Installation Technician
hace 4 días
Loves Park
Job Description Job Summary: Installation and Support Technicians are critical to deliver on i3's promise of the world's most advanced internet, television, and voice services with the industry's best customer service. Installation & Support Technicians focus primarily on new installations of our cable television and broadband services. Technicians represent i3 every day to our customers, often in the customer’s home, performing a variety of duties including installation, changes of service, additional outlet installation, disconnection of service, payment collection, and any special requests customers may have regarding installation or use of services. Duties/Responsibilities: • Makes customer drop installations (exterior and interior) complete from tap to antenna terminals on customer equipment in customer dwellings., • Performs new connects, reconnects, requested and non-pay disconnects; adds outlets; installs and/or removes converters; performs upgrades and downgrades of service., • Analyzes picture quality and judges acceptability of picture delivered following installation of cable service., • Uses connectors, fasteners, and wire, and uses customary CATV hand and power tools in performance of job duties., • Reads signal levels through use of field strength meter; adds and subtracts levels in installation problems; installs connectors on different types of drop cable; maintains proper clearances; installs tap-off devices., • Properly uses, stores and maintains a VOM or DMM to check for "open" or "short" on line as well as AC and DC voltages., • Reads general drop system layouts from blueprints., • Inform customers of FCC Rules and company policies., • Completes appropriate paperwork / system logs as required., • Performs vehicle upkeep and maintenance to keep company vehicles clean, fueled and in good working order; reports problems promptly., • Performs clean-up or salvage of wrecked materials., • Generate additional company revenue through effective sales techniques and by offering information about product options, sales campaigns and promotions., • Ability to work both independently and as part of a team., • Results oriented and self-motivated., • Ability to recognize, analyze, and effectively solve problems in a timely and organized manner., • Positive, can-do attitude., • Preference for hands-on work., • Inquisitive and analytical with a passion for technology., • Must be computer proficient, and have a basic understanding of consumer electronics., • Delights in providing excellent customer satisfaction., • Good communication skills and a friendly demeanor., • Willingness and desire to work in a fast-paced environment while maintaining a high level of attention to detail and quality results., • Must be available to work occasional overtime and some nights (as needed)., • Clean driving record required., • Willing to train, accept feedback, and learn the job according to i3 standards.Education and Experience:, • No prior experience is necessary, however any demonstrated interest or aptitude for hands-on work, physical work, or working with cable or electrical components is preferred., • Prior telephone, cable, or electrical experience is preferred., • Must have a clean driving record and the ability to pass a criminal background check. Physical Requirements: • Must be able to work outdoors, and in all weather conditions., • Must be able to walk, bend, and lift up to 75 pounds., • Better than average manual dexterity to work with connectors, fasteners and wire and use hand tools., • Visual acuity, especially when working with small components at a close visual range., • Ability and comfort to works within limited confines, such as crawl spaces., • Ability to climb utility poles or work from high spaces with or without the assistance of a bucket truck, while adhering to safety rules/regulations and with proper rigging/climbing equipment. Offered Benefits: • Competitive starting wage, • Medical, Dental, and Vision insurance, • Flexible Medical Spending Account, • Paid Time Off, • 7 paid holidays, • Company Matching 401(k), • Company-paid life insurance, • 100% FREE services to employees who live within our service area, • Company Vehicle, • Boot Voucher, • Phone Stipend