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JOB TITLE: Patient Care Coordinator STATUS: ☐ Exempt ☒ Non-Exempt DIRECT REPORTS: ☐ YES ☒ NO REPORTS TO: Operations Program Manager CLINICAL: ☒ YES ☐ NO DEPARTMENT: Operations JOB SITE: All MMD Centers ** PRIMARY PURPOSE** Represent the company as the center’s first point of contact, greeting patients and key stakeholders upon entry into the center and via phone and digital communications. Accurately complete patient registration, insurance verification and patient collections. Drive a positive patient experience through execution of clinical and administrative duties. ** ESSENTIAL JOB DUTIES** Primarily accountable for specific functions and results. Ranked by descending order of importance. Not exhaustive and subject to change as necessary RANK ESSENTIAL FUNCTION DESCRIPTION Clinical Responsibilities Approximately 80% 1. Greet patients upon entering the center. 2. Register patients for visits carefully and efficiently. 3. Verify patient insurance and collect patient payments accurately. 4. Answer and route phone calls, taking and delivering messages as needed. 5. Respond to and resolve patient questions and issues, as needed. 6. Document patient information in the EMR accurately and completely. 7. Direct patient throughput and flow in the waiting area, engaging in patient service recovery, as needed. Administrative Responsibilities Approximately 15% 1. Organize office supplies at the front desk according to company best practice, restocking as needed. 2. Ensure the cleanliness and appearance of the waiting area for patients. 3. Complete daily procedure checklists. 4. Maintain 100% compliance with company trainings and policies. 5. Welcome new team members and provide support, as needed. 6. Engage in local marketing and marketing events, as needed. 7. Respond to and execute on email communications timely. Additional Responsibilities/Cross-Training Approximately 5% 1. Assist with intake duties when back-office staff are not available, including but not limited to: a. Collecting vitals, physical stats, and medical history. b. Performing point-of-care testing. c. Retrieving lab and ancillary test results for review by provider. d. Documenting any clinical services performed in the EMR. e. Ensuring patients are roomed, examined, and discharged timely. 2. Additional responsibilities as assigned. LICENSES & CERTIFICATES N/A – No licenses or certifications required. ** ** ** EDUCATION, COMPETENCIES & EXPERIENCE** 1. High school diploma or equivalent (minimum required). 2. Minimum of one (1) years’ experience working in a customer service setting, preferably in healthcare. 3. Strong customer service skills with a friendly and positive/enthusiastic presentation. 4. Strong attention to detail while maintaining a high level of organization. 5. Ability to work effectively with multiple managers and key stakeholders in a fast-paced environment. 6. Excellent interpersonal, communication, and diplomacy skills – team player who takes initiative and maintains a professional demeanor across all interactions. 7. Fluency in Spanish, Bengali, Arabic, Creole, French, or Hindi, a plus. ** PHYSICAL DEMANDS** Computer work which may require repetitive motions and remaining in a stationary position for extended periods of time Positioning, transporting, and/or installation of equipment or materials with weight load of up to 25lbs Traverse across different areas of the office/clinic and/or to different office/clinic locations Observation of details at close range (within a few feet of the observer) ** EQUAL EMPLOYMENT OPPORTUNITY STATEMENT** ModernMD is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. ModernMD makes hiring decisions based solely on qualifications, merit, and business needs at the time. EMPLOYEE ACKNOWLEDGEMENT I have reviewed this job description and understand all my job duties and responsibilities. I am able to perform the essential functions as outlined. I understand that my job may change on a temporary or regular basis according to the needs of my location or department without it being specifically included in the job description. If I have any questions about job duties not specified in this description that I am asked to perform, I should discuss them with my immediate supervisor or a member of the Human Resources staff. I further understand that future performance evaluations and merit increases to my pay are based on my ability to perform the duties and responsibilities outline in this job description to the satisfaction of my immediate supervisor.

