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Job DescriptionThe FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay’s technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay’s robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere. The Director of Project Management is responsible for leading and overseeing the delivery of complex, high-impact technical projects and programs across the organization. This role will report to the AVP of Project Management. The Director of Project Management will manage and is responsible for the development of a team of project managers, ensuring projects are delivered on time, within scope, and within budget, while aligning technical execution with strategic business objectives. The Director is a hands-on leader, accountable for project management methodologies, resource allocation, risk management, and continuous improvement of processes and team capabilities. Summary of Strategic & Technical Execution Job Duties • lead cross-functional teams to deliver complex technical projects on time, within scope and budget, ensuring technical excellence and stakeholder satisfaction., • Serve as the primary point of contact for all delivery streams, including software development, system integrations, certifications, quality assurance, and production deployments., • Establish and maintain strong relationships with clients, stakeholders, partners, engineering teams, and vendors throughout the delivery of each project., • Work directly with clients (at all levels of management) to establish and define scope, requirements, and deliverables; demonstrate deep knowledge of products and services to align solutions with client needs., • Track and report all project expenditures; ensure prompt and accurate invoicing as appropriate, including but not limited to: man hours spent, by role, price of services from third parties and any other project related costs., • Manage and contribute to all facets of project artifacts and documentation (requirements, design, specifications, release information, training material, flow diagrams, communication artifacts, approvals, etc.)., • This role will actively support and collaborate with Product Owners, Software Engineering Managers, Architects, QA Managers, and other internal/external stakeholders., • Establish and execute communication plans, providing regular updates and executive-level reporting to stakeholders and clients., • Coordinate meetings with clients, partners, integrators, and internal resources., • Produce executive-level reporting and presentations for internal and external audiences., • Act as a thought leader within Engineering and the company as a whole, focusing on strategic improvements outside of the day-to-day objectives., • Promote a collaborative, high-performance culture focused on continuous growth and positive communication. Summary of Operational & People Leadership Job Duties, • Lead, mentor, and develop a team of project and program managers, fostering a culture of collaboration, accountability, and innovation., • This role will be responsible for direct reports, such as ITPM I, ITPMII, Sr. ITPM, and others as assigned., • Focus on the growth and personal development process for direct reports, including garnering new skills and refining existing ones., • Allocate resources and staff for successful execution of projects; manage capacity planning and prioritization., • Monitor and control project timelines, budgets, and deliverables, report status, issues, and risks to executive management., • Facilitate problem-solving and decision-making within the team and among stakeholders., • Conduct project reviews, create detailed reports, and present executive-level updates internally and externally., • Develop and enhance project management methodologies, tools, and training programs., • Lead hiring, onboarding, and career development for project management staff; deliver performance assessments and manage corrective actions as needed., • Recommend internal process, policy, and quality improvements; author artifacts to, • be used as training materials or guides for project management or related teams. Required Qualifications, • Relevant training in principles and techniques of project management, engineering delivery management and/or software development delivery. Strong experience with systems concepts, process modeling, and development delivery standards. Provide expertise in project delivery, requirements gathering, functionality, performance, security, aesthetics, resilience, reuse, comprehensibility, and economic and technological tradeoffs., • Bachelor’s or Master’s degree in Computer Science, Engineering, Management, Management Information Systems, or related discipline., • 10+ years of experience in technical project management, engineering delivery management, software development, software delivery or IT project delivery, including 5+ years in a leadership role., • Relevant industry certifications preferred (PMP, PRINCE II, Scrum Master, Agile, Lean Six Sigma)., • Demonstrated experience managing large-scale, multi-team technical projects and programs., • Strong analytical, problem-solving, and conceptual skills; ability to anticipate risks and drive solutions., • Deep understanding of project management methodologies, SDLC, cloud infrastructure, and system architecture., • Excellent communication, organizational, and interpersonal skills; proven ability to influence and collaborate at all levels., • Experience with project management tools (Microsoft Project, Azure DevOps, Jira, Confluence, Monday.com, Wrike, ServiceNow, etc.)., • Ability to manage competing priorities, and deliver results in a fast-paced, entrepreneurial environment., • Experience with financial technologies, processor integrations, or similar technical domains is a plusAttributes, • Professional and positive approach; self-motivated and accountable., • Primary focus on leadership presence; fosters positive and collaborative teams., • Dynamic and creative; drives adoption of modern practices and technologies., • Comfortable taking responsibility and sharing in team successes and challenges.

Job DescriptionCompany Description A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here. What we offer • Impact - The work you do here matters to millions., • Growth - Philadelphia is growing, why not grow with it?, • Diversity & Inclusion - Find a career in a place where everyone belongs. The Department of Revenue collects over $5 billion dollars from hundreds of thousands of taxpayers to support the School District of Philadelphia and City services while providing excellent service to customers that is fair and efficient. Additionally, the Department provides over $300 million in tax relief to a quarter million households. The Department of Revenue is seeking a Change Manager to create change management strategies to achieve the project goals. Job Description Position Summary The Water Revenue Bureau Change Manager will be instrumental in leading and overseeing all aspects of project change management within the Water Revenue Bureau. This role requires close collaboration with IT teams and business units to ensure seamless implementation of changes to IT systems, infrastructure, operational processes, policies, and cultural initiatives — ensuring engagement and adoption to maximize organizational operations. As a key member of a multidisciplinary team, the Change Manager will engage with stakeholders across IT Operations, Information Security, Philadelphia Water Department Operations, and Water Revenue Bureau Operations throughout the City of Philadelphia. Essential Functions • Develop comprehensive change plans, including risk assessments, impact analysis, and communication strategies for all proposed changes., • Effectively communicate change initiatives to operations and partner teams to foster alignment and ensuring engagement and adoption to maximize organizational operations., • Manages and coordinates all activities necessary to control, track and audit Changes. Maintain accurate and up-to-date records of all changes, including change requests, approvals, and post-implementation reviews., • Facilitate regular CAB (Change Advisory Board) meetings to assess and approve changes, ensuring the involvement of relevant stakeholders in the decision-making process., • Identify and manage potential risks associated with changes, taking proactive measures to minimize service disruptions., • Ensure clear and effective communication with stakeholders, including IT teams, business units, and senior management, regarding change-related activities., • Conduct post-implementation reviews to assess the success and impact of changes and make necessary adjustments for continuous improvement., • Provide training and awareness programs for staff to ensure understanding and adherence to change management processes., • Develop and report on key performance indicators (KPIs) related to change management effectiveness and efficiency to stakeholders and senior management., • Responsible for the education of the Change Management process. Competencies, Knowledge, Skills and Abilities • A minimum 5 years proven experience in change management role., • Experience with and knowledge of change management principles, methodologies and tools, • A solid understanding of how people go through a change and the change process., • Excellent project management skills., • Exceptional communication skills, both written and verbal, • Excellent active listening skills, • Ability to establish and maintain strong relationships, • Ability to influence others and move toward a common vision or goal, • Flexible and adaptable; able to work in ambiguous situations, • Resilient and tenacious with a propensity to persevere, • Organized with a natural inclination for planning strategy and tactics, • Analytical thinking and problem-solving skills., • Able to work effectively at all levels of an organization, • Bachelor’s degree in business administration, information technology or related field, • CPM certification preferred Additional Information TO APPLY: Interested candidates must submit a cover letter and resume. Salary Range: $70,000 - $80,000 Discover the Perks of Being a City of Philadelphia Employee: • Transportation: City employees get unlimited FREE public transportation all year long through SEPTA’s Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more., • Parental Benefits: The City offers its employees 8 weeks of paid parental leave., • We offer Comprehensive health coverage for employees and their eligible dependents., • Our wellness program offers eligibility into the discounted medical plan, • Employees receive paid vacation, sick leave, and holidays, • Generous retirement savings options are available, • Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness. *The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to . For more information, go to: Human Relations Website:

