Remote customer support jobs in Jersey City, New Jersey - Page 12Create job alerts

Job Description We are looking for a customer service oriented Helpdesk Specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company. Responsibilities • Provide first level contact and convey resolutions to customer issues, • Properly escalate unresolved queries to the next level of support, • Track, route and redirect problems to correct resources, • Update customer data and produce activity reports, • Walk customers through the problem-solving process, • Follow up with customers, provide feedback and see problems through to resolution, • Utilise excellent customer service skills and exceed customers’ expectations, • Ensure proper recording, documentation and closure, • Recommended procedure modifications or improvements, • Preserve and grow your knowledge of help desk procedures, products and services Requirements • Proven working experience in providing help desk support, • Proficiency in English, • Working knowledge of help desk software, databases and remote control, • Strong client-facing and communication skills, • Advanced troubleshooting and multi-tasking skills, • Customer service orientation, • BS degree in Information Technology, Computer Science or equivalent

Job DescriptionSales @ Gradient Labs At Gradient Labs, we’re on a mission to make exceptional customer service the norm. Founded in 2023, we’ve quickly gone from an idea to a growing team with customers you know (and probably love). Our AI agent helps businesses handle even the trickiest, high-stakes customer support queries safely and effectively, all while giving them the visibility and control they need to trust the outcomes. We're a collaborative, ambitious team of 20+ founded in London and rapidly expanding our footprint with our NYC hub. If you’re excited about working directly with the CEO and co-founder and the opportunity of building a groundbreaking sales engine for a technically sophisticated and powerful B2B AI product, we’d love to hear from you. 🌟 As a Business Development Representative, you will... * Build our pipeline: Drive outbound lead generation through strategic prospecting, cold calling, and social selling to keep our sales funnel flowing * Hunt for opportunities: Research and identify high-value prospects, craft compelling outreach sequences, and book qualified meetings for Account Executives * Master the art of first contact: Use your communication skills to break through to hard-to-reach prospects and spark conversations that matter * Collaborate across time zones: Work seamlessly with our UK-based CEO and sales team, ensuring smooth handovers and aligned targeting 🌟 We're looking for someone who has... * Outbound sales experience: The ideal applicant will have 1-2 years of outbound experience focused on finding net new logos (in B2B SaaS and/or greenfield products experience is a plus) * Hunter mentality: Thrives on the opportunity of being a connector and reaching new prospects through creative means, opening doors that others can't * Communication excellence: Writes compelling emails, holds engaging phone conversations, and isn't afraid to pick up the phone * Tech-savvy: Comfortable with modern GTM tools for prospecting (e.g. Clay, Apollo, Hubspot) and an eagerness to learn the latest AI-based technology * Resilient and results-driven: Handles rejection well, stays motivated, and consistently hits activity targets * Collaborative: Works effectively across teams and time zones in a remote-first environment Why join Gradient Labs? This is your chance to help build the sales engine from the ground up at a cutting-edge AI company. You'll work directly with our founding team, figure out what works together and grow with us as we scale. You'll be part of a passionate, ambitious team working across London and NYC, with the opportunity to make a direct impact on our growth while developing expertise in one of the fastest-growing tech sectors. ❓ Questions What is the salary? The final compensation will depend on the relevant skills and experience of the candidate, but we aim to pay within the top 10% of comparable roles at similar stage startups plus equity.

Job Description General Manager About UsPride Live is a 501(c)3 organization dedicated to accelerating awareness and support for the LGBTQ+ community through social advocacy and community engagement. We're committed to advancing the fight for full equality. About the PositionWe're seeking a dynamic and versatile General Manager to join our small but growing team at the Stonewall National Monument Visitor Center (SNMVC) in New York City. This role is crucial in maintaining the first LGBTQ+ visitor center within the National Park Service. Key Responsibilities • Lead and manage daily operations of the SNMVC, including creating and maintaining staff schedules, supervising staff performance, ensuring cleanliness and functionality of the space, and troubleshooting operational issues as they arise. Develop and implement standard operating procedures for safety, security, and efficiency., • Prepare, monitor, and report on operational budgets. Maintain accurate financial records, ensure appropriate allocation of funds, and oversee expenses in alignment with organizational policies., • Serve as the primary point of contact for security and emergency situations, maintaining and enforcing all established safety protocols. Remain on-call during operating hours and outside hours as needed for urgent matters., • Oversee and manage merchandise creative, planning, ordering, and sales in partnership with vendors and community partners., • Manage and coordinate all internal and external events hosted at the SNMVC, including logistics, staffing, vendor communication, and space readiness before and after each event., • Serve as day-to-day on-site liaison with the National Parks Service and National Park Rangers assigned to the Stonewall National Monument., • Lead volunteer recruitment, training, and management., • Ensure compliance with lease terms, regulations, and safety standards., • Manage the visitor experience, including exhibits and installations, events, and retail operations., • Collaborate on fundraising initiatives and community outreach programs., • Handle basic facility maintenance and vendor management., • Provide direct supervision and support to all Visitor Center staff, ensuring adherence to policies and procedures and maintaining a consistently high standard of customer experience., • Ensure daily opening and closing procedures are consistently followed and documented, and that the site is ready for public access each morning and properly secured at closing., • Perform additional duties as required. Qualifications, • 3-5 years of experience in sales, and operations management, preferably in a nonprofit, museum, or visitor center setting., • Strong organizational and problem-solving skills., • Excellent communication and interpersonal abilities., • Proficiency in budget management and basic financial reporting., • Familiarity with POS systems and retail operations., • Passion for LGBTQ+ rights and social justice., • Ability to work flexible hours, including weekends and holidays., • Bachelor's degree preferred, or equivalent experience. Physical Requirements, • Ability to stand for extended periods and lift up to 30 pounds., • Comfortable working in various weather conditions (indoor and outdoor)., • This is an on-site, full-time position that requires a consistent presence at the SNMVC five days a week, including availability during operating hours, special events, and holidays, as business needs dictate. The role requires a high degree of visibility and leadership within the space. Compensation, • Salary range: $90,000 - $110,000, based on experience., • PTO and paid holidays included., • Medical/Dental/Vision Benefits included. Location, • On-site at the Stonewall National Monument Visitor Center, New York City., • No remote work option is available for this position. Pride Live is an equal opportunity employer, committed to attracting, developing, and retaining exceptional people. We welcome and encourage applicants for all positions respecting the full spectrum of education, experience, age, race, creed, color, national origin, sex, religion, physical or mental disability, sexual orientation, gender identity, gender expression, ancestry, marital status, veteran status or other military status, or citizenship status, genetic carrier status, genetic information, AIDS or AIDS-related complex or HIV status, being a victim of domestic violence, protected activity (i.e., filing a charge of discrimination, participating in a discrimination proceeding, or otherwise opposing prohibited discrimination), or any other characteristic protected by federal, state, or local law. Kiwi Partners is an Equal Opportunity Employer. Kiwi does not unlawfully discriminate in employment opportunities or practices on the basis of actual or perceived age, race, creed, color, national origin, sex, religion, physical or mental disability, medical condition, sexual orientation, gender, gender identity, gender expression, ancestry, marital status, veteran status or other military status, legal alien status or citizenship status, genetic carrier status, genetic information, AIDS or AIDS-related complex or HIV status, being a victim of domestic violence, protected activity (i.e., filing a charge of discrimination, participating in a discrimination proceeding, or otherwise opposing prohibited discrimination),or any other characteristic protected by federal, state, or local law. Powered by JazzHR asTEkrdh4o

Job Description The Community Service Society (CSS) is an independent, not-for-profit organization that has been at the forefront of public policy innovations that support low-income New Yorkers for 175 years. CSS’s Health Initiatives Department runs a number of statewide programs that help New Yorkers find and use their health insurance or otherwise access health care, including: the CSS Navigator Network (CNN); Community Health Advocates (CHA); Community Health Access for Addiction and Mental Healthcare Project (CHAMP); the Independent Consumer Advocacy Network (ICAN); the Managed Care Consumer Assistance Program (MCCAP); the NY State Office of the Aging (SOFA) program; and the Facilitated Enrollment for the Aged Blind and Disabled program (FE-ABD). These services are free for New York health care consumers and small businesses. It also coordinates the Health Care for All New York Campaign (HCFANY), a coalition of 170 groups dedicated to securing quality, affordable coverage for all New Yorkers. CSS seeks a highly organized mission-driven Senior Program Administrative Specialist consistent with the following description. Job Description: • Provide administrative support for the CHA, MCCAP and SOFA Programs, including handling scheduling, data entry and invoicing matters., • Provide administrative support for the day-to-day functioning of the Programs, including the CHA Supervising Attorney, the CHA Program Manager and the MCCAP Program Manager., • Provide initial intake and screening of callers to the CHA telephone helpline clients as needed., • Provide limited follow-up assistance, scheduling support and document collection assistance to CHA consumers., • Initiate the document-gathering process for Medicaid Managed Care enrollees submitting written internal appeals., • Assist with administrative aspects of volunteer and intern recruitment and onboarding., • Track and follow up on pending Medicaid Managed Care Internal Appeals documentation to ensure timely responses and compliance with appeal deadlines., • Assist with obtaining and saving documents for CHA appeals for Medicaid enrollees, • Assist with program trainings, meetings, materials, contact lists, and document production., • Bachelor’s degree required., • Oral and written fluency in Spanish is required., • Ability to work independently in a fast-paced environment, • Excellent organizational, written and oral communications skills required., • Experience working in nonprofit, mission-driven, or public policy agencies strongly preferred., • Intermediate to advanced competency in Microsoft Word, Excel, Zoom, Teams, and PowerPoint required., • Experience with Salesforce (or other databases) and/or Wordpress a plus., • Excellent customer service and telephone communication skills., • Demonstrated administrative and budgetary skills required., • Ability to work independently and manage time well to meet deadlines. Salary and Benefits: This position is union represented by local 1199 SEIU with an annual salary of $71,615.00 and comprehensive medical, dental, and vision coverage provided by 1199. Community Service Society provides an employee benefit package including 403b retirement savings plan, defined benefit retirement plan, commuter benefit plan, EAP, and more in addition to a robust paid time off policy. CSS currently offers a hybrid work environment requiring onsite work at CSS’ office at least two days per week and three days per week remote work.

Job Description About us At Fenergo, we’re not just building software—we’re transforming how the world’s leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the world’s top financial institutions, we’re on a mission to change the game. We’re more than a global leader in AI-powered client lifecycle management—we’re reimagining how financial institutions tackle compliance. From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations, we turn complexity into clarity. Our FinCrime Operating System, powered by agentic AI and intelligent automation, helps financial institutions move faster, act smarter, and stay safer across 120+ countries. But we don’t stop there. At Fenergo, we believe in a world where financial institutions aren’t just compliant—they’re confident. Where technology doesn’t just meet regulations—it stays ahead of them. Our mission is to empower financial institutions to stop financial crime and create a safer world. Every product we build, every innovation we deliver, and every partnership we forge is shaped by that belief. We’re tackling some of the toughest challenges in financial technology. From speeding up onboarding to uncovering hidden risks, our work empowers banks to serve their customers with speed, integrity, and peace of mind. Join us, and be part of a team that’s building smart solutions, solving real problems, and shaping the future—together. Overview of Role As a Business Development Representative (BDR) in an enterprise context, your role is pivotal in both creating and progressing strategic customer relationships. You will own the opportunity development process as a trusted partner to Field Sales Representatives (FSRs), ensuring a seamless transition from initial engagement through to closing. Your key responsibilities include: • Strategic Pipeline Development and Progression: Proactively identify and engage key decision-makers and influencers within targeted enterprise accounts. Focus not only on building relationships but also on strategically progressing opportunities through the sales pipeline. Utilize advanced discovery and consultative selling techniques to uncover specific business challenges and align Fenergo’s solutions with the customer’s needs, ensuring every stage of the pipeline is actively managed., • Enterprise Market Awareness: Cultivate a comprehensive understanding of the enterprise market landscape, Fenergo’s value proposition, and the unique business outcomes desired by large organizations. Tailor your approach to resonate with diverse buyer personas, ensuring that each interaction is relevant and impactful, thereby facilitating smoother progression of opportunities., • Value Hypothesis and Strategic Ownership: Develop and present a compelling Value Hypothesis (VH) that conveys the distinct value Fenergo delivers to each enterprise account. Take full ownership of opportunities by collaborating closely with FSRs, leveraging insights gained from interactions to guide prospects toward the next stages of engagement, while reinforcing Fenergo’s value throughout the process., • Performance Management with Accountability: Demonstrate a consistent track record of exceeding performance goals through strategic planning and execution. Maintain ownership of progress on each opportunity, utilizing data-driven metrics to track engagement activities and outcomes. Ensure alignment with enterprise-specific objectives, which enhances the likelihood of successful closures., • Adaptability and Change Leadership: Act as a change agent within the BDR practice, leading efforts to refine account strategies and methodologies in response to evolving market conditions and internal shifts. Embrace adaptability with a growth mindset, setting a standard for excellence and fostering a culture of continuous improvement within the team. Desired Experience • Mastery level in Business Development in enterprise markets OR Account Executive with track record looking for a path towards a higher value complex sell., • Exceptional discovery skills and strategic thinking., • Desire to be in a high growth organization (we are a centaur), • Natural problem solver Our promise to you We are striving to become global leaders across all of the categories we operate in and as part of that we are a high-performing highly collaborative team that works cross-functionally to accommodate our client’s needs. What we value is at the CORE of how we succeed: • Collaboration: Working together to achieve our best, • Outcomes: Drive Success in every engagement, • Respect: A collective feeling of inclusion and belonging What’s in it for you? • Comprehensive Medical, Dental, and Vision coverage provided through Cigna, • Access to Cobra Coverage, • Employee Assistance Programme available via Cigna, • 401k retirement savings plan, • Life, Accident, and Disability Cover offered through Cigna, • Participation in a Savings and Transformation Scheme, • Opportunity to earn an annual company bonus based on performance, • Generous 20 days of Paid Time Off (PTO) annually, • 3 company closure days for designated holidays, • Access to extensive training programs, including both classroom and online options through 'Fenergo University', • Implementation of a Buddy system for all new starters to provide guidance and support, • Opportunity to work on a cutting-edge Fintech product, utilizing the latest tools and technologies, • Defined training and role tracking to monitor and support your career development and progress, • Enjoy complimentary lunches provided in the office, • Work From Home set-up allowance to support a comfortable and efficient remote working environment Fenergo is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace, where all employees are valued, respected, and can reach their full potential. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. Our hiring decisions are based solely on qualifications, merit, and business needs. We believe that a diverse workforce enriches our company culture, fosters innovation, and contributes to our overall success. We strive to provide a fair and supportive environment for all employees, promoting equal opportunities for career development and advancement. We encourage all qualified individuals to apply for employment opportunities and join our team in contributing to a collaborative and inclusive work environment.

Job Description About the Role We’re seeking a dependable and skilled Help-Desk Technician to lead internal IT support operations for our NYC office and broader business units. You’ll provide direct on-site support to users based in Midtown Manhattan, while also maintaining connectivity and coordination with our Great Neck headquarters and field operations. This role combines hands-on computer hardware and application support along with infrastructure support. You’ll also act as a local advocate, ensuring that corporate policies are implemented effectively and appropriately for our teams on the ground. Key Responsibilities * Provide on-site technical support at our Midtown Manhattan office for desktops, laptops, applications, printers, and network services. * Administer Microsoft 365 environment (Teams, SharePoint, Exchange, OneDrive, Intune) and manage user accounts, devices, and licensing. * Maintain and support infrastructure across Great Neck HQ and remote offices as needed. * Collaborate with corporate IT to implement corporate-wide tools, security standards, and global policies—while advocating for local business needs. * Handle hardware provisioning, software deployment, onboarding/offboarding, and asset tracking. * Troubleshoot and support specialized applications (e.g., Autodesk, financial, and HR systems). * Document IT processes, configurations, and troubleshooting procedures; contribute to internal knowledge sharing. * Assist with training users on technology best practices. * Ensure business continuity by proactively maintaining system stability and responding to critical issues. * Travel to Great Neck Backoffice and local job sites in NY and New Jersey as needed to support users and coordinate infrastructure needs. Qualifications Required: * 5+ years of experience in internal IT support, systems administration, or desktop/infrastructure management within a mid-sized or enterprise organization. * Advanced proficiency with Microsoft 365 ecosystem, including administration of Exchange Online, SharePoint, OneDrive, Teams, and device management through Intune/Endpoint Manager. * Strong working knowledge of Windows operating systems (Windows 10/11) and basic user and group management. Understanding AD, DNS, DHCP, Group Policy concepts. * Basic knowledge of networking fundamentals, including cabling standards, WAN circuits, routing and switching, firewalls, DMZs, VLANs, and IP addressing and subnetting * Experience supporting business productivity and line-of-business applications, including installation, configuration, troubleshooting, and updates (e.g., MS Office, Adobe products, finance or HR tools, Autodesk applications). * Hands-on experience with IT asset management, including imaging, deployment, hardware inventory, and lifecycle replacement. * Ability to troubleshoot complex hardware and software issues, independently or with vendor support, and follow through to resolution. * Excellent communication skills, both written and verbal — able to clearly explain technical concepts to non-technical users and document procedures and solutions. * Ability to prioritize, manage, and execute multiple concurrent tasks in a dynamic environment with shifting priorities. * Strong sense of ownership and follow-through — demonstrates initiative and holds themselves accountable for deliverables. * Demonstrated ability to work independently with minimal supervision, while also being a collaborative team player who can work cross-functionally. * Customer service mindset — friendly, professional demeanor and a commitment to user satisfaction and technical excellence. * Willingness and ability to travel between Midtown Manhattan, Great Neck HQ, and local job sites as needed, sometimes on short notice. Preferred: * Experience in hybrid desktop/server environments or enterprise settings * Exposure to Power Automate, Power Apps, or SharePoint customization * Familiarity with Autodesk licensing and support and other construction related applications * IT certifications such as CompTIA A+/Network+, Google IT Support Professional Certificate, Microsoft Fundamentals. What You’ll Bring * A proactive, solutions-focused mindset * The confidence to represent end users and advocate for practical solutions * The discipline to self-manage while staying aligned with team goals * A calm, supportive attitude under pressure * A strong sense of ownership and pride in the technology experience you deliver Company DescriptionUni-Data & Communications, Inc. was formed in 1989 to service the IT infrastructure support needs of the financial services community. Uni-Data is a nationwide IT services company with several hundred full time employees, operating in 20 states. The company maintains three primary lines of business: Technical Services (IT outsourcing, staff augmentation, IMAC/break-fix, software packaging and distribution, PC/VDI deployments, project management); Managed Services (on-shore, NYC-based service-desk, Audio/Visual, SMB IT outsourcing); Uni-Data is a subsidiary of the Unity International Group, which is a conglomerate composed of electrical contracting, integrated maintenance, and IT services businesses.Uni-Data & Communications, Inc. was formed in 1989 to service the IT \r\ninfrastructure support needs of the financial services community. \r\n\r\nUni-Data is a nationwide IT services company with several hundred full time employees, operating in 20 states. The company maintains three primary lines of business: Technical Services (IT outsourcing, staff augmentation, IMAC/break-fix, software packaging and distribution, PC/VDI deployments, project management); Managed Services (on-shore, NYC-based service-desk, Audio/Visual, SMB IT outsourcing); Uni-Data is a subsidiary of the Unity International Group, which is a conglomerate composed of electrical contracting, integrated maintenance, and IT services businesses.