Bayside, Queens NY Insurance Client seeks a professional and customer-oriented Bilingual Receptionist (Korean/English) with at least 2 years of experience in handling phone calls and providing administrative support. All applicants MUST be fully fluent in KOREAN and English, possess excellent communication skills, and be able to manage front-desk operations in a fast-paced environment. This role requires a friendly, efficient, and organized individual who can handle diverse tasks and assist with various office functions. Key Responsibilities: Phone Handling: Answer, direct, and screen incoming phone calls in both Korean and English, providing excellent customer service and ensuring proper message taking and follow-up. Customer Service: Greet and assist clients, visitors, and staff in a professional and welcoming manner, addressing inquiries and offering assistance as needed. Appointment Scheduling: Manage calendars and schedules for staff, clients, and visitors, ensuring appointments are booked and confirmed efficiently. Administrative Support: Provide administrative assistance, including managing correspondence, maintaining records, and performing data entry tasks. Multitasking: Handle multiple tasks simultaneously, including answering calls, assisting walk-ins, managing emails, and coordinating office functions. Translation/Interpretation: Offer translation or interpretation services as needed between Korean-speaking and English-speaking clients, staff. Office Coordination: Maintain the reception area, ensuring it is clean, organized, and presentable at all times. Documentation Management: Assist with filing, organizing office files and documents, and ensuring all information is properly stored and accessible. Scanning and maintaining electronic files. Problem Resolution: Address client or visitor concerns and escalate issues to the appropriate department or personnel when necessary. Team Collaboration: Work closely with other team members to ensure smooth office operations and support day-to-day administrative needs. Requirements: Experience: Minimum of 2 years of experience as a receptionist, administrative assistant, or in a customer service role, with a focus on answering phone calls and managing office tasks. Language Skills: Fluent in both Korean and English (written and spoken), with the ability to translate and interpret effectively. Phone Handling: Demonstrated experience with multi-line phone systems, excellent phone etiquette, and a strong ability to manage high volumes of calls. Communication Skills: Strong interpersonal and communication skills, with the ability to work effectively with diverse individuals. Organizational Skills: Ability to prioritize tasks, stay organized, and handle multiple responsibilities in a fast-paced environment. Technical Skills: Proficiency in MS Office (Word, Excel, Outlook) and general office equipment (copiers, fax machines, etc.). Professionalism: Must maintain a positive, professional demeanor and appearance while representing the company. Education: High school diploma or equivalent required; additional certifications in office management, customer service, or bilingual communication are a plus. Preferred Qualifications: Previous experience in a bilingual or multicultural environment is highly desirable. INSURANCE Industry experience will be compensated at a higher rate. Knowledge of office procedures, calendar management, and basic administrative functions. Benefits: Competitive salary based on experience. Health and wellness benefits (if applicable). Paid time off, holidays, and sick leave. Opportunities for career advancement and professional development.

Looking for part time front desk receptionist for busy office. Looking for someone who can multitask, computer savvy, greeting and setting up patients appointments and charts, assisting the manager with help. Experience and Spanish speaking is a plus

About Us: Laveli NY and Laveli NJ is a high-end salon in New York City and New Jersey, known for delivering exceptional beauty services in a sophisticated environment. We pride ourselves on our commitment to excellence, both in service and in our work environment. Position Overview: We are seeking an experienced and polished Receptionist to join our elite team. The ideal candidate will possess a blend of professionalism, superior customer service skills, and salon industry experience. You will be the first point of contact for our clients, ensuring a seamless and welcoming experience from arrival to departure. Your role will involve managing appointments, providing excellent customer service, and supporting the smooth operation of the salon. Key Responsibilities: Calendar Management: Efficiently schedule, reschedule, and confirm appointments for clients and stylists, ensuring optimal use of salon resources and minimal wait times. Customer Service Excellence: Greet clients warmly, address their inquiries, and provide a high level of service throughout their visit. Handle any issues or special requests with professionalism and a positive attitude. Administrative Support: Manage phone calls, emails, and other correspondence with efficiency and discretion. Handle check-ins and check-outs, process payments, and maintain accurate records. Operational Efficiency: Ensure the reception area is clean, organized, and well-stocked with necessary supplies. Assist with inventory management and order supplies as needed. Qualifications: Experience: Minimum of 1-2 years of experience as a receptionist, preferably in a high-end salon or luxury service environment. Salon Knowledge: Familiarity with salon services, products, and industry trends is essential. Skills: Exceptional communication and interpersonal skills. Proficiency in calendar management software and point-of-sale systems. Strong organizational abilities and attention to detail. Appearance: Professional, polished, and well-groomed appearance in line with the salon's high standards. Flexibility: Ability to work evenings and weekends as required. What We Offer: Pay: $15.00 - $17.00 per hour - A dynamic and supportive work environment. - Discounts on salon services and products. Laveli Salon NY is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Job Types: Full-time, Part-time Pay: $15.00 - $17.00 per hour Schedule: 10 hour shift Monday to Friday Weekends as needed Experience: Customer service: 1 year (Preferred) Ability to Commute: New York, NY 10023 (Required) Work Location: In person

