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Job Description Title: Technical and Remote Support Specialist Location: Durham, NC Status: Full-Time Travel: Negligible Position Summary: Midnight Sun is seeking a Technical and Remote Support Specialist in support of a federal contract providing Animal Husbandry Support services to the National Institute of Environmental Health Sciences (NIEHS) at Research Triangle Park in Durham, North Carolina. The Technical and Remote Support Specialist will oversee training and competence activities for contract technical staff and will oversee animal care and technical support services for remote facilities. This position reports directly to the Project Manager and ensures compliance with the Statement of Work and Standard Operating Procedures, including the social housing program, review of animal rooms and husbandry documentation, and management of cubicle space. The ideal candidate will have great communication skills and works well with a team, is adaptable, acts positive, professional, and helpful manner, and demonstrates a strong work ethic. This position is designated as Essential Personnel and requires reporting to work during inclement weather or emergency events. Background: The Animal Husbandry Support Contract for NIEHS provides care, maintenance, and technical services for laboratory animals, seven days per week, including weekends and holidays, for 72,000+ square feet of laboratory animal facility space, which includes outside ancillary support areas, including a separate facility located approximately one mile from the main facility. Midnight Sun supports the care and maintenance of the animals, the sanitation of equipment, technical training, and the general maintenance of the facilities in such a manner to maintain the highest level of Accreditation from the Association for Assessment and Accreditation of Laboratory Animal Care, International (AAALAC). Duties/Responsibilities: • Oversee husbandry, technical support, breeding support, and facility management of the CAF and C129., • Train new employees on all SOP's, policies and procedures set forth in the contract., • Provide facility orientation for new employees and manage training program for hands on training of new ASP (animal study proposal) participants and provide input on their competency. Additional training for lab personnel upon request., • Coordinate, schedule, and implement mandatory training for all employees in accordance with the contract., • Overall responsibility for ensuring and documenting that all contract personnel complete required occupational health safety trainings, NIEHS mandated trainings (e.g., cybersecurity, harassment in the workplace, etc.) and that all contract personnel maintain job competence through ongoing SOP review., • Initiate and update SOP's as requested by the Government., • Provide technical backup at the direction of Project Manager/Assistant Project Manager including, but not limited to, module supervision, routine animal husbandry, identification, surgery, and sample collection. Provide study assistance to research personnel as requested on the Experimental Summary Sheet and directed by the facility manager., • Maintain database for studies occurring in isolation cubicles., • Maintain complete understanding of all chemicals used in animal studies, attend study meetings as scheduled concerning safety protocols, techniques, disposition of animals and chemical hazards., • Maintain Safety Data Sheets., • Organize and conduct classes for employees taking AALAS certification exams., • Develop and maintain employee training manuals and records., • Attend and participate in scheduled Animal Health and supervisor's meetings., • Assists with other duties as needed or required to ensure contract success. Minimum Requirements: Education and Experience • High School diploma or equivalent required., • 3+ years of experience required in an animal facility., • Strong organizational skills and the ability to work well with subordinates and supervisors and to promote teamwork., • Ability to multi-task and prioritize in order to provide coverage while meeting deadlines for contract deliverables., • Knowledge of industry-specific regulations and equipment., • Working knowledge of eSirius or a comparable electronic facility management system preferred., • Valid driver license., • Laboratory Animal Technician (LAT) certification from the American Association for Laboratory Animal Science (AALAS) required, Laboratory Animal Technologist (LATG) preferred., • Ability to obtain/maintain client site access and badging requirements. Work Environment: The essential duties of this position are performed in a large animal research facility where employees are subject to adverse variables of environmental conditions, both inside and outside. Work areas may often be hot, humid, and/or noisy due to operation of cage washing machines and autoclaves. Employees are potentially exposed to minor injuries such as cuts, bites, scrapes, pulled muscles, burns and unpleasant odors, and the possibility of exposure to hazardous materials including radioisotopes. Employees are exposed to animals and animal urine, feces, and dander that can act as allergens or as potential sources of zoonotic disease. Animal care personnel are required to wear a washable, cotton/polyester two-piece uniform of scrub pants and a long sleeve, snap-front shirt (a one-piece cotton coverall may be substituted), safety shoes, disposable shoe cover, head cover, surgical mask), and gloves when working in the animal rooms. Protective clothing is required to be worn by ALL personnel entering an animal room from the return corridors. This position is designated as Essential Personnel and requires reporting to work during inclement weather and emergency events. Physical Demands: The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job: • Ability to wear required PPE which may include respirators or masks, coveralls or Tyvek suits, waterproof gloves, boots, and jackets, safety glasses, and other area-specific equipment., • Ability frequently to lift, carry, or otherwise move materials, carts, or other equipment weighing up to 20 pounds, occasionally up to 50 pounds., • Physical strength, endurance, and dexterity, to lift, pull, push, carry, handle cages, racks, large pieces of equipment, feed and bedding bags and other materials and equipment normally found in a research facility., • Ability to continuously stand, kneel, bend, walk, climb, and otherwise navigate storage units, washrooms, lab rooms, and other research areas., • Ability to use verbal and written/electronic communication for daily tasks., • Visual acuity to perform inspections, take inventory, and complete paper and electronic documentation., • Ability to move arms and hands at or above the shoulders/head to move supplies and equipment., • Ability to work in and around water. Benefits: KIC offers a comprehensive benefits package to eligible full-time employees including: Medical, Dental, and Vision Insurance, 401k with Match, Life and ADD Coverage, Short and Long Term Disability, Paid Time Off and Holidays, Education Assistance/Tuition Reimbursement, Employee Assistance Program, Employee Discount Program, and more! Apply online at our website: . Disclaimer: This is not to be an exclusive list of all responsibilities, duties, and skills required of the person in this job. KIC is an Equal Opportunity Employer as to all protected groups, including protected veterans and individuals with disabilities. Pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, Kikiktagruk Inupiat Corporation may legally grant certain preference in employment opportunities to KIC Shareholders and their Descendants. Successful candidates must adhere to KIC's Drug and Alcohol policy/testing requirements and may be required to pass a background and/or Motor Vehicle Records check. The salary range for this position is based on several factors, including relevant experience, education, skills, and current market conditions.

