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  • Assistant General Manager
    Assistant General Manager
    hace 5 días
    Jornada completa
    Design District, Dallas

    The Mavericks Performance & Training Center serves as the primary training, practice, performance, and hospitality facility for the Dallas Mavericks NBA organization. Designed to support elite athletic performance and world-class hospitality operations, the facility combines premium amenities, elevated food-and-beverage experiences, and a culture centered on professionalism, teamwork, discipline, and excellence. The hospitality operation supports players, coaches, executives, corporate partners, VIP guests, and special events throughout the year. Operating in a dynamic, high-performance environment, the Mavericks Performance & Training Center seeks hospitality professionals passionate about service excellence, operational execution, and creating exceptional guest experiences in a professional sports setting. This is a unique opportunity to join one of the most respected organizations in professional basketball and contribute to a hospitality operation that reflects the same standards of preparation, consistency, and excellence that define the Dallas Mavericks. Position Summary The Assistant General Manager (AGM) serves as the General Manager's primary operational partner and is responsible for supporting all aspects of hospitality operations, team leadership, guest experience, and financial performance throughout the Mavericks Performance & Training Center. This role requires a highly visible leader who thrives in fast-paced environments, leads from the floor, develops high-performing teams, and consistently delivers exceptional hospitality experiences. The AGM will help oversee daily operations, maintain service standards, drive accountability, and ensure operational excellence across all hospitality venues, dining experiences, executive areas, VIP functions, and guest-facing operations. The ideal candidate combines strong operational discipline with outstanding people leadership skills, financial acumen, and a genuine passion for hospitality. Core Responsibilities: Hospitality Operations Leadership • Assist in overseeing all daily hospitality operations throughout the facility., • Ensure consistent execution of service standards across dining venues, lounges, meeting spaces, VIP areas, and hospitality functions., • Monitor operational readiness, staffing deployment, guest flow, and overall service efficiency., • Maintain exceptional standards of cleanliness, organization, safety, and facility presentation., • Collaborate closely with culinary, beverage, and operational leadership teams to ensure seamless execution., • Identify operational opportunities and implement solutions that improve efficiency, organization, and guest satisfaction., • Ensure all operational standards, policies, and procedures are consistently executed. Guest Experience & Hospitality Excellence • Champion a culture of hospitality and guest-first service throughout the operation., • Maintain an active and visible presence in guest-facing areas during service periods and events., • Build relationships with players, executives, VIP guests, corporate partners, and facility visitors., • Resolve guest concerns professionally and effectively while ensuring positive outcomes., • Continuously evaluate the guest experience and implement improvements where necessary., • Support hospitality operations for VIP functions, corporate meetings, team events, and special activations. Leadership & Team Development • Recruit, onboard, train, coach, and develop hospitality team members and supervisors., • Foster a culture of accountability, professionalism, teamwork, discipline, and continuous improvement., • Conduct pre-shift meetings, operational reviews, and leadership development sessions., • Provide ongoing coaching and performance feedback to maximize employee engagement and operational effectiveness., • Support succession planning and development of future leaders within the operation., • Ensure consistent adherence to company standards regarding service, appearance, punctuality, and professionalism. Financial Performance & Business Management • Support the achievement of revenue, profitability, labor, and operational performance goals., • Monitor labor productivity, staffing levels, and scheduling efficiency., • Assist with budgeting, forecasting, inventory management, and cost-control initiatives., • Analyze operational and financial reports to identify opportunities for improvement., • Drive operational strategies that improve profitability while maintaining exceptional guest experiences., • Support vendor relationships and purchasing processes as assigned. Compliance, Safety & Risk Management • Ensure compliance with all federal, state, and local regulations governing hospitality operations., • Maintain food safety, alcohol service, workplace safety, sanitation, and operational compliance standards., • Support incident investigations and risk mitigation initiatives., • Ensure adherence to all company policies, procedures, and operational standards., • Promote a