Front office manager jobs in Tempe, AZCreate job alerts

JOB SUMMARY This position contributes to Sanctuary on Camelback Mountain success by assisting the Front Office Managers in leading the efforts of the Front Desk team while managing the arrival and departure process to ensure team members consistently provide the highest level of guest service and accuracy while maximizing up-selling opportunities. The Front Desk Supervisor is expected to be a hands-on leader assisting management in training motivating and developing staff members; with a focus on living the Sanctuary Mission Vision and Values. JOB QUALIFICATIONS Note: the following duties and responsibilities are not all-inclusive • Handle guest problems or complaints in conjunction with Management keeping them well informed as to the problems and actions taken., • Maintain quality training programs and enforce company policies throughout the department., • Monitor and improve current staff verbiage removing slang and keeping the working environment consistently professional., • Oversee daily room blocking., • Keep all departments updated on changes and additions with well-written memos e-mails and verbal communication., • Assure that all guests first time or return guests are greeted with high professional standards., • Work closely with Housekeeping Department and Maintenance Department at all times., • Supervise the updating of Guest History program and educate each department of their involvement needs., • Keep flexible schedule in order to accommodate the workload around the arrival and departures of hotel guests., • Meet weekly with the Front Office Managers to discuss topics of mutual concern., • Monitor the office supplies for the Front Office within budget standards., • Ensure all areas of responsibility operate in harmony with other hotel departments providing optimum service to guests at all times., • Carry out supervisory responsibilities in accordance with the organizations policies and applicable law. The individual must possess the following knowledge skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job with or without reasonable accommodation using some other combination of skills and abilities. • At least 2 years of prior supervisory or managerial experience required in a Hotel/Resort setting, • AAA Four Diamond experience strongly preferred., • OPERA PMS experience strongly preferred., • An extensive knowledge of all areas of the Front Office process., • Ability to stand at the front desk for long periods of time to perform essential job functions., • Must maintain highest ethical standards possessing integrity honesty care and fair mindedness, • Ability to maintain a pleasant disposition and function efficiently in high stress/pressure work environment., • Ability to understand and follow written or verbal instructions., • Ability to effectively communicate verbally in English., • Superior organizational skills., • Ability to effectively multi-task., • Maintain a professional flexible and positive attitude., • Ability to identify address and resolve conflict quickly and professionally., • Proficient in Microsoft applications such as Word Excel and Outlook preferred., • Report to and from work as scheduled while adhering to all resort policies., • Take the initiative to make contributions to the department and resort while maintaining positive working relationships with co-workers., • Maintain good safety habits and report unsafe or hazardous conditions to Security., • Promote excellent guest relations while living the Sanctuary Commitments Vision Mission and Position., • Maintain a high level of work quality and quantity per resort standards., • Practice teamwork and effective communication with manager/supervisor/staff. Education High School Diploma/G.E.D. Equivalent Related Work Experience Hotel/resort reservation or front desk supervisor experience preferred. Computer experience needed preferably with Opera PMS. Required Experience: Manager Key Skills ENT,Hr Internship,Cardiac,Conservation,Excel Employment Type : Full-Time Experience: years Vacancy: 1

The Front Office Manager is responsible for overseeing the day-to-day operations of the Front Office, ensuring an exceptional guest experience from check-in to check-out. Recruit, train, schedule, and develop front office team members to ensure high performance and guest satisfaction. Monitor and ma

Residence Club Front Office Assistant Manager. The Four Seasons Residence Club Scottsdale is in search of a dynamic leader to join the team as Residence Club Front Office Assistant Manager.

To ensure maximum Front Office operating efficiency by assisting the Front Office Director with the oversight of bell and front drive, while supporting the front desk team, resulting in high levels of guest satisfaction and associate development. Montelucia Resort And Spa Front Office Supervisor. Su

The Assistant General Manager will report to the general manager and perform administrative and organizational duties such as liaising with residents, collecting rent, doing basic bookkeeping, organizing property viewings and overseeing facility maintenance. A minimum of one-year experience in a cus

Assistant Front Office Manager Villa Mirage. We are looking for an Assistant Front Office Manager to join our team at Hilton Vacation Club Scottsdale Villa Mirage.