Job Description SUMMARY Bering Straits Professional Services (BSPS), a company within the BSNC family, is currently seeking a qualified Lieutenant in Durham, NC. The Lieutenant enforces regulations designed to prevent breaches of security; exercises judgment and uses discretion in dealing with whether first response should be to intervene directly (asking for assistance when deemed necessary and time allows), to keep situation under surveillance, or to report situation so that it can be handled by appropriate authority. Duties require specialized training in methods and techniques of protecting security areas. This role is a supervisory position and will require administering of disciplinary actions, counseling, and holding subordinates accountable, as well as create policies to better fulfill the mission. ESSENTIAL DUTIES & RESPONSIBILITIES The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. · Conduct routine checks of various locations during assigned rounds, with flexibility to adjust schedules for unusual conditions and documenting any deviations. · Perform guard duties including testing, monitoring, and responding to fire alarms, electronic security systems, and participating in emergency evacuation plans. · Promptly notify the Security Operations Center, and if necessary, emergency services, in case of emergencies or incidents affecting Government interests. · Report equipment malfunctions and potential fire hazards promptly. · Follow established procedures for handling lost and found articles, attempting to return property to rightful owners. · Participate in quarterly emergency exercises to test responsiveness and knowledge of emergency procedures, with documentation and review. · Issue identification cards/badges and manage visitor center operations. · Assist with traffic operations and conduct rover foot patrols, responding to alarms and incidents, providing assistance as needed. · Scheduling of officers in day-to-day operations, training events, and extra coverage as needed · Review incident and daily reports for accuracies, inconsistencies, and readability · Conduct hiring of new officers, payroll, and creating policies to better fulfill the mission and duties required · Assist in the acquisition and maintenance of state Guard Cards for all employees at location · NOTE: This position is currently unarmed, but may become armed in the near future. Fitness requirements are outlined below that must be met to work in an armed capacity. QUALIFICATIONS - EXPERIENCE, EDUCATION AND CERTIFICATION To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required (Minimum Necessary) Qualifications (applies to both this section and KSAO’s) · Be at least 21 years old or older. · Have a High School Diploma or G.E.D. · Be a citizen of the United States. · Meets all basic qualifications · Have not had a previous private investigator or security guard license revoked or denied in any state. · Have not been declared incompetent by a court because of a mental defect or illness. · In the past or presently suffer from narcotics addiction or dependence or habitual drunkenness. · Have not been convicted of a misdemeanor under the “Lautenberg Amendment” (18 U.S.C. § 922(g)(9)) · Have not been convicted of a felony in any state or territory. · Has not filed for bankruptcy or another form of documented financial distress in the past 48 months · Have not been convicted of any of these crimes: o Illegally using, carrying or possessing a pistol or other dangerous weapon; o Making or possessing burglar's instruments; o Buying or receiving stolen property; o Entering a building unlawfully; o Aiding an inmate's escape from prison; o Distributing illicit drugs; or o Any misdemeanor involving moral turpitude or for which dishonesty of character is a necessary element. • Have never: o Engaged in the private investigation or security guard business without a license; o Transferred security guard or firearms license to an unlicensed person or subcontracted with an unlicensed person or firm to conduct investigations or security guard business; o Employed anyone to conduct investigations or security guard business who was in violation of any of the prohibitions or requirements of law; o Falsely represented that they are or any other person is a law enforcement official or a person licensed as an investigator or guard; o Made any false report with respect to any matter relating to employment; o Divulged any information obtained from or for a client without express permission; o Knowingly accepted employment to obtain information intended for illegal purposes; or o Authorized or encouraged another person to engage in any of the above activities. • All potential employees must hold a Position of Trust., • Pre-assignment evaluations of each security officer will assess the suitability of the officer to CDC’s security program. Prospective employees must submit to a CDC administered Background Check. Such evaluations will include a minimum of the following: o Previous employment verification (up to 10 years) o Education certificate(s) verification o Past residences (up to 10 years) o Record of previous military service (if applicable) o Record of all criminal convictions (No felony or moral turpitude convictions) o Citizenship: Must be U.S. Citizens o Drug testing/screening by a certified drug screening service. A random drug testing program must also be submitted to and approved by CDC. o Credit Report to indicate financial responsibility and low-risk for financial pressure o A valid state driver’s license and a motor vehicle driving history report that indicates a low risk record. • Prospective employees must be literate in English to the extent of speaking, reading and understanding printed regulations, detailed written orders, training instructions and materials, and be able to compose and write reports which convey complete and accurate information which is understandable and readable., • The members of the security force must have basic knowledge of computerized access control, and video monitoring systems., • Prospective employees must pass drug test prior to hire and be subject to a random program that tests 25% of the workforce on a quarterly basis., • Prospective Employees must have a valid North Carolina Guard Card License prior to commencement of work Knowledge, Skills, Abilities, and Other Characteristics · Ability to follow established procedures and policies. Post orders to include enforcement of client/company rules, policies, and/or regulations. · Excellent attention to detail, good verbal, and written communications, including legible report writing. · Ability to provide quality Customer Service. · Ability to analyze and produce course of action reporting and escalate issues to management in typical and crisis situations. · Ability to work independently OR as part of a small group to resolve urgent issues, process orientated with high attention to detail, and triage a problem quickly providing precise/clear information while working under minimum supervision. · Ability to perform essential functions of the position which may include long periods of sitting, walking, standing, climbing stairs, with OR without reasonable accommodations. · Ability to see, hear, and smell in order to respond to alarms and detect emergency situations. · Ability to use computers and Microsoft office (Excel, Word, etc.), monitor security cameras, and send and receive email using MS Outlook. · Must be reliable and have a strong work ethic. · Must have reliable transportation and a current Driver’s License. · Must be able to obtain OR possess any applicable security guard or weapons permit as necessary. · Must be able to pass a background check covering the last 10 years and pass a drug screening due to the nature of the position. Preferred · Baton, First Aid/CPR/AED, and handcuffing certification · NC Armed Guard License preferred. · 2+ years of verifiable security or related work OR · 2+ years of honorable military service · 2+ years of verifiable supervisor experience NECESSARY PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employees must always maintain a constant state of mental alertness. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. Passing of an annual Fitness Test (Physical Efficiency Battery) is required during the life of the contract. This includes a one-repetition bench press, stretch test, and a 1.5 mile run. Specific requirements are determined by the table below. o After initial PEB qualification, employees must requalify on an annual basis o Employees failing to meet minimum standards during annual requalification will be allowed thirty (30) calendar days to successfully meet minimum standards. Employees failing to meet the requirements after 30 calendar days will be placed on weapons restriction (if applicable) or released from duty. Physical Efficiency Battery: The PEB is a fitness test consisting of three differing components to measure the fitness level of the officer. The PEB is categorized by age and gender and with a graduated (percentile) scale that ranks officer’s performance from the highest (99th percentile) to the lowest (1st percentile). As an example, a male between 35 to 39 years old is in the 99th percentile if they have 25.00 inches of flexibility, can push 172.14% of their body weight and can run 1.5 miles in 9:15. The same person would be in the 1st percentile with scores of 10 inches of flexibility, 51.50% of body weight pushed and a 1.5 mile run in 22:00. Candidates must meet or exceed the 25th percentile as reflected in the following Table. 1. Sit and Reach – This tests the officer’s flexibility in the lower back, legs and shoulders. The officer shall sit on the floor in front of the measuring device. They shall bend at the waist pushing a block down the device. The stretch must be a static stretch and the officer’s calves must remain in contact with the floor. The test is measured to the quarter inch., 2. Bench Press – This test measures the officer’s upper body strength for one repetition. The test is conducted on a single fulcrum bench for safety purposes. The officer is to press the weight straight up until they have locked out their arms. The test is measured in 5 pound increments. Officers are weighed at the time of the test (in PT gear) and the appropriate percentage of the officer’s weight is used to determine the percentage to be bench pressed., 3. 1.5 Mile Run – This test measures the cardio-respiratory fitness of the officer. It is conducted on a flat surface track or pre-measured (flat) course. The test is measured in minutes and seconds. DOT COVERED/SAFETY-SENSITIVE ROLE REQUIREMENTS · This position is not subject to federal requirements regarding Department of Transportation “safety-sensitive” functions. WORK ENVIRONMENT Work Environment characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of this job. Job is performed in an office setting with exposure to computer screens and requires use of a computer, surveillance components, multi-line telephone system, and required safety and security systems. The work also requires roving foot patrols and vehicle patrols that subject employees to the environment and weather. SUPERVISORY RESPONSIBILITIES · Supervises and provides oversight for the CDC NC Staff · Must be competent and understand the processes of obtaining and maintaining NC Guard Cards · Any duties as outlined by the Project Manager/Deputy Project Manager to include, but not limited to, hiring, payroll, scheduling, fingerprinting, responding to emails, and disciplinary actions. ADDITIONAL QUALIFYING FACTORS As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. If applicable to the contract, you must also obtain the appropriate clearance levels required and be able to obtain access to military installations. Shareholder Preference. BSNC gives hiring, promotion, training, and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job. Bering Straits Native Corporation is an equal opportunity employer. All applicants will receive consideration for employment without regard to any status protected by state or federal law, or any other basis prohibited by law.

