Administrative Manager & Nail-Technician
1 month ago
University Heights, The Bronx
1. Staff Management: Oversee hiring, training, and scheduling of nail technicians and support staff. Conduct performance evaluations and provide ongoing support. 2. Customer Service: Handle customer inquiries and complaints, ensuring a high level of service is maintained. Build relationships with clients and encourage repeat business. 3. Financial Management: Assist in budgeting, managing expenses, processing payroll, and keeping track of daily revenue. Handle invoicing and payment processing. 4. Inventory Control: Manage inventory levels for nail products and supplies, placing orders when necessary. Ensure that the salon is stocked and organized. 5. Marketing and Promotions: Develop and implement marketing strategies to attract new clients and retain existing ones. Manage social media and online presence to promote salon services. 6. Compliance and Sanitation: Ensure the salon complies with health and safety regulations. Oversee the cleanliness and sanitation of the salon and equipment. 7. Appointment Management: Handle booking systems, manage appointments, and ensure efficient scheduling to minimize wait times for clients. 8. Reporting: Generate and analyze reports on sales, customer satisfaction, and staff performance to identify areas for improvement. 9. Collaboration: Work closely with the owner or manager to align on business goals, policies, and operations. 10. Customer Experience Enhancements: Continuously seek ways to improve the overall customer experience, from service quality to salon ambiance.
