that make a real difference for our users. Manager of Customer Success at Handoff We’re hiring a Manager of Customer Success to build and scale our entire post-sale engine from the ground up. This is a foundational role where you’ll design the systems, processes, and playbooks that drive onboarding, adoption, retention, and expansion across our customer base. In this role, you’ll own everything from implementation and training to support, account management, and renewal strategy—turning a fragmented customer experience into a structured, measurable, and scalable growth function. This role is ideal for someone who thrives in 0→1 environments, enjoys building systems from scratch, and wants to have a direct impact on revenue through customer success. What you’ll do: * Build the Customer Success foundation * Design and deploy a structured onboarding and implementation program from closed-won through go-live * Define milestones, ownership, and time-to-value benchmarks * Create scalable customer education systems * Build onboarding programs (bootcamps, webinars, guided sessions) to drive activation and adoption * Develop and maintain a help center, knowledge base, and video content library * Establish customer health and feedback systems * Define and implement a customer health scoring model with leading indicators and risk signals * Launch NPS/CSAT programs and integrate feedback into product and CS workflows * Own retention and expansion strategy * Build proactive retention and renewal processes, including risk identification and save playbooks * Develop upsell and cross-sell playbooks with clear triggers, messaging, and workflows * Lead customer support and service quality * Define support workflows, SLAs, escalation paths, and service standards * Improve response quality and ensure support becomes a strategic lever for retention * Operationalize account management * Create structured touchpoints and relationship management cadences across the customer lifecycle * Ensure consistent value delivery and adoption tracking * Drive metrics and visibility * Own KPIs across onboarding, support, retention, and expansion * Build reporting systems that provide clear visibility into customer health and performance * Build and lead the team * Manage, coach, and develop customer-facing team members * Establish performance standards and a culture of ownership and accountability * Partner cross-functionally * Collaborate with Sales, Product, and Leadership to improve customer outcomes and internal alignment * Surface customer insights to influence product and business decisions About you * 3–5 years of relevant management experience in Customer Success, Customer Support, or Account Management. * Proven experience building or scaling CS programs in early-stage or ambiguous environments (0→1 or 1→10) * Hands-on experience designing systems such as onboarding programs, training initiatives, help centers, or health scoring models * Strong operational mindset—able to turn ambiguity into structured workflows and repeatable processes * Experience owning or contributing to retention, renewals, and expansion (upsell/cross-sell) * Comfortable working with CS tools (e.g., HubSpot, Salesforce, Intercom, Zendesk, Notion) * Data-driven, with experience tracking KPIs and using insights to drive decisions * Strong cross-functional collaborator with excellent communication skills * Experience working with SMB customers; bonus if in construction, home services, or similar industries * Proven ability to lead, coach, and develop high-performing teams * High ownership mentality with a bias toward action and accountability What we offer * Competitive Salary + Equity * Unlimited Paid Time Off (PTO) * 401(k) * Medical, Dental & Vision Insurance * Life & Disability Insurance * Flexible Spending Account (FSA) * Dependent Care FSA (DC FSA) * Relocation Allowance * Top-Notch Equipment - Choose your laptop! * Team Offsites If you’re excited about building a Customer Success function from the ground up and turning it into a core revenue driver, we’d love to hear from you. Handoff is an Equal Opportunity Employer. Handoff is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Handoff will not tolerate discrimination or harassment based on any of these characteristics. Handoff encourages applicants of all ages. Handoff also participates in E-Verify.