Job DescriptionCompany Description Customized Energy Solutions (CES) is a privately held company and a nationally recognized leader in energy market consulting and technology. Our Congestion Management Services team specializes in helping clients navigate the complexities of wholesale electricity markets, with a focus on transmission congestion, risk mitigation, and FTR/ARR portfolio optimization in markets such as SPP, MISO, PJM, and others. By combining deep market expertise with advanced data analytics, CES delivers high-impact solutions that support trading, operational planning, and regulatory strategy. Our clients include generation owners, load-serving entities, traders, and financial institutions, and our work spans both renewable and conventional assets. As part of our Congestion Management Services team, you'll work at the forefront of transmission and congestion-related challenges—supporting strategic decision-making and helping clients respond to changing market dynamics and regulatory developments. CES has been nationally and regionally recognized for sustained growth and innovation, including listings on the Inc. 500|5000 and Philadelphia Business Journal’s Top 100 Companies, with a “Best Places to Work” designation and Hall of Fame status for five or more consecutive years. Our team is composed of highly motivated, collaborative, and mission-driven professionals. With headquarters in Philadelphia and offices across the U.S., Canada, Japan, India, and Vietnam, CES offers a flexible, collegial, and globally connected work culture for those passionate about the future of energy. Job Description We are seeking a highly motivated and detail-oriented Consultant to join our Congestion Management Services team, part of the Wholesale Market Services division. This role involves direct support of business operations, client engagement, IT integration, and market analysis focused primarily on the PJM region, with occasional support across other U.S. electricity markets. The Consultant will play a key role in delivering actionable insights, managing regulatory compliance, and supporting both internal and external stakeholders through technical analysis and business consulting. The ideal candidate is a self-starter with a strong foundation in electricity markets, financial modeling, and data analysis, and who thrives in a dynamic, collaborative environment. This is primarily a hybrid position based in our Philadelphia office. Remote work may be approved for exceptional candidates whose experience and qualifications align strongly with the role. Key Responsibilities: • Support congestion right allocation and auction processes in PJM markets, providing strategic recommendations to clients., • For the PJM region, provide both direction and comprehensive IT support within the Congestion Management team, • Develop and implement ARR/FTR portfolio management strategies, ensuring alignment with client objectives and market conditions., • Collaborate with IT teams to automate and streamline data retrieval, analysis, and portfolio submission processes., • Engage with ISO market applications to submit portfolios, monitor market activity, and ensure compliance with regulatory requirements., • Participate in ISO stakeholder discussions to stay informed of market developments, tariff changes, and policy updates., • Analyze the impact of tariff changes and provide clients with clear, actionable insights., • Build and maintain strong relationships with clients, providing ongoing support and guidance to optimize their participation in electricity markets.Qualifications, • Five (5) years of experience in congestion management, financial analysis, and portfolio optimization within the utilities or energy sector., • Relevant bachelor’s degree or equivalent professional experience required; a graduate degree, advanced industry training, or professional certifications (e.g., CFA, PE, PMP) are a plus., • Excellent analytic processing skills, including proficiency in SQL Server and Microsoft Excel., • Deep understanding of ISO data, including LMPs, FTRs, constraint modeling, outage coordination, and market settlements., • Strong analytical and problem-solving skills with the ability to interpret complex datasets and develop actionable insights., • Demonstrated proficiency in electricity markets, energy derivatives, and financial statement analysis., • Effective communication and interpersonal skills, with the ability to convey technical concepts to both technical and non-technical audiences., • Proven ability to work independently in a fast-paced, deadline-driven environment., • Experience working with IT teams to develop automated tools and enhance internal systems and workflows., • In-depth knowledge of PJM market structures and regulatory frameworks., • Experience in ARR/ FTR processes in PJM market., • Knowledge of Portfolio Optimization and Risk Management theories., • Experience with ISO stakeholder engagement and tariff analysis., • Familiarity with market forecasting models and data analytics tools. Additional Information Customized Energy Solutions offers competitive salary commensurate with experience. Benefits include performance bonus and profit-sharing Medical Savings Account, comprehensive health Insurance, disability insurance, life insurance, and 401K matching and tuition reimbursement. Excellent opportunities for advancement. Customized Energy Solutions provides equal employment opportunities to all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description Residential Construction Project Manager Philadelphia, PA | Full-Time | Onsite New Market Design + Build Lead Projects That Transform Homes--and Elevate Lives. At New Market Design + Build, we don't just build houses-we create spaces that redefine how people live. Our work is rooted in craftsmanship, precision, and a deep respect for both our clients and our teams. We are seeking an experienced Residential Construction Project Manager to lead complex, design-forward remodels from concept through completion. This is more than a project management role-it's a leadership opportunity. You'll shape the client experience, develop teams, and ensure our projects meet the highest standards of quality, compliance, and care. Key Responsibilities Operational Leadership • Direct all phases of residential remodels, from pre-construction through final handoff, delivering on scope, budget, schedule, and quality., • Build and manage budgets, schedules, and procurement strategies that align with business goals., • Lead safe, efficient, and compliant jobsite operations; identify and mitigate risks proactively., • Supervise, mentor, and provide feedback to field staff and subcontractors., • Foster a culture of respect, precision, and accountability., • Lead with clarity-removing barriers and ensuring teams have the resources to succeed., • Act as the trusted advisor for homeowners, guiding them through each stage of the project., • Provide transparent, consistent communication regarding progress, decisions, and changes., • Maintain professionalism on every site, ensuring property protection and client trust., • Ensure projects adhere to Philadelphia permitting, codes, and inspection requirements., • Maintain accurate project records and documentation in Buildertrend, TSheets, and digital platforms., • Resolve compliance issues before they escalate, reducing risk and rework., • 5+ years of progressive responsibility in residential remodeling or new construction project management., • Expertise in blueprint reading, scheduling, and resource management., • In-depth knowledge of construction methods, jobsite safety, and subcontractor coordination., • Proficiency with Buildertrend, TSheets, and Microsoft Office (or equivalent tools)., • Strong leadership and interpersonal skills; able to inspire trust and collaboration., • Bachelor's degree in Construction Management or related field preferred; PMP or equivalent credential a plus. The ideal candidate: • Operates with integrity and precision-getting it right the first time., • Stays composed, decisive, and solution-oriented under pressure., • Motivates teams without micromanaging; builds accountability through empowerment., • Competitive base salary + performance-based incentives., • Comprehensive health benefits and paid time off., • A collaborative, respectful, and high-performing culture., • Influence in shaping project execution and operational strategy., • Career growth opportunities in a design-led, purpose-driven company. Job Posted by ApplicantPro

