Operations Associate
19 days ago
Buffalo
Job Description Employment Opportunity Operations Associate Job Description: VIA is seeking a part time Operations Associate to work 30 hours per week on a Monday through Thursday schedule. This position is primarily responsible for low vision clinic reception and patient care including, but not limited to: answering/making calls, directing calls, scheduling, collecting patient information, processing payment information, and patient follow up/education. Assists in the day-to-day low vision clinic operations to ensure efficient processing, billing, and to make sure all patients are served at the appropriate level of customer service as well as departmental operational support. Essential Functions: • Overall reception, clerical, and front-desk duties including but not limited to; attaining and maintaining accurate demographic and financial information, scheduling/rescheduling, reminder calls, insurance/referral verification, check-in/check-out, scanning/processing necessary documents (insurance cards, reports), and follow up on Provider’s instructions (including equipment demonstrations)., • Answer phone and respond to voicemails / emails promptly and efficiently., • Perform in and outbound calls to assist with patient questions, training, and concerns related to agency services and use of adaptive equipment., • Facilitates patient flow by notifying the provider of patients' arrival, managing delays, and communicating with patients and clinical staff., • Protects patient confidentiality in accordance with HIPPA standards., • Low Vision Clinic equipment inventory, maintenance, and sales-in accordance with established SOP(s)., • Utilize inventory software to account for all sales including private pay, NYSCB/vendor orders and internal inventory transfers., • Provide coverage in off-site location(s) during scheduled and unscheduled staff absences., • Assist the vision rehab department with equipment and cross services as needed or requested. Competencies: • Demonstrate excellent external and internal customer service, • Excellent verbal and written communication skills, • Demonstrate flexibility, problem solving, and detail orientation in completion of tasks, • Proficient in use of modern technology including, but not limited to Microsoft Office Suite (Excel, Word, TEAMs, etc), electronic health record system, QuickBooks, and other systems as necessary, • Effectively communicate with colleagues, customers, vendors and/or outside agencies, • Effectively work with individuals of diverse backgrounds and needs, • Adapt communication style depending on assigned duty, • Maintain confidentiality and professionalism in a fast-paced environment, • Achieve results independently and work well as part of a team Qualifications: • High School diploma or equivalent, • Prior experience in medical/reception/customer service in an office environment highly preferred., • Prior experience with medical insurance terminology and general principles highly preferred., • NYS drivers license and reliable transportation OR the ability to travel effectively to assigned geographic locations VIA is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department via phone at (716)882-1025.