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Job Description Role Overview: Mtech Distributors is seeking a full-time Technical Support Specialist to join our team. This position includes weekdays and weekend shifts, supporting our suite of software and equipment offerings, including SuperSonic POS, Userve POS, Figure POS, and payment processing solutions. Mtech Distributors is a leading provider of POS systems, credit card processing, back-office solutions, ATM services, and more, serving businesses nationwide. We pride ourselves on delivering white-glove service in a dynamic, fast-paced environment. This role involves working 3-4 days in our office and 1-2 days in the field, assisting with system installations and training at client locations. Every day brings new challenges and opportunities in a fun and engaging workplace. We will provide comprehensive training on all necessary systems and processes. Key qualities we value include a willingness to learn, patience and understanding when working with diverse business owners, excellent written and verbal communication skills, and a strong aptitude for technology. Responsibilities: Provide top-tier support via phone, live chat, and email to our diverse customer base of small-business owners across the U.S., becoming the face of Mtech Distributors. Diagnose and troubleshoot technical issues, including POS systems, payment terminals, wiring, and networking. Configure computers for basic networking tasks (disabling firewalls, setting static IPs, opening ports, and static route configuration). Assemble and provision POS bundles and credit card machines, manage inventory, and maintain office organization alongside the team. Travel to client sites for installations and training, which may include climbing ladders, running CAT-5 cabling, and delivering hands-on technical support. Occasional paid travel outside the region, with same-day return trips as needed. Qualifications: Exceptional communication, typing, and interpersonal skills. Patience and understanding when working with customers from various backgrounds. Basic to intermediate IT knowledge, including IP addresses, routers, networking, and familiarity with Microsoft Excel. Ability to work independently and collaborate effectively with a team. Valid driver’s license and reliable transportation. Ability to lift up to 50 pounds. No prior experience with our systems is required—training will be provided. A positive attitude, willingness to learn, and motivation to support our customers are essential. Job Details: Job Type: Full-time Expected Hours: Up to 40 per week Benefits: Competitive pay Paid Vacation End of Year Bonus Growth opportunities within the company Dynamic and supportive work environment

Responsibilities: This position supports the management of the New York Branch application portfolio. This includes the following responsibilities for New York’s in-house applications and purchased third-party applications: · Incident Management · Monitoring of Application Services and Processes · Change Management and Implementation · Management of internal IT controls and policies related to the applications · Coordination of tests and documentation of enhancements This position supports NY changes, processes, and issues in Head Office Applications (e.g. LoanIQ, Front Arena, EDW, etc.) This position requires coordination with Head Office colleagues and third-party vendors/consultants. Limited implementation work with SSIS, .Net, Python, and Tableau. (SQL Server Integration Services) ** Specific Tasks / Responsibilities** · Participating in status calls with business users, Head Office, and external consultants related to the application. · Ensuring all internal guidelines and requirements for the applications’ documentation, change management, and incident management are met. · Troubleshooting and resolving technical issues that arise in the applications. · Managing and implementing changes to the applications Miscellaneous Tasks /Responsibilities · Support local Help Desk Function when needed. Requirements/Qualifications · .NET Framework, C#, PowerShell, HTML, CSS, JavaScript, Visual Studio · Azure DevOps · Python · MS SQL, SSIS, SSRS (SQL Server Reporting Services) · Tableau is a plus · Windows Server, IIS · Effective communications & organizational skills · Able to work, self-sufficiently · Service orientation and attitude · Project Management, Test Management, & Business Analysis Skills · Bachelor’s Degree (Computer Science, Information Technology) · Financial Industry background · 2 + years’ experience BENEFITS: · 100% of the health insurance premium paid by the Bank…medical, dental, vision, Group Term Life up to 2X’s base salary, STD, LTD · Health Reimbursement equal to: Single -$2,050 / Family - $4,050 · FSA · Commuter Benefit Subsidy - $65 · Tuition Reimbursement

About us: NYC IVF is a growing boutique fertility clinic in the heart of Manhattan. Our mission is to provide individualized, personal care to all our patients. Our luxurious 5th ave location welcomes patients and our in house lab and operating room ensures they never have to leave the comfort of our clinic for treatment. Our testimonials and success rates speak for themselves but we need someone who can effectively promote our value proposition. To Apply: Please submit a resume along with a portfolio (any size, any content type) Responsibilities: We are looking for someone to independently manage all aspects of our marketing in house. Successful candidates are those who are strong in both creative and analytics. Digital Coordinate with our Google Ads/Analytics team to manage and optimize paid ads and keywords Continually optimize SEO and website Create and post new social media content through IG, FB, and Twitter Create newsletters and blog post for our website based on social media research (as above) and scientific research - specifically, breaking down complex procedures into digestible posts Creative Plan campaigns for content on various social media Film videos and take photographs for our online platforms Plan and execute new ideas to engage target demographic, such as in person events Strategy & Analytics Effectively communicate and report analytics and progress to stakeholders Follow and search for trends in IVF (conversations online, frequent questions) to generate original content and campaigns Diagnose current media strategy and develop new strategies to create a clear path forward for increasing patient acquisition Eligibility: Video and photo editing experience Experience in leading digital marketing and analytics Experience in graphic design is a major plus, but we also have templates Motivation to grow our online presence, find ways to translate that to patient volume, and help more people realize their goal of becoming parents Eagerness to learn and write about our field An excellent candidate will have/develop a strong knowledge of our field of work and our clinic Ability to work independently Location: Must be able to come into our Midtown office 2-3 times per week for generating content Otherwise timing is flexible! Compensation and benefits: Salary range $50k depending on skills. Incentive plan based on patient volume generation with a goal of approximately $30k ($80k in total compensation with potential upside depending on performance) Complementary services at our clinic* Tuition assistance* Opportunities for career advancement with our company *Additional eligibility applies