Level I Support Engineer
7 days ago
Hauppauge
Job Description Introduction Are you a technology-focused, problem solver individual looking to jump-start your career? If so, we’ve got an exciting opportunity for you. We are IVIONICS, a growing technology organization in search of a talented Level I Systems Engineer to join our team. If you’re ready to advance your career and be a part of our future success story, keep reading. Why Choose Us? • Career Advancement. We’re not just offering a job; we’re offering a career. Join us, and you’ll have opportunities to advance yourself in the constantly growing technology sector., • A Flourishing Work Environment. At IVIONICS, we believe in fostering a positive workplace culture. We value collaboration, professional growth, and relationship-building both in/out of the office., • Work-Life Balance. We understand that your personal life is important. We offer flexible scheduling options to ensure you can manage your professional and personal life effectively., • Professional Development. If you’re willing to invest, then so are we. At IVIONICS, you’ll have access to ongoing training and development resources to continue enhancing your skills., • Competitive Compensation. We recognize your hard work and want to reward you for it. In addition to a competitive salary, all employees are eligible for a comprehensive suite of additional benefits including: medical/dental/vision, retirement plans, paid-time off, and more.Responsibilities:, • Maintain quality and professionalism while delivering expert client services focused on the timely resolution of issues, • Receive incoming technical issues for all company-supported technologies. This includes software, hardware, and operating systems. It will also include desktops, laptops, wireless devices, peripherals, and commercial and proprietary software within the organization., • Perform general break/fix functions and perform preventative maintenance as required: assisting desktops, laptops, wireless devices, and peripherals in person and/or remotely. Basic hardware/software troubleshooting may also be required for servers and other network components., • Providing services such as building, configuring, and installing desktops, laptops, wireless devices, peripherals, etc., • Escalate issues and requests to higher levels (engineering teams, application development, third-party vendors, etc.) whenever necessary in accordance with pre-defined SLAs., • Open, track, escalate, and resolve each assigned ticket in our in-house problem ticketing system.Requirements:, • Bachelor’s degree in an IT-related discipline or equivalent work experience., • 1-2 years full-time experience in a technical support role., • Technical certification in a relevant technology discipline. (preferred), • Must have reliable transportation, a valid GA driver’s license and be willing to travel throughout the Atlanta area., • Able to work in a fast-paced, high-pressure environment., • Excellent oral and written communications skills., • Excellent Customer Service skills., • Security-related technologies (multi-factor authentication, application control, encryption solutions, etc.), • Microsoft Windows version through Windows 10 Operating Systems for desktops & laptops, • Microsoft Office versions through Office 365, • Wireless devices and networks, • Microsoft Windows Server, Active Directory, and associated services (DNS, WINS, DHCP, etc.), • Microsoft Exchange Server and Cloud mail services, • Networking architecture and equipment (routers, firewalls, switches, cabling, VoIP, etc.), • Backup-related technologies (hardware/software and cloud solutions), • Hard Drive Imaging, • Salary: $50,000 - 60,000/year based on experience, • A team/family work environment, • Business casual dress code, • Medical, Dental, Vision, HSA & FSA, • 401k and Profit Sharing Powered by JazzHR L41qzOXtNC