safe, secure, and professional environment for guests and team members. Qualifications & Experience Required Qualifications • Minimum 5 years of progressive hospitality management experience in high-volume environments., • Proven leadership experience managing large teams and multiple operational areas., • Strong operational knowledge of hospitality, food and beverage, guest services, and event execution., • Demonstrated success in labor management, scheduling, operational systems, and team leadership., • Strong financial acumen, including budgeting, forecasting, labor management, and cost-control oversight., • Excellent communication, interpersonal, leadership, and organizational skills., • Ability to effectively prioritize, delegate, and execute in a fast-paced environment., • Proficiency with hospitality technology systems, scheduling software, and operational reporting tools., • Flexible schedule including evenings, weekends, holidays, and special events. Preferred Qualifications • Experience within professional sports, hospitality, hotel, private club, or premium venue environments., • Multi-unit or large-scale hospitality operational leadership experience., • Background in luxury hospitality or premium guest service operations., • Experience supporting VIP, executive, and corporate-level clientele. Leadership Competencies • Guest-Centric Leadership, • Operational Excellence, • Financial Acumen, • Team Development & Coaching, • Strategic Thinking, • Accountability, • Emotional Intelligence, • Problem Solving, • Communication Excellence, • Adaptability & Resilience, • Conflict Resolution, • Executive Presence Work Environment & Physical Requirements • Fast-paced hospitality and professional sports environment., • Extended periods of standing and walking throughout the facility., • Frequent interaction with guests, executives, players, corporate partners, and team members., • Ability to occasionally lift and carry up to 25 pounds., • Ability to work evenings, weekends, holidays, and special events as business needs require., • Reasonable accommodations may be made to enable qualified individuals to perform essential job functions. Why Join Mavericks Performance & Training Center The Assistant General Manager role offers the opportunity to help lead one of the most unique hospitality operations in professional sports. This position provides meaningful leadership responsibility, direct exposure to high-profile stakeholders, and the opportunity to influence guest experience, team culture, operational excellence, and business performance at a world-class NBA training and performance facility. The successful candidate will join a culture committed to excellence, professionalism, accountability, and continuous improvement while helping shape the hospitality experience within the Dallas Mavericks organization.

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  • Customer Service Representative (CSR)
    Customer Service Representative (CSR)
    hace 21 días
    $30000–$70000 anual
    Jornada parcial
    Dallas

    We are seeking a Customer Service Representative to serve as the main point of contact for customers. In this role, you will handle inquiries, resolve issues, and ensure every customer receives a positive and professional experience across email, chat, and phone channels. This role is ideal for someone who is empathetic, detail-oriented, and passionate about helping people. Key Responsibilities • Respond to customer inquiries via email, chat, and phone in a timely and professional manner, • Resolve customer issues, complaints, and requests with accuracy and empathy, • Maintain detailed records of customer interactions using CRM tools, • Escalate complex issues to senior support or management when needed, • Provide product or service information clearly and confidently, • Collect customer feedback to improve overall experience and service quality, • Work closely with internal teams to ensure smooth problem resolution Required Qualifications • High school diploma or equivalent (Associate’s or Bachelor’s preferred), • 6 months of experience in customer service, support, or client-facing role, • Strong written and verbal communication skills, • Ability to multitask in a fast-paced environment, • Basic computer skills and familiarity with CRM systems, • Strong problem-solving and active listening skills Preferred Skills • Experience in customer experience or customer success roles, • Bilingual abilities (a plus, not required), • Experience working remotely or in digital support environments What We Offer • Competitive salary (based on experience), • Flexible work arrangements (remote), • Training provided, • Opportunities for career growth within customer experience or operations, • Supportive team culture focused on development and learning

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  • Dining Room Manager
    Dining Room Manager
    hace 5 días
    Jornada completa
    Design District, Dallas