Job DescriptionCompany Description Comoto Family of Brands is America’s largest and fastest growing omnichannel platform in the powersports aftermarket-products industry; dedicated to advancing the experience of moto enthusiasts across the globe. Comoto’s brands, RevZilla, Cycle Gear, J&P Cycles, and REVER, deliver premium products, dedicated expertise, engaging media, and passionate customer support of the rider community, through best-in-class e-commerce and retail experiences. ** This role will require a hybrid schedule working 3 days per week in our Philadelphia, PA office location Job Description Comoto is seeking a Senior Project Manager to lead the execution of large-scale, cross-functional technology programs that drive our digital transformation and customer experience strategy. This role sits at the intersection of Comoto’s eCommerce, retail, and mobile ecosystems, and will initially oversee Comoto’s Native App initiative, a cornerstone program designed to deliver a multi tenant, mobile-native experience across our family of brands: RevZilla, Cycle Gear, and J&P Cycles. The Senior Project Manager will bring structure to complexity, manage vendor and internal delivery tracks with precision, and ensure programs are delivered on time, on budget, and on strategy. This leader will define and maintain execution rigor across all phases from discovery and planning, to launch and stabilization, while providing transparent reporting to senior leadership and steering committees. Key Responsibilities Program Planning & Execution • Develop, maintain, and execute comprehensive project plans for multi-phase programs, clearly defining milestones, dependencies, and success criteria., • Establish and manage structured delivery phases — Discovery, Design, Development, Testing, Launch, and Post-Launch Optimization., • Ensure adherence to scope, budget, and timelines while proactively identifying and managing scope changes and risks., • Lead cross-functional planning involving Engineering, Product, UX, Security, and external vendor teams to ensure alignment on priorities and deliverables., • Oversee technical delivery and integration efforts across internal backend systems, APIs, and third-party vendor platforms., • Serve as the primary liaison between Comoto and external vendor teams to ensure technical deliverables meet performance, scalability, and compliance requirements., • Define and monitor SLAs, escalation protocols, and contract deliverables to ensure accountability and timely issue resolution., • Drive structured change management, release readiness, and post-launch transition into operational ownership., • Establish and chair recurring program governance meetings and steering committees, ensuring transparent communication on progress, issues, and decisions., • Identify, quantify, and mitigate program risks; maintain a continuously updated risk register and mitigation plan., • Provide structured reporting to senior stakeholders through dashboards, milestone reviews, and KPI-driven scorecards., • Act as the central point of accountability for all program communications — ensuring consistent, transparent, and structured updates across technical and non-technical teams., • Collaborate with executive sponsors and business leaders to align expectations, resolve conflicts, and facilitate decisions., • Support the prioritization of capacity and initiatives within the broader product and technology portfolio., • Manage and track program budgets, forecasts, and actual expenditures to ensure financial discipline across all teams, internal and external and across all delivery phases., • Maintain visibility into vendor contracts, purchase orders, and change requests to validate alignment with financial objectives., • Provide regular financial status updates, including budget variances, forecasts, and mitigation plans to Executive leadership., • Partner with Finance and Business teams to ensure accurate capitalization, cost allocation, and invoice reconciliation.Qualifications Required Qualifications • 10+ years of experience in project or program management within eCommerce, retail, or digital technology domains., • Proven success leading multi-million-dollar, cross-functional technology initiatives from inception to launch, ideally including native mobile app development and platform integrations., • Strong understanding of API-driven projects, mobile ecosystems, and omnichannel commerce systems., • Demonstrated ability to manage multiple stakeholder groups and vendor partners in a matrixed organization., • Deep experience in project governance, budgeting, risk management, and delivery tracking using tools such as Jira, Smartsheet, or equivalent platforms., • Exceptional communication, presentation, and organizational skills, with the ability to distill complexity into clarity., • PMP, PMI, or Scrum Master certification., • Experience in eCommerce, unified commerce, or retail technology delivery., • Familiarity with Artificial Intelligence and other tools to boost Productivity both for this role and at a team Level, • Experience managing external vendor platforms or software delivery partners. Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Position Summary: The IT Project Manager is responsible for leading, planning, and executing complex technology initiatives that support the organization’s strategic goals within the Medicaid managed care and behavioral health landscape. The ideal candidate brings strong technical expertise, exceptional communication skills, and the ability to build trusting, collaborative relationships across clinical, operational, and administrative departments. This role requires someone who can translate technical needs into business solutions, support cross-functional coordination, and navigate the unique challenges of behavioral health and Medicaid-focused healthcare systems. Key Responsibilities: Project Leadership & Execution • Lead the end-to-end planning, execution, monitoring, and closure of IT projects, including software implementations, system integrations, data initiatives, cybersecurity enhancements, and infrastructure upgrades., • Manage project scope, timelines, resources, risks, dependencies, decision logs, and budgets using PMO-defined methodologies and tools., • Develop and maintain comprehensive project documentation, including charters, work plans, status reports, communications, and risk mitigation plans., • Coordinate vendor activities, ensuring deliverables meet technical, security, and compliance standards., • Anticipate, problem-solve, and resolve issues throughout project life cycle., • Identify and work with stakeholders throughout the organization to define technical criteria for selection of vendors and coordinate vendor selection process, as needed., • Serve as a technical liaison between business stakeholders, IT teams, and external vendors., • Analyze and translate business requirements into functional and technical specifications., • Support solution design sessions, technical evaluations, and system configuration discussions., • Build and maintain strong working relationships with clinical leadership, operations, quality teams, compliance, provider networks, data analytics, and member-facing departments., • Facilitate effective communication and alignment across departments to ensure project objectives and organizational priorities are well understood., • Deliver clear, concise project updates to executives, stakeholders, and technical teams., • Facilitate cross-functional meetings, ensuring decisions are documented and action items are followed through., • Adhere to PMO methodologies, reporting processes, and governance structures., • Ensure all project activities comply with applicable regulations and standards, including HIPAA, data privacy requirements, and Medicaid/behavioral health program guidelines. Required • Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration, or related field, or an equivalent combination of education and 5+ years of relevant experience., • 5+ years of project management experience leading IT or health technology projects., • Strong technical background in areas such as system implementation, integration, application support, network or infrastructure management, or database/data systems., • Experience working in healthcare, preferably Medicaid managed care, behavioral health, or other regulated environments., • Demonstrated ability to manage multiple complex projects in a matrixed organization., • Exceptional verbal and written communication skills, including the ability to translate technical concepts for non-technical stakeholders., • Proven ability to build cross-departmental relationships and drive consensus., • PMP, CAPM, PMI-ACP, or comparable certification., • Experience with Medicaid data systems, behavioral health technologies, EHRs, or claims/eligibility platforms., • Knowledge of data governance, cybersecurity best practices, or interoperability standards (e.g., FHIR, APIs)., • Technical aptitude with the ability to quickly understand complex systems., • Strong interpersonal and relationship-building skills, with a collaborative mindset., • Strategic thinking and the ability to align project goals with organizational priorities., • Adaptability in a fast-paced and evolving healthcare environment., • Problem-solving and risk management with a proactive approach., • CBH is committed to providing equal employment opportunities for individuals with disabilities or religious observance, including reasonable accommodation when needed. If you are hired by CBH and require an accommodation to perform the essential functions of your role, you will be asked to participate in our accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired.