Job Description Inspiroz is seeking a driven, detail-oriented School Technology Specialist (STS) to join our on-site IT support team in Bronx, NY. As an STS, you will play a crucial role in supporting the day-to-day technology support across Inspiroz’ portfolio of charter schools. Working under the supervision of an Inspiroz Service Delivery Manager, you will interact regularly with our remote technical support team and various client contacts. For over a decade, Inspiroz has established a reputation in the Managed IT Services industry as a premier provider of charter school focused technology strategy and support. Take the next step in your IT career, and apply today! Key responsibilities for this position include the following: Technical support and problem resolution • Take the lead in resolving technical issues that require on-site support., • Manage on-site installation, repairs, and maintenance for workstations, network equipment and peripheral devices., • Conduct thorough troubleshooting to identify the root cause of problems., • Assist with projects on an as-needed basis, collaborating with project teams and stakeholders as required., • Act as the liaison between on-site operations and the remote IT support team in India., • Communicate technical issues and requirements to the remote team accurately and clearly., • Provide detailed information and documentation to facilitate remote troubleshooting and support., • Works closely with the remote service desk team to resolve technical issues., • Stay up-to-date with the latest technology trends, advancements, and best practices in the education sector. Customer support and service • Communicates updates, challenges, and tasks to the client in a clear and timely manner., • Listens actively to client concerns and addresses them appropriately., • Establishes and maintains strong relationships with clients, fostering a sense of trust and partnership., • Assists clients in aligning technology solutions with their specific goals and requirements., • Ensures client satisfaction by following up on issue resolution and providing necessary support., • Takes personal interest in the quality of work and meeting customer needs., • Demonstrates professionalism and clarity in written communication, ensuring accuracy and attention to detail in all email interactions., • Responds to emails within two hours during business hours and ensures timely responses to after-hours emails or requests, as per the company's communication policy.’ Time Entry and Ticket Management • Accurately and diligently tracks time spent on-site using ConnectWise Manage's time entry feature., • Regularly updates ticket statuses and provides clear and concise notes for effective communication and collaboration., • Follows the company's established workflow procedures, including ticket creation, assignment, and resolution processes in ConnectWise Manage. Knowledge of: • Windows Systems, • Mac Systems, • Active Directory, • Networking equipment and concepts, • Excellent customer service skills, • Excellent hands-on technical support skills, • Ability to demonstrate passion for technology, innovation, troubleshooting, and making a difference., • Ability to adapt to changing situations, be flexible in approach, and effectively multitask., • Ability to self-motivate and work independently when required, taking initiative and ownership of tasks., • Ability to assess own limitations, recognize when to ask for help, and effectively collaborate with others. Education: The successful candidate should have a Bachelor’s Degree in a Technology related field or equivalent certifications. Experience: The successful candidate should have at least 1-2 years’ experience in Tier 1 and 2 technical support. Benefits What Our Ideal Candidate Will Receive: • A company focused on maintaining a great company culture, • An opportunity to make a difference in the company and to be rewarded for doing so, • A company that is always looking to improve while adhering to our core principles., • An opportunity for career growth within the organization, • Competitive compensation package with variable pay potential and benefits

Job Description We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. Responsibilities • Address user tickets regarding hardware, software and networking, • Walk customers through installing applications and computer peripherals, • Ask targeted questions to diagnose problems, • Guide users with simple, step-by-step instructions, • Conduct remote troubleshooting, • Test alternative pathways until you resolve an issue, • Customize desktop applications to meet user needs, • Record technical issues and solutions in logs, • Direct unresolved issues to the next level of support personnel, • Follow up with clients to ensure their systems are functional, • Report customer feedback and potential product requests, • Help create technical documentation and manuals Requirements • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role, • Hands-on experience with Windows/Linux/Mac OS environments, • Working knowledge of office automation products and computer peripherals, like printers and scanners, • Knowledge of network security practices and anti-virus programs, • Ability to perform remote troubleshooting and provide clear instructions, • Excellent problem-solving and multitasking skills, • Customer-oriented attitude

Job Description Job Overview We are currently seeking a full time Tier II Support Engineer with a minimum of 5 years of extensive hands on experience with IT support and troubleshooting. Responsibilities • Provide phone support and remote remediation for workstation issues, • Troubleshooting and resolving customer system problems across a broad range of technologies, • Provide installations of new software and upgrades, • Provide installation of service Packs and security updates, • Provide onsite support and installations to clients when necessary, • Knowledge of Microsoft operating systems and desktop applications, • Experience with installing, configuring, and administering a broad range of technologies, • Excellent written and verbal communication skills, • Certifications a plus Founded in 1997, Lincoln Computer Services is a growing custom IT solution provider, servicing New York City and Long Island, New York. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today! Benefits Lincoln offers a competitive salary, training and education, a great benefits package (medical, dental, vision, 401k), generous paid time off and an excellent work atmosphere. Powered by JazzHR J1kS4NsHyt

Job Description Job Title: Service Level Engineer 1 Office Location: New York Office ("HQ") Travel Required: As needed in the Tri-state area Employment Term: Full-Time Employee ("FTE") Salary: 55-65K Reports To: Service Delivery Director About Tekscape: Tekscape is a recognized managed IT services company since 2007, headquartered in New York City. Currently, we operate via two physical locations in the United States. Based on our engineers' deep technical knowledge and leveraging our strategic relationships with the world's leading cloud providers, Tekscape excels at supporting companies globally with information technology solutions. Tekscape services include managed IT, managed security services, cloud computing, compliance, and collaboration. The Team: Tekscape's Service Desk team provides customer support and expertise in the reactive and proactive management and maintenance of client desktop and server solutions. We excel at supporting and client infrastructure, from simple topologies to the latest hyper-converged technologies with an emphasis on best practices. In addition, our customer service approach to understanding client goals ensures successful support and execution and client satisfaction. The Service Desk team is looking for a qualified Level 1 Systems Engineer with proven systems support skillsets and excellent customer service delivery. In addition, S/He should understand how to support day-to-date operations of Microsoft products/services and remote access / virtual desktop solutions. Tekscape engages all employees proactively in all aspects of the business to provide them with experience and exposure to a wide range of IT environments and technologies, allowing for a diverse, creative, and thoughtful development of their skills and knowledge. About the Position: The Service Level Engineer I will be the front line for supporting Level 1 -2 client incidents and service requests and maintaining client infrastructure. S/He will provide both physical and virtual desktop and server support. The Systems Support Engineer will work in a team environment to deliver exceptional levels of technical expertise and customer service to Tekscape's clients in the Greater New York/New Jersey region. Job Duties & Responsibilities: • Responsible for routinely recording ticket time accurately and updating ticket progress regularly in accordance with service desk engineer policies, • End-User/Server Hardware and Peripheral Support, • Keep End-User/Server Equipment and Application Documentation Up-to-date and Accessible, • End-User/Server OS and Application Support, • End-User/Server Active Directory Account Support, • End-User/Server Email Access Support, • End-User/Server File Access Support, • End-User/Server Remote Access Support, • End-User/Server Mobile Device Support, • End-User/Server Peripheral Hardware Support, • Office 365 product and licensing support, • Create and Maintain End-User Workstations/Server Templates, • Create and Maintain Workstation/Laptop/Server Templates, • Create & Maintain client Joiner & Leaver checklists and processes, • Excellent written and verbal communication skills applicable to a customer facing role, • Strong technical and client-facing documentation/presentation skills, • Excellent planning and organizational skills, as well as sound, independent judgment, • Strong troubleshooting skills to assist with resolution and escalation of client incidents and service requests, • Experience managing and supporting various desktop operating systems and moves, adds, and changes within a Microsoft Active Directory-centric network (Win 7 & 10+), • Hands-on experience with enterprise systems architecture and components such as AD, DHCP, DNS, SMB/CIFS, TCP/IP, Firewalls, software deployment, etc., • Experience with Microsoft Windows server operating systems and technologies (Win Server 2008 – 2019+), • Experience with on-premises and cloud-based Microsoft Email Solutions (Exchange 2013-2016 & Office 365), • Experience troubleshooting problems within a remote desktop or virtual desktop platform (VMware Horizon & Citrix), • Understanding and support of public cloud platforms (AWS and Azure), • Understanding and support client virtualization platforms and environments (VMware ESX & Microsoft Hyper-V), • Coordination/Escalation to third party vendors for support escalations, • Experience with group policy configuration and deployment, • Experience troubleshooting basic connectivity issues with desktops, servers, and networks, • Experience installing SAN Storage and configuring it with VMWare / Hyper V, • Experience with Converged and Hyper-Converged Technologies, • Experience maintaining and troubleshooting a Hyper-V environment with a Failover Cluster or managed by SCCM, • Previous experience working within ConnectWise (Automate) ecosystem, • Scripting and automation experience, • Minimum of 3 years plus experience with maintaining, troubleshooting, and supporting of various technology environments, • Client satisfaction rate of 90%+, • Annual KPI of 1700 engineering hours (142 Monthly), • Service Ticket & Time Compliance Policy adherence of 95%+ Tekscape employees enjoy the following benefits: • Excellent Benefits (including medical, dental, vision, life insurance, and more), • Maternity/Paternity Leave, • 401(k) plan with matching company contribution, • Holiday/Vacation plans, • Development & training, • Commuter benefits, • Outstanding Employee Referral Programs, • Frequent company events and outings We are an Equal Opportunity Employer that truly believes in the benefits of diversity! Tekscape engages all employees proactively in all aspects of the business to provide them with experience and exposure to a wide range of IT environments and technologies, allowing for a diverse, creative, and thoughtful development of their skills and knowledge. Powered by JazzHR GpHuuslWVf

Job Description Read before applying: Only considering candidates with 2+ years IT support experience AND a stable job history. We’re ISNY, a fast-growing Inc. 5000 IT & Cybersecurity company serving NYC. We’re looking for a Help Desk Supp technician to join our top-tier support team (fully remote). About Us ISNY is recognized on the Inc. 5000 list of fastest-growing private companies in America, and we pride ourselves on delivering high-quality IT services with a strong focus on security and client satisfaction. Our culture is close-knit, fast-paced, hungry to learn, and relentlessly quality-driven. (For real.) Responsibilities * Troubleshoot and support Windows OS issues * Basic networking troubleshooting and support * Handle user maintenance requests (permissions, access, etc.) * Troubleshoot basic WiFi issues * Provide printer and scanner support * Support content filtering systems * Troubleshoot 3rd-party applications * Perform new user onboardings * Navigate basic O365 functions * Maintain and update customer network documentation in near real-time Required Experience * 2+ years Windows desktop support * 2+ years printer and scanner support * Windows NTFS management * Basic LAN networking * Managed WiFi systems configuration & troubleshooting * MSP experience preferred Must Haves * Extremely committed and responsible * Strong troubleshooting skills * Quick learner, resolution-oriented, hungry to grow * Excellent customer service skills (phone & email) * Self-starter who looks for ways to improve processes & services ⚠️ Important: Stability matters. If you have a history of multiple short-term jobs, please do not apply. Nice to Have (Not Required) * Bachelor’s in Computer Science or Information Systems * Certifications (Microsoft, CompTIA A+, Network+, etc.) * Prior MSP experience Benefits * PTO & vacation * Contributions toward health benefits * Paid training & certification support * Competitive pay If you’re a dedicated IT professional with proven experience and stability, join us at ISNY – an Inc. 5000 recognized company – and grow your career with one of the fastest-growing MSPs in the country!

Job DescriptionBuffalo, NY/Rochester, NY/ Syracuse, NY (Fully Remote Option Available) Weekend and Evening Shift Availability Preferred Salary Range: $40,000 - $50,000 The Contact Center Representative I provides friendly and efficient service to Apple Bank clients (both internal & external) and is responsible for resolving issues in an efficient and timely manner while adhering to contact center/complaint management procedures and department guidelines. The Representative promotes all Bank products and services to our customers to meet their financial needs and also follows call quality metrics, to meet department call and quality standards on each customer interaction. ESSENTIAL DUTIES & RESPONSIBILITIES • Provide excellent customer service to external and internal customers to meet their financial needs., • Safeguard customer accounts and information for privacy and accuracy and adhere to call authentication procedures., • Comply with all banking regulations., • Identify and escalate calls related to areas of concern or those of a suspicious nature., • Make recommendations to resolve customer issues to ensure first-call resolution by communicating with management and/or partners., • Communicate and log complaints in an effective and timely manner while adhering to complaint management policy., • Complete customer file maintenance, transactions, and requests following department and Bank policies and procedures., • Adhere to call quality and service standards., • Participate in call quality and metrics coaching on an active basis and implement agreed-upon behaviors to meet and/or exceed individual and department goals., • Educate customers on Apple Bank’s products and services., • Promote digital banking solutions to help drive customer self-service., • Comply with department call classification wrap-up codes, sales management call logging, and Calabrio metadata logging with each customer interaction., • Level I Representatives must also be able to handle the following: general call inquiries, basic ATM & debit card inquiries, basic online banking support, third-party vendor support, and general product and service inquiries., • Perform other duties/responsibilities as assigned. SKILLS, EDUCATION, & EXPERIENCE • High school diploma or GED required., • 0-1 years of experience in a banking environment; call center experience a plus and must have exposure to online banking application usage., • Excellent interpersonal and communication (verbal + written) skills., • Excellent customer service skills., • Strong analytical skills., • Bilingual (Spanish) a plus., • Polished phone skills with the ability to maintain quality of service under pressure., • Working knowledge of Microsoft Office programs (Word, Excel, and PowerPoint)., • Working knowledge of online and mobile banking systems and bill payment services., • Display positive attitude and is team oriented., • Ability to multitask between multiple systems., • Ability to work a flexible schedule including nights and weekends., • Ability to adhere to a predetermined schedule. Visa sponsorship not available. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.

Job Description Our client is an established, privately held, growing, New York-area government contractor. Our client’s focus is in providing Information Technology (IT) Services to city, state and federal government clients. We are currently seeking a skilled IT Cloud Specialist to work in a full-time onsite role on a large scale project at a client location in Manhattan, New York City / Newark, New Jersey. Reporting to the IT Project Manager, the IT Cloud Specialist is responsible for assisting in the design, implementation, management, and support of cloud computing networks utilizing Virtual Desktop Infrastructure (VDI), Azure Virtual Desktop (AVD) and Citrix technologies to ensure a smooth end-user experience, optimal performance, and strong security across the IT infrastructure. The ideal candidate will have relevant technical education / certifications, 5+ years of IT cloud computing experience and strong technical expertise in VDI, Citrix, and AVD. Experience in Construction or Building related organizations is highly desirable. Must be solution and customer-focused with effective communication skills, and demonstrated ability to meet user needs with IT cloud solutions. PRIMARY RESPONSIBILITIES INCLUDE: • Configure, implement, manage, maintain, troubleshoot and support IT cloud solutions within Microsoft Azure and Citrix Cloud., • Configure, install and update cloud software, manage user accounts and monitor networks and system performance., • Assist in designing, deploying, and managing VDI solutions such as Citrix XenDesktop / XenApp or Microsoft AVD., • Manage documentation, contribute to improvement efforts, and automate processes using scripting., • Oversee VDI image management, troubleshoot and resolve issues related to Citrix VDI and AVD, ensuring high availability and disaster recovery, monitoring performance, and collaborating with IT security teams to enforce security policies., • Work closely with Project Management, IT, Engineering and other stakeholders. Ensure that cloud solutions and systems perform properly and that all business requirements are successfully met., • Implement and support new client requirements and customizations., • Consistently engage with clients and stakeholders to maintain relationships and ensure high levels of satisfaction. CANDIDATE REQUIREMENTS INCLUDE: • Bachelor’s Degree in Computer Science, Information Technology, or closely related field. Relevant IT cloud certifications such as Microsoft Azure, AWS Cloud, Google Cloud, CompTIA Cloud+ or Certified Cloud Security Professional (CCSP). Other VDI-related certifications such as VMware VCP-DTM, Citrix CCA-V/CCP-V, or Microsoft AZ-140 a plus., • 5+ years of experience implementing, managing and supporting large scale IT Cloud networks and platforms., • Prior experience in Construction or Building-related organizations is highly desirable., • Experience managing VDI, including Citrix and/or Microsoft AVD. Hands-on experience with Citrix Virtual Apps and Desktops, Citrix ADC, and Citrix Cloud services. Proficiency in Windows Server administration, Active Directory, and networking concepts required. Proficient knowledge of the VDI stack and experience with scripting languages like PowerShell. Familiarity with monitoring tools for Citrix environments (Citrix Director)., • Experience with other virtualization technologies (VMware, Hyper-V), and knowledge of security best practices for virtualization and remote access., • Ability to work in a fast-paced environment and manage multiple tasks simultaneously., • Experience with Project Management principles and practices such as ITIL, Scrum, LEAN, Agile, or DevOps., • Effective problem-solving and relationship-management skills. Prior experience collaborating closely with users, clients, stakeholders and technology suppliers to resolve technical issues., • Excellent verbal, written and interpersonal communication skills with users, clients, team members, technical staff, and management. Able to interface, communicate and maintain effective relationships with team members and all levels of management on an ongoing basis and work as a trusted IT professional., • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for use in communication, analysis & tracking., • Key Competencies: Collaborative Work Style, Customer Service Focused, Problem-Solver, Professional, Resourceful, Results-Focused, Solutions Focused, Self-Motivated, Team-Player., • Must be able to pass a required background check and/or security clearance to work on government projects. TEAM RESPONSIBILITY: Serve as a key member of the client's IT team. Collaborate with internal team members, users, clients and vendor partners. Mentor team members. KEY RELATIONSHIPS / STAKEHOLDERS: • IT Project Manager, • Internal Team Members, Users, Clients and SME's, • Client and Technology Partners RELOCATION ELIGIBILITY: No relocation assistance provided. Local, qualified New York City metro area candidates will be given preference and priority. Qualified candidates willing to self-relocate to the New York City metro area will also be considered. COMPENSATION & BENEFITS INFORMATION: • Base Salary Range: $120,000 - $150,000, commensurate with experience and qualifications, • Benefits Include: Health & Dental Insurance, Paid Time Off, 401-K with match, FSA, Company Paid Training, etc. POSSIBLE COMPARABLE TITLES: • IT Cloud Engineer, • IT Cloud Architect, • IT Cloud Administrator, • IT Cloud Consultant, • DevOps EngineerCompany DescriptionTalent Solution Partners is a full-service Talent Acquisition and Solutions Firm. Our primary focus is the placement of senior-level professionals and executives for clients in Healthcare, Consumer Products, Business-to-Business Services and related industries. Visit us at: Solution Partners is a full-service Talent Acquisition and Solutions Firm. Our primary focus is the placement of senior-level professionals and executives for clients in Healthcare, Consumer Products, Business-to-Business Services and related industries.\r\n\r\nVisit us at:

