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  • Enrollment & Customer Experience Coordinator
    Enrollment & Customer Experience Coordinator
    28 days ago
    Full-time
    Roselle Park

    Job Title: Enrollment & Customer Experience Coordinator Location: Fusion Dance Centre Reports To: Studio Director / Operations Manager Employment Type: Full-Time (may include evenings & weekends) Position Overview The Enrollment & Customer Experience Coordinator is the primary point of contact for new and returning students and families. This role is responsible for managing the enrollment process, delivering exceptional customer service, and ensuring a positive experience that reflects Fusion Dance Centre’s values of creativity, community, and excellence. Key Responsibilities 1. Enrollment Management • Respond to inquiries regarding class schedules, pricing, and program offerings., • Guide new students and families through the enrollment and registration process., • Manage re-enrollments, waitlists, and class placements., • Maintain accurate student records and class rosters using the studio management system., • Track incoming leads and follow up to maximize enrollment growth and retention. 2. Customer Experience & Communication • Welcome students and parents warmly in person and via phone/email., • Provide clear, professional communication about studio updates, policies, and events., • Address concerns or questions promptly, escalating when necessary., • Help create a supportive, friendly, and family-oriented studio environment. 3. Front Desk & Administrative Support • Manage daily front desk operations during class hours., • Process payments, billing inquiries, and account updates., • Assist with recital preparations, workshops, and studio events., • Coordinate with instructors and staff to ensure smooth class flow., • Maintain cleanliness and organization of the lobby and reception area. 4. Marketing & Engagement Support • Assist with social media posts, email newsletters, and promotional materials., • Support open houses, trial classes, and community events to attract new students., • Collect and track customer feedback to improve services and programs. Qualifications • Associate’s or Bachelor’s degree preferred (Business, Communications, Marketing, or related field)., • Previous customer service, sales, or administrative experience required; performing arts or fitness environment is a plus., • Strong communication, interpersonal, and problem-solving skills., • Detail-oriented with excellent organizational and multitasking abilities., • Proficiency in Microsoft Office, Google Workspace, and CRM/studio management systems (e.g., Jackrabbit, MindBody)., • Positive, friendly attitude and a genuine interest in dance and community culture. Work Schedule • Must be available during studio operating hours, including afternoons, evenings, and select weekends. Compensation & Benefits • Competitive salary based on experience., • Employee discounts or complimentary studio classes., • Opportunity for growth within the studio’s administrative and customer service team.

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  • Mental Health Biller / Insurance Specialist (Remote)
    Mental Health Biller / Insurance Specialist (Remote)
    30 days ago
    Part-time
    Mount Vernon

    Independent Contractor – Part-Time (10–15 hrs/week to start) Start Date: ASAP About the Practice: I am a growing outpatient psychiatric private practice seeking an experienced Mental Health Biller / Insurance Specialist to manage billing across multiple payers, including commercial insurance, Medicaid, and Medicare. The practice currently uses Tebra (Kareo) for documentation and EHR. This role is ideal for someone who is highly organized, proactive, and familiar with psychiatric billing requirements. Responsibilities • Submit claims through Tebra for all completed sessions, • Verify insurance eligibility and benefits (including behavioral health carve-outs), • Manage claim denials, rejections, and appeals, • Handle Medicaid, Medicare, and commercial insurance billing, • Complete ERA/EFT enrollments and clearinghouse setup, • Post payments and reconcile accounts, • Track authorizations when required, • Communicate with insurance representatives as needed, • Provide monthly financial/billing reports, • Minimum 2 years of experience in mental health billing (psychiatry experience strongly preferred), • Proficiency with Tebra/Kareo or willingness to learn quickly, • Understanding of CPT codes (99205, 99214, 90833, etc.) and modifier rules, • Experience billing Medicaid + Medicare, • Ability to troubleshoot complex claim issues, • Strong communication and follow-through, • High attention to detail and accuracy, • Must have own computer and secure internet connection, • Prior experience working with a solo or small mental health practice, • Familiarity with Headway/Alma workflows (not required but helpful), • Knowledge of prior authorizations, utilization management, and payer policies, • Ability to work independently with minimal supervision

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