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  • MoCaFi
    Customer Service Representative (CSR)
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    Customer Service Representative (CSR)
    2 minutes ago
    $30–$35 hourly
    Full-time
    Central Ward, Newark

    MoCaFi is a leading fintech company committed to empowering the financial well-being of underserved communities. We are seeking a passionate and dedicated Customer Service Representative (CSR) to join our growing team on a remote basis. Responsibilities: - Provide exceptional customer service to MoCaFi users via phone, email, and chat. - Address inquiries, resolve issues, and guide users through our products and services. - Process transactions, manage account information, and troubleshoot technical problems. - Maintain accurate records of customer interactions and escalate complex issues to relevant departments. - Stay up-to-date on company policies, products, and services. - Contribute to a positive and collaborative team environment. Qualifications: - Minimum 1 year of experience in a customer service role. - Excellent communication and interpersonal skills. - Strong problem-solving and analytical abilities. - Proficiency in Microsoft Office Suite and CRM software. - Ability to work independently and manage multiple tasks effectively. - Passion for serving the financial needs of underserved communities. Benefits: - Competitive salary and benefits package. - Flexible work schedule. - Opportunity to make a real impact in the lives of our customers. - Supportive and inclusive work environment.

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