The Customer Service Representative is responsible for delivering exceptional customer service, providing support, and resolving inquiries in a timely, friendly, and efficient manner. This role involves working directly with customers via phone, email, and chat to address questions, troubleshoot issues, and ensure a seamless customer experience. The ideal candidate is a proactive communicator, problem-solver, and team player who enjoys helping people and delivering high-quality support. Key Responsibilities: • Customer Support: Respond promptly and professionally to customer inquiries via phone, email, and chat, addressing questions, concerns, and requests in line with company policies and standards. • Problem Resolution: Identify and troubleshoot customer issues, guiding them through solutions or escalating more complex issues to appropriate departments. • Customer Retention: Provide a positive experience to foster strong relationships with customers, addressing concerns that may impact customer satisfaction or loyalty. • Documentation and Reporting: Accurately document customer interactions, maintain detailed records, and compile reports on common customer issues to support continuous improvement. • Team Collaboration: Collaborate with team members and other departments to share insights, resolve escalated issues, and ensure a cohesive customer support experience. • Product Knowledge: Maintain up-to-date knowledge of company products, services, policies, and procedures to effectively answer questions and assist customers. Qualifications: • Education: High school diploma or equivalent; an associate’s or bachelor’s degree is a plus. • Experience: Previous experience in customer service, call center, or a related field is preferred. • Skills: • Strong verbal and written communication skills. • Problem-solving abilities and attention to detail. • Proficiency in using customer service software, CRM systems, and Microsoft Office Suite. • Ability to multitask and manage time effectively in a fast-paced environment. • Empathy, patience, and a positive attitude when interacting with customers.
Outside Sales Manager Sales & Marketing OUTSIDE B2B SALES MANAGER POSITION WITH T-MOBILE BW MANAGEMENT NYC LLC We are looking for an experienced, initiative, and creative candidate as the sales manager at T-MOBILE. We need a specialist who can take full control of T-MOBILE For Business products/services sales and increase our brand awareness. As the Sales Manager, you will be building your own team. This will include recruiting, training, overseeing, and leading a diverse team. You will also need to motivate the team, monitor and asses the sales market, look for profitable sales solutions, and attract new customers. At T-MOBILE, we offer a competitive compensation, a friendly team, and career opportunities. We are most interested in your professional growth and passion for your work. If you feel you have the ambitions and skills to become our sales manager, contact us and get your dream job! Duties and Responsibilities Evaluation of the customer needs, product/service features, and competitors. Setting individual sales targets. Elaboration of the marketing strategy and a sales business plan. Coordinating and coaching the sales team. Skills and qualifications Proven work experience as a sales manager, sales representative, or another similar job position. Education in sales, management, accounting, business, or another related field. Leadership skills. Expert knowledge of sales and marketing tools and ability to use them according to the current business goal set. Strong analytical skills. Additional position options This is a hybrid role and you can work from home. We have a great work life balance Join Us: To apply, contact our Recruiting Team. Job Types: Full-time Pay: $4,000.00 - $6,000.00 per month Expected hours: 40 per week
Overview The Preschool Director plays a pivotal role in creating a nurturing and educational environment for young children. This leadership position requires a passionate individual who is dedicated to fostering the development of preschool-aged children while managing the daily operations of the preschool. The ideal candidate will possess strong educational administration skills and a commitment to strategic planning and budgeting to ensure the success of the program. Duties - Oversee all aspects of preschool operations, including curriculum development, staff management, and compliance with licensing regulations. - Manage the budget effectively, ensuring resources are allocated appropriately to meet the needs of the program. - Develop and implement strategic plans that align with the preschool's mission and goals. - Educate staff on best practices in early childhood education and provide ongoing professional development opportunities. - Foster a positive and collaborative environment among staff, parents, and the community. - Conduct regular assessments of educational programs to ensure high-quality learning experiences for children. - Maintain open communication with parents regarding their child's progress and any concerns that may arise. - Ensure a safe, clean, and welcoming environment for children, families, and staff. Skills - Strong leadership abilities to inspire and guide a team of educators. - Proficiency in education administration with experience in managing preschool programs. - Excellent budgeting skills to manage financial resources effectively. - Strategic planning capabilities to develop long-term goals for the preschool. - A solid educational background, preferably with a degree from a university in early childhood education or a related field. - Ability to educate and mentor staff on early childhood education principles and practices. - Exceptional communication skills to engage with parents, staff, and community members. This role is essential for shaping young minds while ensuring operational excellence within the preschool setting. Job Type: Full-time Pay: $52,500.00 - $59,500.00 per year Plus performance BONUS