Job Description This is a position within Keller Executive Search and not with one of its clients. This senior position will lead AI & Innovation for Keller Executive Search in Philadelphia, Pennsylvania, United States, shaping strategy, building scalable processes, and partnering across the firm to deliver measurable impact. Key Responsibilities: • Define the AI & Innovation vision, roadmap, and annual operating plan aligned to business goals., • Build and lead a high‑performing AI & Innovation team; set clear objectives and coach managers., • Own AI & Innovation KPIs and reporting; drive continuous improvement and operational excellence., • Establish scalable policies, processes, and tooling for AI & Innovation across regions., • Partner with executive leadership and cross‑functional stakeholders to deliver outcomes., • Manage budgets, vendors, and risk within the AI & Innovation portfolio. Requirements • 7+ years of progressive experience in AI & Innovation with 4+ years leading managers., • Proven track record building programs at regional or global scale., • Strong analytical skills; ability to translate data into decisions., • Excellent communication and stakeholder‑management skills., • Bachelor’s degree required; advanced degree or relevant certification preferred., • Experience in professional services or recruitment industry is an advantage. To learn more about Keller, please see: Benefits • Competitive compensation: $180,000–$225,000 USD, • Opportunities for professional growth and leadership development., • Company culture: Flat management structure with direct access to decision‑makers; open communication environment., • Full medical coverage. Equal Employment Opportunity Statement: Keller Executive Search provides equal employment opportunities to all qualified applicants and employees. Employment decisions are based on merit, qualifications, and business needs, without regard to protected characteristics under applicable law. Commitment to Diversity: An inclusive and equitable workplace is actively fostered. Hiring, development, and advancement practices are designed to broaden representation and ensure fair access to opportunity. Data Protection and Privacy: Personal data is processed solely for recruitment and employment purposes, in accordance with applicable data‑protection laws (including GDPR where relevant). Information may be retained for compliance and legitimate interests, subject to data minimization and security controls. Pay Equity: Compensation practices are reviewed to support pay equity for substantially similar work, accounting for bona fide factors such as experience, education, and performance. Health and Safety: Workplace health and safety obligations are observed in line with applicable national and local requirements. Employees are expected to follow all safety policies and promptly report hazards. Compliance with Law: All recruitment, selection, and employment practices are conducted in compliance with applicable laws and regulations in the jurisdiction of employment. Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.

Job Description We are looking for an experienced Infrastructure Project Manager to manage the organization of key client projects. Infrastructure Project management responsibilities include delivering every project on time within budget and scope. Project managers should have a background in business skills, management, budgeting and analysis. Project managers are skilled at getting the best out of the people and projects that they oversee. They thrive when planning projects and working with project teams. Responsibilities • Coordinate internal resources and third parties/vendors for the flawless execution of projects, • Ensure that all projects are delivered on-time, within the scope and within budget, • Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility, • Ensure resource availability and allocation, • Develop a detailed project plan to track progress, • Use appropriate verification techniques to manage changes in project scope, schedule and costs, • Measure project performance using appropriate systems, tools and techniques, • Report and escalate to management as needed, • Manage the relationship with the client and all stakeholders, • Perform risk management to minimize project risks, • Establish and maintain relationships with third parties/vendors, • Create and maintain comprehensive project documentation Requirements • Excellent client-facing and internal communication skills, • Excellent written and verbal communication skills, • Solid organizational skills including attention to detail and multi-tasking skills, • Strong working knowledge of Microsoft Office, • PMP / PRINCE II certification is a plus, • Minimum of 4 years hands on work experience in any area of Infrastructure Operations, Network Operations, Service Desk., • Experience in Project/Program Management in relevant areas like Service Desk, Infrastructure Planning, Network Planning. Specific experience of onshore / offshore model, 3 tier model (offshore, account, customer) experience would be a plus., • Experience in working in a multi-national / multi-cultural environment., • Strong operations management skills (preferably ITIL Certified) with ability to extract, analyses data to drive improvement actions., • Ability to handle / negotiate with customers and/or senior Account personnel. Excellent Documentation, Presentation and communication skills – demonstrated in a work environment., • Must have a depth or breadth of knowledge and experience in five of the nine knowledge areas of Project Management as specialties., • Must also possess the necessary skills, behaviors, and traits to be successful as a project leader or project/Program office manager or change initiative manager., • Working toward professional Project Management certification recommended., • As a manager, provides direction to staff members in meeting established schedules or resolving operational problems., • Independently applies advanced Project Management principles, theories, and concepts, as well as expertise in related disciplines., • Selects appropriately which applicable standards, methods, tools, and applications to use., • Demonstrates analytical and systematic approach to problem solving., • Communicates fluently orally and in writing and can present complex technical information, • Maintains awareness of developing technologies and their application., • Advises, mentors, designs, establishes, evaluates, facilitates, influences, and promotes. Note: U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

Job DescriptionGopuff is seeking a Shift Supervisor for our Starbucks Operations team. Reporting to the Regional Manager, this role is a core part of the team with the responsibility to ensure order accuracy and fast, efficient delivery to our customers. This role contributes to Starbucks success by assisting the regional manager in executing store operations during scheduled shifts. This job deploys baristas and delegates tasks so that they can create and maintain the Starbucks Experience for our customers. The incumbent is responsible for modeling and acting in accordance with both Starbucks standards and Gopuff standards. What We Offer • Medical/Dental/Vision Insurance (for full-time employees), • 401(k) Retirement Savings Plan, • 25% employee discount & FAM Membership, • Vacation and Sick Time for eligible employees, • EAP through AllOne Health (formerly Carebridge)Responsibilities and essential job functions include but are not limited to the following:, • Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks and Gopuff, • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team, • Anticipates customer and store needs by constantly evaluating environment for cues, • Communicates information to manager so that the team can respond as necessary to create a great working environment during each shift, • Assists with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed, • Provides feedback to manager on employee performance during shift, • Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to baristas on shift to ensure operational excellence and to improve performance, • Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns, • Executes store operations during scheduled shifts, • Organizes opening and closing duties as assigned, • Maintains regular and consistent attendance and punctuality, • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards, • Follows health, safety and sanitation guidelines for all products, • Given the nature of our stores, our working hours could include early mornings, evenings, weekends and/or holidays to give you the opportunity to spend time with your employees. Customers turn to Gopuff to deliver their everyday essentials—day and night, rain or shine. We're assembling a team of thinkers, dreamers and risk takers who are ready to help us reshape the world of retail faster than ever before. And it doesn't hurt if you like snacks. Qualifications:, • 2+ years of leadership experience in retail, grocery, military, restaurant or equivalent experience, • ServeSafe Certification highly preferred, • Starbucks or other fast-paced cafe experience preferred, • Ability to work with fluid schedules, • Welcoming and helpful attitude toward new team members, • Learn and adapt to current technology needs, • Work both independently and with a team, • Have a focus on quality and take pride in your work, • Attention to detail and follow a multi-step processesPay:, • Gopuff pays employees based on market pricing and pay may vary depending on your location. Compensation for U.S. locations is based on a cost of labor index for that geographic area., • Philadelphia, PA Salary Ranges: $17.50/hr

Job DescriptionGopuff is seeking a Shift Supervisor for our Starbucks Operations team. Reporting to the Site Leader, this role is a core part of the team with the responsibility to ensure order accuracy and fast, efficient delivery to our customers. This role contributes to Starbucks' success by assisting the site leader in executing store operations during scheduled shifts. This job deploys baristas and delegates tasks so that they can create and maintain the Starbucks Experience for our customers. The incumbent is responsible for modeling and acting in accordance with both Starbucks standards and Gopuff standards. Responsibilities and essential job functions include but are not limited to the following: • Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks and Gopuff, • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team, • Anticipates customer and store needs by constantly evaluating environment for cues, • Communicates information to manager so that the team can respond as necessary to create a great working environment during each shift, • Assists with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed, • Provides feedback to manager on employee performance during shift, • Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to baristas on shift to ensure operational excellence and to improve performance, • Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns, • Executes store operations during scheduled shifts, • Organizes opening and closing duties as assigned, • Maintains regular and consistent attendance and punctuality, • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards, • Follows health, safety and sanitation guidelines for all products, • Given the nature of our stores, our working hours could include early mornings, evenings, weekends and/or holidays to give you the opportunity to spend time with your employees. Customers turn to Gopuff to deliver their everyday essentials—day and night, rain or shine. We're assembling a team of thinkers, dreamers and risk takers who are ready to help us reshape the world of retail faster than ever before. And it doesn't hurt if you like snacks. Qualifications:, • 1+ years of leadership experience in retail, grocery, military, restaurant or equivalent experience + 1 year of leadership in a cafe is preferred, • ServeSafe Certification highly preferred, • Starbucks or other fast-paced cafe experience preferred, • Ability to work with fluid schedules, • Welcoming and helpful attitude toward new team members, • Learn and adapt to current technology needs, • Work both independently and with a team, • Have a focus on quality and take pride in your work, • Attention to detail and follow a multi-step processesWhat We Offer, • Medical/Dental/Vision Insurance (for full-time employees), • 401(k) Retirement Savings Plan, • 25% employee discount & FAM Membership, • Vacation and Sick Time for eligible employees, • EAP through AllOne Health (formerly Carebridge)Pay