Endometriosis Surgical Practice Are you an exceptional front desk concierge with a passion for providing top-tier customer service? At Endometriosis Surgery Specialists, offer patients the highest level of expertise and care. We are seeking a Full time Front Desk Concierge who can bring a sophisticated touch to every patient interaction while maintaining a smooth and efficient office environment. Key Responsibilities: Patient Check-In & Reception: Greet patients warmly, assist with completing intake forms, and ensure all insurance and personal information is accurate and up-to-date. Schedule Coordination: Organize and manage appointments for the doctors and physician assistants, coordinating with patients to optimize their visit times and minimize wait times. Organize Patient Charts & Medical Records: Maintain accurate and up-to-date patient files, ensuring all MRI results and diagnostic test reports are organized and easily accessible to the clinical team. Medical Test Management: Coordinate and track the status of diagnostic tests, ensuring all relevant information is readily available for the healthcare providers. Administrative Duties: Answer phone inquiries, assist with patient-related questions, and support the office with day-to-day operations. Ideal Candidate: Previous experience in a concierge or surgical practice customer service role. Exceptional organizational skills and a keen eye for detail. Professional, polished, and compassionate demeanor. Experience in a medical setting is preferred. Why Join Us? A competitive salary and benefits package. Opportunities for career growth in a leading medical practice. If you have the skills to thrive in a high-end medical practice and are committed to providing world-class patient care, we’d love to hear from you.

As a Receptionist/Assistant you will be responsible for providing administrative support to ensure efficient operation of the medical office. You will support doctors and patients through a variety of tasks related to patient care management, organization and communication. The target is to complete all activities accurately, with high quality and in a timely manner. Many opportunities to move up in the ladder in the company and assume managerial position with paid vacation time as bonus. Responsibilities Organize and schedule appointments Update and file medical records and insurance reports Assist during medical examinations Produce and distribute correspondence memos, letters, faxes and forms Prepare and clean treatment rooms and medical instruments Skills Spanish speaking is a must Knowledge of medical office management systems and procedures Excellent time management skills and ability to multi-task and priorities work Social perceptiveness and service oriented Strong organizational and planning skills Proficiency in MS Office and patient management software Job Types: Full-time, Part-time Pay: $18.00 - $25.00 per hour Benefits: 401(k) matching Employee discount Flexible schedule On-the-job training Opportunities for advancement Paid sick time Paid time off Schedule: 10 hour shift 8 hour shift Language: spanish (Required) Work Location: In person

** We are seeking a detail-oriented, Chinese(Mandarin, Cantonese, or Fuzhouese) & English bilingual Front Desk Agent to join our team. The ideal candidate will have a strong clerical background and excellent organizational skills to manage front desk operations efficiently. We have 2 locations: 1.98 E Broadway, New York, NY 10002 2.77 Bowery 3rd FL, New York, NY 10002 For part-time positions, We expect part-time candidates to work long-term rather than summer jobs. Duties: - Greet and assist visitors in a professional manner - Answer and direct phone calls using multi-line phone systems - Perform clerical tasks such as data entry, filing, and transcribing documents - Provide customer support and address inquiries promptly - Manage office supplies and maintain inventory levels - Assist with scheduling appointments and meetings - Utilize Google Suite for various office tasks Experience: The following skills and experience are required or preferred for this role: - Proven experience in clerical, office management, or administrative roles - Ability to transcribe documents accurately - Familiarity with medical office procedures is a plus - Experience in project coordination or personal assistant roles is beneficial - Proficiency in handling phone systems effectively - Strong customer service skills and the ability to handle inquiries professionally Joining our team as a Front Desk Agent offers the opportunity to work in a dynamic environment where your organizational skills and customer service expertise will be valued. Job Types: Full-time, Part-time Pay: $18.00 - $25.00 per hour Benefits: Flexible schedule Health insurance Paid time off Schedule: 8 hour shift Day shift Weekends as needed Application Question(s): Are you looking for full-time or part-time positions? Which day are you available to work? What is your desired salary range for this position? Education: High school or equivalent (Required) Language: bilingually in English and Chinese (Required) Ability to Commute: New York, NY 10002 (Required) Ability to Relocate: New York, NY 10002: Relocate before starting work (Required) Work Location: In person Job Types: Full-time, Part-time Pay: $18.00 - $25.00 per hour Benefits: Flexible schedule Health insurance Paid time off Schedule: 8 hour shift Day shift Weekends as needed Application Question(s): Are you looking for full-time or part-time positions? Which day are you available to work? What is your desired salary range for this position? Education: High school or equivalent (Required) Language: bilingually in English and Chinese (Required) Ability to Commute: New York, NY 10002 (Required) Ability to Relocate: New York, NY 10002: Relocate before starting work (Required) Work Location: In person

