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  • Guest Experience Specialist
    Guest Experience Specialist
    2 days ago
    $70000–$75000 yearly
    Full-time
    Manhattan, New York

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. At NAYA, our mission is to share the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission. If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Paid Vacation time, • Pet Insurance - because At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. The Guest Experience Specialist is responsible for managing and elevating NAYA's guest communication across all feedback channels---including email, surveys, social media, and third-party platforms. This role ensures that every guest interaction is handled with care, consistency, and a solutions-oriented mindset, turning feedback into meaningful action. You will serve as the voice of the guest within the organization---responding to inquiries, recovering guest experiences, documenting insights, and escalating issues when needed. You'll be the person who sees feedback as more than a response task, but as a system for continuous improvement---someone who is empathetic, detail-oriented, and driven to create exceptional guest experiences at scale. How You'll Impact What You'll Do Guest Communication \& Recovery • Address a wide range of topics including general inquiries, food and service feedback, and technical issues., • Recover guest experiences through thoughtful, timely, and solution-oriented responses., • Support and potentially expand into active engagement on social media comments. Feedback Management \& Documentation • Accurately document, categorize, and track all guest inquiries and feedback., • Maintain detailed records to ensure visibility into trends, recurring issues, and resolution outcomes., • Utilize reputation management and CRM tools to manage interactions efficiently and consistently. Escalation \& Issue Resolution • Identify and escalate inquiries to appropriate internal stakeholders, including Operations, Marketing, and Technology teams., • Clearly document technical issues and partner with teams to ensure timely resolution., • Monitor recurring issues and help prevent future occurrences through proactive follow-up. Insights \& Continuous Improvement • Analyze guest feedback to identify patterns, risks, and opportunities for improvement., • Provide recommendations to enhance guest experience across in-store and digital channels., • Conduct proactive guest outreach when needed to support operational initiatives or marketing campaigns. Operational Awareness • Maintain a strong, up-to-date understanding of NAYA's menu, restaurant operations, procedures, and technology platforms., • Stay current on updates and changes to ensure accurate and informed guest communication. What you Bring • High School Diploma or equivalent required., • 1+ years of experience in a customer-facing role, ideally within hospitality or a multi-unit environment., • Exceptional customer service skills, with strong active listening and written/verbal communication abilities., • Experience using tools such as Google Workspace, reputation management platforms (Tattle, SOCI, Olo Engage, Yext), and CRM systems (Salesforce, Kustomer, Gladly, etc.)., • Ability to document and communicate technical issues clearly for escalation and resolution., • Strong organizational skills with a high level of attention to detail. A mindset that is: • Guest-first, prioritizing quality of interaction over speed---ensuring every guest feels heard and supported, not rushed., • Skilled at navigating complex feedback, able to break down multi-layered concerns and respond thoughtfully., • Intuitive in recognizing when a guest is seeking resolution versus simply wanting to be heard---and able to adapt accordingly., • Curious and growth-oriented, with a desire to continuously improve how the role functions, not just execute it., • Highly organized, empathetic, and solutions-driven.

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  • Family Child Care Network Educational Specialist
    Family Child Care Network Educational Specialist
    12 days ago
    Full-time
    West Bronx, The Bronx

