Office Growth Manager (Bi-lingual)
hace 19 días
Denver
Job DescriptionBenefits: • 401(k), • Bonus based on performance, • Competitive salary, • Dental insurance, • Health insurance, • Opportunity for advancement BENEFITS & PERKS: • Generous Paid Time Off (Vacation, Sick, Holiday, Bereavement, FMLA, Parental Leave), • Comprehensive Health, Dental, and Vision Insurance, • 401(k) with Company Match As the #1 fastest-growing green commercial cleaning franchise three years in a row (Entrepreneur Magazine), were transforming an industry through sustainable practices, cutting-edge technology, and exceptional service. When you join Stratus, youll thrive in a supportive, growth-focused culture where your development is as important as our success. Together, were making a real impact on businesses, communities, and the environment. Role Summary As an Office Growth Manager, youll play a pivotal role in driving regional growth, supporting franchisee success, and ensuring smooth daily operations. Reporting to the Regional Director, youll balance administrative leadership, franchise development, marketing execution, and customer service - all while helping Stratus offices and franchise owners grow and thrive. Key Responsibilities 1. Franchise Sales & Development • Conduct 810 professional franchise opportunity presentations per month, ensuring all decision-makers are included., • Manage the disclosure and closing process accurately and in compliance with company standards., • Achieve a minimum of 2 new franchise agreements closed per month., • Enter and maintain all leads, presentations, and outcomes in CRM within 24 hours., • Collaborate with the Regional Director on lead tracking, strategy, and conversion goals.2. Administration & Compliance, • Process account-related items (new accounts, credits, transfers, cancellations, UF supply invoices) promptly., • Monitor franchisee insurance renewals and maintain compliance., • Manage and organize all digital and physical records for clients and franchisees., • Support background checks, onboarding documents, and corporate reporting needs.3. Financial Accountability, • Review franchisee statements monthly to ensure timely client payments., • Collaborate with accounting to resolve overdue or irregular accounts., • Communicate proactively with franchisees regarding outstanding balances.4. Supplies & Resource Management, • Manage inventory for uniforms, chemicals, and starter kits., • Oversee office supply needs to ensure seamless day-to-day operations.5. Marketing & Brand Presence, • Publish at least 2 social media posts per week (1 franchise opportunity + 1 cleaning service)., • Request and track client and franchisee reviews, maintaining brand reputation., • Support regional marketing campaigns, trade shows, and community events., • Track engagement metrics and deliver monthly marketing updates to the Regional Director.6. Customer Service & Front Desk, • Answer all incoming calls using approved scripts, ensuring every lead is documented and routed properly., • Schedule and confirm service or franchise appointments., • Provide a professional, welcoming first impression to all visitors and callers., • Conduct monthly remote account inspections as assigned by leadership.7. Training & Development Support, • Ensure all new franchisees complete Phase 1 training within 30 days and are enrolled in the LMS., • Track training completion and escalate gaps as needed., • Support onboarding by ensuring all checklists and documentation are completed accurately.8. Communication & Collaboration, • Act as the communication hub between Regional Director, Operations, Sales, and Accounting., • Participate in weekly collaboration calls and office meetings, sharing best practices and insights., • Maintain proactive communication with franchisees and clients to support retention and satisfaction.Performance Expectations, • Consistently meet franchise sales and presentation targets., • Maintain CRM accuracy and timely updates., • Ensure compliance with all training and insurance requirements., • Contribute actively to local marketing and brand-building initiatives., • Demonstrate professionalism, accountability, and solution-oriented leadership in all interactions.Qualifications, • Bi-lingual - fluent in both English and Spanish., • Previous experience in sales growth, administration, and operations., • Strong organizational, interpersonal, and communication skills., • Proficiency in CRM systems, Microsoft Office, and social media platforms., • Ability to manage multiple priorities with accuracy and professionalism.
Limpieza
Ayudante de Cocina
Transporte y Reparto
Camareros
Chef y Cocinero
Construcción y Obras
Seguridad
Comida Rápida
Estética y Belleza
Oficina y Administración
Venta Minorista
Almacén
Ventas y Marketing
Azafato y Azafata
Servicio al Cliente
Barista
Entretenimiento
Arte, Medios de Comunicación, Diseño
Atención Sanitaria
Ciencia
Contabilidad y Finanzas
Cuidado de animales
Cuidado de niños
Deportes y Bienestar
Educación
Eventos y Promociones
Gerencia
Industria y Producción
Ingenieria
Moda
Personal de Bar
Redacción y Edición
Servicios Jurídicos
Tecnología de la información
Trabajos en línea
Otros
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