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  • Customer Support Agent
    Customer Support Agent
    3 days ago
    $20–$100 hourly
    Part-time
    Globeville, Denver

    TurboTenant is a rapidly expanding technology company dedicated to simplifying property management for independent landlords. Our innovative platform offers essential tools including rental advertising, tenant screening, and online rent collection. We are seeking a dedicated Customer Support Agent to join our team. In this role, you will be the first point of contact for our users, providing exceptional service and support to independent landlords utilizing our platform. Key Responsibilities: • Respond to customer inquiries via email, chat, and phone in a timely and professional manner., • Assist users with navigating the TurboTenant platform and troubleshooting common issues related to rental advertising, tenant screening, and online rent collection., • Provide clear, concise, and accurate information regarding our features and services., • Document customer interactions and feedback to contribute to product improvements and knowledge base articles., • Collaborate with internal teams to resolve complex customer issues and ensure a seamless user experience. Qualifications: • Previous experience in customer service or a support role, preferably in a tech-driven environment., • Excellent communication skills, both written and verbal., • Strong problem-solving abilities and attention to detail., • Ability to empathize with customers and provide patient, effective assistance., • Familiarity with property management or real estate is a plus, but not required., • Proficiency in using CRM software and other customer support tools. Join TurboTenant and help us empower independent landlords with the best property management solutions!

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  • Tier 1 IT Support & Office Manager
    Tier 1 IT Support & Office Manager
    10 days ago
    $65000–$75000 yearly
    Full-time
    Denver

    A growth-focused technology company operating at the intersection of AI and enterprise solutions is looking for a Tier 1 IT Support & Office Manager. This role will function as the U.S.-based extension of the IT Department, working under the direction of the IT Manager located in Argentina. The primary responsibility is hands-on technical support. This individual will serve as the on-the-ground resource for hardware setup, asset management, and Tier 1 support tickets across U.S. personnel. When IT workload permits, the role will also provide general office administrative support for the Denver location. Key Responsibilities Tier 1 IT Support (Primary Responsibility) • Provide Tier 1 technical support for U.S.-based employees, • Set up, configure, and deploy laptops, desktops, and peripherals, • Procure IT equipment under direction of IT leadership, • Image and prepare new hire machines, • Track, document, and manage U.S. IT assets, • Recover and redeploy IT equipment from terminating employees, • Manage and resolve assigned support tickets, • Coordinate with the IT Manager in Argentina for escalations and system updates, • Maintain inventory records and hardware lifecycle documentation, • Provide on-site troubleshooting support in the Denver office as needed Office Management (Secondary Responsibility) • Support general administrative needs of the Denver office, • Coordinate with building management and vendors when required, • Assist with office supply management, • Support onboarding logistics for U.S.-based hires, • Maintain an organized and functional office environment Qualifications • 2–5+ years of experience in IT support or help desk roles, • Experience with hardware setup, imaging, and troubleshooting, • Familiarity with asset management and ticketing systems, • Strong organizational and documentation skills, • Ability to work independently while reporting to remote IT leadership, • Professional communication skills, • Physically able to lift and move computer equipment as needed, • Denver-based and able to work onsite regularly Work Structure This is an on-site role based in Denver, Colorado. Work schedule may be structured as full-time or part-time depending on operational needs

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