Job Description Job Title: Service Engineer L2 Location: Tekscape Office, NYC Travel Required: As needed to client sites in Tri-state area. FLSA: Exempt, Full Time Salary: 65-75K Reports to: Director of Support Services About Tekscape: Tekscape is a recognized managed IT services company since 2007, headquartered in New York City. We operate via two physical locations in the United States. Based on our engineers’ advanced technical knowledge and by leveraging our strategic relationships with the world’s leading cloud providers, Tekscape excels at supporting companies globally with information technology solutions. We work in a collaborative environment that fosters and rewards innovation. Tekscape services include managed IT, managed security services, cloud computing, compliance, and collaboration. Job Summary: The Service Engineer L2 provides the resource coordinator assistance in the acknowledgment, classification, and assignment of client tickets. The Service Engineer L2 is the first line of defense as well as an escalation point for Service Engineer L1 resources to assist either remotely or onsite at customer facilities handling customer requests, problems and/or incidents. Service Engineer L2 will assist with desktop, network and systems issues coming from tickets created via alerts, email, or phone calls. The Service Engineer L2 will also be the onsite resource to fulfill regularly scheduled onsite support commitments to various clients. Responsibilities: • Assist the resource coordinator in ensuring engineers are prioritizing and following up on the ticket queues regularly., • Resolve support cases and work orders associated with end-user issues, physical and cloud infrastructure, and project related tasks., • Escalation point for Service Engineer L1 items that are not able to be closed., • Provide accurate, comprehensive notes on work performed to account for time spent with customers., • Responsible for routinely recording ticket time accurately and updating ticket progress regularly in accordance with engineer policies., • Perform basic hardware troubleshooting on desktop/laptops, printers, mobile devices, rackmount servers., • Provide end-user software support on common productivity technologies such as Microsoft Office Suite, Microsoft Teams, SharePoint Online, OneDrive, and QuickBooks., • Support and troubleshoot common mail platforms and security systems such as Microsoft Exchange, Google Workspace, Proofpoint Essentials and Mimecast., • Triage with external vendors and manage the process to assist customers on systems, software, or network related issues., • Execute basic system maintenance including software and operating system patching, software version upgrades and critical patch applications., • Provide intermediate support of Active Directory such as add/remove users, password resets, Group Policy application, task scheduling., • Deliver high-level consultation on information security fundamentals such as good password hygiene practices, multi-factor authentication recommendations and social engineering defense., • Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device/Mobile Application Management, Anti-Virus/Anti-Malware., • Participate in after-hours client projects including cloud migrations/conversions, major upgrades, office relocations, and hardware refreshes., • Apply intermediate understanding of network principles such as DNS, DHCP, TCP/IP., • Deployed to client sites as needed to solve client issues., • Provide onsite support coverage as needed for clients with regularly scheduled onsite support., • Provide ad-hoc and temporary onsite support coverage tickets., • Provide end-user account and end-user endpoint troubleshooting and support., • Experience supporting desktop and laptop hardware., • Experience in supporting server hardware., • Experiencing in installation and removal of data closet and server room equipment such as, but not limited to, • Servers, • Firewalls, • Routers, • Switched, • Uninterruptable Power Supplies ('UPS') Devices, • Endpoint VOIP Devices, • Strong troubleshooting skills and abilities., • Advanced knowledge of Microsoft Office suite., • Advanced understanding of e-mail and spam technologies, and how messaging flows through these systems., • Intermediate understanding of cyber-security concepts and technologies like Multi-Factor Authentication (MFA), Anti-virus/Anti-malware, Software Firewall, Web-filtering and social engineering., • Experience with management of end-user domain accounts and mailboxes., • Ability to complete workstations and laptops following build guidelines and checklists., • Familiarity with file system support including permissions, sharing, backups and restores., • Strong documentation and communication skills, • Experience with PSA/Ticketing systems to track ticket closure and time spent on tickets., • Understanding of the ConnectWise PSA and ability to manage and administer the PSA backend infrastructure and settings., • Participate in after-hours on-call rotation for technical services support/Help Desk. Preferred Skills • Experience in other Managed Service Provider environments is preferred but not required., • Experience with troubleshooting and remediation of workstation and laptop hardware, • Experience with management of Active Directory accounts/groups/objects, • Experience troubleshooting Microsoft Office Suite Products, • Experience with management and troubleshooting of end-user email issues and mailboxes., • Office 365, • Experience with the management and troubleshooting of end-user mobile device issues., • Experience with Public (Azure) and Private Cloud environments., • Experience with Cisco and Meraki networking. Education and Personal Skills: • Minimum of 3 years plus experience with maintaining, troubleshooting, and supporting of end-user technology, mobile devices, and applications., • Desire and ability to motivate oneself and quickly develop new skills., • Excellent written and verbal communication skills applicable to a customer service role, • Excellent planning and organizational skills, as well as sound independent judgment, • Able to travel for business and work beyond normal business hours when necessary., • Able to lift and transport moderately heavy equipment such as computers, power supplies and servers more than 50lbs., • Client satisfaction rate of 90%+, • Annual KPI of 1700 engineering hours (142 Monthly), • Service Ticket & Time Compliance Policy adherence of 95%+ Tekscape employees enjoy the following benefits: • Excellent Benefits (including medical, dental, vision, life insurance, HSA/FSA, • Paid Parental Leave (NYS Paid Family Leave), • 401(k) plan with matching company contribution, • Vacation/ Paid Time Off / Sick Leave, • Professional Development Programs, • Commuter benefits through ConnectYourCare, • Employee Referral Programs, • Fitness/Wellness Perks through Justworks, • Corporate-Branded Swag & MORE We are an Equal Opportunity Employer that truly believes in the benefits of diversity! Tekscape engages all employees proactively in all aspects of the business to provide them with experience and exposure to a wide range of IT environments and technologies, allowing for a diverse, creative, and thoughtful development of their skills and knowledge. Powered by JazzHR Pfn4xTV8vh

Job Description Your Next Chapter: High-Earning Remote Sales from Anywhere! Are you ready to build a high-impact career that offers the ultimate in flexibility and earning potential, all from the comfort of your home office? Vanguard Nexus, a nationally recognized leader in the insurance and financial services sector, is actively expanding our team. We've proudly been featured in Forbes and on the Inc. 5000 list for an impressive six consecutive years, a testament to our rapid growth and innovative approach to the remote work world. If you're driven, empathetic, and eager to guide people toward their financial goals, we want to hear from you! About the Opportunity: No Cold Calling Required! As a Remote Sales Customer Representative at Vanguard Nexus, you'll engage directly with clients across the entire country who are actively seeking personalized financial and insurance solutions. This is an unparalleled opportunity to forge a truly rewarding career path with unlimited earning potential and the incredible freedom to design your own schedule. Your day-to-day responsibilities will include: • Cultivating Meaningful Relationships: Forge genuine, lasting connections through authentic, consultative conversations, always prioritizing the client's best interests., • Expert Needs Assessment: Thoroughly assess individual client needs and expertly recommend tailored financial products and solutions, including Life Insurance, Annuities, and Indexed Universal Life (IUL)., • Engaging Virtual Consultations: Conduct compelling and informative presentations via Zoom or phone, guiding clients through their options with clarity., • Responding to Provided Leads: Focus solely on building rapport; you'll receive pre-qualified inbound leads, meaning absolutely no cold calling is required!, • Uncapped Earning Potential: Your dedication and hard work directly translate into your income. There is absolutely no limit to what you can earn, offering true financial freedom., • Unrivaled Flexibility: Design your ideal work-life balance. Create your own schedule and work from wherever you are most productive and comfortable., • Comprehensive Wellness Resources: Gain access to valuable life insurance and our extensive healthcare exchange (medical, dental, vision) to support your overall well-being., • World-Class Training & Mentorship: Receive hands-on coaching and continuous professional development from industry veterans who are invested in your success. Ready to seize control of your career and join a winning remote team at Vanguard Nexus? Apply today and embark on your journey toward financial success!

Job Description As a Commercial Lines Insurance Nonprofit Human Services Underwriting Specialist, you will be responsible for growing and managing a book of commercial lines business, including responsibility for advising other underwriters and support staff on processes and procedures and consulting at the highest level of technical underwriting authority. You will be analyzing and assessing exposures and acceptable risks for our Nonprofit Human Service Organizations and Education Institutions to determine coverages and premium that are both adequate and competitive. As a Nonprofit Human Services Underwriting Specialist you will build successful relationships with agents to drive increased, positive business flow. You will work under limited supervision and exercises significant independent judgment in performing work. Accounts vary in size, but may include accounts up to $1,000,000 in written premium. Accountabilities: • Delivers profitable outcomes and growing a portfolio of complex niche business through effective risk selection by:, • Analyzing, selecting and profitably pricing business with prescriptive terms and conditions of coverage., • Examining inspection reports, location, risk, financial and other available tools and reports to identify new or unresolved concerns., • Communicating with Risk Control for inspections, follow ups and service needs for insureds., • Driving corrective action or remediation strategies on renewal accounts., • Underwrite renewals referred by the underwriting assistant as well as renewals over 35K working to achieve required rate changes goals as outlined by management. Discuss and issue nonrenewals as needed., • Escalating referrals, in a timely manner, on accounts that need additional review or approval by higher level underwriters., • Adhering to service expectations and regulatory compliance by the timely release of renewals, non-renewals and conditional notices., • Accountable for achieving key performance indicators of the portfolio including:, • Developing and furthering successful relationships with distribution partners within the portfolio by:, • Having regularly scheduled portfolio review calls., • Meeting service standards for quality and timeliness., • Limited travel to distribution partner offices., • Coordinating with distribution team to build pipeline, resolve issues, concerns or conflict and oversee change management., • Communicating regularly with portfolio team members on health of assigned agencies and market conditions that could impact the portfolio., • Develop and grow agency relationships through daily interactions and in person visits throughout the year; collaborate with the distribution team on cultivating agency relationships and new business opportunities., • Cultivate a High Performing Culture, • Superior customer service and business acumen., • Mentoring support staff throughout their career development., • Conduct peer audits., • Assist in the training of new hires and internal promotions by providing continuous mentoring and feedback to foster successful employee development., • Reviewing, mentoring, and approving referrals for lower authority level associates., • Perform other related work as assigned. Qualifications: • Bachelors Degree or equivalent work experience., • 5+ years underwriting all commercial lines (Commercial Property, General Liability, Professional Liability, Worker's Compensation, Crime, Commercial Auto, Umbrella, etc)., • Prefer Nonprofit Human Services and Education underwriting experience., • Excellent communication skills both in writing and verbal, • Ability to analyze and make decisions in a timely manner, • Working to obtain or has already CPCU or other industry equivalent Compensation: • $88,200 - $147,000 commensurate with experience, plus bonus eligibility, • $97,200 - $162,000 commensurate with experience in CA, CT, MA, NJ, NY, and PA, plus bonus eligibility Benefits: We are proud to offer a robust benefits suite that includes: • Competitive base salary plus incentive plans for eligible team members, • 401(K) retirement plan that includes a company match of up to 6% of your eligible salary, • Free basic life and AD&D, long-term disability and short-term disability insurance, • Medical, dental and vision plans to meet your unique healthcare needs, • Wellness incentives, • Generous time off program that includes personal, holiday and volunteer paid time off, • Flexible work schedules and hybrid/remote options for eligible positions, • Educational assistance #TMG

Job Description NOC Technician Location: East Hanover, NJ or NYC or remote options available. Department: Engineering Division: Corporate Job Status: Full-Time Work Shift: Must be available all shifts About BlackHawk Data BlackHawk Data is one of the fastest-growing, woman-owned IT solution providers in the country trusted by private and public sector clients to deliver secure, scalable infrastructure and innovative network solutions. Here, you won’t just do a job—you’ll build a career that matters. We’re a team of bold thinkers, problem solvers, and changemakers committed to doing things the right way, not the easy way. Our culture thrives on curiosity, collaboration, and grit. We invest in our people, challenge them to grow, and celebrate wins together. If you're driven to lead, learn, and leave your mark, BlackHawk Data is where you belong. Come build what’s next with a team that’s going places 💻 Learn more about us: 🤝 Connect with us on: LinkedIn, Facebook, Twitter, YouTube, and Instagram Position Overview We are seeking a self-motivated and high-potential NOC Engineer to join our innovative and dynamic team. As a NOC Engineer, you will have the opportunity to provide exceptional service to our diverse range of clients in industries like Commercial, Healthcare, Financial, Education, and Public-sector. Daily responsibilities: • Manage all incoming customer tickets, ensuring timely responses and resolution within SLAs (Service Level Agreements). This includes opening, tracking, and closing service tickets, as well as answering incoming calls and monitoring various e-mail accounts., • Conduct daily preventative maintenance checks and services on managed devices within client infrastructure., • Collaborate with field personnel to validate repairs and system testing, identifying recurring performance issues., • Network Troubleshooting: Diagnose and resolve network issues, including connectivity problems, packet loss, latency, and performance degradation., • Generate performance reports on managed service devices and collaborate closely with NOC & Field Engineering teams for issue resolution., • Communicate directly with customers regarding issues, outages, and maintenance activities, while maintaining detailed notes within ticketing systems on all resolution activities., • Maintain customer technical information in accordance with defined documentation standards., • Develop and maintain installation and configuration procedures with Runbooks, while obtaining and maintaining necessary technical/professional certifications., • Perform OS patching and vulnerability sweeps on Customer environments., • Provide flexible shift scheduling based on operational needs and offer emergency on-call support on a rotating schedule., • Perform any other duties as assigned. System responsibilities: • Manage and monitor IT infrastructures including Microsoft Active Directory, Exchange, DNS, DHCP, PowerShell scripts, Azure services, AWS services, VMware technologies, and server infrastructures., • Manage server infrastructures including Dell VXRail, Cisco UCS, standalone servers, and hyper-converged solutions., • Manage and maintain monitoring and alerting system like Zabbix to ensure system integrity and performance., • Troubleshooting desktop and Windows OS issues., • Assess and identify appropriate solutions for system integration, providing recommendations for implementation and troubleshooting., • Manage customer’s overall Fortinet environment, including making firewall policy changes as well as updating firmware., • Minimum 5+ years of technical support experience with event/alert management, incident, and change management processes., • Minimum 3 days on site at East Hanover, NJ office., • Demonstrated expertise in networking, routers, switches, firewalls, wireless devices, and security protocols., • Proficiency in network protocols and technologies, including TCP/IP, DNS, DHCP, VLANs, VPNs, and routing protocols (EIGRP, OSPF, BGP)., • Strong understanding of Route/Switch and Wireless technologies., • Demonstrate a good understanding with Voice/VOIP technologies, including but not limited to IP Phones, Voice gateways, and old land lines., • Previous experience in Help Desk or NOC roles is required, with Cisco Certification considered advantageous., • Exceptional interpersonal skills, strong work ethic, communication skills, and customer service abilities., • Proactive approach to problem-solving and troubleshooting techniques., • 5+ years of experience in systems engineering or related IT roles, with desktop support experience aligned with stated technologies., • In-depth knowledge of Microsoft ecosystems, cloud services (Azure & AWS), VMware technologies, and various server technologies., • Strong understanding of Fortinet product suite, including FortiGate’s, FortiManager and FortiSwitches., • Strong understanding of Cisco product suite include catalyst, nexus, and wan routers., • An active Fortinet certification such as FCP or FCSS, • An active Cisco CCNA, CCNP certification, • Any course certifications/accreditation, • Any equivalent certification (Palo, Arista, F5 etc.) What We Offer • Competitive Pay., • Comprehensive health, dental, vision, and 401(k), • Regular coaching, career development, and advancement path., • A collaborative culture that celebrates learning, innovation, and high performance 1ic4eZJ2Ps

