Customer Service Representative (CSR)
2 minutes ago
Central Ward, Newark
MoCaFi is a leading fintech company committed to empowering the financial well-being of underserved communities. We are seeking a passionate and dedicated Customer Service Representative (CSR) to join our growing team on a remote basis. Responsibilities: - Provide exceptional customer service to MoCaFi users via phone, email, and chat. - Address inquiries, resolve issues, and guide users through our products and services. - Process transactions, manage account information, and troubleshoot technical problems. - Maintain accurate records of customer interactions and escalate complex issues to relevant departments. - Stay up-to-date on company policies, products, and services. - Contribute to a positive and collaborative team environment. Qualifications: - Minimum 1 year of experience in a customer service role. - Excellent communication and interpersonal skills. - Strong problem-solving and analytical abilities. - Proficiency in Microsoft Office Suite and CRM software. - Ability to work independently and manage multiple tasks effectively. - Passion for serving the financial needs of underserved communities. Benefits: - Competitive salary and benefits package. - Flexible work schedule. - Opportunity to make a real impact in the lives of our customers. - Supportive and inclusive work environment.