Job DescriptionCompany Description Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world. Progress starts with you. Job Description As a Senior Software Engineer, you will be part of our development team to help design, enhance and build our HR platform in an agile development environment, you will work independently with minimal insight to develop software that conforms to Visa’s high standards. As part of this self-driven team, you will have total ownership of the solutions we provide for our HR customers making availability, performance, security, and reliability critical to our success. You will work with colleagues, who will support and challenge you daily. You will play part of multiple teams tasked with multiple projects ranging from building Custom Workday reports and calculated fields, BIRT Layout designs, Studio Integrations, EIB inbound and outbound integrations to highly functional, secure, scalable, and resilient real time enhancements. You will work on unit testing, code reviews and regular check-ins to continuous integration that will become part of your DNA. You will see the code written and moved to production within just a few days, to then be used by all Visa employees. If this sounds exciting, we want to chat and tell you more about our work culture and environment and see if this will be a good fit for both of us. As a Software Engineer in this team, you will: • Strong technical communication skills along with effective collaboration skill, • Exceptional problem solving and time management skills and highly detail oriented, • Ability to lead effective meetings and briefings for internal and external representatives. Must often coordinate efforts between functional areas or members of an extended project team, • Create conceptual approach, technical analysis and plans for development, unit testing, deployment, and support activities, • Design, Code, document and implement new applications & as well as existing programs, • Develop code that complies with design specifications and meets security and best practices. Coding must adhere to all standards for security, be easily maintainable and have high system performance., • Continuously experiment with Visa’s rich portfolio of Generative AI models (transformers, LLMs, GANs, VAEs, multimodal models) and cutting-edge AI tools for production and innovation., • Deliver new features on a rapid cadence (every few days) with end-to-end accountability., • Build high-performance, scalable APIs integrating with both documented and undocumented banking interfaces., • Co-develop integrations / features side-by-side with GenAI agents to dramatically increase speed-to-market and code quality., • Build working relationships with global and virtual teams on software development Basic Qualifications: • 2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience Preferred Qualifications: • 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD), • Bachelor’s degree in computer science or related field and at least 4-8 years of Software Development Experience or a Masters with at least 2-8 years of Software Development Experience., • We are looking for a Senior Software Engineer with experience of building innovative and scalable products., • You understand the trade-offs of speed vs quality on technical decisions and look at problems from different angles., • You also invest time in your own, and the team's development to build up your overall knowledge., • Extensive experience working with Java, Node.js and JavaScript, • Experience with Generative AI:, • Understanding of transformers, GANs, VAEs, and other generative architectures., • Application of NLP, multimodal AI, and AI-powered developer tools in production systems., • Practical exposure to prompt engineering and tooling orchestration for AI agents in enterprise environments, ensuring reproducibility and compliance., • Experience with cloud-native DevOps:, • AWS, Kubernetes, Docker, CI/CD pipelines, infrastructure-as-code, • Experience in agile product-centric environments with rapid iteration cycles., • Operational excellence & incident response experience., • Proven experience working with technologies such as XML, XSLT, XPATH, SOA, SOAP, OAuth 2.0, Report-as-a-Service, REST Web Services and Web technologies, • Advanced knowledge of MS Excel and SQL programming, C#, .NET with Visual Studio, TFS, HTML and JavaScript, SFTP and encryption preferred, • Working experience on JIRA tool and Agile methodology., • Experience working with Azure Logic Apps will be an added advantage, • Experience utilizing CI/CD tools such as Bitbucket, TFS, GitHub, Jenkins, SVN, etc.., • Experience working/communicating effectively with diverse business and IT staff in multiple locations and in a multinational environment is very strongly preferred, • Proven experience in eliciting and elaborating business requirements, drafting system design specifications, and developing technical solutions Additional Information Work Hours: Varies upon the needs of the department. Travel Requirements: This position requires travel 5-10% of the time. Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code. U.S. APPLICANTS ONLY: The estimated salary range for this position is 110,700.00 to 171,800.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

KEY RESPONSIBILITIES: • Drive prototype hardware manufacturing, procurement, & distribution to support APU/CPU/GPU programs • Work closely with sourcing and fulfillment teams to track status of deliverables to ensure program milestones are met • Communicate effectively with the program team an

Graduated with an MBA and with at least 1 year of BA/PM work experience. Business Analyst/ Project Manager. Austin, TX Full time Salary plus benefits US Citizen, GC Holder, EAD and TN Requirement Junior MBA grads that can perform BA/PM role based out of Austin, TX.

That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We are seeking a proactive, technically-skilled Lead Project Manager to oversee and drive critical su

Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, m

Maintain the security and compliance of the digital platform, including data security, regulatory requirements, and industry standards. Seek opportunities to improve project delivery processes, efficiency, and quality. Apply platform approach in defining project scope, objectives, and deliverables,

MML Hospitality is seeking a Facilities Project Manager (FPM) to serve as the operational command center for Repair & Maintenance (RM) across our portfolio. At McGuire Moorman Lambert Hospitality (MML), we are devoted to creating some of the world’s most memorable hospitality experiences, wher

We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information

We work with fast-growing brands in food, beverage, lifestyle, hospitality, and retail to create high-quality, design-forward apparel, headwear, and branded goods that people actually want to wear and keep. This role requires hands-on technical expertise, strong leadership, and the ability to stre

Manage projects end-to-end: Initiate, Plan, Execute, Monitor, and Close multiple engineering initiatives. We're Hiring: Engineering Project Manager (EPM) – Austin, TX (Hybrid – 3 Days Onsite). This is a hands-on role where you'll own projects from start to finish and coordinate with cross-functi

They will monitor the metadata quality and its accuracy to allow qualified metadata to surface on the TV app platform. Use project management tools to collaborate, track, and report in order to meet with project deliverables according to the timeline. Partner with Project Leads to drive operational

The Operations Manager will oversee daily business operations, manage event logistics, coordinate with clients and team members, and ensure projects are executed with excellence. Events and hospitality background or work history. As a woman-owned business, Jordan Flowers & Events is committed to

It’s about making sure we offer customers the right features, experience, quality, schedule, cost, continuity of supply, service capability and financials. Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work envir

Monitor branch financial performance (P&L) and take action to achieve revenue and profitability targets. Build high-performing teams with a culture centered around accountability and fun. Develop and mentor team members to drive accountability, operational excellence, and alignment with the &quo

Work with a team to troubleshoot unforeseen onsite conditions and minimize additional costs. You will have dedicated area sales managers and field project managers to support, and will be part of a team of Project Coordinators located at the US headquarters of KOMPAN in Austin, TX. As a global leade

Ability to create roadmaps, prioritize projects, and align initiatives with business goals. Identify potential risks associated with GenAI development, such as model accuracy, bias, and security vulnerabilities, and develop mitigation strategies. Develop a comprehensive vision for GenAI adoption wit

Highly detail-oriented with strong multitasking abilities. Ability to manage time-sensitive escalations in a fast-paced environment. Experience with tools such as macOS, tvOS, iOS, iPadOS, Keynote, Numbers, MS Office, project management tools, XML.