Job DescriptionDescription: JOB DESCRIPTION JOB TITLE: NIGHT AUDITOR DEPARTMENT: GUEST SERVICES REPORTS TO: GUEST SERVICES MANAGER/OPERATIONS MANAGER JOB TYPE: FULL AND PART-TIME POSITIONS AVAILABLE Summary: The Hotel Night Auditor for Summit Hospitality Group is responsible for posting and balancing room, restaurant, and bar guest folio charges. Maintaining files and resetting systems for the next day’s operation. Greets and assists with late guest arrivals and early departures by handling guest check-ins and check-outs while providing prompt and courteous service, including receiving telephone calls, guest requests, guest reservations, faxes and ensuring complete satisfaction during PM shift. Submits paperwork through established communication channels to Corporate Office-designated Accounting Manager. Qualifications: • Two (2) years previous experience as a Night Auditor for a name brand hotel chain; preference for Marriott, Hilton, Hyatt., • Strong leadership skills, • Excellent oral and written communication skills, • Demonstrates planning and organizational ability, • Able to prioritize and quickly change direction as needs arise, • Working knowledge of FOSSE, OPERA, HILTON ONQ depending on brand, Microsoft programs, and Micros Restaurant Management System, preferable, • Able to diagnose and repair simple computer problems, • Exceptional knowledge in accounting operations to include all aspects of A/R, A/P, etc., • Run audit reports/journals from Front Office Systems, • Prepare daily revenue reports by auditing system accounts and journals to breakdown revenue for food and beverage operations, • Makes corrections and adjustments and handles all computer problems that might occur throughout shift, • Input all revenue, expenses, and allowances to generate the daily reports such as Guest Ledger Summary and any Daily Food and Beverage Operations Summaries, • Balances all revenue and settlement accounts nightly, maintain files and reset system for the next day operations, • Ensures all reports and back-up vouchers are complete and filed promptly and properly, • Ensures that all necessary copies of documents/back-up and reports of daily work are sent to the Accounting Manager designated to process A/R, A/P, Payroll, • Reviews and corrects discrepancies in the Front Desk System, • Ensures complete guest satisfaction, • Checks-in/Checks-out Guests, • Completes Guest registration process, • Must be familiar with computer systems for Guest reservation information processing, • Must verify and imprint Guest credit cards for authorization, • Must be well versed in cash handling and accurately balance house bank, • Assigns guests rooms based upon preferences and availability, • Drives the Revenue Management process, • Handles Guest issues and concerns in a tactful manner and works to achieve a satisfactory resolution, • Answers questions regarding hotel facilities and services, • Answers the telephone and books reservations, • Answers Guest inquiries for local directions/events, • Recommends local area restaurants, points of interest, or needs for transportation, • Maintains cleanliness of front desk, lobby, and back office, • Follows up promptly with Guest check-ins, complaints, and other requests, • Interacts in a professional manner with other departments and employees to ensure a good working relationship and hospitable atmosphere for Guests, • Understands all Emergency procedures for incidents, accidents, fire, safety, or criminal activity, • Participates in Hotel Safety Committee, • Ensures the Quality Standards for the hotel brand and Summit Hospitality Group are maintained for Property, Product, and People, • Complete brand required training, • Must have reliable source of transportation, • Flexible work schedule including weekends; position is referred to as third or late shift, • Sitting, standing, reaching, bending for extended periods of time Fulltime Employees • Personal time after 90-days, • Insurance benefits after 90-days Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older. Requirements:

Job DescriptionDescription: An Engineer Tech for Summit Hospitality Group is responsible for the general maintenance of the guest rooms/suites, meeting spaces, public areas, front of the house, and work areas/rooms on property. The Engineer Tech will be directed and supervised by the Chief Engineer and General Manager and perform repairs and maintenance on mechanical, electrical, plumbing, HVAC, kitchen, and laundry equipment as well as exterior physical assets of the hotel. Interacts on a daily basis with management, guests, and staff. Requirements: PREREQUISITES/QUALIFICATIONS: · 2-3 years maintenance experience for hotels/restaurants/apartment/commercial · Computer literate · Skilled at recognizing potential safety hazards and security problems and act upon them immediately. · Excellent people engagement skills and problem solving · Demonstrated ability to multi-task · High school diploma or equivalent preferred · Command of the English language including speaking, writing, reading · Flexible availability for AM/PM and weekends and holidays · 18 years or older · Customer service oriented · Experience performing repairs on mechanical, electrical, kitchen, and laundry equipment DUTIES & RESPONSIBILITIES: · The expectations of this position require a 50 hour work week which includes weekends/evenings (Saturday and/or Sunday). Hours beyond 50 must be approved in advance by your supervisor. This only applies to Associates who are non-exempt · Ensures complete guest satisfaction in a friendly and helpful manner · Maintains HVAC, boilers, electrical, carpentry, dry walling, painting, plumbing, roofing and landscaping · Preventative maintenance for hotel product quality standards · Assists in checking electrical systems for AC/TVs, lighting, and makes minor repairs or replacements · Assists in checking making repairs on general plumbing systems, toilets, fixtures, sinks, kitchen and laundry equipment · Refurbishes and paints repairs furniture in guest rooms, public space, and office/staff areas · Pitches in and trouble shoots problems on a proactive basis and helps co-workers as a team player. · Supports established policies and procedures for Corporate and Brand standards · Supports hotel’s training needs and efforts · Keeps full property in a condition that meets or exceeds Quality Assurance audits · Participates in hotel safety procedures and Safety Committee · Duties are subject to change and additional responsibilities/tasks may be assigned as needed. WORK ENVIRONMENT: · Flexible work schedule, able to work all shifts · Able to lift 50 lbs. · Extended periods of time standing, walking, sitting, reaching or bending · Valid Driver’s license