Job DescriptionSalary: JOIN OUR TEAM! BetWarrior is a next-generation digital gaming company with a bold mission: to redefine the way people experience sports betting and casino entertainment across Latin America. With a dynamic and diverse team, deep market insights, and cutting-edge technology, we're creating an experience that is personalized, responsible, and always player-first. Great people, bold ideas, and a sharp focus on user experience set us apart We operate in a highly competitive industryinnovation, speed, and execution are critical to our success. Were now entering a phase of accelerated growth and are looking to professionalize our delivery function. Thats where you come in. We're looking for anRPF Manager to lead the Risk, Payments, and Fraud (RPF) area, ensuring operational continuity, transactional integrity, fraud prevention, regulatory compliance, and efficiency in deposit and withdrawal processes. They will act as a strategic liaison between operations, PSPs, Finance, Compliance, Product, IT, and key business areas, with a focus on data, control, and continuous improvement. In this role, youll: • Spearheaded comprehensive risk, fraud, and payments operations across multiple LATAM countries, defining and driving data-driven KPIs and operational objectives., • Drove operational excellence by overseeing performance, quality, and workload prioritization, ensuring seamless communication and alignment with critical internal teams (VIP, CS, CRM, Finance, AML, Legal, Product, IT)., • Managed critical incidents and provided executive oversight on escalations, ensuring the integrity and consistency of all transactions and operational batches., • Supervised and optimized all payment operations (deposits, withdrawals, reconciliations), monitoring PSP performance, evaluating new integrations, and ensuring regulatory compliance across jurisdictions., • Defined and enforced robust fraud and risk mitigation strategies, leading complex investigations (bonus abuse, impersonation) and leveraging data analysis to continuously adjust rules and processes, significantly reducing operational losses., • Championed efficiency and control by designing and optimizing operational flows, leading improvement and automation projects, and ensuring all processes and documentation (Confluence, Jira) remained up-to-date., • Provided strategic leadership by preparing detailed reports for Management, supervising PowerBI dashboards, and proposing data-driven operational improvements based on trend and quantitative analysis., • Ensured rigorous compliance and governance, participating in internal/external audits and validating documentation for external entities. Were looking for someone who brings: • 5+ years driving results in high-stakes environments like payments, fraud prevention, or operational risk., • Proven track record of leading and scaling high-volume, high-performance operations and teams., • Deep, practical knowledge of the intricate LATAM payment ecosystem and cutting-edge anti-fraud technologies., • Proficiency in Power BI for advanced data analysis, dashboard creation, and key performance indicator (KPI) tracking. Expert-level Excel skills for complex, ad-hoc analysis., • Direct experience with PSP integrations and optimizing performance to maximize business value., • Design and implementation of robust fraud and operational risk control models that safeguard the business., • Hands-on experience with PIQ, Zendesk, Confluence, and Jira to streamline complex operations., • Native/Advanced fluency in Spanish and Advanced English is required; Portuguese is a significant advantage., • Exceptional leadership qualities combined with a strong strategic and operational vision., • A data-driven approach to complex problem-solving and strategic decision-making., • Ability to make critical, high-impact decisions quickly and effectively under pressure., • Expert in incident resolution, timely escalation, and maintaining operational continuity., • Outstanding executive communication skills with a relentless focus on delivering measurable results. We expect every team member to live our values: Accountability & Ownership Take charge, own your craft Reliability Deliver with quality and consistency Teamwork Collaborate, challenge, and grow together Winner Spirit Compete with purpose and grit Wellbeing Build a career that energizes you Curiosity & Innovation Keep questioning. Keep improving

Job DescriptionSalary: $145,000 - $160,000 Now in its 50th season, Opera Philadelphia stands at the forefront of innovation, redefining opera for our time. As the regions premier opera producer and one of the countrys most influential companies, Opera Philadelphia continues to expand and transform as a vibrant hub for operatic experiences, connecting audiences and artists in ways that give voice to the present, reimagine the past, and shape the future of the art form for generations to come. Founded as a regional company focused on traditional productions in a single venue, Opera Philadelphia has evolved into an internationally celebrated trailblazer in contemporary opera. Praised byThe New York Times as a "hotbed of operatic innovation," the company remains committed to 21st-century opera while actively performing in its original home at the historic Academy of Music. Opera Philadelphia also creates interdisciplinary experiences in diverse spaces across the cityfrom immersive performances at the Barnes Foundation and the Philadelphia Museum of Art to pop-up cabaret shows in converted garages, and free outdoor screenings on Independence Mall for tens of thousands of Philadelphians. Type of Employment: Salaried, exempt Reports to: General Director and President Direct Reports: Director of Production, Director of Artistic Administration, Director of Music and Chorus, Director of Guest Services, Director of Marketing Important Staff Relationships: General Director & President; Chief Development Officer, Vice President of Community Initiatives; VP of Administration & Human Resources, PR Consultant, Finance Consultant Central Role: This position provides management of Opera Philadelphias overall day-to-day operations and artistic functions, working closely with the General Director to implement strategic plans and ensure efficient execution across all departments, including managing teams, optimizing processes, and driving overall operational excellence to achieve company goals. Summary: The Vice President of Operations and Artistic plays a vital leadership role at Opera Philadelphia, overseeing both the operational backbone and the strategic planning that supports the companys artistic vision. In close partnership with the General Director, this position helps shape and implement artistic plans while ensuring the organizations internal systems, resources, and teams are aligned to support creative goals. The VP leads cross-functional coordination across departmentsincluding artistic planning, production, and administrationto ensure seamless integration of day-to-day operations with long-term artistic strategy. They identify opportunities for innovation, remove operational barriers, and promote a culture of accountability and collaboration Operations: • Provides day-to-day leadership in support of the organizations strategic plan, mission, core values, and objectives, • Partners with the General Director to carry out Operas vision and strategy, • Intentionally leads with a focus on advancing diversity, equity, inclusion and belonging practices, • A senior leader for the organization and has oversight of major functions and departments within Marketing and Communications, Guest Services, Leadership Development and Equity, and Community Engagement & Volunteer Management., • Works closely with Finance, Community Initatives, Human Resources & Administration, and Development., • Collaborates with Administration & Human Resources to implement systems and processes for staff rollout, • Works with the Leadership Team to develop and implement plans for the operational infrastructure of systems, processes, and employees to achieve business goals., • Creates, implements and rolls out plans, internal infrastructures, reporting systems and policies all designed to foster growth, funding, community impact, internal operations and efficiencies within Opera Philadelphia., • Manages the finance function within the organization, • Provides organizational budget oversight in collaboration with the Finance Consultant, • Works with the General Director and Leadership Team to establish annual, quarterly, and monthly strategic priorities and facilitates workflows, • Supports internal culture and engagement activities Artistic: • Works closely with the General Director and the artistic planning team (Music Director, Managing Director, Artistic Advisors, Artistic Administrator, and Production Director) to create each seasons artistic plan, including the choice of production titles (new or existing), casts, resources, and venues. Adheres to the companys artistic vision, including the commitment to creating new works, energizing artists, and forming genuine partnerships., • Creates the artistic and production expense budget for the artistic plans. Works closely with the CFO to clearly communicate the budget to the finance committee and board as necessary for approvals., • Direct Oversight and Mangement of the Artistic, Production and Music departments., • Implements the approved artistic plans, including negotiating directly or overseeing all artistic and production contracts necessary to hire all artists and production staff, secure venues and equipment, and create or continue partnerships, including co-producers and unions. Insures high production standards, exceptional artistic quality and unwavering personal and professional integrity, • Works closely and collaboratively with the Music Director., • Supports the needs of other company departments, providing information about the artistic plan necessary for promotion, marketing, educational and fundraising activities., • Serves as a member of the executive management team, working collectively to review and implement company policies as they pertain to human resources, facilities, and safety., • Serves as an executive representative for Opera Philadelphia to the community and the field, • Lead and manage all union negotiaitions including prep and front line negotiations Experience & Attributes • Leadership & Expertise: At least 7 years of experience in a senior role within a successful classical music organization, preferably opera or orchestra., • Staff Management: Demonstrated track record in managing staff at varying levels., • Board of Directors Interface: Experience working with and hand communicating to members of the board of directors, including oversight of board committees, volunteers, and cross-functional staff., • Strategic Planning & Budgeting: Experience in helping to shape short- and long-term organizational planning and developing budgets that align with strategic priorities., • Communication Skills: Exceptional written and oral communication abilities, including experience presenting to boards and stakeholders., • Relationship Management: Strong interpersonal skills with a talent for inspiring staff, volunteers, and donors to build lasting relationships., • Team Leadership: Experience hiring, managing, mentoring, and evaluating staff to achieve goals., • Financial Acumen: Strong experience with budget creation, tracking, and financial reporting, ensuring transparency and accountability., • A bachelors degree or equivalent combination of education and experience, • A minimum of 7-10 years of experience in progressively responsible leadership positions, which includes work in all functional areas preferably within a major cultural institution, nonprofit organization, educational institution, or other environment of similar complexity., • Demonstrated ability to provide management oversight, leadership, and direction with at least five years of significant supervisory experience, including experience creating and managing a budget. A strong record of recruiting and developing exceptional people and fostering a transparent work environment where collegiality is a key to success., • Skill at goal setting and measuring success, and agility in addressing alternate program directions to meet goals when necessary. Experience in developing, implementing, and monitoring strategic plans., • Ability and willingness to travel domestically as necessary. Opera Philadelphia is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of anti-racism and to providing employees with a work environment free of discrimination and harassment.All hiring decisions are based on business needs, job requirements and individual qualifications. We do not discriminate in our process based on race, color, religion or belief, age, gender identity, sexual orientation, disability, or family status. Opera Philadelphia strongly encourages individuals from historically marginalized communities to apply.

