Customer Account Manager (CAM) - Enterprise
15 days ago
Durham
Customer Account Manager (CAM) – Enterprise Location: Hybrid – Durham, NC About this Opportunity: Our client high-growth SaaS organization is seeking a strategic and results-driven Customer Account Manager (CAM) to manage and expand a portfolio of Enterprise-level customers across the U.S. This role is focused on driving customer retention, revenue expansion, and long-term strategic partnerships within complex enterprise environments. The ideal candidate has a strong background in enterprise account management, executive engagement, and navigating complex sales cycles. This opportunity is ideal for someone who thrives in consultative selling, understands how to drive multi-product adoption, and can position solutions around measurable business outcomes. This is a hybrid role that must be based in Durham, NC. About You: • You have 5+ years of experience in enterprise SaaS sales, account management, or customer growth roles., • You have a proven track record of managing and expanding enterprise-level customer accounts., • You consistently exceed quota and drive measurable ARR growth through strategic upsell and cross-sell initiatives., • You are highly skilled at navigating complex, multi-threaded sales cycles involving multiple stakeholders and executive decision-makers., • You are confident engaging C-level executives and business leaders across Finance, Operations, Compliance, and Technology teams., • You have strong strategic planning, forecasting, and pipeline management capabilities., • You thrive in fast-paced, high-growth environments and operate with a strong sense of ownership and accountability., • You are collaborative, proactive, and focused on delivering exceptional customer outcomes. What You Will Do: • You will manage a portfolio of Enterprise customer accounts with accountability for ARR growth, retention, and customer success., • You will develop and execute strategic account plans aligned to customer business objectives and long-term growth opportunities., • You will identify and drive large-scale upsell and cross-sell opportunities across complex organizations., • You will build executive-level relationships and act as a trusted advisor to key stakeholders., • You will lead strategic business reviews, customer presentations, and high-value negotiations., • You will manage complex enterprise deal cycles from opportunity creation through close., • You will proactively identify business challenges, operational inefficiencies, and growth opportunities within customer environments., • You will maintain accurate forecasting, pipeline management, and CRM discipline using Salesforce or equivalent tools., • You will collaborate cross-functionally with Customer Success, Product, Marketing, and Leadership teams to drive customer outcomes and long-term retention., • You will help customers maximize the value of their existing solutions while uncovering opportunities for broader platform adoption. What You Will Need: • Bachelor’s degree or equivalent practical experience., • 5+ years of experience in enterprise SaaS sales, strategic account management, or quota-carrying customer growth roles., • Proven success managing complex enterprise accounts and executive relationships., • Strong understanding of enterprise sales methodologies, forecasting, and strategic account planning., • Experience managing multiple high-value opportunities simultaneously., • Excellent communication, presentation, negotiation, and executive engagement skills., • Strong CRM and pipeline management experience, preferably with Salesforce., • Experience within SaaS, FinTech, ERP, compliance, finance, payroll, or tax-related industries is highly preferred., • Experience working within complex enterprise ecosystems and multi-product environments is a plus. What’s in it for You: • Opportunity to join a rapidly growing SaaS organization with strong market momentum., • Direct ownership of strategic enterprise customer relationships and revenue growth., • High visibility with executive leadership and cross-functional teams., • Competitive compensation with uncapped earning potential., • Collaborative, performance-driven culture with strong career advancement opportunities., • Hybrid work environment with flexibility and professional development support.