Job DescriptionDescription: SUMMIT HOSPITALITY GROUP: ASSISTANT GENERAL MANAGER JOB DESCRIPTION SUMMARY: The Hotel Assistant General Manager (AGM) is responsible for the day-to-day operations of the hotel as delegated by or in the absence of the General Manager. This includes the brands: Marriott, Hyatt, Hilton, and historic hotels. This is a key management role and should be considered as a growth position that may lead to a General Manager position. The AGM can demonstrate a track record of strong operational and administrative experience and skills along with high-touch customer contact and employee/associate relations experience. The AGM will participate in achieving planned goals for operational integrity as measured by revenue, ADR, RevPar index, and GOP, while maintaining company standards for guest satisfaction, associate satisfaction, quality assurance, and asset value and protection. The AGM possesses a full understanding of front office, housekeeping, and accounting, including AR and night audit. The AGM will often be called upon to mentor, coach, and teach associates brand standards for high caliber hotel guest satisfaction. The Assistant General Manager will be able to address and handle all aspects of Human Resource management, including, but not limited to: training, development, counseling, hiring, and payroll processing in an atmosphere of teamwork and support. The AGM demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and employees/associates. SCOPE OF THE ROLE: · The expectations of this position require a 50 hour work week which includes weekends/evenings (Saturday and/or Sunday). Hours beyond 50 per week must be approved in advance by your supervisor. This only applies to associates who are non-exempt. · Responsible for the full day-to-day operations of the hotel as designated by the General Manager · A very visible role by which the AGM is a trusted advisor, coach, mentor, to the hotel’s Associates and an ambassador to all guests · Assures that all brand standards for guest satisfaction are met and/or exceeded. In particular, the AGM must be an exceptionally good listener and problem solver. · Responsible for assisting the General Manager to achieve budget revenue and GOP goals. The AGM brings clear focus to cost management and cost savings opportunities across all departments · Collaborates with the General Manager on short, medium, and long-term goal achievement · Works directly with Corporate Sales to maximize occupancy by targeted group and transient opportunities and collaborates with Corporate Revenue Management to maximize ADR & RevPar · Has a professional and productive working relationship with Corporate Central Services including IT, Accounting, Development, Administration, and senior executives · Understands franchise policies and procedures · Ability to provide and receive constructive criticism · Participates in all phases of Associate selection, training, and motivation · Understands property management systems, how to use and troubleshoot · Purchasing, especially in electronic format · Flexible schedule including on-call and weekends/holidays · Ensures complete guest satisfaction and investigates guest complaints · Manages Guest service relations, Training, and Guest Response process · Participates in the budgeting process and achieves financial goals · Collaborates with Revenue Management for rate setting and maximization · Makes individual and Sales team calls on existing and prospective clients; remains current on business trends and local/regional activities · Oversees general operations when the GM is not on site · Ensures smooth operation of Manager on Duty (MOD) Program · Has specific duties overseeing the Front Desk, Maintenance, and Housekeeping · Participates and audits the hotel Safety Committee and hotel security for guests, Associates, and property assets · Ensures franchise quality standards and service are maintained for Property, People, and Product · Supports all Corporate Directives and Compliance including Payroll, Personnel, and Insurance issues · Timely reporting of all business activities including daily/weekly/monthly/quarterly/annual reports · Oversees all inventories · Direct responsibility for hiring and training of Associates as assigned by General Manager · Has overall responsibility for all accounting and computer procedures at Front Desk · And all other duties and responsibilities as assigned by General Manager · Duties are subject to change and additional responsibilities/tasks may be assigned as needed Requirements: QUALIFICATIONS: · Previous hotel management experience; preferred Hyatt, Marriott, and Hilton · Track record of effective leadership and coaching skills · Strong work ethic; must lead by example · Excellent written and verbal communication skills · Possesses excellent guest service and Associate management skills · Ability to prepare, audit, and understand hotel financial reports, purchase orders, inventory tracking control · College degree or equivalent in Hospitality Management preferred · Highly organized and efficient; requires minimal oversight · F&B experience a plus · Strong interest in further career development Perks & Benefits That Put You First: · Quality healthcare options to keep you feeling your best · Paid holidays & plenty of PTO – because balance matters · Exciting bonus opportunities for high performers · IRA eligibility to help you build your future · Hotel Discounts WORK ENVIRONMENT: · Flexible work schedule · Ability to lift 25 lbs. · Walking, sitting, standing for extended periods of time · Valid Driver’s License Summit Hospitality Group is an Equal Opportunity Employer. Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older.

Job DescriptionDescription: SUMMIT HOSPITALITY GROUP: OPERATIONS MANAGER JOB DESCRIPTION SUMMARY: The Operations Manager for the Hotel Division of Summit Hospitality Group has leadership responsibility for all duties of the front desk operation which includes staff training, inter-department communications, and staff scheduling. The Operations Manager will possess strong communication and people skills and a sense of urgency for resolving guest problems and issues with a friendly manner and ensure that appropriate action(s) are taken to guarantee guest satisfaction. This is a very visible position for which adherence to corporate policies and procedures as well as Franchise Brand standards, is paramount. PREREQUISITES/QUALIFICATIONS: • A minimum of 2-5 years of experience with name-brand hotel/restaurant companies, • 2-5 years of progressive management experience preferred, • Service-oriented style with professional presentation and interpersonal skills, • Hotel/Hospitality degree is an asset, • Clear concise, written and verbal communication skills (English), • Proficient in Microsoft & Excel, • High energy, entrepreneurial spirit, motivational leader., • Flexible work schedule, • Able to lift 25 lbs., • Valid Driver’s License, • Personal time/Vacation time, • Insurance benefits, • Quarterly Bonuses Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older. Requirements: DUTIES & RESPONSIBILITIES: • The expectations of this position require a 50 hour work week, which includes weekends/evenings (Saturday and/or Sunday). Hours beyond 50 must be approved in advance by your supervisor. This only applies to Associates who are non-exempt, • Responsible for short and long term planning and management of the hotel’s Front Office operations, • Develop and recommend the budget, labor costs plans in collaboration with the AGM & GM of the hotel, • Strict adherence to the approved budget for the hotel operations, • Ensure proper staffing levels for customer service goals, • Maintain guest room inventory, • Coach and counsel employees to reflect Corporate and Brand Service Standards and Procedures, • Perform all tasks of a Front Office staff as needed to facilitate service, • Ops Manager tasks include: Coding invoices, daily deposits, accounts receivables, scheduling, processing/protecting petty cash, and room inspections, • Maintain excellent communications with Housekeeping Department, • Maintain information on prices, rates, special packages, programs, etc., • Investigate, analyze, resolve and report guest complaints in a timely fashion, • Create expectations, lead people, manage processes, and hold people accountable for the agreed upon tasks and responsibilities, • Cover open shifts due to call offs and/or low business levels, • Must be able to work all shift including weekends and evenings, • Capable of developing and training subordinates, • Inspect public areas and ensure proper cleanliness, • Duties are subject to change and additional responsibilities/tasks may be assigned as needed