Job DescriptionCompany Description Customized Energy Solutions (CES) is a privately held company and a nationally recognized leader in energy market consulting and technology. Our Congestion Management Services team specializes in helping clients navigate the complexities of wholesale electricity markets, with a focus on transmission congestion, risk mitigation, and FTR/ARR portfolio optimization in markets such as SPP, MISO, PJM, and others. By combining deep market expertise with advanced data analytics, CES delivers high-impact solutions that support trading, operational planning, and regulatory strategy. Our clients include generation owners, load-serving entities, traders, and financial institutions, and our work spans both renewable and conventional assets. As part of our Congestion Management Services team, you'll work at the forefront of transmission and congestion-related challenges—supporting strategic decision-making and helping clients respond to changing market dynamics and regulatory developments. CES has been nationally and regionally recognized for sustained growth and innovation, including listings on the Inc. 500|5000 and Philadelphia Business Journal’s Top 100 Companies, with a “Best Places to Work” designation and Hall of Fame status for five or more consecutive years. Our team is composed of highly motivated, collaborative, and mission-driven professionals. With headquarters in Philadelphia and offices across the U.S., Canada, Japan, India, and Vietnam, CES offers a flexible, collegial, and globally connected work culture for those passionate about the future of energy. Job Description Customized Energy Solutions is seeking a strategic, technically fluent analytics leader to shape and scale the AI/ML optimization capabilities of our GridBOOST platform — CES’s advanced energy storage and market optimization engine. This role bridges technical innovation and business impact, leading a cross-functional team of data scientists and engineers to enhance bidding, forecasting, and optimization capabilities across multiple energy markets. This role focuses on technical methodology and innovation with direct involvement with the operations and client facing team members, as well as occasional direct interaction with clients. Ideal candidates for this position will be able to work both independently and collaboratively and will possess strong communication skills and exceptional analytical skills. • Define the technical roadmap for optimization and forecasting within the GridBOOST platform., • Lead a team of data scientists and analysts in developing and deploying scalable AI/ML models., • Collaborate with product, market operations, and client teams to translate analytical insights into optimization features., • Oversee the design and maintenance of analytical pipelines in a modern cloud environments., • Balance short-term performance goals with long-term product innovation and market expansion., • Represent CES’s analytical capabilities in client discussions, industry forums, and cross-team strategy meetings.Qualifications, • 8–10 years of experience leading analytical teams in energy, trading, or industrial optimization environments., • Strong foundation in forecasting, optimization, and machine learning, with demonstrated success applying these to real-world energy or operational systems., • Familiarity with U.S. wholesale or distributed energy markets (e.g., ISO/RTO) and energy asset optimization., • Experience building and scaling AI/ML workflows (Python, AWS, or equivalent)., • Proven leadership in managing technical teams and translating complex analytics into business value., • Advanced degree (Master’s or PhD) in engineering, data science, applied math, or a related field preferred. Additional Information At Customized Energy Solutions, we offer a competitive salary based on experience, along with performance-based bonuses, health coverage, and tuition reimbursement to support your growth. We look for colleagues who can work independently, collaborate effectively, and embrace continuous learning and knowledge-sharing. Together, we foster a supportive environment where teams grow, innovate, and build sustainable solutions for the future. Customized Energy Solutions provides equal employment opportunities to all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description Who We Are NeuroFlow CEO and West Point graduate Christopher Molaro served in the army for five years, including a tour in Iraq as a platoon leader. Coming back home, he experienced firsthand the gaps in the behavioral health system and how veterans and civilians alike face too many barriers when it comes to receiving appropriate, timely care. While pursuing his MBA at Wharton, Chris met his future co-founder Adam Pardes, and the two agreed – even the most engaging digital mental health apps in the world wouldn't truly change the problem; only a solution that systematically integrated behavioral health into the full healthcare ecosystem could create meaningful change. And so they created NeuroFlow. What We Do: We pride ourselves on partnering with healthcare leaders to assist in driving better outcomes, lowering total cost of care, and making behavioral health risk more predictable and transparent. NeuroFlow exists to make sure no one who needs behavioral health support falls through the cracks.We build more than just engaging digital health tools for self-care: we create platforms that identify population behavioral health risk early, engage individuals with acuity-specific resources, and enable care teams to make smarter and more efficient decisions. Together, NeuroFlow's solutions arm healthcare organizations with the insights they need to overcome the systemic challenges in today's healthcare ecosystem. How We Do It: The award-winning culture at NeuroFlow is one built around encouragement and daring to be great. Our core values have been displayed in our office since day one, and each team member is responsible for carrying out these values and keeping each other accountable to them. We succeed through our flexibility and agility, navigating and transforming an industry ripe for change where "no" or "can't" is too often the default. NeuroFlow offers unique opportunities to work in a fun and challenging fast-paced environment with direct, meaningful impact on helping to close the divide between mental and physical health. NeuroFlow's Technical Support Specialist serves as a critical bridge between end-users, implementation teams, client success, and engineering across our multi-product healthcare SaaS portfolio (NeuroFlow, BHL, Owl, Quartet). In this role, you'll balance advanced technical troubleshooting with strategic problem-solving in a fast-scaling organization where processes are evolving and cross-functional collaboration is essential. You'll maintain 98%+ SLA compliance while managing complex support issues across distinct product lines, each with unique technical architectures and customer expectations. Success requires equal parts technical expertise, customer empathy, and organizational savvy. Key Responsibilities Multi-Product Technical Support (50%) • Resolve escalated support tickets across NeuroFlow's product portfolio, navigating product-specific technical nuances including EHR integrations, data workflows, and platform configurations, • Diagnose and troubleshoot advanced technical issues spanning software configurations,, • API integrations, SSO implementations, and user-reported defects, • Maintain 98%+ first response SLA compliance (8-hour target) while managing competing priorities across product lines, • Partner with engineering to reproduce, document, and validate defect fixes, • Participate in defect triage meetings, advocating for customer impact and priority, • escalation, • Create and maintain multi-product knowledge base articles to drive user adoption and, • self-enablement, • Document product-specific technical patterns and common resolution paths to reduce, • repetitive escalations, • Translate complex technical concepts into accessible language for non-technical audiences, • escalations, • Manage customer expectations during extended troubleshooting or engineering, • Maintain 98%+ first response SLA compliance across all product lines, • Reduce resolution time for repeat issues through improved documentation, • Close 80%+ of assigned tickets without re-escalation, • Contribute technical input to 90%+ of applicable product/engineering discussions, • Document 15+ high-quality knowledge base articles per quarter, • 1+ years of experience in healthcare technology, including EHR integrations, data workflows, and SaaS platform configurations., • Proven success supporting SaaS products with complex integrations such as EHR, API, and SSO., • Strong troubleshooting methodology across web applications, APIs, and database systems, • Proficiency with support platforms (Zendesk, Jira) and ticketing workflows, • Ability to read and interpret logs, API responses, and basic SQL queries (nice to have), • Experience working in fast-scaling organizations where processes are actively evolving, • Exceptional written and verbal communication for technical and non-technical audiences, • United States Citizenship, • Applicants selected will be subject to a security investigation and eligibility requirements for access to classified (Public Trust) information.Preferred Qualifications, • Healthcare SaaS or behavioral health technology experience, • Exposure to multiple product lines within a single organization *Applicable for full time employees Flexible work schedule, unlimited PTO, physical and mental wellness benefits, medical coverage, parental leave, 401K, company-sponsored events, referral program, onsite gym, dog friendly office, snacks in the office, commuter benefits, onsite massages. What We Believe: NeuroFlow is a proud equal opportunity employer. Every day we are working to tackle the mental health crisis in America, and in order to do that well, we need diverse voices, experiences, and perspectives at the table. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace. *Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are typically done which will ensure an equal employment opportunity without imposing undue hardship on NeuroFlow. Please inform our Talent team if you need any assistance completing any forms or to otherwise participate in the application process. As a HIPAA compliant organization All team members shall: * Act in accordance with NeuroFlow's Information Security Policies. * Protect organizational assets from unauthorized access, disclosure, modification, destruction or interference. * Report security events or other risks to the organization * Execute organizational security processes or activities * Perform security responsibilities that defined and communicated for their role * Be responsible for their actions regarding the security of organization