Job Description About Us We are a fast-growing cannabis retail management firm overseeing multiple licensed dispensaries in New York. Our mission is to provide exceptional and compliant retail experiences in a complex and rapidly evolving industry. We are currently seeking a Senior IT Technician to take ownership of our IT systems across all locations and build out sustainable tech infrastructure for the future. About the Role As the most senior IT professional on our team, you’ll be responsible for overseeing, maintaining, and improving all IT systems across multiple cannabis dispensary locations. You’ll be expected to troubleshoot and resolve issues across a wide range of hardware and software, lead setup and scaling efforts during new store launches, develop internal processes and documentation, and ensure seamless operation of tech systems critical to sales, compliance, and customer service. This role is on the ground and hands-on, requiring site visits across NYC, Westchester, and Long Island. You must be proactive, solutions-oriented, and capable of independently managing priorities in a dynamic retail environment. Key Responsibilities Technical Support & Troubleshooting • Diagnose and resolve hardware/software issues across devices: POS systems, tablets, desktops/laptops, printers (Epson, Star), ID scanners (Verascan), and payment terminals., • Provide Tier 1–2 support for staff, escalating issues only when necessary., • Lead IT setup for new store openings, including cable configuration, device installations, and system integrations., • Configure and maintain Windows-based systems, Microsoft Surface devices, printers, scanners, card readers, routers/modems, and Wi-Fi networks., • Create and maintain thorough IT documentation, SOPs, and equipment inventories across locations., • Standardize workflows for common troubleshooting procedures and onboarding new IT team members., • Build trust and rapport with store managers and staff to proactively anticipate tech needs., • Represent the IT department with professionalism in both staff and customer-facing situations., • Regularly travel to retail stores throughout NYC, Yonkers, and the Hamptons to support tech systems on-site., • Support cross-departmental projects such as inventory hardware rollouts or compliance tech integrations., • 5+ years of experience in IT support, systems administration, or retail tech operations, preferably in multi-location environments., • Strong working knowledge of:, • Windows OS and Microsoft Surface devices, • Printers (Epson, Star), scanners (Verascan), and POS systems (e.g., Treez, Dutchie, etc), • Networking fundamentals: Wi-Fi setup, IP troubleshooting, cable management, • Remote support tools and ticketing systems, • Excellent documentation and organizational skills, • Strong communication and customer service mindset, • Must be a self-starter who thrives in fast-paced, minimally structured environments, • Comfortable working independently and taking initiative, • Valid driver’s license and reliable vehicle required for travel as neededCompany DescriptionWe are proud to be a minority-owned and justice-involved business, committed to fostering diversity, inclusion, and social equity in the cannabis industry. Our team is driven by a shared mission to not only provide top-quality products to our customers but also to change the stigma of cannabis in our communities. Working with us means you'll be part of a dynamic, forward-thinking environment where your contributions are valued and your voice matters. You'll have the chance to be a part of history as we shape the future of cannabis retail in one of the world's most vibrant cities.We are proud to be a minority-owned and justice-involved business, committed to fostering diversity, inclusion, and social equity in the cannabis industry. Our team is driven by a shared mission to not only provide top-quality products to our customers but also to change the stigma of cannabis in our communities.\r\n\r\nWorking with us means you'll be part of a dynamic, forward-thinking environment where your contributions are valued and your voice matters. You'll have the chance to be a part of history as we shape the future of cannabis retail in one of the world's most vibrant cities.

Job Description WHY WORK WITH US? We do more than meet goals; we are overachievers who are determined to make every meeting with our client a positive one to share information, review old goals, and plan to meet new ones. We provide high-quality one-on-one meetings with our clients so that we can perfect every strategy to meet our client’s desires. We continue to succeed today because we believe in crafting a long-lasting relationship with our clients. Requirements: * All applicants must be 18+ years of age & eligible to work in the US * All applicants should be able to commute daily * No sales experience is required, but experience in retail sales, customer service, hospitality, sport, teamwork, leadership, or similar can be helpful * A degree is not required either, but ambitious graduates with business-related degrees often do well People with a degree or background involving business, management, competition, athletics, training, sport, leadership, or teamwork tend to fit in nicely with our existing team, but we welcome people from all levels of education and experience. Job Description: * Dealing with customers via telephone, email, and in person. * Resolving client issues in a friendly, helpful way. * Provide price tariffs and amend as required. * Responding to client inquiries. * Attending staff and client meetings. * Tracking sales and maintaining records. * Helping the sales team to acquire new customers. * Up-selling where appropriate. * Providing general admin support. ABOUT US: We provide expert and accurate marketing strategies, research, and events to our clients. We understand that the success of our clients and our success go hand-in-hand. Our office is a fun and positive work environment, creating a happy staff who pride our work. FOR IMMEDIATE CONSIDERATION, SEND YOUR RESUME THROUGH THE ONLINE APPLICATION PROCESS! Company DescriptionWe’re a team of creatives who are excited about unique ideas and help brands, teams and companies to create amazing identity by crafting top-notch marketing projects. We generate excitement, engage potential customers, build brand value increase revenue and drive results across key areas such as marketing and digital, sales, audience engagement, social reach and customer satisfaction.We’re a team of creatives who are excited about unique ideas and help brands, teams and companies to create amazing identity by crafting top-notch marketing projects.\r\n\r\nWe generate excitement, engage potential customers, build brand value increase revenue and drive results across key areas such as marketing and digital, sales, audience engagement, social reach and customer satisfaction.

Job Description StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world. StubHub is seeking an IT Support Engineer II to join the global IT Team. As part of StubHub's global IT team in our New York City office, you'll work with colleagues worldwide to keep everyone working effectively. Whether responding to incidents or proactively working to build a better platform, your mission is to deliver an IT platform that empowers our end users, not one that gets in the way.Location: Hybrid (3 days in office/2 days remote) - New York, NYAbout the team:We are a collaborative and cooperative team that operates on cutting-edge technology to test and resolve issues within IT solutions that are not widely available. Our commitment to staying on cutting-edge tech ensures that we are always striving for excellence. One unique aspect of our team is the absence of ego. Any team member can be asked to do anything from prepping office desks to learning and coding complex automation scripts. We actively encourage curiosity and questions regarding why things are done a certain way and welcome recommendations for improvement.What You'll Do: • Provide IT support to StubHub teams in person, through our technology support tools, and via our ticketing system., • Leverage Azure Automation and complementary tools to streamline request handling and empower organizational self-service, removing bottlenecks and improving efficiency., • Maintain an IT equipment inventory, anticipating future needs while avoiding wasted surplus., • Support the transition from on-premise to Azure for various corporate and production workloads., • Assist with IT systems onboarding/offboarding, ensuring every new hire hits the ground running and promptly deactivating employees' accounts that leave the organization., • Keep our corporate environment updated (via Intune, Kandji, Azure Update Management, and third-party tools such as Patch My PC) to keep our users and infrastructure secure., • Administer our productivity and collaboration tools, such as Zoom, Slack, Jira Cloud, Adobe, and Confluence, and help drive employee engagement with them., • Work collaboratively on projects to further improve our procedures and processes., • Proactively identify and implement innovative solutions and technologies to enhance IT support services and improve operational efficiency., • 3+ years providing IT support to a company with multiple office branches, • Solid understanding of Active Directory (OUs, Permissions, GPO), Office365, Exchange Online, Zoom, Slack, Jira Cloud and SharePoint Online, • Experience working with a ticketing platform (Jira Service Mgmt), • Intermediate-level experience with Microsoft Azure (e.g., Azure AD, PIM, VMs, WVD…), • Experience deploying machines with automation tools (e.g., Autopilot) and basic Automation/Scripting experience, preferably using Windows PowerShell, • Basic understanding of networking (subnets, VLANs) Prior experience managing switches and wireless area networks a plus, • Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale., • Top Tier Compensation Package: Competitive base and upside that tracks with your impact., • Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed., • Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options. The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate's qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub's total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. Salary Range$100,000—$100,000 USDAbout UsStubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. For California Residents: California Job Applicant Privacy Notice found hereWe are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.

Job Description Hi, we're Oscar. We're hiring a Manager, Provider Data Operations to join our Provider Operations team. Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family. About the role The Manager, Provider Data Operations oversees the operations of their team(s) to provide support to our groups and partners with ensuring the integrity of their provider data. The Manager is responsible for driving strategic initiatives through partnership with key stakeholders within their immediate department, throughout the wider organization, and with external vendors. The Manager is also responsible for team reporting, identifying and correcting areas of improvement, talent development, and ensuring team output is meeting expectations. You will report to the Director, Operations - Provider Ops Strategy & Design. Work Location: Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission. This is a hybrid role in our New York City office. You will work part of the time in the office and part of the time remote / work-from-home. #LI-Hybrid Pay Transparency: The base pay for this role is: $88,800 - $116,550 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses. Responsibilities • Utilize frameworks to coach, develop, motivate and collaborate with team members including but not limited to onshore and offshore colleagues., • Owns the success of the departmental performance through consistent monitoring and providing feedback to leaders or individual contributors on the team and driving initiatives focused on ensuring KPI adherence on a daily, weekly and monthly basis, • Ensure appropriate escalation procedures are in place and adhered to in order to reduce customer friction, • Take a proactive, forward-thinking and data-driven approach to identify concerns, inefficiencies, and operational improvement initiatives throughout provider data operations that drive desired cultural and operational outcomes and improve customer experience, • Collaboratively works with all relevant internal and external stakeholder groups and vendors to formulate proactive implementation, communications, and program strategies for successful change management and risk mitigation initiatives, • Creates, maintains, analyzes, and communicates reporting on assigned teams KPIs, tracking monthly and quarterly to meet departmental objectives, • Compliance with all applicable laws and regulations, • Other duties as assignedQualifications, • 4+ years of experience leading and developing a team within a healthcare production service-based environment or contact center in healthcare, • 3+ years experience working with teams in multiple locations and within multiple disciplines, • 3+ years experience implementing operational excellence as a manager, • 3+ years experience using data to drive decision making, • 2+ years applying Lean Six Sigma practices or Green Belt Certified, • Experience with Provider Data Operations Bonus Points, • Bachelor's degree, • Advanced Google Suite or Microsoft Office capabilities At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives. Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements. Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team () to make the need for an accommodation known. Artificial Intelligence (AI) Guidelines: Please see our AI Guidelines for the acceptable use of artificial intelligence during the interview process at Oscar. California Residents: For information about our collection, use, and disclosure of applicants' personal information as well as applicants' rights over their personal information, please see our Notice to Job Applicants.

Job Description Onsite IT Technician- is responsible for providing local operational support for an office or group of offices. This position requires both excellent customer service and problem-solving skills. The candidate must possess a process and project orientated mindset and be efficient working individually as well as part of a larger team. The ideal candidate would be knowledgeable on a wide range of technology and adaptable enough to be able to leverage it against a wide range of technical issues. The candidate must be highly motivated and self-reliant individual with a desire to better themselves. Issues Management and Resolution • Analyze issues and formulate solutions, • Troubleshoot system, application and hardware issues, • Ensure customer is updated on ticket progress, • Work directly with customers to solve problems, • Utilize internal IT Knowledge Base to both provide and find solutions to known issues, • Use external information to research and resolve issues when needed, • Consistently update the ticket tracking system with status and fixes, • Perform routine system maintenance on laptops and desktops, • Track computer assets according to organizational standards, • Perform backups and restores, • Strong interpersonal skills with heavy focus on customer service, • Demonstrate sound written, oral and organizational skills, • Collaborate with local and remote teams using provided tools, • Consistently share solutions with peers, • Works effectively as an individual and as part of a team, • Complete assigned tasks on time, • Ability to follow documented commonly used concepts, practices, and procedures, • Ability to manage multiple constituencies, issues, priorities, projects and goals Work Schedule • Local travel between sites may be required, • Occasional travel to sites outside the local area may be required Education and Certifications • Minimum 1 year IT experience, • Experience delivering IT solutions within a corporate and/or enterprise environment, • Experience working in a mixed Mac and Windows environment Additional Skills • Experience in the Advertising and/or Marketing industry preferred, • Experience in centrally managed computer environments, • Experience supporting A/V environments not required, but is a plus • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!, • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!, • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!, • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Job Description About Presence Presence is the leading provider of teletherapy solutions for children with diverse needs. Through our award-winning technology, Presence connects speech-language pathologists, school psychologists, occupational therapists, and mental health specialists to school districts nationwide. Our growing network of 2,000+ clinicians has delivered over 7 million teletherapy sessions to K-12 students. We are a remote-first, distributed workforce of 200+ corporate employees, headquartered in New York. We place a high value on "cameras on" engagement, schedule coordination and cross-functional communication to stay connected with each other when working in different places. Many roles require travel to create opportunities to engage in-person with our school partners, our clinicians, and each other. What will you do at Presence? The General Manager, Commercial Growth Products will play a pivotal role in driving topline growth for Presence by managing high-potential existing businesses as well as incubating new products to meet the needs of our school, clinician and agency customers. This leader will also be responsible for monitoring the competitive landscape and working cross-functionally to incubate new product ideas for bringing to market. Finally, this individual will oversee the development and maintenance of key revenue-driving partnerships for Presence. The ideal candidate will be a skilled cross-functional collaborator who is entrepreneurial, data-driven, and adept at influencing senior stakeholders. The GM will report to the Chief Commercial Officer. Primary Responsibilities? New Business Topline Growth • Own and drive growth for Presence's award-winning SaaS platform and expanded service offerings., • Lead the evolution of core value propositions and execution of GTM strategies in partnership with Sales and Marketing., • Analyze and evolve the pricing and packaging of these services based on customer feedback, competitive intelligence and operational considerations., • Work with the Product team to develop the roadmap for these services by conducting research on user needs and the competitive landscape., • Oversee the delivery of services in collaboration with Sales, Operations and Service Design to ensure a best-in-class customer experience., • Own the identification and negotiation of new revenue-generating partnerships, as well as the maintenance of existing revenue and content partnerships., • Conduct competitive analysis to identify new segments of the education market for entry or expansion and create a process for evaluating the potential ROI of proposed new products., • Lead cross-functional collaboration with Product, Operations, Finance and Sales to operationalize new product launches and ensure fulfillment readiness., • Define and track key commercial performance metrics to measure ROI of initiatives., • 10+ years of professional experience, including 5+ years in investment banking, consulting, P&L ownership, or business development., • Experience scaling business lines, specifically with SaaS business models, at companies with $100M+ revenue and/or rapid growth phases., • Demonstrated business acumen with strong ROI-driven decision-making., • Strong analytical, communication, and executive presentation skills., • Track record of successfully leading cross-functional teams and scaling growth initiatives., • Knowledge of special education, mental health services, K-12 education systems and the public-sector sales process preferred., • Our team is committed to shared principles of inclusivity. We engage with all stakeholders in a spirit of listening, learning, and broadening our perspectives., • We commit to a growth mindset. We don't use energy to explain why something can't be done; we figure out how to make it happen., • We are mission-driven. Our work helps more children with special needs receive the necessary support. We believe that our work is essential, meaningful, and urgent., • Comprehensive Medical Coverage includes Dental and Vision, • Flexible PTO, • 11 Company Paid Holidays, • Benefits Package: including 401K savings plan and access to an Employee Assistance Program., • $500 home office stipend, • Paid Life insurance, AD&D., and disability benefits, • Paid parental and caregiving leave, • Eligibility to apply for a Professional Development Scholarship. An employee's starting pay will be determined based on job-related skills, experience, qualifications, and market conditions. Salary range is $165,000-195,000 Where is this position located? • Presence is headquartered in New York City with our clients located throughout the U.S., • We support remote work from other locations in the US, • This position will report to the Chief Commercial Officer, • All employees commit to be available on-camera for our Core Working Hours noon-5 pm EST M-F.

Job Description Department purpose and structure To provide an effective and professional IT 1st line support service to our staff and clients in accordance with the needs of the business. You will be responsible for logging, troubleshooting and resolving incidents and requests as the first point of contact when possible, or escalating incidents to the appropriate team. Key relationships • The Service Desk is the first point of contact for internal customers and external clients, it is essential for the IT Service Desk Analyst to deliver high levels of service to both these groups., • Works closely with Support Team Managers to deliver an efficient and effective service., • The Service Desk Analyst is primarily responsible for the resolution of customer issues raised via phone or email., • Act as a single point of contact for customers contacting the service desk via phone, email or self-service portal, regarding IT issues and queries., • Take responsibility for the resolution of incidents ensuring as many of these are resolved at 1st line as possible, • Maintain an effective working knowledge of incident resolution across all areas of IT Support in order to maximize customer service and first point of contact call resolution., • Ensure that incidents and requests are properly logged, assigned, tracked and responded to in a timely manner and according to agreed standards and procedures. Ensure customers and other interested parties are kept informed of progress and that corrective action is taken to avoid or minimize delays., • Ensure accurate and timely updates are recorded and maintained in the IT Service Management System., • Promptly allocate incidents and requests as appropriate., • Follow processes to ensure that a high quality of service is provided to our users, • Working as part of a team in order to provide a white glove service to the users., • Appropriate escalation of incidents and requests to the US Service Desk Manager in line with our processes., • Complete tasks and other assigned work to agreed deadlines., • Ensure customers and other interested parties are kept informed of progress and that corrective action is taken to avoid or minimize delays., • Pass and monitor calls to the appropriate team if cannot be resolved by self and liaise with 2nd/3rd party teams when appropriate and ensure customers are updated of events relating to their call. Follow up until resolved with the assigned., • Build and maintain good customer relationships. Key requirements • Minimum of 3 years’ experience working in as Service Desk role, including taking support calls and working with a ticketing system (law firm experience preferred) but no essential, • Knowledge of iManage Work, Windows 10 and Apple iOS, • Strong Knowledge supporting Microsoft Technologies (Office 365, Teams, OneDrive, etc.), • Experience using Remote Support Technologies (SCCM, Team Viewer) and Active Directory, • Ability to work well under pressure, • Excellent communication skills, • Flexible, customer focused approach to service delivery, • A good team player and willing to share skills and experience with others, • Ability to work on own initiativeCompany DescriptionThe ambition of RennerBrown is to provide the resources and opportunities necessary to attract, train, and retain our associates to ensure they fulfill our quality commitment to our clients. We provide IT solutions in NYC, NJ, Pa and beyond, and valuing quality above quantity will continue to make RennerBrown the premium choice for resources and opportunities: “our people deliver quality to our clients.”The ambition of RennerBrown is to provide the resources and opportunities necessary to attract, train, and retain our associates to ensure they fulfill our quality commitment to our clients. We provide IT solutions in NYC, NJ, Pa and beyond, and valuing quality above quantity will continue to make RennerBrown the premium choice for resources and opportunities: “our people deliver quality to our clients.”

