Buscar empleo: 309 ofertas de trabajo de microsoft developer en New York, New York (junio 2026)

Student Services Manager(Bilingual Spanish and English)

The Student Services Manager (Bilingual Spanish and English) is responsible for overseeing all aspects of student support and customer service operations for the school serving students in both New York and New Jersey locations. This role ensures a positive student experience from enrollment through program completion by managing student services, addressing student concerns, coordinating administrative processes, and maintaining compliance with applicable state regulations. Key Responsibilities • Serve as the primary point of contact for student inquiries, concerns, and service requests., • Deliver exceptional customer service to prospective, current, and former students., • Resolve student issues promptly and professionally while maintaining confidentiality., • Develop and implement strategies to enhance student satisfaction and retention., • Oversee student onboarding, orientation, attendance tracking, and academic support services., • Maintain accurate student records and ensure compliance with school policies and regulatory requirements., • Coordinate graduation, certification, and student completion processes., • Monitor student progress and collaborate with instructors to identify and support at-risk students., • Supervise and train student services staff., • Establish customer service standards and performance expectations., • Conduct regular staff meetings and performance evaluations., • Foster a student-centered culture focused on service excellence., • Ensure compliance with New York and New Jersey occupational school regulations and accreditation standards., • Prepare reports related to student enrollment, retention, attendance, and outcomes., • Assist with state audits, inspections, and accreditation reviews., • Maintain knowledge of applicable education laws and regulatory changes., • Partner with Admissions, Financial Aid, and Career Services to support student success., • Communicate effectively with students, teachers, staff, and external and internal stakeholders., • Develop and implement student engagement initiatives and retention programs. Qualifications • Bachelor’s degree in Education, Business Administration, Student Affairs, or a related field preferred., • Minimum 3-5 years of experience in student services, customer service management, educational administration, or a related field., • Experience working in a vocational, occupational, or post-secondary educational environment preferred., • Strong leadership, communication, conflict-resolution, and organizational skills., • Knowledge of New York and New Jersey educational regulations is preferred., • Proficiency in Microsoft Office Suite and student information management systems RGM. Skills & Competencies • Exceptional customer service and relationship-building skills., • Strong problem-solving and decision-making abilities., • Ability to manage multiple priorities in a fast-paced environment., • Excellent verbal and written communication skills., • Attention to detail and commitment to compliance., • Ability to work effectively with diverse student populations. Work Environment • Full-time position with occasional travel between New York and New Jersey locations., • May require evening or weekend availability to support student events and operational needs.

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