Job Description Symmetrio is seeking a GRC Manager to support a large enterprise organization. In this hands-on leadership role, you’ll be responsible for developing and implementing a governance, risk, and compliance (GRC) framework across policy, audit, and risk management functions. The ideal candidate will bring structure to complexity; translating regulatory requirements into actionable processes that enhance visibility, accountability, and cybersecurity readiness. This position requires a strong mix of strategic vision and operational execution, with an emphasis on workflow design, risk modeling, and policy alignment. This is a hybrid position requiring on-site presence in Philadelphia two to three days per week. The salary range for this role is $105,000 to $140,000, based on experience. Responsibilities • Policy Management: Oversee document lifecycle, approval processes, and retention schedules., • Audit & Compliance: Establish control assignment models, streamline evidence collection, automate testing, and manage exception handling., • Risk Management: Build risk-to-control mappings, establish prioritization frameworks, and track Plans of Action and Milestones (POAMs)., • Develop and refine vendor risk scoring models to enhance third-party oversight and accountability., • Create and standardize templates, forms, and dashboards for system inventories, POAMs, and compliance documentation., • Lead the development and maintenance of a Security Minimum Baseline, ensuring regulatory alignment and cybersecurity readiness., • Review and cross-map security policies against frameworks such as HIPAA, CJIS, IRS Pub 1075, and PCI-DSS., • Collaborate with IT, audit, and information security teams to integrate GRC workflows with existing enterprise platforms (e.g., ServiceNow, Archer, or similar)., • 5+ years of experience in governance, risk, and compliance, IT audit, or cybersecurity program management., • Proven success implementing or managing enterprise-level GRC frameworks or platforms., • Strong understanding of NIST, ISO 27001, FISMA, and FedRAMP standards and control structures., • Skilled in policy development, control documentation, and regulatory interpretation., • Excellent communication and collaboration abilities with cross-functional teams. Preferred • Experience with ServiceNow GRC, RSA Archer, or similar tools., • Background supporting regulated enterprise or public sector environments., • Certifications such as CISSP, CRISC, CISA, or CGEIT., • Health Care Plan (Medical, Dental & Vision), • 401k Retirement Plan (4% match), • Paid Time Off (Vacation, Sick & Public Holidays)

Job Description Responsible for conducting risk/needs assessments, developing and implementing service plans for all clients assigned to their caseload, facilitating scheduled workshops/programs/groups, and developing discharge plans. Scope of Duties: • Conduct orientation and assessment of all new clients via the approved agency Assessment Tools., • Complete Service Plans on all assigned clients based on approved agency assessment tools with client input., • Monitor and document client progress according to funding source standards and/or operational policy and procedures., • Update service plan with client input., • Schedule and facilitate case management meetings with clients as required., • Identify and/or develop resources and link clients to needed services., • Facilitate scheduled workshops/programs/groups addressing client's needs., • Fulfill obligations of training agreements entered into for core curriculum programs., • Develop appropriate discharge plan on all assigned clients as per contractual requirements., • Facilitate house meetings as needed., • Participate in required internal/external Treatment Team meetings., • Complete all required reports and other documentation., • Demonstrate competency in program related certifications., • Provide support to program assistant function., • Interact verbally and non-verbally with all clients, staff, and outside contacts professionally with respect and courtesy., • Maintain client and staff confidentiality in compliance with administrative policies and procedures., • Regularly required to stand and walk., • Occasionally lift and move up to 25 lbs., • Ability to observe an area that can be seen up and down or to the left and right while eyes remain fixed on a given point.

