Med Spa Manager
hace 16 días
Fort Myers
Job DescriptionPractice: Established Med Spa and Wellness Practice Location: Fort Myers, FL | On-Site Schedule: Full-Time | 40 hrs/week | Clinic hours, including one later close midweek and Saturday appointment coverage as needed Compensation: $60,000 - $70,000 base + monthly performance bonus tied to revenue and membership growth, plus additional performance incentives Employment: Full-Time | W2 Lead an established med spa in one of Southwest Florida’s strongest growth markets: a loyal client base, a premium service environment, and real accountability for the numbers, the team, and the guest experience. An established med spa and wellness practice in Fort Myers is searching for a hands-on Med Spa Manager to take ownership of daily operations. The fundamentals are in place: steady demand, an experienced service team, and an active client base. What the practice needs is a leader who runs a tight floor, energizes the team, and grows revenue and memberships through consistent execution. If you love owning a location’s performance, know your KPIs cold, and still enjoy being out front with clients and staff, this role is built for you. Who thrives here: • An operator who owns a revenue number and treats KPIs as the scoreboard, not the paperwork, • A people leader who coaches front office and service teams to a standard and holds it, • A hands-on manager who stays client-facing and solves floor problems personally What you will be measured on: revenue against plan, membership growth and retention, rebooking rate, average ticket, lead-to-appointment conversion, and provider utilization. What you will do: • Own the daily rhythm of the practice: staffing, scheduling, team huddles, and floor execution, • Lead, coach, and develop the team across front desk and service support to clear performance and service standards, • Track and improve the KPIs above, and report practice performance to regional leadership, • Model consultative, client-facing conversations and guide clients into the right services and membership options, • Ensure consistent follow-up on leads, inquiries, and consults through the practice’s CRM and booking systems, • Drive local marketing, community partnerships, and on-site promotions that build traffic and revenue, • Maintain standards for cleanliness, presentation, compliance, and daily readiness, • Manage inventory, vendors, and ordering within budget, • Address performance issues early with coaching, clear expectations, and decisive action when needed Requirements Before you apply: this is an on-site leadership role in Fort Myers with direct accountability for practice results. It requires prior location-level management experience; this is not a first-time-manager position. Must-Have: • 3+ years managing a location-level business in med spa, aesthetics, wellness, elective healthcare, fitness, hospitality, or membership-based retail, • Experience leading a team of 4 or more across front-of-house and service roles, • Track record of hitting and improving KPI-based goals: revenue, memberships, rebooking, utilization, or conversion, • Comfortable with client-facing consultative conversations about services and membership options, • Strong operational fundamentals: staffing plans, scheduling, daily execution standards, and service recovery, • Familiarity with scheduling systems, POS, and CRM tools (specific platforms are flexible), • Available for Saturday appointment coverage as needed, • Able to work on-site in Fort Myers, FL, • U.S. work authorization without sponsorship Nice-to-Have: • Exposure to injectables, aesthetics, or medical wellness services, • Experience coordinating licensed providers (NP, PA, RN, or estheticians), • Fluency in modern spa booking and POS platforms (Zenoti, Boulevard, Mindbody, or similar), • Local marketing, referral programs, or community partnership experience with measurable results, • Online reputation management: growing review volume and rating, • Experience stepping into bigger roles as a result of performance This role is not a fit if: • You want to stay in the back office and avoid client-facing conversations, • You struggle to talk about numbers and KPIs, or rely only on gut feel, • You avoid coaching, accountability, or difficult conversations with underperformers Benefits • $60,000 - $70,000 base: commensurate with experience, • Monthly performance bonus tied to revenue against plan and membership growth (full structure shared during the interview process), • Additional performance incentives on top of the monthly bonus, • Medical, dental, and vision insurance, • 401(k), • Paid time off, • Employee discounts on services, • Stable, predictable clinic-hour schedule, including a later close one day midweek and Saturday appointment coverage as needed, • Professional, protocol-driven environment with clear standards and partnership with clinical leadership, • Growth and development opportunities in medical aesthetics and wellness operations as the organization expands What success looks like (first 6 to 12 months): • Revenue is on plan and growing, and the numbers show it, • Memberships are growing steadily and rebooking is materially higher than when you started, • Provider schedules are optimized and peak-hour utilization is strong, • Client experience is consistently excellent, with strong service recovery and an improving online reputation (goal: 4.5+ rating), • The team knows their numbers, understands expectations, and executes without leadership in the room About the opportunity: an established med spa and wellness practice in Fort Myers with an experienced team, an active client base, and room to grow. This search is managed by PLACEM!NT Recruiting; the practice name is shared with candidates who advance to screening. Hiring Process Apply → alignM!NT Review → Recruiter Interview → Client Interview(s) → Offer → placeM!NT EOE + AI Disclosure We’re recruiting on behalf of our client/employer partner in (Fort Myers, FL), an Equal Opportunity Employer. Reasonable accommodations are available; request assistance by contacting us at recruiting@placemint.agency. We and/or the employer may use automated tools (including AI) to support parts of recruiting (e.g., organizing applications, identifying role-relevant qualifications, scheduling) with human oversight; these tools are not the sole basis for decisions; people make all hiring decisions, consistent with applicable laws (Florida). placeM!NT is supporting this client with recruitment. All communication will come from a placemint.agency email address.