Level 2 Help Desk Technician - System Administrator
17 days ago
Chandler
Job Description Pay: $60,000.00 per year Job description: About Us American Sports Entertainment Company, LLC (ASEC) is the largest independent owner/operator of ice rink facilities in the United States, with 23 premier locations nationwide. Our IT team supports a dynamic and growing organization, and we’re seeking a skilled Level 2 Help Desk Technician to join us in delivering exceptional technical support and operational excellence. Position Overview As a level 2 helpdesk technician, You’ll work closely with cross-functional teams, including network operations, systems administration, and software development, to ensure timely resolution and continuous improvement of IT services. Key Responsibilities • Provide advanced troubleshooting for hardware, software, and network issues., • Resolve issues related to system performance, application errors, and user access across multiple platforms (Windows, macOS, Linux)., • Manage and monitor ticket queues, ensuring SLAs are met and customer satisfaction remains high., • Collaborate with IT leadership on project planning, execution, and documentation., • Maintain and update knowledge base articles and technical documentation., • Assist with onboarding and offboarding processes, including provisioning and deprovisioning of accounts and devices., • Support remote facilities and users via VPN, RDP, and other remote tools., • Coordinate with vendors and third-party support when necessary., • Participate in root cause analysis and continuous improvement initiatives., • Assist with VOIP deployments and administration., • Provide O365 Administration through OneDrive, Sharepoint, Teams, and Outlook. Required Qualifications • Associate’s degree in Information Technology or related field (Bachelor’s preferred)., • 2+ years of experience in IT support, with at least 1 year in a Level 2 or equivalent role., • Strong knowledge of Windows Server, Active Directory, Office 365, and networking fundamentals., • Experience with ticketing systems (e.g., Zendesk, Freshservice, ServiceNow)., • Excellent problem-solving and communication skills., • Ability to work independently and prioritize tasks in a fast-paced environment. Preferred Skills • Certifications such as CompTIA A+, Network+, or Microsoft MCP., • Experience with scripting (PowerShell, Bash) and automation tools., • Familiarity with cloud platforms (Entra, AWS) and virtualization (VMware, Hyper-V)., • Exposure to compliance frameworks (CJIS, HIPAA, PCI-DSS) is a plus. Compensation and Benefits • Competitive salary based on experience., • Health, dental, and vision insurance., • Paid time off and holidays. Job Types: Full-time, Permanent Benefits: • Dental insurance, • Health insurance, • Paid time off