    The Mavericks Performance & Training Center serves as the primary training, practice, performance, and hospitality facility for the Dallas Mavericks NBA organization. Designed to support elite athletic performance and world-class hospitality operations, the facility combines premium amenities, elevated food and beverage experiences, and a culture centered on professionalism, teamwork, discipline, and excellence. The hospitality operation supports players, coaches, executives, corporate partners, VIP guests, and special events throughout the year. Operating in a dynamic, high-performance environment, the Mavericks Performance & Training Center seeks hospitality professionals who are passionate about service excellence, operational execution, and creating exceptional guest experiences within a professional sports environment. This is a unique opportunity to join one of the most respected organizations in professional basketball and contribute to a hospitality operation designed to reflect the same standards of preparation, consistency, and excellence that define the Dallas Mavericks organization. Position Summary The Dining Room Manager is responsible for overseeing the daily execution of hospitality and dining room operations while ensuring exceptional guest experiences, service consistency, and operational excellence throughout the Mavericks Performance & Training Center. This role is highly visible and requires a hands-on leader who thrives in guest-facing environments, leads from the floor, develops hospitality professionals, and consistently maintains elevated service standards. The Dining Room Manager serves as a key operational leader supporting executive dining, player hospitality, VIP functions, corporate meetings, special events, and daily food and beverage operations. The ideal candidate possesses strong hospitality instincts, exceptional organizational skills, leadership capabilities, and a passion for creating memorable experiences through service excellence. Core Responsibilities: Guest Experience & Hospitality Excellence • Lead daily dining room operations with a relentless focus on hospitality and guest satisfaction., • Maintain a highly visible presence in guest-facing areas throughout service periods., • Ensure all guests receive attentive, professional, and personalized service., • Build relationships with players, coaches, executives, VIP guests, corporate partners, and facility visitors., • Address guest concerns promptly and professionally while implementing effective service recovery strategies., • Continuously evaluate and improve the guest experience across all hospitality touchpoints., • Support hospitality operations for executive dining, VIP functions, corporate events, and special activations. Dining Room Operations Leadership • Oversee daily dining room operations and service execution., • Manage dining room flow, seating strategies, reservations, and service pacing., • Ensure proper staffing deployment and operational readiness throughout each shift., • Maintain exceptional standards of cleanliness, organization, and presentation throughout all guest-facing areas., • Collaborate closely with culinary and beverage leadership to ensure seamless execution., • Ensure all opening, closing, and side-work procedures are completed according to standards., • Monitor service standards and guest interactions to ensure consistency and professionalism. Leadership & Team Development • Recruit, train, coach, and develop front-of-house team members., • Conduct pre-shift meetings, service briefings, and ongoing hospitality training., • Provide real-time coaching and constructive feedback to team members., • Foster a culture of accountability, professionalism, teamwork, and continuous improvement., • Monitor employee performance and support corrective coaching initiatives when necessary., • Ensure team members consistently adhere to appearance, grooming, punctuality, and service standards. Operational Excellence & Financial Performance • Support labor management initiatives and staffing efficiency., • Monitor service metrics, guest satisfaction scores, and operational KPIs., • Assist in managing operating expenses and cost-control initiatives., • Support inventory controls and beverage management programs., • Identify opportunities to improve operational efficiency and guest satisfaction., • Assist hospitality leadership with special projects and operational initiatives. Compliance, Safety & Risk Management • Ensure compliance with all food safety, alcohol service, workplace safety, and sanitation standards., • Maintain a safe, clean, and organized environment for guests and team members., • Support incident reporting, risk mitigation, and safety initiatives., • Ensure compliance with company policies, procedures, and operational standards. Qualifications & Experience Required Qualifications • Minimum 3–5 years of hospitality management experience in high-volume operations., • Proven leadership experience managing front-of-house teams., • Strong knowledge of hospitality operations, guest service, and dining room management., • Exceptional communication, interpersonal, and organizational skills., • Demonstrated ability to lead effectively in fast-paced environments., • Strong problem-solving and decision-making abilities., • Flexible schedule including evenings, weekends, holidays, and special events. Preferred