Job DescriptionDescription: General Manager Durham, NC REPORTS TO: Chief Operations Officer OUR WHY As humble ambassadors of our namesake city, we prioritize quality, kindness, and inclusivity so all feel welcome. OUR CORE VALUES INSPIRE WONDER Innovation and Creativity | Surprise and Delight FOSTER HOSPITALITY Inclusive Culture | Home Away from Home PURSUE EXCELLENCE Exceptional Experiences | Attention to Detail | Focus on Quality DEMONSTRATE INTENTIONALITY Empathetic Engagement | Anticipatory Service | Sense of Ownership CULTIVATE COMMUNITY Team Collaboration | Community Engagement | Take Time to Celebrate POSITION SUMMARY: We are seeking an experienced, full-service General Manager to lead a 53-room independent hotel with a vibrant multi-outlet food & beverage operation. The ideal candidate is entrepreneurial, hands-on, and deeply committed to hospitality, with a natural drive to meet the needs of guests, associates, and business alike. The General Manager serves as the strategic and operational leader of the property. Working in close partnership with the Management Company and Hotel leadership teams, they ensure the overall health of the business by owning their actions, living out our core values, strengthening relationships, executing operational strategies, driving top-line revenues, maintaining the unique character and standards of the property, and fostering a culture of accountability by holding the team responsible for delivering results and upholding expectations. COMPENSATION: Starting salary at $100,000, commensurate with experience. In addition, we offer a comprehensive benefit offering including paid time off, holiday pay, company-sponsored health insurance, including medical, vision, dental, and wellness rewards program. RESPONSIBILITIES: Strategic Leadership • Oversee all aspects of hotel operations, ensuring alignment with the company and property goals, • Lead all departments with a focus on excellence, innovation, and continuous improvement Guest Experience • Promote a guest-focused environment that reflects our core values by making sure service standards are consistently applied in every department, • Continuously evaluate and improve guest satisfaction to uphold the hotel’s reputation Operations Management • Direct daily operations across all hotel functions, including front office, housekeeping, food & beverage, facilities, commercial strategy (sales, marketing & revenue management), and other amenities, • Ensure process compliance and optimal use of resources to achieve service excellence and operational efficiency, • Ensure full compliance with health, safety, labor, and licensing regulations, maintaining a safe and welcoming environment for guests and associates. Financial Performance • Lead the development and execution of annual budgets and financial plans, • Monitor and analyze financial performance, KPIs, and market trends to identify opportunities for growth and cost management, • Implement strategies to maximize revenue and profitability Team Leadership & Culture • Recruit, develop, and retain top talent across all departments, • Foster a collaborative and inclusive workplace that promotes professional growth and accountability, • Provide mentorship, set clear expectations, and be an ambassador of the hotel’s core values in living them out daily Sales & Marketing Collaboration • Partner with sales and marketing teams to create and execute strategies that drive occupancy, revenues, and elevate brand positioning, • Leverage data and insights to target key segments and attract high-value clientele Requirements: • Proven experience as a Hotel General Manager/Director of Operations at a full-service upscale or lifestyle hotel, • 5+ years of progressive leadership in hotel management, including executive-level roles, • Exceptional leadership, listening, communication, and interpersonal skills, • Excellent guest relations and customer service skills, • Strong background in food & beverage management, • Strong financial planning and analysis acumen Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • Lift and move up to 50 pounds, • Repetitive use of hands, wrists, and fingers, including typing This job posting in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Remote Growth / Full-time / Remote Instrumentl is growing! We are looking for an intellectually curious Events & Community Manager , who will collaborate with our Growth team to scale and optimize multiple initiatives across our go-to-market teams. Do you love putting together events and connecting people to quality education? Do you love testing and scaling hypotheses? Ready to make a social impact while working in tech? If so, this position is for you. About us: Instrumentl (YC S16) is the best platform for nonprofits and grant writing consultants looking to grow revenue. We are building the future of fundraising automation, helping over 3,500 nonprofits to discover, track, and manage grants efficiently through our SaaS platform. Our mission is to be a force multiplier on the nonprofit sectors ability to drive impact. Were profitable and doubling year-over-year, with strong product-market fit (NPS is 60+). About the role: As an Events & Community Manager at Instrumentl, youll be responsible for planning, organizing, and executing educational events and managing community engagement initiatives. Your primary goal will be to generate demand by creating meaningful experiences and building a strong, enthusiastic community. You'll work closely with our other Events & Community Manager, Rachel. Instrumentl is a startup, so youll have the unique opportunity to contribute across many areas of the company and help define the future of your role as the 6th member of the Growth team. Youll have significant ownership over the event calendar and the creative freedom to pitch new event formats and community-building approaches. Were interested in candidates who think strategically, thrive on community engagement, and take every opportunity to improve existing processes. You'll be working closely with: • Rachel, Events & Community Manager, • Ryan, Content Marketer, • Taylor, Email Marketer, • Michael, Product Marketer, • Emily, Growth Designer, • Will, Head of Growth & Marketing Get to know us at ! The Instrumentl team is fully distributed (read: no office!). For this position, we are looking for someone based in the continental US, but open to candidates who have substantial overlap with standard working hours in the Central Time Zone. * Lead and scale a growing educational grant workshop series with thousands of nonprofit attendees * Conceptualize, plan, and coordinate events such as virtual summits, conferences, seminars, workshops, and networking sessions * Develop and implement marketing strategies to promote events (event collateral and offer development, social media campaigns, media partner coordination, and other promotional channels) * Establish and maintain relationships with key stakeholders, including event sponsors, industry influencers, community leaders, and nonprofit organizations * Grow our community by organizing activities, programs, and initiatives that encourage interaction, collaboration, and networking among members (e.g. online forums, user groups, meetups, and special interest groups) * Pitch and onboard new affiliates to our partner program * Test hypotheses and collaborate with our Demand Gen Lead to validate new opportunities * 2+ years of full-time work experience : you have been part of a Growth, Sales, Customer Success, or Marketing team, preferably at a SaaS company. * Comfort and experience running online education events: youve run online workshops with several hundred attendees at scale and feel comfortable doing so. * Strong business acumen : you can answer unstructured business questions and interpret qualitative and quantitative data to drive projects to conclusion. * Excellent analytical skills: you spot trends quickly, and are highly comfortable conducting analysis with tools like Google Analytics, Google Data Studio, Heap, and Excel. * Clear communication : you pride yourself on your ability to communicate complex topics easily in person (or on video) and in writing. * Effective execution : you work efficiently, meet deadlines, stay organized, and have a reputation for being incredibly dependable. It pains you to miss a goal or milestone. * Resourcefulness : you are able to conduct research and figure out solutions to new problems, given general direction and guidance. * Tech savviness: you love using tools like G Suite, Zoom, Slack, , and Canva. Youre a fan of shortcuts and can name your favorites off the top of your head. * Growth mindset: youre a self-motivated learner, and you welcome the chance to exchange constructive feedback with colleagues. * Friendly demeanor : you are warm and approachable, easy to work with, and genuinely enjoy connecting with others. * Bonus: you have worked at early-stage startups and feel comfortable (or even thrive!) with ambiguity. * Bonus : you have experience in the nonprofit sector, especially with grants. * $50,000 - $70,000/year DOE + equity * Health, dental, and vision insurance * Generous PTO policy, including parental leave * 401(k) * Company laptop + stipend to set up your home workstation * Work with awesome nonprofits around the US. We partner with incredible organizations doing meaningful work, and you get to help power their success. What to expect: Instrumentl is evolving rapidly. Youll always have new challenges and opportunities to grow in your role here - you wont be bored! Youll be the 50th member of our small but mighty team, playing a huge part in shaping our culture for the years and teammates to come. At Instrumentl: Were customer-focused. We routinely seek feedback from our customers to improve the Instrumentl experience for everyone. We love to experiment . Our team is constantly generating new ideas and iterating to see what works - ideation and experimentation are key values. Were approachable and collaborative. Everyone has a voice, and were all building Instrumentl together. We kick it every day with some of the nicest people in the world. No joke, our customers are often on the front lines educating kids, saving endangered species, and restoring watersheds. In helping them take advantage of Instrumentls technology, youre helping them move the world forward. Ready to apply? Submit a cover letter or a 5-minute Loom video addressing: 1. Your past experience related to the responsibilities of this job, 2. Three traits (and examples) that make you an ideal candidate for this position Include the word timberwolves in your application to show you read this from start to finish! Along with your cover letter/Loom video, please attach your CV or resume. At Instrumentl, we pride ourselves on building a diverse team from the ground up. Every role is an opportunity to teach, learn, and create some of your best work - if youre excited to grow along with us, we encourage you to apply!