Job Description We are a dynamic IT & Cyber Security solutions provider based in Astoria, Queens, dedicated to empowering businesses with cutting-edge technology and unparalleled service. We are NOT a placement company or staffing agency. Instead, we are a growing team-first organization, committed to fostering the professional growth of our employees and helping them take their IT careers to the next level. We are looking for an ambitious IT professional with proven experience as a network/systems engineer to join our team. If you are passionate about technology, thrive in a collaborative environment, and are ready to tackle diverse and exciting challenges, we want to hear from you! About the Role: As a Level I Helpdesk Support Engineer, you will play a vital role in ensuring the smooth operation and security of our clients' IT environments. You will collaborate with our internal team and external clients to deliver high-quality solutions, manage projects, and provide expert guidance on cybersecurity strategies. Work Schedule & Hours: • Rotating 12-hour shift - 3 days on shift, 3 days off shift., • Serve as the first point of contact for clients experiencing technical issues, ensuring prompt and professional assistance., • Resolve common IT issues such as password resets, software installation/configuration, and basic network connectivity issues., • Analyze and diagnose issues related to hardware (e.g., printers, laptops, peripherals), software (e.g., operating systems, antivirus programs), and networks (e.g., Wi-Fi connectivity, firewalls)., • Perform initial troubleshooting for security-related incidents, such as malware infections, phishing attempts, or unauthorized access alerts., • Accurately categorize and prioritize tickets based on impact and urgency., • Collaborate with Tier 2/3 teams by providing detailed logs and issue descriptions to facilitate timely resolution., • Maintain thorough records of client interactions, including issues reported, solutions provided, and unresolved challenges., • Contribute to the creation and updating of knowledge base articles to assist both clients and internal teams., • Monitor client environments using MSSP-specific tools, including Security Information and Event Management (SIEM) platforms, endpoint protection systems, and other monitoring tools., • Investigate and respond to security alerts or anomalies, ensuring immediate containment and escalation when required., • Maintain a professional and empathetic demeanor when handling client concerns, ensuring a positive customer experience., • Provide clear and concise explanations to non-technical clients about issues and resolutions., • Operate ticketing systems efficiently to track, update, and resolve client issues., • Familiarize yourself with various cybersecurity tools (e.g., antivirus software, intrusion detection systems) to assist in client support., • Deliver basic end-user training or tips on IT best practices, such as secure password creation and safe internet use., • Provide feedback on recurring client issues to improve internal processes and tools. · Operating Systems: * • Proficiency in Windows 10/11 for end-user support., • Experience with virtualization platforms like VMware and Hyper-V for server and infrastructure management., • Firewalls and Security:, • Knowledge of firewall configuration, management, and troubleshooting, primarily with FortiGate and Palo Alto devices., • Networking:, • Solid understanding of networking principles, including IP addressing, VLANs, DNS, DHCP, and routing protocols., • Ability to support and maintain network switches, routers, and wireless access points., • Ticketing Systems:, • Familiarity with IT ticketing systems for incident management and service requests., • Cloud Platforms:, • Experience with Office 365 administration, including Exchange Online, Teams, and SharePoint., • Understanding of Azure and AWS for cloud resource management and services., • Multi-Factor Authentication (MFA):, • Configuration and administration of Duo or similar MFA solutions., • Cybersecurity Tools:, • Proficiency with Security Information and Event Management (SIEM) platforms for monitoring and analyzing security events., • Expertise in deploying and managing Anti-Virus solutions to protect endpoints., • Backup Solutions:, • Knowledge of various backup and recovery tools for data protection (e.g., Veeam, Barracuda)., • General IT Knowledge:, • Ability to quickly diagnose and resolve hardware and software issues., • Strong familiarity with industry best practices for system and network security. Qualifications: • High school diploma or equivalent; associate degree in IT or related field preferred., • Proven experience in a helpdesk or similar role is highly desirable., • Basic understanding of computer hardware, software, networking concepts, and IT systems such as Active Directory., • Familiarity with ITIL practices, ITSM platforms, firewalls, switches, servers, and backup solutions is a plus., • Considered certifications such as CompTIA A+, Network+, CCNA, or MCSA are highly valued., • Strong problem-solving, troubleshooting, and critical thinking skills., • Excellent communication, interpersonal, and customer service abilities., • Ability to work independently and as part of a collaborative team., • Competitive salary based on experience., • Opportunities for professional growth and career advancement., • Must be willing to undergo a background check, • Must have authorization to work within the U.S, • Must be able to commute to locationCompany DescriptionMSSP seeking talented and energetic Level 1 Helpdesk EngineersMSSP seeking talented and energetic Level 1 Helpdesk Engineers

Job Description Are you seeking a challenging position that provides for personal and professional growth? Do you want to work with mutually supportive colleagues in love with technology and solutions that help organizations succeed? Are you gratified when clients appreciate your work? Do challenges energize you. Do you want to keep learning and not sit on a help desk working remotely all day? Then you are our candidate. We are seeking an experienced field Technology Support Technician to join our team! You will implement and support a diverse range of network solutions from on premises, hybrid, and cloud-based solutions for our clients as a member of a mutually supportive team. We are a Microsoft focused shop with primary commitment to MS365, Azure, and Windows Virtual Desktop. We are especially focused on security with SSO, PIM and conditional access methodologies a must. BUT we also work with clients that use Apple Macs and work with Gsuite and need a strong centralized management partner. You will resolve issues in a methodical way using the best online tools and documentation systems. You will have the full support of a committed and diverse team of I.T. professionals. You must be experienced, knowledgable about Entra and on line SharePoint. We will provide you every opportunity to learn, grow, and move up as our organization continues to grow. We have an amazing staff retention over 8 years. We are hiring for the long term. Responsibilities: • Provide end user technical assistance with computer hardware and software, • Assist in designing new solutions for client organizations with video, streaming, and ingenuity, • Administer AD and AAD domains for organization clients with deep knowledge of Security using EPR, MDR, EPP and SIEM technology., • Experience configuring Microsoft Azure Conditional Access, Privileged Identity Management. SharePoint security/ permissions configurations, and Intune., • We do support Mac and Gsuite clients with a commitment to Addigy remote management tools., • Resolve issues for clients via phone, in person, or remote help desk., • Recommend hardware and software improvements., • Utilize cloud ticket and document systems to track and manage proactively customer issues and resolutions., • have excellent documentation skill: writing, formatting, logic., • Capable of producing detailed Scopes of Work for projects such as migration of Ad to AAD, migration of shares, et al., • Previous experience in IT, customer service, or other related fields., • Must be totally committed to the job and fulfilling customer needs, • MUST be an aggressive Self-Learner, • Must be a TEAM player with ability to receive feedback (criticism) and debriefing commitments., • Knowledge of Active Directory, Azure Active Directory and Microsoft Security, • A VERY strong ability to relate to end users on a one-to-one basis., • Hands on experience with Microsoft M365, Azure virtualization,, • Knowledge of routing valuable, especially VPN with SonicWALL Firewall routers, • Knowledge and keen interest in Cyber security, • Ability to build rapport with clients., • Strong troubleshooting and critical thinking skills. Writing documentation a must., • Strong ability to research solutions from the Internet on demand., • Positive and professional demeanor, • College Degree or equivalanet required., • Excellent written and oral (English) communication skills Powered by JazzHR OZq9jbKLuC

Job Description Will onsite by Grand Central 5x per week! About Us Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE! Job Description Provide technical hardware, software, and connectivity problem resolution to all client computers and users by diagnosing and walking users through step-by-step solutions; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; assist engineers and technicians; troubleshoot printer problems; work with next level support to resolve complex issues; conduct hardware and software maintenance and reporting as needed; and perform related work as required. All work to be performed in client office in New York City. The Client Site Services Engineer will serve their primary client by going on-site to their locations, serving as deskside support and on-site support to all client issues, responding to service tickets of the client’s requests or problems; resolves all first level end-user problems; escalates all Tier 2 problems to the next level of support for guidance and direction; contacts third-party vendors for warranty service repair and dispatch. Primary Responsibilities • Primary responsibilities are descriptive and not restrictive in nature. Identifies, diagnoses, and resolves first level problems for end-users of the workstations, laptops, terminal services and Citrix sessions, end-user software and hardware, network and VPN connectivity, the Internet, server services, server drive space, validation of server error messages for escalation, and new computer technology in a call center environment; communicates solutions to end-users effectively. * Provides one-on-one end-user problem resolution for client (PC) software and connectivity. * Sets up and assists in the configuration of end-user PC desktop hardware, software and peripherals, both onsite and remotely. * Diagnoses and resolves end-user network or local printer problems, PC hardware problems and basic server, e-mail, Internet, VPN, and local-area network access problems. * Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements. * Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third party vendor maintenance agreements as needed. * Acts as remote hands for engineering staff onsite as needed. * Assists Network Technicians in creating materials for end-user frequently asked questions (FAQs) and procedural knowledgebase articles. * Provides assistance to Tier 2-3 staff with problem research and documentation. Have the Ability to: Deliver technical customer support professionally; identify, troubleshoot and resolve a wide range of technical computer-related problems; make the distinction between first and second level end-user problems; identify, evaluate and solve end-user workstation problems; support and train end-users in a wide range of software applications as needed; read, understand and apply complex technical information; master new computer technology; maintain cooperative working relationships; demonstrate sensitivity to, and respect for, a diverse population. Represent the company by supporting and communicating in an effective and professional manner at all times. Knowledge of: Desktop operating systems, various software applications and basic hardware for the workstations and laptops; principles and theories of network systems and management; Internet technologies and products; understanding of change control procedures; basic understanding of electrical safety procedure. Minimum Qualifications Candidates must meet the minimum qualifications as detailed below or have an equivalent of documented experience. Equivalency decisions are made based on a combination of education and experience that would likely provide the required knowledge and abilities. Experience: * 5+ years providing end-user support for current PC desktop and application software. * 5+ years installing, upgrading, troubleshooting and repairing personal computers in a corporate networked environment. * 2+ years providing support for an enterprise level userbase in either the legal or financial services industries. Special Requirements: * Must be able to sit for prolonged periods of time in front of a computer. * Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 45 lbs. unassisted), bending, standing, climbing or walking. * Must have excellent written and oral communication skills. Powered by JazzHR arBsGE2lUq

Job Description About ISNY: ISNY is a top-tier IT provider based in NYC, recognized on INC. 5000 list. We deliver innovative, scalable, and secure technology solutions with exceptional customer service. About the Role: We’re looking for a IT Field Services Technician who will be the go-to resource when client issues require an on-site presence. This role is ideal for someone who enjoys working directly with clients, solving technical problems in real time, and representing ISNY’s commitment to excellence in the field. You’ll spend most of your time at client locations across the NY area, handling escalated support needs, troubleshooting, and ensuring our solutions are delivered smoothly on site. Key Responsibilities: • Travel to client sites across NY to provide in-person support., • Set up and deploy new workstations, printers, network gear, and other IT equipment., • Assist with office moves and onsite infrastructure changes., • Provide “hands and eyes” support for senior engineers during remote projects., • Ensure clients have a smooth, professional onsite experience that represents ISNY’s standards. Required Skills & Qualifications: * 2+ years in IT support, system ideally field services. * Working knowledge of networking, M365/Google Workspace, and desktop environments. * Strong organizational and multitasking abilities. * Excellent communication skills, both technical and client-facing. Preferred Experience: * MSP Services background. * Experience with project delivery and post-deployment support. Why Join ISNY? • Attractive Compensation: Competitive salary with room to grow., • Career Growth: Opportunities for advancement in a fast-paced, high-impact environment., • Innovative Culture: Join a team that values innovation, collaboration, and customer success., • Comprehensive Benefits: Health, dental, retirement, and more., • Award-Winning Team: Proud to be named an INC. 5000 company.

Job DescriptionSalary: $35 - $ 55 DOE About Us AB Facility Service is a trusted provider of professional cleaning and facility maintenance solutions. We work with commercial, industrial, and retail clients to ensure their spaces are clean, safe, and operating at their best. Known for our reliability, attention to detail, and commitment to quality service, we take pride in creating environments where people can thrive. As a growing company, were always looking for dedicated, hardworking individuals to join our team. If youre someone who values professionalism, takes pride in your work, and wants to be part of a supportive and respectful team, wed love to hear from you. Job Summary: We are seeking a skilled and reliable HVAC Technician to install, maintain, and repair heating, ventilation, and air conditioning systems in residential, commercial, and industrial settings. The ideal candidate will have strong technical knowledge, problem-solving skills, and a commitment to safety and customer satisfaction. Key Responsibilities: • Install, inspect, maintain, and repair HVAC systems and components, • Diagnose mechanical and electrical issues in HVAC systems, • Perform regular preventative maintenance on heating and cooling systems, • Replace or repair worn or defective parts on equipment, • Ensure systems are operating efficiently and within manufacturer specifications, • Interpret blueprints, wiring diagrams, and technical manuals, • Comply with all applicable standards, policies, and procedures, including safety procedures and the maintenance of a clean work area, • Maintain records of work performed, materials used, and time spent on each job, • Provide excellent customer service and communicate effectively with clients regarding system issues and solutions, • Journeyman level skills in troubleshooting and servicing HVAC Equipment., • Service equipment to include recovering refrigerant, repairing leaks, replacing components, etc., • Some smaller replacements may occur in-house., • Proper usage of HVAC tools to include recovery machine, vacuum pump, manifold gauges, oxy-acetylene torches, etc., • Performs other duties as assigned. Requirements: • 2-year degree in air conditioning or similar field or at least 5- 10 years of industry experience or experience in servicing mechanical systems in the HVAC industry., • Knowledge of various types of HVAC equipment to include split systems, air handlers, chillers, VRF, and pumps., • EPA 608 Universal (CFC Certification) Required, • Effective interpersonal skills to properly represent AB Facility Services to customers and other outside contacts in an ethical and professional manner., • Ability to explain technical information to technical and non-technical people. Leadership skills to support the activities of Mechanics working on non-complex, non-critical Building Automation equipment on a job site., • Computer experience required and the ability to program HVAC related software. Licenses/Certifications: • Valid drivers license., • Trades Certifications/Licenses a plus. Why Youll Love Working Here: • Competitive Salary:We recognize your skills and reward your expertise., • Comprehensive Benefits Package:Medical, dental, and vision insurance plans to keep you and your family healthy., • Retirement Savings:401(k) plan with company match to help you build your future., • Paid Time Off:PTO and holidays to maintain work-life balance., • Professional Development:Opportunities for training, certifications, and career growth., • Supportive Team Environment:Collaborative culture that values your input and encourages innovation WORKING FOR ABFS ABFS promotes a culture committed to the growth of individuals through continuous learning, mentoring, and other career growth opportunities. We believe it is important for our employees roles to be meaningful through active participation in corporate cultural and operational initiatives. We support these values and help them thrive in each employee. ABFS has built the company based on an employee-focused environment that offers a pathway to lifelong learning and career advancement. ABFS is an EEO/AA/Minority/Female/Disability/Veteran employer. remote work

Job Description Job Title: Manager of Sponsored Programs Operations Grade: 31 Salary: $124,295-$147,801 The Research Foundation for Mental Hygiene, Inc. is seeking to fill the full-time position of Manager of Sponsored Programs Operations. The Manager of Sponsored Programs Operations, will be responsible for the coordination and day to day operations of NYSPI's Office of Sponsored Programs (OSP) which manages a robust sponsored project portfolio with over 600 active awards totaling more than $105M per year, mostly funded by NIH. The Manager of Sponsored Programs Operations will report directly to the Director of OSP and will work closely with the Pre- and Post-Award team leads, investigators, department administrators, and sponsors to ensure compliance across sponsor and institutional policies. This role requires the selected candidate to have strong communication and coordination skills. This position allows for up to 50% remote work. Duties and Responsibilities: • Oversee all operational functions in OSP, including 2 direct reports within the operations team, • Develop and implement a vision and advance goals and objectives for their team, • Oversee the hiring, training, supervision, and retention of staff members, and provide opportunities for professional growth that increase the capacity and stability of the team, • Foster a cohesive team that works collaboratively to achieve OSP's goals. Inspire and motivate staff members by fostering a work environment that encourages new ideas and team-based efforts, celebrates achievements, and sets and meets strategic goals, • Manage staff activities to ensure compliance of institutional policies, federal and state regulations, and sponsor guidelines, • Ensure OSP is providing a high level of customer service support to investigators and administrators, • Organize and prioritize critical functions including communications between the institution and sponsor and other key stakeholders, • Coordinate management of OSP information systems to ensure accurate and timely data for OSP functions, • Articulate the mission and objectives of OSP and research administration generally., • Initiate, cultivate, and strengthen relationships related to research with various stakeholders, including leadership, investigators, administrators, external collaborators, and sponsors., • Work closely with the Pre- and Post-Award Managers and the Director to improve standard operating procedures and workflows for more efficient operations within OSP, and coordination/integration with the broader NYSPI/CU Psychiatry research community, • Maintain current knowledge of federal initiatives, changes to regulations, and evolving national trends that affect research administration, • Work with the relevant offices within NYSPI regarding research compliance (COI, IRB, IACUC, etc.), • Manage OSP office functions such as space management, assisting with onboarding of new OSP team members, time/attendance calendars across OSP, etc., • Bachelor's degree required., • (5) years of sponsored research administration experience, preferably in an academic research environment., • (2) year of experience leading a team and promoting a culture of inclusiveness, mentorship, collegiality, and support., • (2) years of experience leading and motivating team members in a hybrid work environment., • (4) years strong background with research administration, including proposal review, award acceptance and management, and broad knowledge of sponsor terms and federal regulations., • Master's degree. To Apply: Submit an application through our website at . Please note only applications submitted through our website will be considered. The Mission of the Research Foundation for Mental Hygiene, Inc. (RFMH) is to promote the mental health of all New Yorkers, with a focus on providing hope and supporting recovery for adults with serious mental illness and children with serious emotional disturbances. Applicants with lived mental health experience are encouraged to apply. RFMH is deeply committed to supporting underserved individuals, organizations, and communities. To this end, RFMH is focused on implementing activities and initiatives to reduce disparities in access, quality, and treatment outcomes for underserved populations. A critical component of these efforts is ensuring that RFMH is a diverse and inclusive workplace where all employees' unique attributes and skills are valued and utilized to support the mission of the Agency. RFMH is an equal opportunity/affirmative action employer. The Research Foundation is a private not-for-profit corporation and is not an agency or instrumentality of the State of New York. Employees of the Research Foundation are not state employees, do not participate in any state retirement system, and do not receive state fringe benefits. Excellent Benefits Package. Affirmative Action/Equal Opportunity Employer - Disabled/Veteran, 41 CFR 60-741.5(a) and 41 CFR 60-300.5(a) compliant. Job Posted by ApplicantPro

