Head of Product - B2C Brands
hace 27 días
New York
Title: Head of Product – All B2C Brands (CheapOAir, OneTravel, US & Canada) Location: New York, US (Hybrid) We also welcome applicants based in Canada’s Greater Toronto Area, as well as candidates located on the East Coast, Florida, and Texas Job Description Fareportal is a travel technology company powering a next-generation travel concierge service. Utilizing its innovative technology and company owned and operated global contact centres, Fareportal has built strong industry partnerships providing customers access to over 500 airlines, a million lodgings, and hundreds of car rental companies around the globe. With a portfolio of consumer travel brands including CheapOair and OneTravel, Fareportal enables consumers to book-online, on mobile apps for iOS and Android, by phone, or live chat. Fareportal provides its airline partners with access to a broad customer base that books high-yielding international travel and add-on ancillaries. Key Responsibilities: (Full Product Ownership • Conversion-Focused • Execution-Driven) Strategic Leadership | Impacting Sales and Conversion Rate | Product & Technology Talent Strategy | Data-Driven Decision Making |Cross-Functional Collaboration | Business Growth and Operational Efficiency | Project Management | People & Culture | Role Overview We are looking for a hands-on, execution-driven strategic leader SVP/Head of Product for all B2C Brands (CheapOAir and OneTravel, US & Canada), to lead the next phase of evolution of our travel platform. With strong technical fluency and deep B2C eCommerce experience, you will own the end-to-end customer journey across mobile app, mobile web, desktop, and the enterprise platform that powers the business. This is a high-impact role at the center of our growth strategy. You will take full ownership of product performance across the funnel. Identifying friction, accelerating our mobile-led growth strategy, driving measurable conversion gains, and continuously modernizing the platform to deliver a seamless, high-performing experience for millions of travelers. Beyond optimization, you will unify product ownership across teams, establish clarity of accountability, and build a disciplined execution engine that consistently delivers results. You will work closely with Marketing, Revenue, UX, Engineering, and Content to align roadmap, experimentation velocity, and commercial impact. This is not a purely conceptual or design-led position. We are looking for a strong operator who combines strategic thinking with deep execution capability — someone who can elevate the product while ensuring it performs flawlessly every day. This leader will co-own User Experience (UX) as a core pillar of Product, ensuring UX is tightly integrated into funnel strategy and experimentation. Product initiatives must ship with intuitive, high-quality experiences that directly support adoption, conversion, retention, and long-term customer value. Key Responsibilities End-to-End Product Ownership • Drive a mobile-led growth strategy across all B2C brands and serve as the single accountable owner of product performance across mobile app, mobile web and desktop., • Own the end-to-end Product and User Experience across the full customer journey—from initial search through shopping, booking, predeparture, in-departure, in-trip‑trip, and post-trip—ensuring FP’s leisure travel brands deliver a trustworthy, concierge-level experience at every touchpoint., • Ownership of home, landing, and all other pages along with SEO in partnership with Marketing., • Continue to evolve the enterprise tools and platforms built in house with a good judgement on build vs. buy decisions., • Consolidate product ownership currently spread across different individuals., • Remove ambiguities and ensure all product surfaces have clear direction and accountability. Conversion & Funnel Leadership • Drive improvements in the primary metric: Conversion (CR), • Diagnose funnel issues and deliver systematic fixes., • Prioritize clarity, speed, content accuracy, and trust across the booking flow. Daily Product Fixing & Optimization • Implement a rigorous daily process of issue identification → triage → fix → release., • Ensure continuous incremental improvements to the customer experience., • Maintain a real-time pulse on performance, errors, and blockers. Product Organization Leadership • Lead and strengthen the product organization over time., • Set a culture of speed, accountability, problem-solving, and customer focus., • Assess existing talent and recruit or replace where necessary. Cross-Functional Collaboration • Partner closely with Marketing, Content, UX, Tech, and Revenue teams., • Ensure content availability, accuracy, and optimization across surfaces., • Work with UX—not as a designer—but as the owner of the overall customer experience. Funnel & Customer Experience Ownership • Own the full eCommerce funnel from entry to booking., • Ensure consistency across all surfaces: mobile web (largest), desktop, and app., • Oversee content, navigation, page performance, error handling, merchandising, and payments. Qualifications Education • Bachelor’s degree required in Computer Science, Software Engineering, Information Systems, or a related technical discipline., • Master’s degree (MS/MEng/MBA) preferred, with a focus on computer science, technology, product management, or analytics. Experience • 10+ years in product leadership roles with ownership of eCommerce or transactional digital products., • Experience driving conversion improvements at scale., • Background in travel technology, OTAs, or high-volume eCommerce strongly preferred. Work Authorization Requirements • No visa sponsorship is available now or in the future., • U.S. applicants must be U.S. citizens or Permanent Residents (Green Card holders)., • Candidates must have valid work authorization in the country (Canada/US) where they are applying. Skills • Deep understanding of funnel optimization, issue triage, and rapid product iteration., • Strong operator who is hands-on and detail oriented., • Data-driven decision-maker with comfort in analytics, KPIs, and experimentation., • Adept at coordinating closely with multiple teams and stakeholders. Personal Attributes • Fixer mindset—practical, resourceful, and relentless., • Customer-obsessed and committed to high-quality experiences., • High sense of ownership and accountability., • Strong communicator who can drive clarity and alignment. Why Join Us? • Become the single owner of a highly visible, high-impact product., • Drive measurable improvements in conversion and customer experience., • Shape and evolve the product organization over time., • Critical role with a clear path to an executive leadership position. The compensation for this role begins at $200K. Final compensation is commensurate with experience. Disclaimer This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Fareportal reserves the right to change the job duties, responsibilities, expectations or requirements posted here at any time at the Company’s sole discretion, with or without notice. Our company is proud to be an equal opportunity employer. We strive to create a culture of diversity and inclusion for all our team members and are committed to maintaining a workplace that is free from unlawful discrimination and harassment. Unlawful discrimination based upon race, color, religious creed, sex, gender, pregnancy, gender identity, gender expression, sexual orientation, national or ethnic origin, ancestry, citizenship, age, marital status, genetic information, medical condition, physical or mental disability, military and veteran status and all other characteristics prescribed by law is strictly prohibited.
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