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  • Customer Service Representative (CSR)
    interview badgeEntrevistas mañana
    Customer Service Representative (CSR)
    hace 15 horas
    $27.2–$40.73 por hora
    Jornada completa
    Echo Park, Los Angeles

    We are looking for an enthusiastic and customer-oriented Customer Service Representative (CSR) to become a valued member of our team. The successful candidate will act as a key liaison between the company and its customers, delivering prompt, accurate, and professional assistance. This position calls for strong communication skills, effective problem-solving, and a genuine dedication to creating a positive customer experience. Key Responsibilities Handle customer questions and requests through phone, email, chat, or face-to-face interactions with professionalism and courtesy Address and resolve customer concerns by assessing needs, identifying appropriate solutions, and ensuring issues are fully resolved Accurately process orders, returns, exchanges, and updates to customer accounts Document customer interactions thoroughly and correctly within the CRM system Refer complex or unresolved matters to the appropriate team or supervisor as needed Communicate product and service details clearly and confidently to customers Adhere to company policies, procedures, and service guidelines Consistently achieve or exceed established performance standards, including response times, resolution rates, and customer satisfaction goals Required Qualifications Previous experience in a customer service or support position is preferred Excellent verbal and written communication abilities Ability to manage challenging situations with professionalism, patience, and empathy Proficiency in basic computer applications and familiarity with customer service or CRM software Strong organizational skills with keen attention to detail

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  • Retail Manager
    Retail Manager
    hace 1 mes
    $59000–$79000 anual
    Jornada completa
    Compton

    Are you a results-driven leader who thrives in a competitive environment? You will be led by experienced leadership in our top-performing telecommunications company in the Los Angeles area. We are looking for a proactive, goal-oriented Store Manager to drive sales, lead a high-energy team, and deliver an exceptional customer experience. In thisretail setting, you’ll oversee daily operations, motivate your team to exceed targets, and ensure every customer walks out confident and satisfied. If you’re ready to hunt for new opportunities, coach winners, and deliver results, we want you leading our store. The majority of your customer base will lead to upselling your products! Sales & Business Growth • Lead the team to consistently exceed sales targets, • Analyze results, identify opportunities, and implement action plans for growth, • Recruit, train, and develop a top-performing sales team, • Drive accountability through regular coaching, goal setting, and performance reviews, • Oversee all daily operations to ensure efficiency, profitability, and brand excellence, • Execute merchandising, inventory, and promotional strategies that drive revenue, • Ensure a premium customer experience that drives loyalty and retention, • Quickly resolve escalations to protect customer satisfaction and store reputation, • · 3–5 years of retail management experience, preferably in wireless, broadband, or consumer electronics., • Proven success in driving sales performance and leading high-performing teams., • Strong leadership, communication, and coaching skills., • Analytical and problem-solving abilities with experience using performance metrics., • Proficiency in Microsoft Office; familiarity with wireless/telecom industry terminology preferred., • High school diploma or GED required; Associate or Bachelor’s degree preferred., • Flexible schedule availability, including evenings, weekends, and holidays., • Medical, Dental, Vision, 401(k), • Paid training and onboarding, • Internal promotions & advancement opportunities, • 401(k) matching, • Dental insurance, • Health insurance, • Paid time off, • Paid training

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