Senior Infrastructure & IT Operations Engineer
9 days ago
San Antonio
Job DescriptionSalary: At Insane Cyber,werefocused on advancing cybersecurity for the better.Wevedeveloped innovative tools backed by expert support to change how organizations perform deep-level proactive and reactive analysis. We partner with our customers to providecutting-edgesolutions and services to help protect critical infrastructure and critical operationsfrom the power grid to manufacturing. Our flagship Valkyrie and Cygnet products provide host and network analysis automation beyond the capabilities of other products on the market. Our Corvus and Aesir product lines deliver managed and professional services to help assess and fill gaps in clients security programs. As we continue to grow, we are seeking a Senior Infrastructure & Operations Engineer (IC-6) to own the reliability, security, and operability of both InsaneCybersinternal infrastructure and our customer-facing products. This is a senior individual contributor role with broad ownership, real authority, and high impact. This role sits at the intersection of internal IT, product operations, compliance, and customer deployments. You will own InsaneCybersinternal IT infrastructure end-to-end while ensuring Valkyrie and Cygnet can be reliably built, deployed, supported, and secured in both commercial and regulated environments. As an early-stage company, therewill initially be no separate IT team. This role will take the first cut on IT and operational support requests, including ownership of thecompanyhelp desk. The expectation, and mandate, is to design scalable processes, tooling, automation, and delegation models that reduce friction and distribute operational responsibility appropriately across the organization over time. Success in this role is measured not by how many tickets you personally close, but by how effectively you build systems that make problems less frequent and easier to resolve. Responsibilities • Infrastructure & Operations Ownership, • Own the design, reliability, and security of InsaneCybersinternal IT infrastructure, including endpoints, identity, networking, access controls, and core tooling, • Establish andmaintainsecure endpoint management, system hardening standards, and operational baselines, • Own internal IT tooling, vendors, and operational processes with a focus on scalability, resilience, and security, • Improve observability, monitoring, and alerting across internal and customer-facing systems, • Compliance & Federal Readiness, • Own internal compliance initiatives, including policy development, audits, and evidence collection, • Develop andmaintainSTIGs, hardening guides, and compliance baselines, particularly for Valkyrie deployments, • Support deployments in federal, defense, and other regulated environments, translating security and compliance requirements into practical operational controls, • Partner with Engineering to ensure products meet applicable compliance and security expectations, • Product & Engineering Enablement, • Partner with Engineering to improve the reliability, security, and compliance ofbuild, QA, and release processes, • Help define and enforce standards across development, testing, staging, and production environments, • Support deployments in constrained or customer-controlled environments, including air-gapped systems, • Provide operational feedback to Engineering based on real-world deployment and support experience, • Customer & Internal Support, • Own the company help desk as an operational system, including tooling, workflows, automation, and escalation paths, • Take theinitialfirst cut on internal IT and operational support issues, prioritizing root-cause analysis and long-term fixes, • Design processes that appropriately involve other teams in support and operations as the company scales, • Serve as a Tier 2 escalation point for complex internal and customer-facing issues related to Valkyrie and Cygnet, • Support Professional Services during customer deployments and resolve high-impact operational issues Qualifications • Required, • 5+ years of experience in infrastructure, IT operations, systems engineering, or similar roles, • Demonstrated ownership of complex systems spanning endpoints, networks, and production environments, • Strong scripting and automation experience, with a proven ability to design andmaintainautomated operational systems rather than relying on manual processes, • Strong experience with security hardening, compliance-driven infrastructure, and operational best practices, • Ability tooperateindependently, prioritizeeffectively, and drive outcomes in a fast-moving environment, • Strong communicationskills and a collaborative, pragmatic mindset, • Major Plus, • Experience supporting federal, DoD, IC, or other regulated government environments, • Familiarity with RMF, NIST, DISA STIGs, or similar security and compliance frameworks, • Nice to Have, • Experience working in an early-stage or rapidly growing startup, particularly in roles requiring broad ownership and comfort with ambiguity, • Hands-on experience with configuration management and infrastructure-as-code tools such as Ansible, Terraform, or similar technologies, • Experience automating endpoint management, compliance checks, or security hardening workflows, • Experience supporting CI/CD, QA, or release pipelines for software products, • Experience supporting Linux-based products in customer or field environments, • Background in cybersecurity, OT, or industrial environments Benefits • Competitive Base Salary, • Equity offering subject to board approval, • Comprehensive medical/dental/vision/life insurance plan, • Retirement plan with employer match, • Flexible working hours and generous time-off policy InsaneCyberis proud to be anequal-opportunityemployer. We celebrate diversity and strive to foster an inclusive environment for all employees. Ifyou'rea visionary with a passion for pushing the boundaries of industrial cybersecurity,we'dlove to hear from you. We are not accepting applications or outreach from third-party recruiters or agencies at this time. Please apply directly.