Job Overview: We are seeking a bilingual Spanish speaking highly organized and compassionate Medical Receptionist to join our team. The ideal candidate will provide exceptional patient service while ensuring the smooth operation of our medical practice. Duties: - Greet patients, answer phone calls, and respond to emails in a friendly and professional manner. - Manage patient records using electronic health records (EHRs) such as DrChrono. - Schedule appointments, manage patient flow, and coordinate with medical staff. - Handle patient billing, insurance claims, and paperwork efficiently. - Utilize medical terminology to communicate effectively with healthcare providers and patients. - Assist with administrative tasks, including data entry and office organization. - Provide exceptional patient service, addressing concerns and answering questions in a timely and empathetic manner. - Work efficiently in a fast-paced environment, prioritizing tasks to maintain a high level of productivity. - Demonstrate a strong understanding of medical records and systems Qualifications: - High school diploma or equivalent required. - Experience in a medical office (Preferred) - Strong patient service skills. - Ability to work effectively in a team environment. - Excellent organizational and communication skills. - Ability to maintain confidentiality and handle sensitive information. Job Type: Full-time Pay: $16.00 - $23.00 per hour Expected hours: 40 per week Schedule: Monday to Friday Weekends as needed Experience: Customer service: 1 year (Preferred) Medical terminology: 1 year (Preferred) Computer skills: 1 year (Preferred) Ability to Commute: Elmhurst, NY 11373 (Required) Ability to Relocate: Elmhurst, NY 11373: Relocate before starting work (Required) Work Location: In person

NYC OPTICAL is a leading provider of comprehensive eye care services dedicated to improving our patients' vision and overall eye health. Our team of experienced professionals offers personalized care with a commitment to excellence. We are currently seeking a detail-oriented Insurance Payment Data Entry Specialist to join our dynamic administrative team. Job Overview: The Insurance Payment Data Entry Specialist will be responsible for accurately entering and managing insurance payment data within our billing system. This role involves handling various aspects of insurance claim processing, patient account management, and ensuring timely and accurate payment processing. Key Responsibilities: Enter and maintain accurate insurance payment information in the clinic’s billing system. Verify patient insurance details and payment amounts to ensure accuracy. Assist with the preparation, submission, and follow-up of insurance claims. Resolve discrepancies and address issues related to insurance payments and claims. Communicate effectively with insurance companies, patients, and clinic staff to facilitate smooth payment processing. Maintain organized and up-to-date records of all transactions and communications related to insurance payments. Ensure compliance with relevant regulations and standards. Qualifications High school diploma or equivalent; associate’s or bachelor’s degree in a related field is a plus. Previous experience in insurance payment processing, data entry, or a similar role preferred. Strong attention to detail and accuracy in data entry. Proficiency in medical billing software and Microsoft Office Suite (Excel, Word). Excellent organizational and time-management skills. Strong communication skills and the ability to work effectively. Knowledge of medical terminology and insurance procedures is an advantage. NYC Optical is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Job Types: Full-time, Temp-to-hire Pay: $17.00 - $21.01 per hour Expected hours: 40 per week Benefits: Employee discount Flexible schedule Paid time off Vision insurance Schedule: 8 hour shift Monday to Friday No weekends Experience: Microsoft Excel: 1 year (Required) Ability to Commute: Brooklyn, NY 11239 (Required) Ability to Relocate: Brooklyn, NY 11239: Relocate before starting work (Required) Work Location: In person