Job DescriptionCompany Description Celebrating 50 years of excellence, New York Psychotherapy and Counseling Center (NYPCC) has been at the forefront of mental health and wellness; assisting children, families, and individuals with behavioral and emotional challenges at our five locations throughout the city. NYPCC is the leading pioneer of community mental health services, serving over 15,000 clients per month. We run and operate the largest clinic in the State of New York and pride ourselves on innovation and “caring for the community” by providing in-person and telehealth services for our clients while offering an unsurpassable and competitive compensation structure and benefits package to our team of dedicated employees. NYPCC is certified by Mental Health America as a Platinum Bell Seal organization, the highest certification possible. NYPCC is proud of our ongoing commitment to employee mental health and well-being. Why Work at NYPCC: • We Pay Down Your Student Loans!, • Productivity Bonus, • Medical, Dental, and Vision Insurance is Paid for by NYPCC 100%, • Paid Time Off and Company Paid Holidays, • Annual Rate Increases, • 403B Retirement Plan with Match!, • Continuing Education Opportunities Available, • Professional Development through NYPCC Academy, • Amazing Workplace CultureJob Description, • Answer all inbound calls with professionalism and customer service framework communication., • Following up with all inbound calls by finding a resolution, documenting/relaying messages, and/or handling soft transfers as needed, • Assist with appointment scheduling related calls, follow up on missed appointments and confirmation calls (outbound calls), • Triage all calls & callers to determine if it is a request/inquiry, complaint or grievance, to escalate, resolve and conduct service recovery., • Identify and escalate emergency distress and/or client safety concerns calls to Senior Clerical for guidance or further escalation to management and/or clinical supervisors., • Document and complete Call Center Form for data call log. Fulfill surveys/reports issued by Call Center Supervisor as needed., • Complete Call Center task assignments provided by management team, • Maintain consistency with achieving daily/weekly phone operations and performance metrics and goals., • Maintain confidentiality and always comply to HIPAA regulations., • Assist with intake calls for case management as needed for coverage and staff call outs., • Provide support to the clinical team and chart maintenance as needed., • Perform other duties and tasks as assigned by Senior Clerical Team, • Perform other related duties and tasks as assigned by the Call Center Supervisor.Qualifications, • Must be fully Bilingual in English and Spanish, • Must have 1 to 2 years of Call Center Representative experience in a fast paced office, preferably in medical or community mental health office, is required, • High School Diploma or equivalent is required, • Must be proficient in MS Office (Outlook, Word, and Excel), • Must have the ability to learn new software, • Possesses the personality and demeanor to work with difficult clients, • Must be detail-oriented and have the ability to multi-task, • Must be a team player, • Thrives under pressure in an outpatient client environment, • 1 form of picture ID (non-expired), • Unexpired passport: OR, • Driver’s License AND Social Security Card; OR, • State ID Card AND Social Security Card Additional Information • This is a FULLY REMOTE POSITION, • Schedule Options:, • Tues-Sat, • Sun-Thurs, • Must be willing and able to travel to Bronx clinic for a 30 day onsite in person training period before transitioning into fully remote., • MUST LIVE IN THE TRI-STATE AREA, • The ideal candidate for this position possesses a personal presence characterized by a sense of honesty, integrity, and care with the ability to inspire and motivate others to promote the mission, vision, goals, and values NYPCC, • Has the ability to self-care and cope with mental and emotional stress related to the position, function independently, have flexibility, consistency, and professionalism. Compensation commensurate with experience and qualifications. NYPCC is a fast-paced, energetic, dynamic environment that employs people with a passion for our mission. NYPCC is an Equal Opportunity Employer All your information will be kept confidential according to EEO guidelines. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Job Description CoreWeave is the AI Hyperscaler™, delivering a cloud platform of cutting edge services powering the next wave of AI. Our technology provides enterprises and leading AI labs with the most performant, efficient and resilient solutions for accelerated computing. Since 2017, CoreWeave has operated a growing footprint of data centers covering every region of the US and across Europe. CoreWeave was ranked as one of the TIME100 most influential companies of 2024. As the leader in the industry, we thrive in an environment where adaptability and resilience are key. Our culture offers career-defining opportunities for those who excel amid change and challenge. If you're someone who thrives in a dynamic environment, enjoys solving complex problems, and is eager to make a significant impact, CoreWeave is the place for you. Join us, and be part of a team solving some of the most exciting challenges in the industry. CoreWeave powers the creation and delivery of the intelligence that drives innovation. About the role: Please note that this is a 24/7 team. You will be asked to select your preferred shift(s) below. As a CoreWeave Cloud Support Engineer, you will be at the forefront of this transformational technology. You will assist a list of cutting-edge companies and developers taking advantage of our accelerated compute services and features to run their mission-critical applications. You will support the success of these customers by responding to technical inquiries related to large and production critical issues and helping resolve root causes of cloud, network, and/or system issues. You will participate in proactive processes and activities that ensure the efficient and uninterrupted execution of our clients' jobs. What You'll Do: • Maintain high customer satisfaction by acting with empathy, understanding the business impact and priority of customer issues, and following our support center best practices, • Monitor and triage our multi-channel support queue with an eye on maintaining and/or exceeding our Service Level Objectives (SLOs), • Use existing troubleshooting tools and techniques to establish root-cause for queries and provide a customer-facing root cause assessment., • Promptly resolve technical incidents and escalations, with effective communication to all stakeholders internally and externally, • Perform internal classification of support requests, documenting classes of problems and preventative actions for further retroactive analysis, • Drive customer communication during critical events, • Identify, maintain and create documentation for all varieties of corner case scenarios and troubleshooting workflows, and assist with the creation of tutorials, how-to videos, and other technical materials for the CoreWeave customer community, • Drive projects that improve support-related processes and our customers' technical support experience, • Assist with the training and development of new hires, • Plan, organize, and manage tasks, resources, and timelines across teams to accomplish work accurately and on time Minimum Qualifications • You're an excellent communicator (both written and verbal), • You love to solve problems and have an aptitude for identifying technical issues and developing appropriate solutions, • You have a working knowledge of basic Linux system administration, networking, and storage, • You have a good understanding of distributed computing environments and methodologies, including storage volumes, private networks, load balancers, and virtual machines, • You're familiar with High-Performance Computing (HPC) system administration, • You have some experience with Kubernetes & Docker, • You're proficient with Shell and/or Python scripting, • You have a solid understanding of virtualization and cloud computing (Hypervisors, VMware, Xen) What We Offer The range we've posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location. In addition to a competitive salary, we offer a variety of benefits to support your needs, including: • Medical, dental, and vision insurance - 100% paid for by CoreWeave, • Company-paid Life Insurance, • Voluntary supplemental life insurance, • Short and long-term disability insurance, • Flexible Spending Account, • Health Savings Account, • Tuition Reimbursement, • Ability to Participate in Employee Stock Purchase Program (ESPP), • Mental Wellness Benefits through Spring Health, • Family-Forming support provided by Carrot, • Paid Parental Leave, • Flexible, full-service childcare support with Kinside, • 401(k) with a generous employer match, • Flexible PTO, • Catered lunch each day in our office and data center locations, • A casual work environment While we prioritize a hybrid work environment, remote work may be considered for candidates located more than 30 miles from an office, based on role requirements for specialized skill sets. New hires will be invited to attend onboarding at one of our hubs within their first month. Teams also gather quarterly to support collaboration California Consumer Privacy Act - California applicants only CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: . Export Control Compliance This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.

Job Description Title: Point of Sale (POS) IT Support Specialist The position you are interviewing for is a POS Expert position with tourist attraction experience. The client is looking for someone that has Retail experience, especially with Epson printer, Cabling, Wire Management. Also, someone that is familiar with the concept of POS devices and that can take on direction and handle shifting priorities. A Self Starter that is eager to take on projects. Hours Per Week: 40 Must be able to work Weekends and Evenings Responsibilities: • POS Support on various hardware and software, • POS Troubleshooting and Repair, • Provide Windows, software, and hardware support, onsite in a corporate environment, • Diagnose and repair printers, • Setup, configure, and test hardware and software components;, • Provide telephone, remote, and on-site support for clients in order to provide quick resolution to problems;, • Maintain technical knowledge related to our suite of hardware and software product lines including POS Systems, • Prioritize and complete work in a group and independently with minimal supervision, • Communicate technical information to non-technical audiences, • Provide 'White Glove' support for senior leadership and VIPs, • Maintain a professional demeanor around celebrity personnel, • Guide and mentor team members advanced technical level procedures, • Experience using ticketing systems (Viva ticketing systems a plus), • +2 years corporate deskside support or equivalent experience, • Ability to work independently with little to no supervision, • Ability to solve both hardware and software issues pertaining to POS Systems with little or no supervision, • Capable of walking long distances, • Walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds, • Demonstrate high level of professionalism and strong personal interaction skills, • Maintain neat and professional work area and appearance in compliance with site policies, • Ability to pass standard panel drug screening and background check, • Adhere to assigned shift schedule, • Ability to maintain composure while handle challenging, dynamic, rapid-response user support, • Experience with Microsoft Office / Office 365 suite, • Expertise in Microsoft Office, various Windows operating systems, and networking;, • Good written and oral skills;, • Must be able to pass a Criminal Background Check;, • Ability to manage and prioritize multiple tasks while in the office or in the field;

Job DescriptionDescription: MG2 is seeking a talented Studio Administrator to join our New York office in our Consumer Experiences Market! At MG2, we value our employees with great benefits and worthwhile programs. We are proud of the many initiatives at MG2 such as our focus on Sustainability, our passion for Equity, Diversity & Inclusion, and our fifty-year anniversary celebration. We promote MG2 culture firmwide and within each of our offices through monthly recognition, happy hours, summer events, and an end of year Holiday Party to celebrate our accomplishments. People make the place at MG2 – Join our growing firm today! Role Introduction We are seeking a proactive, organized and resourceful Studio Administrator to support our New York-based Consumer Experiences (CX) team. This position plays a key role in maintaining the smooth operation of studio activities and supporting leaders located in New York, Seattle, Minneapolis, and Amsterdam. This role requires a service-oriented mindset, excellent organizational skills, and the ability to effectively manage multiple responsibilities. The ideal candidate thrives in a dynamic, collaborative environment and enjoys building relationships across diverse teams. This individual will support administrative needs, coordinate day-to-day operations, and contribute to a positive and productive market and studio culture. They will report into the New York leaders and support the Consumer Experience market leaders firm wide. What your day will look like: Administrative Support • Manage and maintain calendars for CX Market Leadership and coordinate market-wide meetings, • Schedule and coordinate travel, accommodations, and itineraries for the CX Market Leadership, • Reconcile expenses and submit the necessary expense reports for the CX Market Leadership, • Provide administrative support during Market and Studio meetings, including agenda preparation and detailed notetaking plus sending out the recaps, • Prepare and distribute internal communications and documentation as needed, • Coordinate day of guests visits with the building security as needed, • Recognize and support the need for operational improvements and process efficiencies, • Engages in as a key point person as ’s Culture Crew Project Manager, coordinating morale and team-building events, • Plan and support developmental events and support professional sessions, • Foster a collaborative and inclusive studio environment across all supported offices, • Coordinate business development and local marketing events as directed, • Support scheduling, catering, logistics, and follow-up for external-facing events and internal pursuits, • Assist in tracking tasks aligned with market BD strategies, • 3–7 years of administrative experience in a fast-paced, professional environment., • Proficiency in Microsoft Office (Word, Excel, PowerPoint, SharePoint, Outlook) and Smartsheet., • Experience with Adobe InDesign and Photoshop is a plus., • Strong customer service orientation with a proactive, solutions-focused mindset., • Demonstrated ability to manage confidential information with discretion., • Positive attitude with a sense of humor and commitment to team morale., • Excellent attention to detail and time management skills., • Ability to multi-task and prioritize a variety of responsibilities and deadlines., • Proven success supporting multiple leaders and working across distributed teams., • Strong verbal and written communication skills., • Effective working independently and collaboratively., • Comfortable working under pressure and navigating shifting priorities., • Strong interpersonal skills and the ability to engage with senior leadership, clients, and staff. MG2 offers competitive benefits that support our employees in their life and career. This position is eligible for company benefits including but not limited to: • Employer provided employee healthcare plan and reduced cost premium plans, life insurance, and short and long-term disability coverage, • Paid Time Off, 9 paid Holidays, and an additional Floating Holiday, • Employer sponsored Family Planning Program and employer Paid Parental Leave, • Learning & Career Development opportunities, • Employee Wellness and Employee Assistance Program National Salary Ranges: Studio Administrator: $61,500 - $94,150 Please note that this role is an hourly and non-exempt position, and therefore, is eligible for overtime pay. If position is eligible for remote status, ranges may be adjusted. Acknowledging the time employees typically spend in the role, compensation is dependent on applicable years of experience and skillset. About MG2 Continually recognized as one of the “Best 100 Companies to Work For” by Business Magazine, MG2 has been delivering award-winning projects for over 50 years. We partner with some of the world’s most recognizable companies and brands to bring exceptional design solutions to life through full architectural, strategic planning, interior design, brand strategy, and program consulting services. At MG2 our greatest strength lies in our people, our partnerships, and our commitment to helping them succeed. We seek world-class talent to deliver integrated, tailored solutions that advance our clients’ enterprise and provide our staff with outstanding career growth experiences that elevate these opportunities. MG2 whole-heartedly embraces diversity, actively seek out Diverse talent that enrichens our work and our culture. Our differences, unique perspectives, and elevation of every voice and idea not only makes us stronger but are absolutely essential to designing and building truly inclusive and equitable experiences and spaces for everyone. Candidates will be required to undergo a standard employment background check upon hire. No specified closing date; applications accepted until position is filled Colorado Residents: We may redact information that identifies your age, date of birth, or dates of school attendance or graduation.

Job DescriptionLead/Senior Service Desk Technician *US Citizens or GC holders *On-site daily in Jersey City, NJ The Senior Service Desk Technician plays a critical role in delivering advanced technical support for the organization. In addition to troubleshooting and resolving complex IT issues, this position involves mentoring and guiding junior analysts, acting as a knowledge resource for the team, and leading by example in areas such as customer service, incident management, and continuous improvement initiatives. Key Responsibilities • Advanced Technical Support, • Troubleshoot and resolve complex hardware, software, and network-related issues., • Serve as an escalation point for junior Service Desk Analysts, providing expert guidance and problem-solving., • Actively contribute to maintaining and improving technical documentation, procedures, and knowledge base articles., • Customer Service Excellence, • Demonstrate a high level of professionalism and empathy when engaging with end users., • Ensure communication about issue status and resolutions is timely, clear, and customer-focused., • Provide feedback to the team on best practices for handling difficult or complex customer situations., • Reporting & Documentation, • Track and analyze service desk metrics (e.g., response times, resolution rates) to identify trends and opportunities for improvement., • Assist in preparing regular reports on team performance and technical issues for management review., • Maintain documentation on complex resolutions or system changes to facilitate knowledge transfer., • Continuous Learning & Development, • Stay updated on emerging technologies, tools, and best practices in IT support., • Team Lead or Supervisory Experience, • Demonstrated success in leading or mentoring teams, even if informally., • Experience in scheduling, delegating tasks, and ensuring quality control for a service desk or technical support function., • ITIL or Similar Framework Knowledge, • Familiarity with incident, problem, and change management processes., • ITIL Foundation certification (or higher) is a strong plus., • Technical Certifications, • Industry certifications such as CompTIA A+, Network+, Microsoft (MCSA/MCSE), Cisco (CCNA), or similar credentials., • Proven track record of advanced troubleshooting in diverse environments (Windows, macOS, cloud platforms, etc.)., • ServiceNow or Other Ticketing Systems, • Hands-on experience configuring and troubleshooting popular ITSM (IT Service Management) platforms., • Ability to generate reports, dashboards, and manage automation within ticketing systems., • Strong Communication & Soft Skills, • Proven ability to communicate complex technical concepts to both technical and non-technical audiences., • Adept at conflict resolution, active listening, and building rapport with users and team members., • Project Involvement, • Involvement in process improvement or technology rollout projects., • Education: Associate or Bachelor’s degree in Information Technology or related field; or equivalent work experience., • Experience: 3+ years of hands-on Service Desk or Help Desk experience with a focus on advanced troubleshooting. Prior leadership/mentoring experience is highly desired., • Certifications: ITIL Foundation, CompTIA, Microsoft, or relevant vendor certifications are a plus., • Technical Proficiency: Experience with desktop, laptop, and mobile hardware; operating systems (Windows, macOS); office productivity suites; network fundamentals; active directory account management; and remote support tools., • Soft Skills: Excellent communication, organizational, and customer service skills. Strong ability to prioritize, multitask, and remain calm under pressure.