Job Description Responsible for conducting risk/needs assessments and developing service plans for all clients assigned to their caseload. Schedule and facilitate case management meetings with clients, facilitate scheduled workshops, programs, and groups addressing clients' needs, and develop resources for needed client services. Scope of Duties: • Conduct orientation and assessment of all new clients via the approved agency Assessment Tools., • Complete Service Plans on all assigned clients based on approved agency assessment tools with client input., • Monitor and document client progress according to funding source standards and/or operational policy and procedures., • Update service plan with client input., • Schedule and facilitate case management meetings with clients as required., • Identify and/or develop resources and link clients to needed services., • Facilitate scheduled workshops/programs/groups addressing client's needs., • Fulfill obligations of training agreements entered into for core curriculum programs., • Develop appropriate discharge plan on all assigned clients as per contractual requirements., • Facilitate house meetings as needed., • Participate in required internal/external Treatment Team meetings., • Complete all required reports and other documentation., • Demonstrate competency in program related certifications., • Provide support to program assistant function., • Act as liaison between funding source and community resources and program., • Advocate on behalf of needs of program participants (clients)., • Ensure access to appropriate recreational venues., • Attend hearings as subpoenaed or assigned., • Interact verbally and non-verbally with all clients, staff, and outside contacts professionally with respect and courtesy., • Maintain client and staff confidentiality in compliance with administrative policies and procedures., • Regularly required to stand and walk., • Occasionally lift and move up to 25 lbs., • Ability to observe an area that can be seen up and down or to the left and right while eyes remain fixed on a given point.

Job Description Responsible for conducting risk/needs assessments, developing and implementing service plans for all clients assigned to their caseload, facilitating scheduled workshops/programs/groups, and developing discharge plans. Scope of Duties: • Conduct orientation and assessment of all new clients via the approved agency Assessment Tools., • Complete Service Plans on all assigned clients based on approved agency assessment tools with client input., • Monitor and document client progress according to funding source standards and/or operational policy and procedures., • Update service plan with client input., • Schedule and facilitate case management meetings with clients as required., • Identify and/or develop resources and link clients to needed services., • Facilitate scheduled workshops/programs/groups addressing client's needs., • Fulfill obligations of training agreements entered into for core curriculum programs., • Develop appropriate discharge plan on all assigned clients as per contractual requirements., • Facilitate house meetings as needed., • Participate in required internal/external Treatment Team meetings., • Complete all required reports and other documentation., • Demonstrate competency in program related certifications., • Provide support to program assistant function., • Interact verbally and non-verbally with all clients, staff, and outside contacts professionally with respect and courtesy., • Maintain client and staff confidentiality in compliance with administrative policies and procedures., • Regularly required to stand and walk., • Occasionally lift and move up to 25 lbs., • Ability to observe an area that can be seen up and down or to the left and right while eyes remain fixed on a given point.

Job Description Responsible for conducting risk/needs assessments, developing and implementing service plans for all clients assigned to their caseload, facilitating scheduled workshops/programs/groups, and developing discharge plans. Scope of Duties: • Conduct orientation and assessment of all new clients via the approved agency Assessment Tools., • Complete Service Plans on all assigned clients based on approved agency assessment tools with client input., • Monitor and document client progress according to funding source standards and/or operational policy and procedures., • Update service plan with client input., • Schedule and facilitate case management meetings with clients as required., • Identify and/or develop resources and link clients to needed services., • Facilitate scheduled workshops/programs/groups addressing client's needs., • Fulfill obligations of training agreements entered into for core curriculum programs., • Develop appropriate discharge plan on all assigned clients as per contractual requirements., • Facilitate house meetings as needed., • Participate in required internal/external Treatment Team meetings., • Complete all required reports and other documentation., • Demonstrate competency in program related certifications., • Provide support to program assistant function., • Interact verbally and non-verbally with all clients, staff, and outside contacts professionally with respect and courtesy., • Maintain client and staff confidentiality in compliance with administrative policies and procedures., • Regularly required to stand and walk., • Occasionally lift and move up to 25 lbs., • Ability to observe an area that can be seen up and down or to the left and right while eyes remain fixed on a given point.

Job Description Responsible for conducting risk/needs assessments, developing and implementing service plans for all clients assigned to their caseload, facilitating scheduled workshops/programs/groups, and developing discharge plans. Scope of Duties: • Conduct orientation and assessment of all new clients via the approved agency Assessment Tools., • Complete Service Plans on all assigned clients based on approved agency assessment tools with client input., • Monitor and document client progress according to funding source standards and/or operational policy and procedures., • Update service plan with client input., • Schedule and facilitate case management meetings with clients as required., • Identify and/or develop resources and link clients to needed services., • Facilitate scheduled workshops/programs/groups addressing client's needs., • Fulfill obligations of training agreements entered into for core curriculum programs., • Develop appropriate discharge plan on all assigned clients as per contractual requirements., • Facilitate house meetings as needed., • Participate in required internal/external Treatment Team meetings., • Complete all required reports and other documentation., • Demonstrate competency in program related certifications., • Provide support to program assistant function., • Interact verbally and non-verbally with all clients, staff, and outside contacts professionally with respect and courtesy., • Maintain client and staff confidentiality in compliance with administrative policies and procedures., • Regularly required to stand and walk., • Occasionally lift and move up to 25 lbs., • Ability to observe an area that can be seen up and down or to the left and right while eyes remain fixed on a given point.

Job DescriptionRisk Intermediary located in New Jersey seeks a VP of Claims for a Municipal Insurance fund. Claims handled are Workers Comp, Property and Liability and Professional Liability. Fund has 28 members submitting New Jersey based Public Entity based claims. This position will lead operational and administrative claims functions including reserving. Will also manage TPA relationships and direct TPA's Workers Comp activities. Will also manage staff Liability Litigation Managers and lead claims reporting. Require JD with 20 years experience in an Insurance Claims Department, TPA or Risk Management Department. Knowledge of New Jersey Civil Tort and Workers Comp claims systems. Advanced skills in Coverage Analysis, Litigation Management and Negotiation. Auto Liability, General Liability and Employer Liability claims. Knowledge needed in MS Office Products (Word, Excel and Powerpoint). Will work remote but must be within driving distance of office. Will manage 9-12 people. Minimal travel. Salary $150-200k no bonus opportunity.

Job Description The employee in this classification shall report to the Regional Director. The responsibilities are administrative in function, including coordinating and providing support and assistance across the program operations, including but not limited to: supervising the screening and housing placement of all clients, accountability for the client population, completing all necessary documentation in compliance with Volunteers of America Delaware Valley procedures and funding source requirements. SCOPE OF DUTIES: 1. Interact with all clients, staff and community members respectfully and courteously., 2. Maintain client and staff confidentiality in compliance with operational policies and procedures., 3. Attend and participate in regularly scheduled staff meetings, supervisory conferences, and training sessions., 4. Identify potential homeless populations that are suitable for the Transitional Living and Supportive Services programs., 5. Inspect and monitor client records to ensure that services provided respond to assessed risk and needs and are in compliance with contractual requirements identified by the funding source and Volunteers of America Delaware Valley., 6. Collect all assessment and related research data and process information on the database., 7. Develop and maintain positive relationships with funding and regulatory agencies and comply with all applicable housing, certification, and accreditation requirements., 8. Develop and maintain positive relationships with community resources, including service providers and planning bodies, elected officials, and civic and religious associations., 9. Ensure the timely completion of all reports, fiscal data, and quarterly reports as required., 10. Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, participating in professional affiliations., 11. Work with program teams to ensure accurate monthly, quarterly and annual reporting on outcomes., 12. Act as a liaison between the program and the community, to include the law enforcement partnerships, social service agencies within the community and other partnering providers. The Employee in this position must have a bachelor’s degree with at least 2 years’ experience working directly with people experiencing homelessness or high school diploma or equivalent with five to ten years social service experience. The position requires demonstrated ability and mastery of the following skills: resource development, community and public relations, experience with diverse populations and office administration. Good oral and written communications and organization skills. Employee must have functioning knowledge of computer software, specifically Microsoft Office, including Access, Excel, and Word. Must possess valid driver’s license and meet agency standards. Bilingual a plus.