Front Desk Lead Medical Receptionist
7 days ago
Algonquin
Job DescriptionBenefits: • 401(k), • Health insurance What Youll Do • Own the Front Desk: Be the calm in the stormgreeting patients, managing check-ins and check-outs, and keeping the flow smooth with professionalism and warmth., • Multitask Like a Pro: Manage phones, walk-ins, appointment changes, and patient inquiriesall with accuracy and grace., • Guide Patients with Clarity: Explain insurance details, balances, and next steps in care with patience and authority., • Command the EMR: Leverage platforms like Mod Med EMR and our various other tech platforms to schedule, input data, and follow up seamlessly., • Bridge Teams: Collaborate daily with physicians, medical assistants, billing, and management to coordinate schedules, procedures, and patient flow., • Lead & Inspire: Train, support, and motivate other front office staff, ensuring a consistent, high-touch patient experience., • Elevate the Experience: Spot inefficiencies, propose improvements, and help us stay ahead of patient expectations.What You Bring, • Front Office Leadership: Prior experience running a busy medical front desk (podiatry, chiro, PT or procedural specialty practice preferred)., • EMR Proficiency: Comfortable with using scheduling software and EMRs (like Mod Med, E-Clinical Works, NextGen Office, Epic or similar)., • Tech Savvy: Ability to master our EMR system (we use Mod Med) and various other tech platforms within 30 days of hire., • Insurance Expertise: Strong knowledge of insurance verification, co-pays, and patient communication., • Composure + Charisma: Professional, calm, and approachable even under pressure., • Bilingual Advantage (Preferred): English/Spanish fluency is a plus., • Service-First Attitude: You anticipate needs, think ahead, and prioritize the patient experience., • Ownership Mentality: You dont just do the jobyou improve it, elevate it, and lead others along the way., • Collaboration Mindset: You thrive in a team-based environment and value strong communication with providers and clinical staff.What We Offer, • Competitive pay based on experience., • Health benefits, PTO, and retirement plan options., • A supportive, team-oriented culture where collaboration is valued., • Opportunities for professional growth within a growing practice.If youre a hands-on leader who enjoys both managing and doing, and you value close collaboration with physicians, clinical staff, and management wed love to hear from you. Apply today to join our team!