Assess and document the quality of key MDM attributes, define data quality rules, and collaborate with data quality analysts and business partners to drive improvements. Deep familiarity with D&B data architecture, hierarchies, and enrichment preferred. Analyze current-state data against future-

This company has institutional infrastructure backing, secured utility power, and active development sites. As one of the first analyst-level hires, you'll work day-to-day with the founder across commercial pipeline, investor materials, recruiting, and operations. Drive one-off founder projects from

Exposure to or experience with Generative AI (GenAI) initiatives or programs. This role requires strong leadership, exceptional communication skills, and the ability to effectively engage with senior executives, including C-level stakeholders. Demonstrated ability to manage complexity and drive outc

In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Recruitment Marketing Program Manager leads strategic marketing initiatives to attract top tale

You will work with senior management and act as the point of contact for clients. Check below to see if you have what is needed for this opportunity, and if so, make an application asap. Oversee all stages of project life cycle.

Keep direct contact with projects in progress by visiting project sites. Our teams are empowered with abundant training, tools, and opportunities to follow their curiosity and ambitions. The Civil Construction Operations Manager provides administrative and technical management for projects and direc

Operations Manager – Dallas, TX Telecommute Position Manage daily ops: prod.

You will play a key role in ensuring the delivery of high-quality solutions while supporting multiple initiatives and value streams within the organization. Ability to multi-task and manage competing priorities across multiple value streams and initiatives. Excellent communication and interpersonal

Requirements: 8 years Experience eliciting requirements from customer interviews and creating well-written. United States are encouraged to apply.

Apex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. We of

Towne Park - - Responsibilities: Oversees financial and business systems to improve profitability and forecasting accuracy; Engages in recruitment and development of associates and conducts performance reviews; Ensures consistent guest/patient service experience and efficient labor utilization; Mai

PRG does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status),

It is our policy to abide by all federal, state and local laws prohibiting employment discrimination based on a person's race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military

Research, outline, write, and edit new and existing content, working closely with various team members to understand project requirements. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as

For more details, please connect with Mohammad Ali at +1 919 849 8016 or email at alik@vgroupinc.

UI Systems for Benefits, Tax, and Appeals; Workforce Systems for Job Matching, Case Management, and Adult Education and Literacy (AEL); Vocational Rehabilitation Systems; Labor Market and Career Information (LMCI) systems available. Years Experience working as a Test Lead for an IT implementation pr

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Lead requirements elicitation and documenta

Citizen, resident, or officially recognized asylee - Applicant selected will be subject to government security investigation and must meet eligibility requirements for access to classified information at the level appropriate to the project requirements of the position. This position will work direc

Research, outline, write, and edit new and existing content, working closely with various team members to understand project requirements. Familiarity with government projects and policy/procedures teams. Applicants will be considered without regard to their race, color, religion, sex, sexual orient

Booking Balvinder against Sysco Product owner role.

Work closely with project managers to ensure projects are completed on time and within budget. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon

Duties, responsibilities, and activities may change at any time with or without notice. You will work directly with franchisees to analyze performance, identify opportunities, and translate data into clear, actionable next stepswhile partnering internally with We Insure leadership to continuously im

This role involves identifying areas for improvement, designing new processes, and collaborating with stakeholders to ensure successful implementation. Collaborate with stakeholders to ensure successful implementation.

In addition to BA and Quality Assurance (QA) tasks, this role will also be the Scrum Master for the project team, and will be responsible for status updates, project reporting, leading meetings with the program area and the vendor's sprint team. Preferred Experience with creating Texas Project Deliv

Familiarity with life, annuity, and/or long-term care products. Support the facilitation of user acceptance testing (UAT) and coordinate implementation of solutions with IT and business users. Competitive salary and benefits.

Excellent communication skills - you can write a tight one-pager for a CFO and also sit in a technical scoping conversation with a data engineer and be credible in both rooms. You'll write SQL queries against our data warehouse (Supabase/PostgreSQL), build and maintain analyses in Hex and Metabase,

The role requires strong skills in requirements gathering, fit/gap analysis, and system integration testing with third-party interfaces. Location: Austin, TX (Initially Remote). Summary: Seeking a Business Analyst with 8+ years of experience in PeopleSoft FSCM 9.