    MARC Academy and Department of Education (DOE) view family childcare as a respected and valued profession within the early care and education system in New York City. We seek to support and enhance the existing strengths of family childcare as birth-4 programs that promote continuous and responsive relationships, strengthen early learning skills, build resilience, and lay the foundation for all future learning. The primary role of the Education Specialist/Coach is to build strengths-based relationships with affiliated providers to support them as needed and, in particular, with implementing high quality play-based instruction. Responsibilities: ● Collaborate with the FCC Education Director, FCC Family Support Worker, and FCC Monitors to meet the needs of all children and families. ● Provide twice monthly strength-based practice-based coaching to a cohort of affiliated providers as they implement a mixed-age curriculum. ● Adapt and provide guidance to affiliated providers on the implementation of an evidence-based curriculum for mixed-age group settings that meets the individual needs of all children. ● Review and adapt appropriate curriculum supports and documents with affiliated providers that foster hands-on developmentally appropriate and relationship-based interactions with all children. ● Assist affiliated providers gathering observations of children and entering child assessment data in a timely manner and support its use for curriculum and lesson planning. ● Document all coaching sessions aligned with the DOE’s Early Childhood Framework for Quality (EFQ). ● Assist in ongoing outreach, enrollment, and all other administrative tasks. ● Support FCC Education Director in coordinating all required professional learning days –ongoing. ● Maintain relationships with community partners who provide mental health, special needs, and other support services for all affiliated providers and families. ● Create and regularly update Community Partner Resource Guide within FCC Network. ● Participate in twice-monthly FCC Network staff meetings to connect about individual providers, families, and coordinate all services. ● Participate in Network staff professional learning sessions delivered. ● Other tasks as assigned by FCC Education Director/FCC Director. ● Travel within FCC Network catchment area is REQUIRED Skills: ● Time management skills are essential * Ability to multitask *Must be a team player * Must be flexible with changing schedules and priorities. *Skilled Communicator * Appreciation for the unique needs of all providers and families. Qualifications ● BA/BS in early childhood or infant/toddler studies (required) ● Experience teaching children under six (required) ● Experience working in family childcare and/or with infants and toddlers (preferred)

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  • Family Support Partner - Bilingual (Spanish)
    Family Support Partner - Bilingual (Spanish)
    1 month ago
    Part-time
    Woodland Park

    Purpose: In order to ensure families have support, knowledge, and advocacy skills, Family Support Partners are the core of the Family Support Organization, providing support, education, and advocacy for primary caregivers parenting children and youth with emotional, developmental, mental, behavioral, and substance abuse needs. Duties: Support • Support the development of the Child-Family Team through engagement of informal and natural supports, • Demonstrate empathy and compassion through active listening to families’ needs, • Provide information on the System of Care and parenting a child with needs, • Engage CMO, families, and youth in learning about FSO services and supports, including Youth Partnership, • Model advocacy skills for families within the Child-Family Team and other meetings, • Develop the advocacy skills of families by providing resources and preparation for meetings Skills: Personal experience as a parent/caregiver of a child or youth with behavioral health needs Demonstrate success navigating New Jersey’s child-serving systems Must have excellent interpersonal skills Familiarity with local and county networking and strategic partnerships is encouraged Must have a valid New Jersey driver’s license with an excellent driving record and reliable transportation Hours: Generally M-F 9-5, must be flexible to work evenings and weekends. Must be on call from 8 AM-8 PM M-F Status: Full-time/Part-time, hourly employee

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  • Family Support Partner
    Family Support Partner
    1 month ago
    Part-time
    Woodland Park

    Purpose: In order to ensure families have support, knowledge, and advocacy skills, Family Support Partners are the core of the Family Support Organization, providing support, education, and advocacy for primary caregivers parenting children and youth with emotional, developmental, mental, behavioral, and substance abuse needs. Duties: Support • Support the development of the Child-Family Team through engagement of informal and natural supports, • Demonstrate empathy and compassion through active listening to families’ needs, • Provide information on the System of Care and parenting a child with needs, • Engage CMO, families, and youth in learning about FSO services and supports, including Youth Partnership, • Model advocacy skills for families within the Child-Family Team and other meetings, • Develop the advocacy skills of families by providing resources and preparation for meetings Skills: Personal experience as a parent/caregiver of a child or youth with behavioral health needs Demonstrate success navigating New Jersey’s child-serving systems Must have excellent interpersonal skills Familiarity with local and county networking and strategic partnerships is encouraged Must have a valid New Jersey driver’s license with an excellent driving record and reliable transportation Hours: Generally M-F 9-5, must be flexible to work evenings and weekends. Must be on call from 8 AM-8 PM M-F Status: Full-time/Part-time, hourly employee

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