Job Description Imagine being a healthcare provider whose sole mission is to focus on delivering high-quality patient outcomes, but with the knowledge that you need to constantly document your compliance with key healthcare regulations along the way. Now imagine tasking someone with a limited compliance background to manage that, with looming risks of audits, breaches and fines hanging over your practice. Compliancy Group's vision is to deliver stress-relieving, tech-enabled services and software to the healthcare community that create stronger trust between patients and providers. We're on a mission to support small and midsized medical practices as they work to comply with critical, ongoing healthcare compliance requirements. To support this mission, Compliancy Group is looking for highly motivated Business Development Representatives (BDRs) to join the team. As a BDR, you'll be at the forefront of our growth efforts. Your primary responsibility will be to identify, connect with, and qualify prospects. This role is ideal for someone who thrives on outreach and enjoys engaging with potential clients. Key Responsibilities: • Prospect Outreach: Utilize email, phone, and social media channels to engage potential customers and build relationships., • Lead Qualification: Research and qualify leads based on defined criteria, ensuring prospects align with our ideal customer profile., • Pipeline Development: Proactively manage a pipeline of qualified prospects to meet or exceed activity and meeting goals., • Scheduling Meetings: Book discovery calls and demos with Account Executives, ensuring seamless handoff and alignment., • CRM Management: Maintain accurate and up-to-date records of interactions and lead data in the CRM system., • Market Insights: Stay informed about SaaS industry trends and competitors to identify new opportunities and tailor messaging., • Experience: 2 + years of experience in a business development, sales, or customer-facing role, ideally in SaaS., • Communication Skills: Excellent verbal and written communication skills, with the ability to engage and build rapport quickly., • Tech-Savvy: Comfortable using CRM tools (e.g., Salesforce, HubSpot), email automation platforms, etc., • Results-Driven: A proven track record of meeting or exceeding KPIs such as call volume, email outreach, or booked meetings., • Adaptability: Ability to thrive in a fast-paced environment and adapt to changing priorities., • Familiarity with SaaS/Healthcare and their value proposition to businesses., • Knowledge of lead-generation tools like Apollo.io, Outreach.io, or ZoomInfo., • Opportunity to join a proven company with big ambitions and competitive base salary plus bonus potential., • Extensive in-depth training & on-the-job development, • Rich comprehensive benefits (medical, dental, eyecare, 401K with company match, generous PTO, and more!) Location: Remote, USA PLEASE READ: Our team has recently been notified of a phishing scam targeting candidates applying for Compliancy Group's open roles, where scammers have been posing as recruiters in an effort to access candidates' personal information. Please note that any communication from our hiring teams will be sent from a @compliancygroup.com email address and we will only respond to applications submitted through appropriate channels. Equal Employment Opportunity is a fundamental principle at Compliancy Group, where employment is based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law. Job Type: Full-time, Remote

Job DescriptionABOUT US At RADAR, we're transforming the way the world thinks about physical retail. RADAR has raised over $104M from top investors, retailers, and strategics and works with some of the world's top billion-dollar global retailers. We're building the future of in-store experience where every product and every person can be precisely located in real time. Our platform combines RFID and AI to unlock hyper-accurate product visibility and automation at scale. From real-time inventory tracking to seamless checkout experiences, our technology empowers some of the world's largest retailers to streamline operations, reduce loss, and elevate both employee and customer experiences. We're a fast-growing, mission-driven startup where bold ideas, collaboration, and impact are at the core of everything we do. Join us as we reshape the physical world with digital precision, starting with retail and expanding far beyond! ABOUT THE JOB RADAR is looking for a highly motivated and technically skilled Deployment Support Associate to join our Customer Support and Operations team. In this role, you'll provide remote technical support during live deployments of RADAR systems to our retail customers and vendor partners. You'll troubleshoot hardware, software, and connectivity issues while ensuring a seamless installation experience. This position is primarily overnight and requires strong problem-solving skills, attention to detail, and the ability to work independently. You'll be on the front lines of our deployment success, helping resolve incidents in real time and improving operational processes as we scale. In your first 30days, you will: • Learn RADAR's mission, technology stack, and core values., • Complete onboarding and security compliance training., • Get familiar with RADAR's deployment process and common support issues., • Review technical documentation, Runbooks, and Zendesk workflows., • Gain hands-on exposure to tools like Zendesk, internal dashboards, and remote troubleshooting methods., • Begin independently handling technical support tickets for deployment-related issues., • Communicate directly with vendor technicians to walk through issue resolution., • Manage escalations from the Deployment Operations team., • Liaise with your manager to generate performance reports for internal stakeholders., • Adhere to SLAs by prioritizing urgent support requests., • Confidently resolve complex technical issues based on accumulated knowledge., • Contribute to improving internal documentation by drafting new Runbooks., • Escalate unresolved cases efficiently to L2/L3 support teams., • Demonstrate working knowledge of our monitoring tools and appliance logs., • You have 2+ years of professional Helpdesk or Technical Support experience, ideally in a customer-facing or field operations environment., • You have strong troubleshooting skills across hardware and software platforms., • Have have experience using ticketing systems and support tools (e.g., Zendesk, ServiceNow)., • You are comfortable working independently on overnight shifts (typically 8 PM to 5 AM PST)., • You are a clear communicator, capable of translating technical issues for non-technical audiences., • You thrive in fast-paced environments with shifting priorities., • You have familiarity with command-line tools (Terminal, SSH, Telnet) and Linux-based systems., • You have the flexibility to work weekends, holidays, or outside standard hours when needed. Research has shown that women & underrepresented minorities are more likely to read lists of requirements and consider themselves unqualified if they don't meet every single one. This list represents what we're ideally looking for, but everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness. Use of artificial intelligence or a LLM such as ChatGPT during the interview process will be grounds for rejection of your application process. CULTURE SNAPSHOT Mission-Driven: We're transforming retail with cutting-edge technology and building something that truly matters. Collaborative Team: We thrive on curiosity, shared goals, and solving complex problems together. High Impact: You'll make meaningful contributions from day one and help shape the future of our product and company. Clear Communication: We value honesty, humility, and respectful dialogue—everyone's voice matters. Balanced Lives: We work hard, but not at the expense of well-being. We respect time, boundaries, and life outside of work. Diverse Perspectives: We believe better ideas come from diverse backgrounds, experiences, and viewpoints. Empathy-Driven Design: We build with deep respect for our end users, listening closely to their feedback and needs.

Job Description Customer Experience (CX) Intern Description We are seeking a mission-driven Customer Experience (CX) Intern. As an early member of the team, you will support all account management (B2B) activities as well as interact directly with end-users to ensure we deliver the highest level of customer support. You will be relied upon to answer requests and fulfill orders so that our end-users gain access to the upskilling resources they need to advance their careers. You will also provide sales, business development, and marketing support. As the Customer Experience (CX) Intern, you will join as a partner to our clients and users to provide them with an exceptional experience and to drive adoption of platform with their employees. The CX Intern will report directly to the Lead Account Executive, and have close working relationships with our entire team. This is an un-paid internship. Here is an overview of the main responsibilities: You'll know you're successful if you.... • Own & nurture relationships with our end-users through account management, customer support, trouble shooting, and providing exception service, • Own & continuously improve the customer experience & journey from onboarding to renewal, • Work with professional development providers to fulfill orders for end-users, • Participate in the development of repeatable processes & tactics to drive world-class customer satisfaction & user engagement, • Provide account management support to stakeholders at customer companies, • Identify customer feedback from quantitative & qualitative feedback to drive product features and enhancements, • Collaborate with internal teams to improve the customer experience for OneRange clients as well as internal processes, • Proactively use data and analytics to present regular business reviews and recommendations focused on clear metrics that outline successes and opportunities., • Build strong relationships as a trusted advisor and subject matter expert with end-users and customer point of contacts We know that you have what it takes to excel in this role if: • You have or are pursuing a 4-year degree from an accredited university, • You are able to work independently as well as collaboratively within a team environment, • You are willing to do what it takes to get the job done, • You approach your work with resilience and an agile mindset, • You are a team player who values and contributes to a diverse & inclusive workplace, • You feel at home participating in product trainings and onboarding meetings, • You are a self-starter with a competitive nature and a desire to grow a career in technology, • You have strong written and verbal communication skills, • You are extremely personable and coachable, with strong organizational and time management skills, • You have a track record of high performance in everything you do, • You have an unconditional belief in the mission and live and work to “empower others”, • You have an aptitude for technology, • You have an eye for process improvement, • You thrive in an unstructured start-up environment, • You’re a self-starter with an entrepreneurial mindset, • You love working with data, • You have a positive, professional, and intentional attitude in everything you do, while being yourself and doing your best work, • You love to be challenged, • We are “all-in” to accomplish the mission together while empowering teammates to be “all-out” when they are with family and/or on vacation, • We have a passion for building something that inspires others, • We set the example for high-performing teams, • We are transparent and over-communicate because we know others count on us, • We always “work the problem” and bring solutions to the table, • We believe leadership is a characteristic – we are all leaders, • We are professional and presentable, always having an “attitude of gratitude”, • We are never afraid to fail, we only fear standing still, • We hold each other accountable, in work and in life, • Our office is currently in SoHo West in downtown Manhattan, within the Columbia Startup Lab but we work as a remote/hybrid team, • Unlimited and flexible vacation and personal time off, • Coworking membership at Studio (NYC-based co-working space) Powered by JazzHR Vypbl1ChB3

Job Description Job Overview We are currently seeking a full time Level I/II MAC and PC Support Engineer with a 1+ years of extensive hands on experience with the following: iMac and Macbook repairs, also all OSX operating systems. Support all MAC and Windows environments on site. Responsibilities • Provide phone support and remote remediation for workstation issues, • Troubleshooting and resolving customer system problems across a broad range of technologies, • Provide remote installations of new software and upgrades, • Provide remote installation of service Packs and security updates, • Provide onsite support and installations to clients when necessary, • Knowledge of MAC and Windows operating systems and desktop applications, • Experience with installing, configuring, and administering a broad range of technologies, • Excellent written and verbal communication skills, • Knowledge of Cisco Phone Systems a plus Founded in 1997, Lincoln Computer Services is a growing custom IT solution provider, servicing New York City and Long Island, New York. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today! Benefits Lincoln offers a competitive salary, training and education, a great benefits package (medical, dental, vision, 401k), generous paid time off and an excellent work atmosphere. Powered by JazzHR djx7IB0qxP

Job Description We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. Note: U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. This position may requires onsite presence and travel to project / client location/s Responsibilities • The Onsite Desktop Support Technician role is to provide a single point of contact for local office end users to receive support and maintenance within the organization's desktop and laptop computing environment, • This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure efficient workstation performance, • The person will also solve problem areas (in person) in a timely and accurate fashion and provide end-user assistance where required, • Monitoring queues for incidents or requests that require resolution, • Escalate to L3 team /Vendors in case assistance is required to resolve any issue, • Isolate system issues; diagnose standard software issues & report hardware issues to respective Vendors, • Prioritizing work based on the impact and urgency of the ticket, • Maintain compliance to Client policies and guidelines like desktop/laptop naming conventions, laptop building/rebuilding checklist, surrender, disposal (Kill Disks/Degauss), • For open tickets requiring spares and accessories and work closely with asset management team in coordinating them, • Incident lifecycle management not limited to documenting work notes, attaching relevant knowledge and detailing incident resolution, • Fulfilment of Service Requests where necessary, • Track and report status of IMAC requests, • Verify completion of IMACs, • Enable end user / equipment Installs, Moves, and changes (IMAC) Requests, • Install new or enhanced functions or features: hardware, software, peripherals and configurations (e.g., peripheral upgrades, system reconfigurations, special requisition installations), • User Data Transfer on need basis, • Hardware support to desktops, laptops (Windows/Mac.), Thin clients (Windows and Linux), Printers, Scanners, • Hardware imaging, deployment, and repair management services, • When de-installing equipment, de-tag equipment, erase and dispose of data and information residing on hard drives, strip for disposal, update in the asset tracking system that the equipment has been de-installed and disposed of, and prepare the equipment to the vital 3rd party for collection and disposal, • Steady State Asset Refresh (Does not include project activity of bulk device replacement), • Assist asset management team in sharing the IMACs for new installations, movement on floors and carrying out physical verification activities, • Replacement of consumables for network printers and reporting issues to the appropriate vendor, • VIP Support (white glove service), • Inventory management and labelling of devices within Client office environment, • Handling shipping and receiving requests for movement of end devices within Client office Requirements • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role, • Hands-on experience with Windows/Linux/Mac OS environments, • Working knowledge of office automation products and computer peripherals, like printers and scanners, • Knowledge of network security practices and anti-virus programs, • Ability to perform remote troubleshooting and provide clear instructions, • Excellent problem-solving and multitasking skills, • Customer-oriented attitude, • No minimum qualification as long as you have experience

Job Description Pace is a leading international art gallery representing some of the most influential contemporary artists and estates from the past century, holding decades-long relationships with Alexander Calder, Jean Dubuffet, Agnes Martin, Louise Nevelson, and Mark Rothko. Pace enjoys a unique U.S. heritage spanning East and West coasts through its early support of artists central to the Abstract Expressionist and Light and Space movements. Since its founding by Arne Glimcher in 1960, Pace has developed a distinguished legacy as an artist-first gallery that mounts seminal historical and contemporary exhibitions. Under the current leadership of CEO Marc Glimcher and President Samanthe Rubell, Pace continues to support its artists and share their visionary work with audiences worldwide by remaining at the forefront of innovation. Today, Pace has seven locations worldwide, including a European foothold in London and Geneva; two galleries in New York; Los Angeles; Hong Kong; and Seoul, as well as offices in Beijing and Berlin. In 2024, Pace has opened its first gallery space in Japan in Tokyo’s new Azabudai Hills development. The IT Support Technician will employ top level customer service skills to serve as the first point of contact for IT support requests via email, phone, and ticketing system. This a full-time on-site role Monday – Friday with travel between 6 locations in NYC and NJ. What You’ll Be Doing: • Act as the first point of contact for IT support requests via email, phone, or ticketing system., • Provide troubleshooting and support for hardware, software, printers, and email., • Support user onboarding and offboarding, including setting up accounts and configuring equipment., • Assist with scheduling and setting up internal/external meetings, including video conferencing and presentation equipment. Events include Art Exhibits, Lunch and Learns, Trainings, executive meetings, and Town Halls., • Maintain accurate IT documentation for the Knowledge Base., • Manage and organize equipment inventory in IT closets (multiple)., • Correspond with printer vendors for support, and supplies., • Escalate technical issues to senior IT staff when necessary., • Follow up with users to ensure issues are resolved and communication is clear., • Participate in routine system maintenance, updates, and IT tasks as assigned., • Intake tickets and be able to use decision tree methodology to assign tickets to team members., • Provide weekly status reports to IT Manager and IT Director on open tickets, tasks, projects, and any issues encountered., • Meet SLAs for the ticketing system., • Transfer phone services from personal carriers to the company’s carrier., • Perform quality control checks on new hire builds for computers and iOS devices., • Experience with Apple Business Manager (ABM) and PPE., • Research and troubleshoot software and hardware issues., • Handle repair and RMA’s for defective hardware. Estimated compensation for this role is $55,000 annually. In addition to an active and progressive work environment, Pace Gallery offers a competitive benefits package, including medical, dental and vision insurance, retirement plans with a company match, flexible spending accounts and commuter benefits. We encourage a healthy work/life balance and offer a generous vacation policy. Pace Gallery is proud to be an equal opportunity employer and will consider all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status. Requirements What You’ll Bring: • Bachelor’s degree in Computer Science., • 2+ years in an IT support/Help Desk role., • Certification in CompTIA A+ is a plus., • Experience with Office 365 Admin Portal, Microsoft Suite (Outlook, Word, Excel), and SharePoint/Team Sites., • Experience with Windows/macOS environments., • Familiarity with MDM (Mobile Device Management), and Apple Business Manager (ABM/PPE)., • Basic knowledge of networking, remote tools, system security, and software licensing., • Proficiency in troubleshooting mobile devices (Cisco custom apps)., • Experience with IT ticketing systems (e.g., Zendesk – a plus)., • Strong customer service and communication skills., • Professional, punctual, and able to manage multiple tasks effectively., • Works well independently and collaboratively., • Comfortable scheduling meetings and supporting remote collaboration tools (Zoom, Teams, etc.)., • Experience with project management software (Asana, Trello, Monday – preferred)., • Ability to lift up to 50lbs., • Health Care Plan (Medical, Dental & Vision), • Retirement Plan, • Paid Time Off (Vacation, Sick & Public Holidays