The Front Office Supervisor is responsible for assisting the Front Office Manager with the overall operations of the Front Office department to include the guest service agents, telephone, bell services and supervisory staff. Assist in coordinating guest service efforts to include group arrivals and

Job DescriptionCompany Description If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity. Come join our Flock! Job Description Reports To: Night Manager/Front Office Manager General Purpose: Audit, balance, and report on the various areas of the hotel (e.g., food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed, and to prevent fraud. Job Responsibilities * Audit, balance, and report on all food and beverage outlets (e.g., restaurants, lounges, banquets, room service) cash and credit operations, including, but not limited to, checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc., and reset all registers to ensure accurate, timely information. * Audit, balance, post, and report on the front desk, including, but not limited to, room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed. * Audit, balance, prepare, verify, and report on room information to provide room management with a picture of how they are performing. * Prepare and input statistics and income journal sheets to prepare daily reports. * Balance and close all bank ticket codes. * Run the night audit final after ensuring all revenues are in balance nightly. * Perform the duties of a Front Desk Agent/Bellman, including check-ins and check-outs. * Compile guest email addresses for comment cards and our market research company. * Track guest issues in a master Guest Response Log, complete a snapshot of hotel and restaurant activity called the "Flash Report," and send it to all employees. * Basic supervision of 3rd shift staff, including contracted security. * Attend quarterly Night Staff meetings with the Night Manager/room manager/Managing Director. * Other duties as assigned by your supervisor or manager. Qualifications * Accounting background preferred but not required. * Ability to operate a personal computer, cash register, and calculator. * Ability to compile facts and figures. * Telephone and guest relations etiquette and skills. * Moderate hearing is required to communicate with guests. * Excellent vision is required for viewing computer screens. * Excellent speech communication skills are required to communicate with guests over the telephone. * Excellent comprehension and literacy are required for reading daily reports, numbers, etc. * Ability to lift files/papers to 5 lbs. 50% of time. May lift luggage to 50 lbs. * Mobility - the ability to move between the front desk, PBX accounting, and various other areas in the hotel 15-20% of the time. * No continuous standing, climbing, or driving is required. * Personal computer, telephone, cash register, calculator - approximately 90-95% of the time. * Must pass a background check. * High school education or equivalent experience. Additional Information 21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here:

Job DescriptionCompany Description If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity. Come join our Flock! Job Description Reports To: Front Desk Supervisor/Front Office Manager Supervises: None General Purpose: With the goal of providing a superior experience, the Front Desk Agent is the face and voice of 21c, involved in any and all aspects of the guest experience. The Front Desk Agent is responsible for knowing all property services and amenities, welcoming guests, checking guests in and out, in addition to coordinating guest experience prior to arrival. Specific Responsibilities: * Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. * Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested. * Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. * Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. * Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue. * Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. * Accepts incoming calls, assists outgoing calls, scheduling, setting wake-up calls and paging guests to provide guests with timely and efficient service. * Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. * Maintains a friendly, cheerful and courteous demeanor at all times. * Processes all guest mail, messages and faxes: receives, sorts, notifies and distributes to guests in order to ensure the information is received by the guests in the most timely and accurate method possible. * Stays up to date on gift shop merchandise, provides guests with information and processes gift shop sales. * Relays art exhibition information to guests. * Contributes and maintains established information and communications sources such as department and front desk log books in order to enhance department communications and operations. * Provides assistance to other employees and departments to contribute to the best overall performance of the department and the hotel. * Performs other duties as assigned, requested or deemed necessary by management. * Knows standard cash handling procedures and knowledge of computerized cash register systems. * Must be fluent in English. * Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing. * Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. * Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks. * Standard office equipment including but not limited to: telephone, copier, cash register, PC, fax machine, and PBX machine. * Must pass a background check. Education/Formal Training * High School diploma or equivalent Experience * Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. 21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: Qualifications * Knows standard cash handling procedures and knowledge of computerized cash register systems. * Must be fluent in English. * Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing. * Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. * Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks. * Standard office equipment including but not limited to: telephone, copier, cash register, PC, fax machine, and PBX machine. * Must pass a background check. Education/Formal Training * High School diploma or equivalent Experience * Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. Additional Information All your information will be kept confidential according to EEO guidelines. 21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here:

