Core Banking Administrator
18 days ago
Elgin
Job Description Corporate America Family Credit Union Job Description Position Description: Core Banking Administrator Reports to: VP IT Operations & Support Grade Level: 14 Full Salary Range: $91,783.74 – 137,675.62 Hiring Salary Range: $91,783.74 – 114,729.68 Primary Responsibilities: The Core Banking Administrator is responsible for managing, coordinating, and testing core platform upgrades, with a primary focus on the credit union’s core banking system, Fiserv DNA. This highly collaborative role is critical in ensuring the stability, security, and performance of core banking systems. The detail-oriented position acts as a liaison between IT and business units, ensuring system changes meet business requirements, are fully tested, and comply with operational and regulatory standards. Duties and Responsibilities: • Coordinate and manage Fiserv DNA core and core surround banking upgrades, hotfixes, and patches, including planning, scheduling, testing, and deployment support., • Maintain an in-depth understanding of core banking modules, configuration settings, workflows, and user impacts., • Collaborate with vendor support teams and internal stakeholders to track issues, apply fixes, and validate system changes., • Serve as the subject matter expert (SME) for the DNA core banking platform, providing application support and consulting to business units., • Work with business owners and analysts to identify, plan, and test upgrades or updates for systems they manage., • Provide encouragement to business owners to implement new features in upgrades, reporting features not implemented to executive management for further consideration., • Assist in the development and execution of test plans, scripts, and use cases to validate application functionality, performance, and integration., • Track and report on test outcomes, documenting issues, and coordinating retesting and resolution., • Serve as a key liaison between IT, branches, operations, compliance, lending, finance, and other departments during application testing and upgrade events., • Participate in vendor meetings, system reviews, and project planning to ensure alignment between technology and operational goals., • Provide end-user training and documentation as needed for system changes and enhancements., • Ensure all testing and change control activities follow NCUA, FFIEC, and internal IT policies and procedures., • Maintain accurate documentation related to system changes, test results, version histories, and deployment outcomes., • Support audits, IT exams, and internal reviews by providing clear, accurate records and evidence of due diligence., • Monitor system performance and user feedback post-upgrade to identify improvement opportunities., • Analyze system usage trends and suggest optimizations, automation, or new functionality., • Assist with system enhancement projects and coordinate with vendors for support and issue resolution., • Perform all other duties as assigned. Qualifications: Education and Experience • Bachelor’s degree in Information Systems, Business, or a related field - or equivalent experience., • 5+ years of direct administrative experience with Fiserv DNA, including configuration, upgrade management, and testing., • Experience working in a credit union or financial institution., • Extensive experience writing and executing test scripts, coordinating system upgrades, and performing cross-functional testing., • Familiarity with software development lifecycle, QA methodologies, and change management practices., • Excellent organizational, communication, and interpersonal skills with the ability to work across departments on complex topics. Skills and Competencies • Exposure to other systems commonly used in credit unions such as digital banking platforms, loan origination systems, or ECM tools., • Experience using ticketing systems or project/task management platforms (e.g., Jira, ServiceNow, Service Desk Plus, Smartsheet, Asana, or Microsoft Project/Planner)., • Excellent communication skills and a drive to ensure exceptional service is provided to internal customers., • Strong problem-solving, issue resolution, and project management skills., • Ability to prioritize and manage multiple competing demands in a dynamic environment. Benefits · Health, Vision, Dental Insurance · Long-term Disability Insurance · Critical Illness · Life Insurance · 401(k) match · Profit sharing · PTO · Flexible Spending Account · Tuition Reimbursement · Pet Insurance · Commuter Benefit While performing the duties of this job, the employee is frequently required to sit, view information on a computer screen, and talk or hear. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.