Careers For After The Military, CALLING ALL VETS! Job Description: Total Facility Support Specialist Position Overview: We are seeking a dedicated Total Facility Support Specialist to join our dynamic team. This role leverages a technology-enabled platform to provide seamless support for facility management, ensuring operations run smoothly around the clock. Veteran Friendly: Areas: We wear many hats including Key Responsibilities: Janitorial Services: Maintain cleanliness across all facility areas through routine and special cleaning tasks. Security & Concierge Services: Provide security and concierge support to enhance guest and employee experiences. Lighting & Energy Solutions: Manage lighting systems and promote energy efficiency throughout the facility. Cleaning: Conduct regular and specialized cleaning to uphold facility aesthetics. Repair & Maintenance: Perform repairs and routine maintenance to ensure optimal functionality of facility systems. Painting: Carry out interior and exterior painting projects for a fresh look. Pest Control: Execute environmentally friendly pest control using Integrated Pest Management (IPM) practices, with options for scheduled and emergency services by licensed technicians. This role provides a holistic approach to facility management, ensuring a clean, secure, and well-maintained environment. Key Responsibilities: 24/7 Availability: Provide consistent, on-call support 24 hours a day, 7 days a week, 365 days a year, ensuring all facility needs are addressed promptly. Technology Integration: Utilize advanced technology tools to enhance facility operations, streamline processes, and improve service delivery. Proactive Problem Solving: Monitor facility systems and operations, identifying potential issues before they escalate, and implementing effective solutions. Collaboration: Work closely with various teams to ensure comprehensive support and resource allocation, fostering a collaborative work environment. Customer Support: Serve as a point of contact for all facility-related inquiries, ensuring excellent service and satisfaction for all stakeholders. Qualifications: Proven experience in facility management or support roles. Strong technical skills and familiarity with facility management software. Excellent communication and problem-solving abilities. Ability to work independently and as part of a team. Join Us: If you’re passionate about providing top-notch facility support and want to be part of a team that truly has your back, apply today!
As a Customer Service Representative, you will be the first point of contact for customers seeking assistance. Your primary role will be to provide exceptional service, resolve issues, and ensure a positive customer experience. You will handle inquiries, process orders, and manage complaints in a professional and efficient manner. Customer Interaction: Answer incoming customer calls and respond to emails and chat inquiries promptly. Provide accurate information about products, services, and policies. Resolve customer issues and complaints in a courteous and effective manner. Follow up with customers to ensure their issues are resolved to their satisfaction. Order Management: Process orders, returns, and exchanges according to company policies. Update customer information and maintain accurate records of interactions and transactions. Assist customers with order status, delivery inquiries, and other related questions. Problem Solving: Identify and assess customer needs to achieve satisfaction. Troubleshoot issues and provide solutions or escalate to appropriate departments if necessary. Handle and resolve complaints and escalate to management when needed. Administrative Duties: Maintain and update customer records and databases. Prepare and maintain reports related to customer interactions and feedback. Contribute to the development and improvement of customer service processes and procedures.