Job DescriptionCompany Description If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity. Come join our Flock! Job Description Reports To: Front Office Manager/Rooms Manager Supervises: Front Desk Agents, Valets General Purpose: The Front Desk Supervisor handles internal and external guest issues, in the absence of the manager. Operating primarily from the front desk, this position ensures all front desk and valet functions are completed accurately and efficiently and sees that any major guest complaints or employee complaints are properly communicated and documented to the management staff. The Front Desk Supervisor also acts as a liaison between Front Desk, Housekeeping, and Engineering, and ensures that all requests to these departments are fulfilled within a timely manner. Specific Responsibilities * Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Manages front office and valet staff during appropriate shifts. * Oversees all day to day operations of Front Desk and Valet staffs, insuring that all established front office and hotel policies are followed. * Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested. * Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the suite for the next sell. * Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. * Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue. * Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone. * Operates the PBX equipment by answering incoming calls within two (2) rings, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. * Maximizing revenue in each phone, desk, or valet transaction. * Controls cash transactions at the front desk or valet area and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. * Maintains a friendly, cheerful and courteous demeanor at all times. * Performs other duties as assigned, requested or deemed necessary by management. * Processes all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by the guests in the most timely and accurate method possible. * Reviews all guest issues, contacts appropriate department for resolution, determines recovery, follows up with guest, and maintains log of the incident. Reports issues to manager, escalating immediately when appropriate. * Contributes and maintains established information and communication sources such as department and front desk log books in order to enhance department communications and operations. * Ensures that the AM shift and PM shift sheet is completed each day. * Other duties as assigned by your supervisor or manager. Qualifications * Know standard cash handling procedures and knowledge of computerized cash register systems. * Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. * Must be fluent in English. * Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing. * Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. * Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks. * Standard office equipment including but not limited to: telephone, copier, POS, PC, fax machine, and PBX system. Additional Information All your information will be kept confidential according to EEO guidelines. 21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here:

Job DescriptionDescription: Our Why As humble ambassadors of our namesake city, we prioritize quality, kindness, and inclusivity so all feel welcome Our Core Values INSPIRE WONDER Innovation and Creativity | Surprise and Delight SHOW HOSPITALITY Inclusive Culture | Home Away from Home | Create Positive Connections PURSUE EXCELLENCE Exceptional Experiences | Attention to Detail | Focus on Quality DEMONSTRATE INTENTIONALITY Empathetic Engagement | Anticipatory Service | Sense of Ownership CULTIVATE COMMUNITY Team Collaboration | Community Engagement | Take Time to Celebrate POSITION SUMMARY: The guest services agent is the brand ambassador and experience representative to the guest throughout all stages of the guest's stay. The agent confirms a guest's reservation status and tenure of their stay. They assist with completion of registration cards and room assignments, accommodating special requests whenever possible. Agents verify the guest's identity and method of payment and follows established credit-checking procedures. Guest Service Agents must be sales minded. They present upgrade opportunities to guests and offers assistance in making choices. Agents are experts on amenities and services offered in hotel outlets and assists with reservations for in property dining when applicable. Agents perform cashiering tasks including bill/ invoice settlement, paid outs, and cash reconciliation. The Guest Service Agent is well informed on the happenings of our city and can efficiently provide recommendations for local activities during the guests stay. They are responsible for all duties within reason to elevate the guest experience and ensure repeat visits by creating genuine and customary interactions with each guest. DUTIES AND RESPONSIBILITIES: • Register guests and assigns rooms. Accommodates special requests whenever possible., • Thoroughly understands and adheres to proper credit, check- cashing, and cash handling policies and procedures., • Understands room status and room status tracking., • Knows room locations, types of rooms available, and room rates., • Uses suggestive selling techniques to sell rooms and to promote other services of the hotel., • Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms., • Takes room reservations. Knows cancellation procedures., • Expert in hotel PMS software, • Process guest check-outs., • Uses proper telephone etiquette., • Ensures interdepartmental pass-on is accurate and updated each shift and is aware of daily activities and meetings taking place in the hotel., • Attends department meetings., • Reports any unusual occurrences or requests to the Front Office Supervisor or Front Office Manager, • Knows all safety and emergency procedures, Is aware of accident prevention policies., • Maintains the cleanliness and neatness of the front desk area., • Flexible with scheduling to accommodate business needs. Requirements: QUALIFICATIONS: • A commitment to cultivating extraordinary guest experiences., • Basic knowledge of office equipment required to perform the job., • Ability to establish and maintain effective working relationships with co-workers and leaders., • Strong problem-solving skills, • Capable of seeing a task through to completion, • Strong organizational skills, • Good knowledge of the English language is mandatory as well as the ability to speak, read and write clearly. Must be able to read and listen to instructions, memos, short correspondences, and messages. Bi-lingual a plus. EDUCATION: High School diploma, general education degree or international equivalent required. EXPERIENCE: Minimum of (1) one year of Customer Service experience, preferably in a resort/hotel Front Office environment LANGUAGE SKILLS: Good knowledge of the English language is mandatory as well as the ability to speak, read and write clearly. Must be able to read and listen to instructions, memos, short correspondences, and messages. Bi-lingual a plus. PHYSICAL ABILITY: • Ability to be on your feet and alert for extended periods of time., • Ability to lift up to 35 lbs. as needed., • Continuous use of hands and arms, • Continuous bending, reaching, and twisting., • Employee Discounts on food and non-alcoholic beverages., • Full-time employees receive health, dental, vision, and life insurance coverage options., • Full-time employees receive Paid Time Off (PTO).

