Front Desk Associate
hace 29 días
Indianapolis
Job DescriptionThe Resource Center Associate is responsible for supporting the entire customer service and print production activities according to the contracted company policies and procedures. This will involve the daily operational processes of the assigned customer site and duties will vary by site. Primary responsibility will be to cover a front desk reception area at our customer site, located in Greenwood, IN. Hours are Monday-Friday. No evenings or weekends! BenefitsAt Van Ausdall & Farrar, our people are our number one asset. Our employees are the driving force that allows us to be successful now, and in the future. Below is an overview of our comprehensive benefits: • Generous PTO, • 7 paid holidays + 1 personal holiday of your choosing, • Weekly Employee Engagement Activities, • Paid volunteer time, • Monthly Fitness Reimbursement, • Tip Lead/Business Referral Program, • Medical, Dental & Vision with corresponding Flexible Spending Account (FSA) and Health Savings Account (HSA)What You Have, • Excellent verbal and written communication skills, • Friendly and approachable demeanor, • Excellent interpersonal and customer service skills, • Excellent time management skills, with a proven ability to prioritize and meet multiple deadlines, • Ability to function well in a high-paced and at times stressful environment for production center, • Dependable and punctual, • Collaborative team player, willing to take on any job to help the team as a whole, • Ability to take direction and work independently, • Strong attention to detail, • Resiliency, • Confidentiality with proprietary information, • Reliable transportation, • Ability to do a lot of walking within a production/manufacturing environment (depending on site), • Be able to lift approximately 50 poundsWhat You'll Do, • Ensure that Resource Center Manager is kept up to date on site activities – particularly those activities that may have an impact on the overall client relationship/expectations, • Organize his/her own work and resources systematically with a sense of objectives, practicing time management and the ability to prioritize so that efforts produce desired business results, • Ability to serve all metropolitan sites based on home-base site, • Being proactive in seeking out opportunities to be helpful during idle time, • Providing outstanding customer service in all encounters, • Put in initial service tickets on equipment, • Phone queue management, • Follow dress code, attendance, and customer experience policies, • Become fully cross-trained in all site processes across the organizationProduction Center:, • Operate high volume production equipment, • Create and assemble booklets, manuals, stapled packets, marketing materials, and other print materials, • Bulk mail runs (site dependent), • Conduct onsite & off-site mail runs (pick-up and delivery), which includes operating VAF company vehicles & customer vehicles (site dependent), • Triage issues with virtual meeting equipment, • Refresh of meeting rooms, • Mail- sometimes receiving pallets- different types of mail centers. Triage issues with virtual meeting equipment (Cummins). Refresh the meeting rooms., • Trouble shoot print and copy equipment, escalating to a technician when neededWhite Glove Service:, • Conducting mail runs, • Being proactive in seeking out opportunities to be helpful and provide great customer service, • A high school diploma or equivalent, • 1-3 years’ work experience in a customer facing role, • Prior experience working in an administrative capacity, highly desired, • Reliable transportation, • A valid Indiana state driver’s license