Language Services Coordinator
hace 4 días
Long Beach
Job Description Language Services Coordinator About Goodwill SOLAC: Goodwill, Southern Los Angeles County (SOLAC) is a 501(c)(3) nonprofit organization that transforms donated goods into job training, education, and placement services for individuals with barriers to employment. Goodwill SOLAC serves 22 cities and communities throughout Southern Los Angeles County. Our skills training, education, job preparation, and placement programs build lives, families, and communities—one job at a time. Placing individuals in productive and competitive employment fills them with the value, joy, and dignity of a paycheck. We believe putting people to work benefits the individual and the community’s economic vitality through taxes, spending power, real estate values, quality of life, and relief from social services and welfare systems. Goodwill SOLAC is one of 154 independent Goodwill’s with membership in Goodwill Industries International. Goodwill SOLAC’s campus in Long Beach houses its administrative offices, Goodwill Interpreting Services, various training programs, career center, retail store, processing operations, transportation, and e-commerce operations. We are proud, equal opportunity employers. We are committed to fair hiring practices and creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status, or veteran status. Summary Description: The Goodwill Language Services Scheduling Coordinator reports to the Operations Manager. This position is responsible for scheduling qualified interpreters to ensure that compliance is met based on language pairs, availability and operational needs. In addition, this role manages invoicing for all scheduled interpreters. On a needed basis, the Language Services Scheduling Coordinator will take on assignments that are unfulfilled during the scheduling process. Exemplary Duties / Responsibilities: Record Maintenance: • Maintains accurate scheduling records in the interpretation management system., • Responsible for scheduling and dispatching independent contracted interpreter work orders., • Monitors last-minute changes, cancellations, and emergency requests for clients and interpreters, • Communicate schedules, confirmations, and updates to interpreters and clients, • Must maintain client satisfaction by ensuring delivery of quality services, maintaining a positive, professional working environment, and providing a timely and accurate service to clients, co-workers and interpreters., • On-demand and prescheduled over-the-phone (OPI), video remote (VRI) and onsite (OSI) in-person appointments (consecutive, simultaneous)., • Compiling, maintaining a list of Interpreters’ available for assignments, and scheduling assignments to available Interpreters by e-mail or telephone., • Ensure adherence to service agreements, pay rates, and service minimums., • Confirm assignments meet contractual, legal, and certification requirements., • Maintain records for audits, invoicing, and reporting, • Verify interpreter credential, license, and background clearances., • Acting as a liaison between clients, interpreters, finance, and leadership., • Support departmental performance goals and process improvements., • Able to perform multiple activities simultaneously and work with frequent interruption due to multiple interactions at the same time., • Expected to attend and participate in Regional Trade Shows, sponsored workshops, and able to work some weekends as assigned., • Budget, invoices, and billing records for all interpreters and clients, • Collaborate with finance on accurate invoices and payables., • Forecasting, planning, and growth readiness for the Goodwill Interpretation services, • Recruitment of client/ interpreter pool, • Responsible for full recruiting process: screen, interview, required documentation, onboarding and training Minimum Qualifications: Education/Experience: • High School Diploma or GED (Required)., • Some completed college courses., • Strong analytical and problem resolution skills, and the ability to work independently and with a team., • Position requires strong knowledge of Microsoft Office Suite, EPR, and data entry., • Must be able to discretely handle confidential matters., • Must be multi-tasked with ability to do and listen to several things at one time, using telephone and computer communications., • Possess the ability to communicate effectively both verbally and in writing; ability to work effectively under tight timeline situations., • Must be dependable and professional Core Competencies: To perform the job successfully an individual should demonstrate the following competencies; • Task Management Multitasking Under Pressure - Communicates changes and progress; completes projects on time., • Customer Service - Responds promptly to customer needs; solicits employee feedback to improve service; responds to requests for service and assistance; meets commitments., • Quality Control & Problem-Solving - Identifies and resolves problems promptly; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics, people, and situations, • Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; welcomes feedback; contributes to building a positive team spirit; promotes inclusiveness; puts team success above own interests; supports everyone’s efforts to succeed. This job posting should not be construed to imply that these requirements are the exclusive standard of the position. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.