Job DescriptionDescription:Our Why As humble ambassadors of our namesake city, we prioritize quality, kindness, and inclusivity so all feel welcome Our Core Values INSPIRE WONDER Innovation and Creativity | Surprise and Delight FOSTER HOSPITALITY Inclusive Culture | Home Away from Home | Create Positive Connections PURSUE EXCELLENCE Exceptional Experiences | Attention to Detail | Focus on Quality DEMONSTRATE INTENTIONALITY Empathetic Engagement | Anticipatory Service | Sense of Ownership CULTIVATE COMMUNITY Team Collaboration | Community Engagement | Take Time to Celebrate POSITION SUMMARY: The Bellperson is the first point of contact for all guests entering our property being at the forefront of our guest experience. The Bellperson assists guests with arrival and departure, helping guests find their room, and providing directions for parking post check-in. The Bellperson is a beacon of hospitality for our brand and a resource for all Durham has to offer! DUTIES AND RESPONSIBILITIES: • Greet all guests upon arrival in a warm and professional manner, make them feel welcome and anticipate their needs before they arise., • Recognize all returning and VIP guests and welcome them back. Escort all guests checking in to their accommodations following hotel procedure. Inform them about all hotel and guest room features, hotel facilities and emergency procedures. Assist guests with their luggage and acknowledge them by name., • Set newspapers on Restaurant credenza daily., • Make deliveries to guest rooms as instructed., • Store and retrieve luggage and other objects for guests., • Be aware of daily hotel activities, group, and VIP arrivals. Communicate special guest requests to the Guest Service Agent and or Front Office Manager/Manager on Duty., • Ensure the lobby, bell closet and work areas as well as departmental equipment are always clean and presentable. Communicate needs to the Guest Service Agent and or Front Office Manager/Manager on Duty., • Offer assistance to all guests and provide them with information requested and directions, escorting the guest whenever possible. Requirements: Qualifications: • Must be eligible to work in the United States., • Ability to work a flexible schedule to include AM/PM shifts, weekends, and holidays EDUCATION: High School diploma, general education degree or international equivalent preferred. EXPERIENCE: Previous guest service, front door or bell service experience in a luxury property preferred. Previous customer service experience preferred. LANGUAGE SKILLS: Good knowledge of the English language is mandatory as well as the ability to speak, read and write clearly. Must be able to read and listen to instructions, memos, short correspondences, and messages. PHYSICAL ABILITY: • Ability to spend long hours moving around, walking, sitting, standing, and crouching while performing other duties including but not limited entering and exiting vehicles., • Ability to lift up to 50 lbs. as needed, • Employee Discounts on food and non-alcoholic beverages., • Full-time employees receive health, dental, vision, and life insurance coverage options., • Full-time employees receive Paid Time Off (PTO).

Job Description Front of the House Manager --- For Immediate Hire (open until filled) --- • Do you work well within a team environment?, • Are you able to multi-task and have a passion for food? Our ideal candidate would be a perfect balance between the front of the house and the back of the house. Must be able to manage line execution as well as the customer experience. Experience in both is necessary. Grub Durham has established itself as Raleigh-Durham’s premier spot to enjoy eclectic comfort cuisine within a welcoming, energetic environment, attracting a wide range of guests, including students grabbing breakfast, colleagues holding lunch meetings and families enjoying dinner on the spacious outdoor patio. Grub Durham also does a large amount of catering. We offer a wide selection of handmade, creative food, perfect to satisfy meat-eaters and vegetarians alike. The freshest ingredients of each season inspire us to create delicious daily specials. Nosh is proud to be a part of the Durham community and is dedicated to offering high-quality, affordable food complimented by quick, friendly service. Responsibilities may change, within the scope of the role, based on changing organizational growth and objectives. Summary of Responsibility • Maintain strong communication with other departments including Catering and other store Managers., • Responsible for directing the daily operations of the restaurant., • Responsible for driving store sales and guest satisfaction., • Responsible for recruiting, hiring, training, retraining, and developing team members., • Provide effective leadership, coaching, and management to improve the pace, focus, and efficacy of store staff., • Budgets, store profitability, and cost controls., • Maintain safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems., • Provide on-time Scheduling, food ordering, and inventory, • Food and Labor cost control management, • 2 years of fast-casual restaurant management and catering experience, • Must be skilled in handling stressful working conditions, be an excellent multitasker, and be able to deal with frequent interruptions calmly and decisively., • P&L and budgeting experience, • Proven track record driving sales and controlling expenses, • Team member recruiting, hiring, training, and coaching, • Bachelor's degree in business and administration or hospitality management (preferred), • Proficient with laptop computers, Google Suite programs, Microsoft Office., • Upholds Company safety standards and core company values., • Proven strategic and effective communication skills, verbally and in writing., • Able and willing to work a regular workweek of 50 hours as well as nights, weekends, and holidays., • Drivers license and reliable transportation., • Must have strong moral principles whilst having the ability to hold others accountable and follow through with necessary disciplinary actions, • Knowledge of federal and state labor laws as well as local health and sanitation laws and regulations Powered by JazzHR xfsnJZsLgC

Job DescriptionDescription: POSITION SUMMARY: The Front Office Supervisor is responsible for assisting the Front Office Manager with the overall operations of the Front Office department to include the guest service agents, telephone, bell services and supervisory staff. DUTIES AND RESPONSIBILITIES: • Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all company standards are being applied., • Courteously answers inquiries and accepts reservations by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room rates, increase occupancy and revenue., • Assist in coordinating guest service efforts to include group arrivals and departures, and guest transportation, while maximizing the guest experience through top quality customer service., • Track guest satisfaction surveys and maximize usage of the guest response tracking system., • Assist with training of all new employees, and ongoing training of existing employees, including cross training for all positions. Continually monitor, evaluate, and revise training content to reflect changes in the process; address the needs identified by associates., • Communicate both verbally and in writing to provide clear direction to staff., • Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations., • Maintain all front desk related equipment and a par stock of supplies., • Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality., • Develop strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues., • Perform any other job-related duties as assigned. BENEFITS: • Employee Referral Program, • Training and development program guided by our professional team members, • Paid Time Off (PTO), • Insurance Benefits (including medical, dental, vision, and life), • Employee Discount on food and non-alcoholic beverages Requirements: QUALIFICATIONS: • 1+ years of hotel management or leadership experience, • 1+ years of hotel operations experience, • Strong interpersonal skills and works well with others., • Ability to creatively resolve challenges using business acumen skills and discretion., • Demonstrates self-confidence, energy, and enthusiasm., • Desire to serve people., • Must have flexible work schedule that may include evening, weekends, nights, and holidays. EDUCATION: High School Diploma / GED required. Higher education degree in hospitality management or related field or equivalent work experience a plus. PHYSICAL ABLITIES: • Requires moderate physical activity, handling of average-weight objects up to 25 lbs. and standing and/or walking for more than 4 hours per day.

Responsible for supervision and training of all Front Office employees including but not limited to Assistant Front Office Managers, Management Trainees, Concierge, Bell and Door staff, Night Manager, Night Auditor and Lobby Ambassador. The Front Office Manager provides leadership and support to all

Assistant Front Office Manager. Concord Hospitality is seeking an Assistant Front Office Manager to support the leadership of our guest services team. Previous hotel front office or guest services supervisory/management experience.

Concord Hospitality is seeking a Front Office Manager to lead our guest services team. Mentor and develop management talent within the front office team. Proven leadership experience in hotel front office or guest services management.