Qualifications • Experience in professional sports, hospitality, luxury hotels, private clubs, or premium venues., • Fine dining or elevated hospitality experience., • Experience supporting executive, VIP, and corporate clientele., • Wine, spirits, or beverage knowledge., • Experience with reservation systems, POS systems, and hospitality technology platforms. Leadership Competencies • Guest-Centric Leadership, • Hospitality Excellence, • Team Development & Coaching, • Communication Excellence, • Accountability, • Operational Discipline, • Emotional Intelligence, • Problem Solving, • Adaptability & Resilience, • Conflict Resolution, • Attention to Detail, • Professionalism Work Environment & Physical Requirements • Fast-paced hospitality and professional sports environment., • Extended periods of standing and walking throughout the facility., • Frequent interaction with guests, executives, players, corporate partners, and team members., • Ability to occasionally lift and carry up to 25 pounds., • Ability to work evenings, weekends, holidays, and special events as business needs require., • Reasonable accommodations may be made to enable qualified individuals to perform essential job functions. Why Join Mavericks Performance & Training Center The Dining Room Manager role offers the opportunity to lead hospitality operations within one of the most unique and dynamic environments in professional sports. This position provides direct interaction with elite athletes, executives, VIP guests, and corporate partners while helping shape the hospitality culture of the Dallas Mavericks organization. The successful candidate will join a culture committed to excellence, professionalism, teamwork, and continuous improvement, while contributing to world-class hospitality experiences that reflect the Dallas Mavericks' standards and values.

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  • Junior Sous Chef
    Junior Sous Chef
    hace 6 días
    Jornada completa
    Design District, Dallas

    The Mavericks Performance & Training Center serves as the primary training, practice, performance, and hospitality facility for the Dallas Mavericks NBA organization. Designed to support elite athletic performance and world-class hospitality operations, the facility combines premium amenities, elevated food-and-beverage experiences, and a culture centered on professionalism, teamwork, discipline, and excellence. The hospitality operation supports players, coaches, executives, corporate partners, VIP guests, and special events throughout the year. Operating in a dynamic, high-performance environment, the Mavericks Performance & Training Center seeks culinary professionals who are passionate about execution, leadership development, and the delivery of exceptional hospitality experiences. This is a unique opportunity to grow your culinary leadership career within one of the most respected organizations in professional basketball. Position Summary The Junior Sous Chef serves as an emerging culinary leader, supporting the Executive Sous Chef and Director of Culinary Operations in the daily management and execution of kitchen operations throughout the Mavericks Performance & Training Center. This role is highly hands-on and requires strong culinary fundamentals, leadership potential, organizational skills, and a commitment to excellence. The Junior Sous Chef assists in supervising the culinary team, maintaining food quality standards, supporting operational efficiency, and ensuring consistent execution across all culinary programs, including player dining, executive dining, hospitality functions, VIP events, and special activations. The ideal candidate is a strong cook who is ready to take the next step into kitchen leadership while continuing to develop operational, financial, and people-management skills. Core Responsibilities: Culinary Execution & Food Quality • Support daily kitchen operations and service execution., • Ensure menu items are prepared according to established recipes, standards, and presentation guidelines., • Conduct line checks and monitor food quality throughout service periods., • Assist with maintaining consistency in flavor, temperature, presentation, and portion control., • Lead by example through strong culinary execution and professionalism., • Support production for player dining, executive dining, VIP hospitality, and special events. Kitchen Leadership & Team Support • Assist in supervising cooks, prep cooks, and culinary support staff., • Support training, coaching, and onboarding of new culinary team members., • Reinforce company standards related to food quality, cleanliness, safety, and professionalism., • Assist with station assignments and daily shift execution., • Foster teamwork, accountability, and a positive kitchen culture., • Help develop future culinary talent through mentorship and hands-on coaching. Operational Excellence • Ensure stations are properly stocked, organized, and service-ready., • Support inventory management, receiving, storage, and product rotation procedures., • Monitor prep production levels and communicate operational needs to leadership., • Assist in maintaining kitchen