Job Description We are a dynamic IT & Cyber Security solutions provider based in Astoria, Queens, dedicated to empowering businesses with cutting-edge technology and unparalleled service. We are NOT a placement company or staffing agency. Instead, we are a growing team-first organization, committed to fostering the professional growth of our employees and helping them take their IT careers to the next level. We are looking for an ambitious IT professional with proven experience as a network/systems engineer to join our team. If you are passionate about technology, thrive in a collaborative environment, and are ready to tackle diverse and exciting challenges, we want to hear from you! About the Role: As a Level I Helpdesk Support Engineer, you will play a vital role in ensuring the smooth operation and security of our clients' IT environments. You will collaborate with our internal team and external clients to deliver high-quality solutions, manage projects, and provide expert guidance on cybersecurity strategies. Technical Support • Serve as the first point of contact for clients experiencing technical issues, ensuring prompt and professional assistance., • Resolve common IT issues such as password resets, software installation/configuration, and basic network connectivity issues., • Analyze and diagnose issues related to hardware (e.g., printers, laptops, peripherals), software (e.g., operating systems, antivirus programs), and networks (e.g., Wi-Fi connectivity, firewalls)., • Perform initial troubleshooting for security-related incidents, such as malware infections, phishing attempts, or unauthorized access alerts., • Accurately categorize and prioritize tickets based on impact and urgency., • Collaborate with Tier 2/3 teams by providing detailed logs and issue descriptions to facilitate timely resolution., • Maintain thorough records of client interactions, including issues reported, solutions provided, and unresolved challenges., • Contribute to the creation and updating of knowledge base articles to assist both clients and internal teams., • Monitor client environments using MSSP-specific tools, including Security Information and Event Management (SIEM) platforms, endpoint protection systems, and other monitoring tools., • Investigate and respond to security alerts or anomalies, ensuring immediate containment and escalation when required., • Maintain a professional and empathetic demeanor when handling client concerns, ensuring a positive customer experience., • Provide clear and concise explanations to non-technical clients about issues and resolutions., • Operate ticketing systems efficiently to track, update, and resolve client issues., • Familiarize yourself with various cybersecurity tools (e.g., antivirus software, intrusion detection systems) to assist in client support., • Deliver basic end-user training or tips on IT best practices, such as secure password creation and safe internet use., • Provide feedback on recurring client issues to improve internal processes and tools. · Operating Systems: * • Proficiency in Windows 10/11 for end-user support., • Experience with virtualization platforms like VMware and Hyper-V for server and infrastructure management., • Firewalls and Security:, • Knowledge of firewall configuration, management, and troubleshooting, primarily with FortiGate and Palo Alto devices., • Networking:, • Solid understanding of networking principles, including IP addressing, VLANs, DNS, DHCP, and routing protocols., • Ability to support and maintain network switches, routers, and wireless access points., • Ticketing Systems:, • Familiarity with IT ticketing systems for incident management and service requests., • Cloud Platforms:, • Experience with Office 365 administration, including Exchange Online, Teams, and SharePoint., • Understanding of Azure and AWS for cloud resource management and services., • Multi-Factor Authentication (MFA):, • Configuration and administration of Duo or similar MFA solutions., • Cybersecurity Tools:, • Proficiency with Security Information and Event Management (SIEM) platforms for monitoring and analyzing security events., • Expertise in deploying and managing Anti-Virus solutions to protect endpoints., • Backup Solutions:, • Knowledge of various backup and recovery tools for data protection (e.g., Veeam, Barracuda)., • General IT Knowledge:, • Ability to quickly diagnose and resolve hardware and software issues., • Strong familiarity with industry best practices for system and network security. Qualifications: • High school diploma or equivalent; associate degree in IT or related field preferred., • Proven experience in a helpdesk or similar role is highly desirable., • Basic understanding of computer hardware, software, networking concepts, and IT systems such as Active Directory., • Familiarity with ITIL practices, ITSM platforms, firewalls, switches, servers, and backup solutions is a plus., • Considered certifications such as CompTIA A+, Network+, CCNA, or MCSA are highly valued., • Strong problem-solving, troubleshooting, and critical thinking skills., • Excellent communication, interpersonal, and customer service abilities., • Ability to work independently and as part of a collaborative team., • Competitive salary based on experience., • Opportunities for professional growth and career advancement., • Must be willing to undergo a background check, • Must have authorization to work within the U.S, • Must be able to commute to locationCompany DescriptionMSSP seeking talented and energetic Level 1 Helpdesk EngineersMSSP seeking talented and energetic Level 1 Helpdesk Engineers

Job Description At Bit By Bit, we’ve been helping organizations thrive since 1987. Originally founded as a database application development and networking company, we’ve grown into a full-service IT firm and a recognized leader in delivering reliable, cost-effective managed IT services across the Tri-State area. Our team specializes in building and managing solutions that solve critical business challenges. With a unique blend of business technology expertise, certified technicians, and proven processes, we provide our clients with tailored IT solutions that improve productivity, streamline communications, and reduce costs. Beyond technology, our culture is rooted in humility and curiosity, and our vision is simple: to help untangle people and process challenges so businesses can move forward with confidence. We are seeking a Level 2 Field Technician to join our team. This role is ideal for a technically skilled and customer-focused professional who thrives in a fast-paced environment and is committed to providing high-quality IT support. You will work directly with clients on-site, managing installations, troubleshooting, and ongoing technical support, while also collaborating with Bit By Bit’s broader technical team. This is a full-time, temporary position based in New York City, with field work required around the NYC Metro area. There's a strong possibility of this position being converted into permanent. Requirements Key Responsibilities • Provide service and customer support during field visits or dispatches., • Perform on-site installation, repair, maintenance, and testing of systems., • Diagnose errors or technical problems and determine proper solutions., • Use Bit By Bit’s ticketing system to track issues, time, schedules, and escalations., • Document processes and procedures in ITGlue., • Follow company protocols and standard operating procedures., • Collaborate with technical team members and communicate via Microsoft Teams and email., • Act as remote hands for Level 3 engineers as needed., • Manage new employee setup (PC, phone, mobile, cloud services)., • Troubleshoot Windows, Mac, iOS, and Android devices., • Support network and server infrastructure, Active Directory, O365, Google Apps, Exchange, DNS, and backup software., • Administer antivirus and spam filtering solutions., • Support VMware Vsphere ESXi virtual servers., • Liaise with ISPs, vendors, and OEMs to resolve issues and facilitate service. Additional Desirable Skills • Experience with Virtual Desktop Technologies (VMware, Citrix)., • Certifications or training in Microsoft, Apple, CompTIA, or Cisco., • Firewall and switch administration knowledge., • Familiarity with VOIP, telephony, and cable management., • Ability to identify, diagnose, and remediate Ethernet/wiring issues., • Basic programming knowledge a plus. Qualifications • Excellent interpersonal, oral, and written communication skills., • Strong troubleshooting and problem-solving ability., • Ability to build relationships and deliver outstanding client service., • Minimum of 1 year experience with a Managed Services IT company preferred., • Bachelor’s degree in a technical field, trade school education, or equivalent experience., • Valid U.S. driver’s license and reliable transportation required. Salary: $35–40 per hour (based on experience and skills).

Job DescriptionCompany Description Order.co is a guided B2B marketplace with a mission to simplify buying for businesses. Order.co makes it easy for businesses to place and track purchases across all their vendors, control spend, and make payments in a single, consolidated bill. Tailored insights and purchasing recommendations fuel smarter spending decisions so businesses can easily save time and money on what they need to grow. Founded in 2016 and headquartered in New York City, Order.co oversees nearly half a billion in annualized spend across hundreds of customers like WeWork, SoulCycle, Lume, and High-Level Health. Order.co has raised $50M in funding from industry-leading investors like MIT, Stage 2 Capital, Rally Ventures, 645 Ventures, and more. Order.co has been proudly named a 50 to Watch by Spend Matters and a Best Place to Work by BuiltIn and Inc. Magazine. Job Description As a Catalog Optimization Specialist, you'll support the maintenance and enhancement of our product catalog to drive customer savings and improve monetization. You'll work behind the scenes to identify vendor sources, action pricing updates, and ensure our substitute products are accurately represented for smart optimization decisions. You'll play a key role in optimizing live orders—analyzing real-time data to recommend substitutions or adjustments that maximize revenue while maintaining customer satisfaction and fulfillment efficiency. Key Responsibilities • Add or update vendor pricing and availability for high-volume and high-impact SKUs, • Map product substitutes and suggest viable alternatives, • Execute catalog enhancements to reduce customer friction and improve fulfillment rates, • Partner with the Data team to QA product enrichment initiatives, • Source information from vendor sites with speed and accuracy, • Identify optimization opportunities that improve customer savings or Order.co revenue, • Implement impactful time-of-order optimizations and facilitate live quotes to vendor contactsQualifications What We're Looking For • Detail-oriented executor with a knack for spotting inconsistencies in data, • Strong written communication skills and follow-through, • Comfort navigating e-commerce sites and vendor portals, • 1+ year in data entry, merchandising, operations, or e-commerce preferred, • Familiarity with Excel/Google Sheets and comfort learning new tools, • New York based candidates strongly preferred Additional Information What You'll Receive • Competitive compensation and generous benefits, • Flexible time off and remote work policies, • Medical, dental, vision, and 401(k) with match, • A fast-paced and collaborative team environment

Job Description About Ad Populum: Ad Populum aligns corporate strategy and fosters growth across its unique, robust roster of subsidiary companies. With a diverse portfolio of legendary brands including NECA, Chia Pet., Rubies Costumes, Enesco, Kidrobot, WizKids, ExKaliber, Graceland, and Radical Share, Ad Populum is a leader in pop culture collectibles, iconic American products, Halloween costumes, gifts, home décor, tabletop gaming, Amazon brands, and digital marketing. Our subsidiaries are renowned for their innovation, quality, and cultural significance, making Ad Populum a dynamic force in the entertainment, consumer products, and digital marketing industries. NECA, LLC. is known as National Entertainment Collectibles Association, one of the leading manufacturers for licensed merchandise. Since the inception of its toy division in 2002, NECA became synonymous with the horror genre, releasing some of the most sought-after collectibles for slasher icons such as Michael Myers, Jason Voorhees, and Freddy Krueger, while shining a light on niche characters like Sam from Trick-r-Treat. In the years since, NECA has also become a staple collectible manufacturer for the Alien & Predator franchises, and more recently, the Teenage Mutant Ninja Turtles! NECA is hiring an Accounts Receivable Specialist. We are looking for an extraordinarily talented individual to join our finance team to support the accounts receivable function at NECA. This role will report to the Controller and partner closely with various members across the entire organization. Key Responsibilities: • Reconcile the cash receipts received from customers and ensure they are accurately recorded within the accounting system, • Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, and differences are resolved, • Monitor customer accounts for delayed payments and follow up for payment, as necessary, • Assist in streamlining the accounts receivable process by identifying areas for improvement, • Provide customers with invoices and statements upon request, • Reconciling any wire, ACH or check payments to vendors and ensure they are accurately recorded within the accounting system, • Assist the accounts payable team to maintain records to ensure aging is up to date, payments and credits are applied and differences are resolved, • Assist the accounts payable team to verify and process invoices, ensuring proper coding and authorization, • Assist with ad hoc analysis and reporting to support the Controller and other members of the accounting team, • Assist with pulling information for annual audit required by independent CPA firm, • Bachelor's degree in Accounting, Finance or a relevant field preferred, • 5+ years of experience in an accounts receivable role, • Intermediate knowledge of Microsoft Excel (PivotTables, VLOOKUP's, SUMIF's), • Strong communication and interpersonal skills, • Attention to detail and proven ability to follow standard operating procedures., • Competitive salary and benefits package., • Opportunities for professional growth and development., • Flexible working hours and remote work options., • Collaborative and supportive work environment.

Job DescriptionBuffalo, NY/Rochester, NY/ Syracuse, NY (Fully Remote Option Available) Weekend and Evening Shift Availability Preferred Salary Range: $40,000 - $50,000 The Contact Center Representative I provides friendly and efficient service to Apple Bank clients (both internal & external) and is responsible for resolving issues in an efficient and timely manner while adhering to contact center/complaint management procedures and department guidelines. The Representative promotes all Bank products and services to our customers to meet their financial needs and also follows call quality metrics, to meet department call and quality standards on each customer interaction. ESSENTIAL DUTIES & RESPONSIBILITIES • Provide excellent customer service to external and internal customers to meet their financial needs., • Safeguard customer accounts and information for privacy and accuracy and adhere to call authentication procedures., • Comply with all banking regulations., • Identify and escalate calls related to areas of concern or those of a suspicious nature., • Make recommendations to resolve customer issues to ensure first-call resolution by communicating with management and/or partners., • Communicate and log complaints in an effective and timely manner while adhering to complaint management policy., • Complete customer file maintenance, transactions, and requests following department and Bank policies and procedures., • Adhere to call quality and service standards., • Participate in call quality and metrics coaching on an active basis and implement agreed-upon behaviors to meet and/or exceed individual and department goals., • Educate customers on Apple Bank’s products and services., • Promote digital banking solutions to help drive customer self-service., • Comply with department call classification wrap-up codes, sales management call logging, and Calabrio metadata logging with each customer interaction., • Level I Representatives must also be able to handle the following: general call inquiries, basic ATM & debit card inquiries, basic online banking support, third-party vendor support, and general product and service inquiries., • Perform other duties/responsibilities as assigned. SKILLS, EDUCATION, & EXPERIENCE • High school diploma or GED required., • 0-1 years of experience in a banking environment; call center experience a plus and must have exposure to online banking application usage., • Excellent interpersonal and communication (verbal + written) skills., • Excellent customer service skills., • Strong analytical skills., • Bilingual (Spanish) a plus., • Polished phone skills with the ability to maintain quality of service under pressure., • Working knowledge of Microsoft Office programs (Word, Excel, and PowerPoint)., • Working knowledge of online and mobile banking systems and bill payment services., • Display positive attitude and is team oriented., • Ability to multitask between multiple systems., • Ability to work a flexible schedule including nights and weekends., • Ability to adhere to a predetermined schedule. Visa sponsorship not available. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.

Job Description Company Overview: Platned is a rapidly expanding Enterprise Services company with a global presence, headquartered in the UK. We are business transformation experts who specialise in serving clients utilising the world-class IFS product suite. We do this by providing comprehensive solutions and IT consultancy to help them maximise their investment and achieve their business objectives. Are you an experienced Business Development Representative, we are presently on the lookout for an exceptional resource to be based in Sri Lanka working for the USA team. Role Overview: The Business Development Representative will deliver key sales support and lead market development for Platned in North America. The candidate will be able to exhibit the knowledge and confidence needed to establish Platned as a potential prospect or current customer’s primary Business Solution Supplier. Responsibilities: • Lead development of all new prospects within assigned territory., • Establish and maintain contact (mainly phone contact) with early-stage prospects until the prospect is handed over to the Sales Manager., • Work through ‘Gatekeepers’ to gain access to the relevant person/s in the prospective organization., • First responder to all new prospect leads generated by Marketing., • Develop and enhance relationships with prospects throughout the lead development process., • High level of communication, mostly via outbound calling, to engage prospects to further qualify as a valid sales opportunity., • Conversion of prospect leads to pipeline., • Keep accurate electronic records of calls and contacts and update prospect status within CRM., • Ability to ask open-ended questions to uncover needs, learn more about the prospect, and better qualify., • Maintain relationships with the target group of accounts., • Regular contact with each sales rep to review target accounts and make necessary adjustments., • Ability to execute micro campaigns within assigned territory to drive additional demand., • Communicate internally the status of all pending and warm leads., • Maintain and leverage the CRM database (Pipe Drive). Knowledge, skills, and abilities • Previous experience in an early-stage business development role., • Proven software telemarketing, inside sales, or software sales for enterprise accounts., • Knowledge of IFS Applications or similar ERP applications such as Oracle, SAP, Info & etc , as they relate to targeted prospects and customer needs would be an advantage, but not essential., • Self-starter and ability to work with minimal supervision (this will be a remote role unless you live close to Staten Island, NY)., • A natural curiosity and willingness to learn to gain and demonstrate a high level of understanding of IFS and IFS Applications., • Excellent written and verbal communication skills, with specific emphasis on telephone skills in English., • Experience with contact management applications, Excel, and Word. What We Offer: The role of a BDR is a great way to break into B2B SaaS and work for a high-performance business that is scaling. You will be rewarded for your contribution to revenue, growth mindset, and ambition to develop professionally. For this role, you should aim to be promoted and advance into a Sales Account Executive or future role within the business by demonstrating you have the right attitude and the ability to hit and excel against targets. If you are an experienced Business Development Representative and prepared to work from North America, we encourage you to apply. Please submit your resume through or email to . Due to the urgency of filling this role, we will be conducting interviews promptly and deciding within a short period. Company DescriptionPlatned is a rapidly expanding Enterprise Services company with a global presence, headquartered in the UK. We are business transformation experts who specialise in serving clients utilising the world-class IFS product suite. We do this by providing comprehensive solutions and IT consultancy to help them maximise their investment and achieve their business objectives.Platned is a rapidly expanding Enterprise Services company with a global presence, headquartered in the UK. We are business transformation experts who specialise in serving clients utilising the world-class IFS product suite. We do this by providing comprehensive solutions and IT consultancy to help them maximise their investment and achieve their business objectives.

Job Description▶︎ Job Details: • Job Title: IT Project Leader / IT Support - Japanese, • Client: IT Services, • Working Location: NY 10022, • Working Style: Hybrid, • Salary: $70,000 - $75,000/year, • Benefits: Full Benefits, • Visa Support: Yes, • Language: English ▶︎ What will you do: • Provide advice and assistance to the help desk team as a leader., • Promote excellent customer service, effective response times, and provide expert insights into general support issues., • Enforce quality of service guidelines for dealing with customers, completing services, and overall customer satisfaction., • Ensure an outstanding level of customer service by providing direct IT support to customers via email, phone, or in-person onsite., • Set up and troubleshoot business software and hardware; • Process assigned service requests as operational support;, • Participate in regional and global IT projects. ▶︎ Required Qualifications & Skills: • Extensive knowledge of various business software: Windows OS, Office365, Adobe Acrobat, WebEx., • Great Team Leader, fastt learner, and self-starter, • Ability to multi-task based on priority., • Ability to act proactively with minimum supervision., • Customer-focused, detail-oriented, and with good communication skills with various levels of users., • Have mind and skill to improve IT environment and processes., • Should be able to visit customer’s sites and data center occasionally., • Ready for business travel within the continental United States and South America (1-2 times per year)., • Business level Japanese communication skills are absolutely required for this position; Spanish language skills would be a plus. Experience • Over 5 years of user support and small team lead experience (up to give members)., • Windows-based LAN/WAN/Remote Access support experience., • Managing and troubleshooting with iOS-based devices, conference systems, MS Surface, and HP laptops. Certifications -Certifications- • Microsoft or other IT Vendor certifications, • PMP or equivalent certifications 2sdqGtMrd0