We are seeking a dedicated and enthusiastic Customer Support Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your ability to communicate effectively and handle inquiries with professionalism will be key to ensuring customer satisfaction and loyalty. Duties Respond to customer inquiries via phone, email, and chat in a timely manner. Provide accurate information regarding products and services to clients. Assist customers with troubleshooting issues and resolving complaints. Maintain detailed records of customer interactions through data entry into our systems. Demonstrate excellent phone etiquette while managing multiple calls. Collaborate with team members to improve client services and enhance the overall customer experience. Stay updated on product knowledge and company policies to provide informed support. Experience Previous experience in customer service or customer support is preferred but not mandatory. Proficiency in English and Spanish is a must and required; multilingual skills are a plus. Strong communication skills, both verbal and written, are essential for effective client interaction. Familiarity with office software and computerized systems for data entry is necessary. A positive attitude and the ability to work well under pressure in a fast-paced environment. Join us as we strive to provide outstanding support to our customers while fostering a collaborative work environment. We look forward to welcoming you to our team!
We are a retail store specializing in quality-good price item for home and daily necessities, committed to providing customers with a wide range of products and a comfortable shopping experience. Due to business expansion, we are now hiring enthusiastic and energetic clerks to join our team! - Duties: 1. Responsible for product display, restocking, and organizing to ensure neat shelves and sufficient inventory; 2. Provide warm and professional service to customers, answer inquiries, and recommend suitable products; 3. Operate the cash register and ensure accurate transactions; 4. Maintain a clean store environment and a pleasant shopping atmosphere; 5. Assist in inventory counting and daily store operations; 6. Complete other tasks assigned by the store manager. - If you´re a person like: 1. Prior experience in retail or service industry is preferred, but training will be provided for inexperienced candidates; 2. Outgoing personality with strong communication skills and a good sense of customer service; 3. Diligent, responsible, and able to work well in a team; 4. Able to adapt to rotating shifts (specific schedule to be discussed). - Salary and Benefits: 1. Salary: Base pay 2. Benefits: Paid training, employee discounts, social insurance,etc.; 3. Excellent career advancement opportunities, with potential promotion to store manager or regional supervisor for outstanding performers. - Job Types: Full-time, Part-time Join us and grow with us! We look forward to having you on our team! —DOMIHOME
At DomiHome we are a new brand that, in addition to selling home, decoration and everything about our home space. We need to incorporate a STORE MANAGER for our Carman' Plaza store in Masapequa, who wants to be part of a dynamic team, for an ambitious project in full process of growth and expansion. We are looking for extraordinary people for extraordinary challenges. Your main functions will be: • Advise our clients, offering them product advice according to their needs. • Be an ambassador of the DomiHome brand and culture with all our clients. • Develop the commercial actions defined in the company's sales strategy. • Be proactive in promoting the store and identifying opportunities to enhance the brand. • Keep track of the store's stock so that it is always updated and repositioned according to needs and products marked from central. • Supervise the maintenance and good condition of the store. • Ensure compliance with quality criteria at the customer, store management and product level. • Manage the team to organize work schedules and responsibilities in the store. • Motivate the team to create a good work environment and ensure the achievement of the established monthly objectives. • Self-improvement month after month to achieve the established objectives. And above all... always think about the CEX! Customer Experience is our first priority. BE RESPONSIBLE AND EAGER TO WORK!!