Staffing Manager
29 days ago
Edison
Job Description PURPOSE: The Staffing Manager leads daily operations of the Staffing Department, ensuring accurate scheduling, coverage, and aide support. This role manages the execution layer between the Director and Staffers-owning processes, accountability, and performance to keep operations running smoothly without constant escalation. Qualifications: • 3-5+ years in staffing/scheduling operations (healthcare strongly preferred), • People-management experience and the ability to enforce accountability confidently, • Strong operational judgment and priority management, • High attention to detail and follow-through, • Familiarity with scheduling/payroll system a plus, • Exceptional interpersonal communication and customer service skills, • Experience with EMR systems, Microsoft Outlook, Teams, and Excel is a plus RESPONSIBILITIES (including, but not limited to): This position does have supervisory duties • Oversee scheduling across all territories (weekdays, weekends, holidays), • Monitor call-outs, coverage gaps, and census changes, • Serve as first escalation point for staffing challenges, • Align coverage with patient acuity and operational priorities, • Directly manage Staffing Coordinators, • Assign territories, workloads, and priorities, • Monitor performance and protocol adherence, • Address issues early; escalate formal actions when needed, • Audit schedules for correct aides, hours, locations, and designations, • Ensure schedules meet department deadlines, • Resolve discrepancies with Payroll/HR before processing, • Ensure clear communication on schedules, changes, and expectations, • Manage scheduling-related escalations, • Enforce proper communication routing, • Oversee weekend staffing execution, • Provide escalation support as needed, • Identify and resolve recurring issues, • Enforce workflows, policies, and documentation standards, • Identify inefficiencies and gaps, • Partner with Director on process improvements and system implementation, • Provide daily/weekly updates to Director, • Flag risks and shortages proactively, • Adhere to the practice of confidentiality with regard to patients, staff, customers and all aspects of the organization., • Ensure that Grace Healthcare Services' best practices are incorporated into all job activities/responsibilities., • Perform other duties as necessary.