organization and operational efficiency., • Ensure compliance with all culinary SOPs and operational standards., • Support execution of VIP functions, team events, and special hospitality activations. Food Safety & Compliance • Maintain compliance with all food safety, sanitation, and health department regulations., • Ensure proper food handling, storage, labeling, and temperature controls., • Promote a safe and organized work environment., • Assist in maintaining cleanliness and sanitation throughout all culinary work areas., • Ensure all team members adhere to established safety procedures. Financial Awareness & Cost Control • Support portion-control and waste-reduction initiatives., • Assist with inventory counts and product management., • Promote responsible product utilization and cost-conscious kitchen practices., • Help identify opportunities to improve operational efficiencies and reduce waste. Qualifications & Experience Required Qualifications • Minimum 2–4 years of progressive culinary experience in a high-volume hospitality environment., • Previous experience as a Lead Line Cook, Kitchen Supervisor, or equivalent leadership role preferred., • Strong culinary fundamentals, cooking techniques, and food preparation skills., • Knowledge of food safety, sanitation, and kitchen operations., • Strong organizational and communication skills., • Ability to work effectively under pressure while maintaining attention to detail., • Flexible schedule including evenings, weekends, holidays, and special events. Preferred Qualifications • Culinary degree or formal culinary training., • Experience in sports hospitality, hotels, private clubs, catering, or premium dining environments., • Experience supporting large-scale hospitality operations., • Previous leadership or supervisory experience. Leadership Competencies • Culinary Excellence, • Teamwork & Collaboration, • Accountability, • Attention to Detail, • Time Management, • Adaptability, • Communication Skills, • Leadership Development, • Professionalism, • Problem Solving Work Environment & Physical Requirements • Fast-paced culinary and professional sports environment., • Extended periods of standing and walking., • Frequent exposure to kitchen equipment, heat, and production environments., • Ability to lift and carry up to 50 pounds., • Ability to work evenings, weekends, holidays, and special events as business demands require., • Reasonable accommodations may be made to enable qualified individuals to perform essential job functions. Why Join Mavericks Performance & Training Center The Junior Sous Chef role offers an outstanding opportunity to develop leadership skills while working within one of the most unique culinary operations in professional sports. This position provides exposure to high-level hospitality operations, executive dining, player nutrition programs, VIP events, and premium guest experiences. The successful candidate will join a culture committed to excellence, teamwork, discipline, and continuous improvement while building the foundation for future culinary leadership opportunities within the Dallas Mavericks organization.

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  • Receiver
    Receiver
    hace 6 días
    Jornada completa
    Design District, Dallas

    The Mavericks Performance & Training Center serves as the primary training, practice, performance, and hospitality facility for the Dallas Mavericks NBA organization. Designed to support elite athletic performance and world-class hospitality operations, the facility combines premium amenities, elevated food-and-beverage experiences, and a culture centered on professionalism, teamwork, discipline, and excellence. The hospitality operation supports players, coaches, executives, corporate partners, VIP guests, and special events throughout the year. Operating in a dynamic, high-performance environment, the Mavericks Performance & Training Center seeks professionals who are passionate about organization, operational excellence, inventory management, and supporting exceptional hospitality experiences. This is a unique opportunity to join one of the most respected organizations in professional basketball and contribute to a hospitality operation that upholds the same standards of preparation, consistency, and accountability that define the Dallas Mavericks. Position Summary The Receiver is responsible for managing the receipt, inspection, verification, storage, and distribution of all deliveries of food, beverages, operating supplies, and equipment throughout the Mavericks Performance & Training Center. This role serves as a critical operational partner to culinary, hospitality, and procurement teams by ensuring that products are received accurately, meet quality standards, and are properly stored and distributed. The Receiver plays an essential role in inventory control, cost management, food safety compliance, and operational efficiency. The ideal candidate is highly organized, detail-oriented, dependable, and able to maintain accuracy in a fast-paced hospitality environment. Core Responsibilities: Receiving & Inventory Control • Receive all deliveries of food, beverages, operating