Receptionist/Legal Administrative Assistant
24 days ago
Pikesville
Job Description The Opportunity: This is a critical dual-role position demanding exceptional multitasking abilities, professionalism, and a calm demeanor under pressure. You will be the first point of contact for our clients – many of whom are experiencing stressful and difficult times – while also providing essential administrative support to ensure the smooth daily operation of our high-volume practice. Efficiency, accuracy, and empathy are paramount. Key Responsibilities: Reception (Primary Focus - Client-Facing): • First Impressions: Professionally and compassionately greet all visitors and clients in person, creating a welcoming and supportive atmosphere., • High-Volume Phone Management: Answer a multi-line phone system promptly and courteously, screening and directing calls efficiently to the appropriate staff members (attorneys, paralegals, case managers). Take detailed messages with accuracy., • Client Interaction: Handle sensitive client inquiries with empathy, patience, and discretion. Provide basic information and direct concerns appropriately. Manage client sign-ins and notify staff of arrivals., • Intake Support: Assist with initial client intake procedures, gathering basic information, and ensuring intake forms are completed. May involve preliminary screening of potential clients per firm guidelines., • Scheduling: Manage conference room bookings and assist with scheduling client appointments as needed., • Mail & Packages: Receive, sort, and distribute incoming mail, packages, and deliveries. Prepare outgoing mail and coordinate courier services., • Document Management: Scan, photocopy, fax, and file documents (both physical and electronic) accurately and efficiently using our case management system (e.g., Clio, Needles, FileVine - specify if known)., • Data Entry: Input client information, case updates, and other data into the firm's case management and billing systems with a high degree of accuracy and speed., • Medical Records Coordination: Assist paralegals and case managers with requesting, tracking, and organizing medical records and bills (crucial in PI cases). Understand basic medical terminology and billing formats., • Correspondence: Draft, proofread, and send standard letters, emails, and other communications as directed., • Settlement Support: Assist with preparing settlement packets, disbursement sheets, and client check processing under supervision., • Office Supplies: Monitor and maintain inventory of office supplies; place orders as needed., • High School Diploma or equivalent (Associate's degree or relevant certification preferred)., • Minimum 2+ years of proven experience in a fast-paced receptionist and/or administrative assistant role. Experience in a high-volume law firm, medical office, or insurance setting is HIGHLY preferred., • Exceptional phone etiquette and communication skills (verbal & written), with the ability to interact professionally and empathetically with distressed clients., • Outstanding organizational skills and meticulous attention to detail., • Superior multitasking and time-management abilities; thrives in a demanding, deadline-driven environment., • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)., • Experience with legal case management software (Clio, Needles, FileVine, etc.) is a significant plus., • Ability to handle sensitive and confidential information with the utmost discretion (HIPAA compliance awareness is essential)., • Strong data entry skills with speed and accuracy., • Ability to work independently with minimal supervision and as part of a collaborative team., • Bilingual proficiency (especially Spanish) is a major asset., • Specific experience in Personal Injury law., • Experience requesting and managing medical records., • Ability to sit or stand for extended periods., • Ability to lift and carry up to 15-20 lbs (e.g., boxes of files)., • Competitive salary commensurate with experience., • Paid time off (Vacation, Sick Leave, Holidays)., • 401K (non-matching)., • Bonuses, • Opportunities for professional growth and development within a thriving firm., • A dynamic, supportive, and team-oriented work environment., • The opportunity to make a real difference in the lives of clients facing challenging circumstances.