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We are an IT consulting company/MSP based in Manhattan, and we have been providing IT support for small to medium size businesses since 1992. We are looking for a self-motivated and well-rounded IT Specialist who has 3+ years of experience working for a Managed Services Provider (MSP) or IT Services firm. This is a Tier II/Tier III role that sets you on a path to become a senior level network engineer. We are a service-based company, so the ideal candidate must have not only solid technical skills but also the ability to interface with clients, communicate in a clear, professional manner and provide them with impeccable service on the daily basis. Responsibilities and Duties: You will be the first point of contact and work directly with our clients to resolve various technical problems via phone or email Respond to tickets, run diagnostic programs, isolate problems, determine and implement solutions Must be able to resolve 20 tickets daily Occasionally you might be asked to go to client’s site Troubleshoot issues related to applications, workstations, servers, networking, wireless, VOIP Perform account management and maintenance for various applications and systems (create or modify user accounts and permissions, reset passwords, install/reinstall applications, printers, check for updates, monitor backups) Follow-up with end users to provide status updates Communicate with customers at all levels of technical and non-technical skills sets We are looking for someone who has: Hands on experience supporting PC & Mac workstations, servers, networking devices Solid working knowledge of Windows servers/Active Directory/Group Policy High level of proficiency in the implementation and support of Office 365 environments Advanced networking knowledge (DHCP, DNS, VPN) A calm and focused approach to high-pressure situations in a client -driven environment Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality of service Sound understanding of customer support, operations, processes and ticketing Experience working for a Managed Services Provider (MSP), Outsourced IT company, or other IT Consulting Services Enthusiasm to serve customers Qualifications and Skills Must have at least 3 years of MSP experience Must have 5+ years of Help Desk experience Desktop support (Windows 7, 10 and Mac) Server support (Windows 2008/2012/2016/2019) Mobile support (iOS and Android) Windows domain environments Business cloud solutions (Office 365/ Dropbox / Google / AWS) Routing, Switching, and Firewall VLAN, DNS, DHCP, WiFi, VOIP, VPN Microsoft 365/Active Directory VMware, Hyper-V, Azure

Job Title: Executive Assistant (Full-Time, Remote) Company: Clarity Media Group Location: Remote About Us: Clarity Media Group is a New York-based boutique communications training firm dedicated to empowering individuals and global organizations through effective communication strategies and tailored coaching services. We are seeking a proactive and detail-oriented Executive Assistant to support our team and contribute to our mission. Position Overview: As an Executive Assistant, you will play a vital role in ensuring the smooth operation of our executives’ daily activities. You will manage the calendars and travel arrangements for 1-2 executives, including our Founder & CEO. This position requires a highly organized individual with exceptional interpersonal and written communication skills. A successful candidate has the ability to be both customer and executive-focused, adaptable to varied internal and external needs, and driven to enhance the holistic service experience through effective communication, problem-solving, and attention to detail. Key Responsibilities: - Manage complex calendars, scheduling meetings, and coordinating appointments for executives, and proactively resolve scheduling conflicts as they arise. - Arrange and coordinate domestic and international travel logistics, including flights, accommodations, transportation, itineraries, catering, vendors, etc.. - Ensure the executive’s time aligns with their priorities through a comprehensive understanding of the business, key stakeholders, and required collaboration. - Serve as a liaison between executives and internal/external contacts - Maintain confidentiality and professionalism in all interactions. - Assist with special projects and administrative tasks as needed. - Maintain existing standard operating procedures and checklists, recommending process enhancements as necessary. - Foster consistent and efficient interactions with colleagues across the company, demonstrating poise and tact under pressure while handling matters with sound judgment and respect. Qualifications: - Ability to work Eastern Time Zone, with experience managing calendars and scheduling across multiple time zones - proven experience in both B2B and B2C environments a plus, demonstrating a strong commitment to delivering outstanding service. - Proven experience as an Executive Assistant or in a similar administrative role. - Strong organizational skills and the ability to manage projects with varying levels of priority, effectively. - Excellent written and verbal communication skills. - High proficiency in Microsoft Office 365 Suite, including Outlook, Excel, Word, and OneDrive. - Experience and/or willingness to work within the Zoom video conferencing platform, Slack, Airtable, and other IT programs as required. - Strong interpersonal skills and the ability to build relationships with diverse individuals. - Ability to work independently in a remote environment while maintaining an acute attention to detail and high productivity. - Maintain a strict level of confidentiality and exhibit sound judgment in handling sensitive information. Why Join Us? At Clarity Media Group, you will be part of a dynamic team committed to excellence. We offer a supportive work environment, opportunities for professional growth, and the chance to make a meaningful impact in the communications field. You will also have exposure to our impressive client roster and intellectually stimulating projects. Application Process: If you are a motivated professional looking to join a passionate team, we invite you to apply.

The Development Assistant will join a dedicated and energetic Development and Communications team to provide support on all areas of foundation relations, individual donor cultivation, events, office administration, and social media. Responsibilities Gift Entry: · Responsible for constituent and gift entry, acknowledgement, scanning, processing, and reconciliation. · Assist in the creation of donor lists and gift queries, and ongoing database cleanup. Donor Communication, Engagement, and Research: · Ensure timely, personalized, and accurate donor mailings, conducting follow-up calls as needed to ensure invitations and other mailed materials have been received. · Provide support for special events and meetings, including ordering and setting up refreshments and PR materials, and coordinating photography. · Solicit raffle/auction items for fundraising events; distribute donations such as holiday toys upon request. Office Administration: · Filing, mailing, printing, copying, scanning, distributing, and shredding documents as necessary. · Maintain departmental calendar and revise as needed. · Other duties as assigned. Qualifications · College degree and 1-3 years of relevant experience. · Commitment to and enthusiasm for org's mission. · Excellent written and oral communication skills. · Proficiency in Microsoft Office suite including Office 365. Proficiency in Constant Contact, Raiser’s Edge and social media preferred. · Excellent organizational aptitude and attention to detail. · Experience and comfort interacting with high-profile individuals. · Self-directed; able to manage competing priorities and workflow, and to nimbly handle multiple tasks and deadlines. · A team player with a collaborative and cooperative attitude. · Works well under pressure, always maintaining a polished and professional presentation. · Reliable and punctual; Ability to work occasional evenings and weekends as required.