supplies, and equipment., • Verify deliveries against purchase orders, invoices, and receiving documentation., • Inspect all products for quality, freshness, quantity, condition, and compliance with specifications., • Reject products that do not meet company quality standards or purchasing specifications., • Ensure accurate receiving documentation and inventory records are maintained., • Communicate discrepancies, shortages, damages, or quality concerns immediately to management., • Maintain accurate receiving logs and inventory tracking records. Product Storage & Distribution • Ensure all received products are properly labeled, dated, and stored in accordance with company standards., • Maintain proper stock rotation utilizing FIFO (First In, First Out) inventory practices., • Organize and maintain all storage areas, including walk-ins, freezers, dry storage, beverage storage, and supply rooms., • Distribute products to appropriate departments and operational areas., • Monitor inventory levels and communicate replenishment needs to leadership., • Assist with inventory counts and cycle counts as assigned. Food Safety & Quality Assurance • Ensure all products are stored in accordance with food safety standards and manufacturer requirements., • Monitor receiving temperatures and document compliance for refrigerated and frozen products., • Verify proper handling procedures for all perishable products., • Maintain compliance with local health department regulations and food safety standards., • Support kitchen and hospitality teams in maintaining product integrity and quality. Operational Excellence • Maintain cleanliness, organization, and safety throughout all receiving and storage areas., • Ensure receiving docks, storage rooms, walk-ins, and inventory areas remain organized and accessible., • Assist with inventory audits and operational reviews., • Support purchasing and culinary leadership with product-tracking and inventory-management initiatives., • Identify opportunities to improve receiving processes and operational efficiencies., • Assist with special projects, deliveries, and facility logistics as needed. Vendor & Team Collaboration • Build positive working relationships with vendors, delivery drivers, and operational teams., • Communicate effectively with culinary, hospitality, and procurement leadership regarding product deliveries and inventory needs., • Support operational departments by ensuring timely product availability., • Maintain a professional and service-oriented approach when interacting with internal and external partners. Qualifications & Experience Required Qualifications • Minimum of 2 years of experience in receiving, inventory control, purchasing, or hospitality support., • Strong understanding of inventory management and receiving procedures., • Ability to accurately review invoices, purchase orders, and delivery documentation., • Strong organizational skills and attention to detail., • Basic computer skills and proficiency with inventory systems, spreadsheets, and email., • Ability to work independently and manage multiple priorities., • Excellent communication and problem-solving skills., • Flexible schedule including early mornings, weekends, holidays, and special events. Preferred Qualifications • Experience in hospitality, hotel, restaurant, catering, private club, sports venue, or food service environments., • Knowledge of food safety standards and inventory control systems., • Experience with inventory management software and purchasing systems., • Forklift certification or warehouse equipment experience (if applicable). Core Competencies • Inventory Control, • Organization & Planning, • Attention to Detail, • Accountability, • Time Management, • Problem Solving, • Communication Skills, • Teamwork & Collaboration, • Operational Discipline, • Food Safety Awareness, • Dependability, • Accuracy Work Environment & Physical Requirements • Fast-paced hospitality and professional sports environment., • Frequent movement between receiving docks, storage areas, kitchens, and hospitality spaces., • Extended periods of standing and walking., • Ability to regularly lift, carry, push, and pull up to 75 pounds., • Frequent bending, reaching, climbing, and repetitive movements., • Exposure to refrigerated, frozen, and outdoor receiving environments., • Ability to work evenings, weekends, holidays, and special events as business demands require., • Reasonable accommodations may be made to enable qualified individuals to perform essential job functions. Why Join Mavericks Performance & Training Center The Receiver role offers an opportunity to play a critical part in supporting one of the most unique hospitality and culinary operations in professional sports. This position provides exposure to high-level hospitality operations, culinary programs, executive dining, player dining, VIP events, and premium guest experiences. The successful candidate will join a culture committed to excellence, accountability, teamwork, and continuous improvement while helping ensure the operational foundation that supports the Dallas Mavericks organization.

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