Admin Lab Support
hace 15 días
Durham
Job DescriptionDescription: Join Our Dynamic Administrative Customer Service Team! Are you looking to join a thriving and reputable private organization in the dental laboratory industry? Our team at Absolute Dental Services is expanding, and we're seeking a dedicated and enthusiastic professional to join our Administrative Customer Service team full-time! We pride ourselves on delivering exceptional quality and service to our customers, and we want you to be part of our success story. About Us: At Absolute Dental Services, we're committed to providing top-notch dental prosthetics and outstanding customer support. Our team is the backbone of our operations, ensuring seamless communication and efficient service. If you're passionate about helping others and thrive in a fast-paced environment, this opportunity is for you! Your Role: As a member of our Administrative Customer Service team, you'll be the friendly voice and helpful hand that keeps our office running smoothly. This is an in-office position, perfect for someone who loves interacting with people and enjoys a variety of administrative tasks. Key Responsibilities: • Answer multiple phone lines and assist callers with inquiries., • Accurately log case information into our database, including uploading/downloading case documents and photos., • Provide essential administrative support to the team., • Handle packing, shipping, and mailing packages using the UPS/FedEx system., • Assist with case inquiries, customer communication, invoicing, and general administrative duties., • Perform data entry with precision and attention to detail., • Strong organizational and multitasking skills., • Ability to work efficiently in a fast-paced environment., • Exceptional communication skills, both verbal and written., • Competitive salary commensurate with experience. Note: NO PHONE CALLS PLEASE. Requirements: • Qualified candidates will have 1-2 years of experience in Customer Service, Administrative or similar field., • Dental knowledge or experience a plus., • Candidates must also be proficient with Microsoft Word, Outlook and type 40+ WPM. Ideal candidate must be punctual, reliable, team player, well-spoken and enjoy providing customer service. This position requires a combination of periods of standing, sitting and walking. Candidate should possess a professional demeanor, positive attitude, consistent attendance and ability to multi-task with attention to detail.