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Job Description Ting Internet is a leading fiber Internet provider in the United States, delivering future-proof internet in over a dozen Ting Towns across the country. As part of Tucows (NASDAQ:TCX, TSX:TC), Ting is backed by outstanding resources and talent. We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. The work we do genuinely changes lives. If this sounds exciting, we'd love to hear from you! About the opportunity: As a Fiber Operations Support Coordinator you will work as a member of the National Fiber Operations Support Team to provide high quality support and governance for all local fiber operations teams as well as with Ting's in market vendors. You will also be a critical part of Ting's Construction Experience program as you receive customer reports, document them and then triage a resolution with our internal and external resources. What you will be doing: • Coordinate the resolution of construction related concerns including damage to private property, infrastructure and installation damages, • Correspond with residents regarding repairs and reimbursements, • Provide high-quality day-of-job support as the first point of contact for field technicians and local operations teams across all Ting markets, • Monitor scheduled and completed work orders for quality and accuracy, and ensure routing is optimized for local operations teams across all Ting markets, • Assist with the collection and interpretation of data as it relates to national and local operational analytics, • Ensure all operational playbooks, processes, and procedures are followed and provide feedback as appropriate, • Assist local teams with workforce & capacity planning, • Monitor vendor related SLAs and present data as it relates to national vendor performanceA bit about you:, • High quality and authentic customer service skills and experience, • Ability to work effectively in a distributed team environment with remote resources, • Willingness and ability to provide direction, guidance, and support to cross-functional peers, • Solid written and oral communication skills, • Ability to be well organized and handle multiple priorities in a fast paced environment, • High attention to detail and accuracy, • Ability to thrive in a rapid growth environment, requiring an entrepreneurial spiritExperience and Qualifications:, • Two or more years of experience in a customer service role, preferably in a telco or internet service provider, • User-experience with one or more versions of scheduling & dispatching software is preferred, • Dispatching, vendor management, and data analytics experience is an asset, • Knowledge of construction practices is a plus, • Experience with property management, real estate, or dealing with HOAs/housing co-ops/condominiums is preferred Tucows and its subsidiaries participate in the E-verify program for all US employees. Want to know more about what we stand for? At Ting and Tucows we care about protecting the open Internet, narrowing digital divide, and supporting fairness and equality. We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation. Learn more about Tucows, our businesses, culture and employee benefits on our site here.

Job DescriptionCompany Description Ent Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals using our unique abilities to make our organization, and the communities we serve, better than they were yesterday. We're a not-for-profit that puts people above profits and actively invests in our community. Our rapidly growing team is expanding our reach to serve more people throughout Colorado. To spread our mission far and wide, we need people like you. If you're interested in a paycheck with a purpose, apply with us today. Our people make the difference, and we truly believe you are our greatest asset. Job Description This position is projected to start 11/10/2025 and requires 5 weeks of mandatory paid training at our Headquarters in Colorado Springs, Colorado. This is an in-office position based out of Ent Credit Union Headquarters in Colorado Springs. This is not a fully remote eligible position. Required availability for this position is Monday through Friday, 7:00 am to 6:00 pm (shift will vary within these hours) and Saturdays from 8:00 am to 3:00 pm. The Member Service Representative II must provide accurate information regarding member inquiries while actively cross-selling and educating members on Credit Union products and services. Outstanding service must be delivered while remaining professional, responsive, and encouraging. In addition, this role is responsible for understanding and complying with credit union policies/procedures and industry regulations while seeking to protect the assets of members and the credit union. Essential Functions Member Service Representative Call Center I: • Member Service - the representative must accurately process member requests received through incoming calls. Representatives must provide individual member service at a high-standard professional level while updating the existing database with any changes requested by the member. Members must be verified using Ent's most current procedures to minimize fraudulent activity. The representative must possess the skill to identify and escalate priority issues to the proper area., • Sales - Accountable for meeting member needs through maintaining a strong knowledge of products and services available to members, regularly providing referrals to such products and services in all areas including, but not limited to lending, investments, electronic banking, wealth management, and business banking., • Knowledge - Maintains knowledge and remains current in the position by taking a proactive approach with participating in on-going training, side by sides, quality control sessions, online BVS courses, and utilizing Outlook and Element on a daily basis resulting in the delivery of world class service to our members. Member Sales & Service: In order to build and retain member relationships, the representative must answer incoming calls from members, accurately answer inquiries and troubleshoot problems. Members must be verified using the processes and procedures in place, minimizing fraudulent activity. Representative possesses the skill to identify and escalate priority issues. A higher skillset is required to perform certificate maintenance and handle all online banking inquiries. MSR II is expected to resolve member concerns properly and provide solutions to avoid escalations in all areas of member service. The representatives must have extensive knowledge of all products and services by actively listening and determining the product that best fit the member’s needs. Products and services include but are not limited to: investment services, online banking and credit cards. In the area of credit cards, the representative will obtain the skillset to submit both consumer and business credit card applications. * Knowledge: Maintains knowledge and remains current in the position by taking a proactive approach with participating in on-going training, side by sides, quality control sessions, online BVS courses, and utilizing Outlook and Element on a daily basis resulting in the delivery of world class service to our members. Qualifications This position is projected to start 11/10/2025 and requires 5 weeks of mandatory paid training at our Headquarters in Colorado Springs, Colorado. This is an in-office position based out of Ent Credit Union Headquarters in Colorado Springs. This is not a fully remote eligible position. Required availability for this position is Monday through Friday, 7:00 am to 6:00 pm (shift will vary within these hours) and Saturdays from 8:00 am to 3:00 pm. Minimum Formal Qualifications for this Position Member Service Representative Call Center I: • High School Diploma/G.E.D. or equivalent., • 6+ months experience in customer service. Preferred, • Inbound phone experience. Preferred, • Sales experience. Preferred, • High School Diploma/G.E.D. or equivalent., • 1+ years’ combined experience to include inbound phone experience and financial services experience, Required, • Sales Experience, Preferred Technical or Specialized Knowledge/Skills: • Excellent Customer Service focus., • Strong proficiency in relevant credit union products, offerings, and resources., • General understanding of Online Banking and Business Credit Card products and procedures required., • Must have proficient computer skills, including the ability to use Windows, Microsoft Word and Office., • Ability to complete multiple tasks utilizing various databases concurrently is required., • Strong communication and writing skills., • Organizational skills required., • Typing, computer, and ten-key required., • Symitar experience strongly preferred. Certifications Required: • None Environmental, Physical and Psychological Requirements • Standing - Occasionally, • Walking - Occasionally, • Sitting - Frequently, • Lifting - Rarely (40 Lbs), • Carrying - Rarely, • Pushing - Rarely, • Pulling - Rarely, • Balancing - Rarely, • Stooping - Rarely, • Kneeling - Rarely, • Crouching - Rarely, • Crawling - Rarely, • Reaching - Occasionally, • Handling - Occasionally, • Grasping - Occasionally, • Feeling - Occasionally, • Talking - Frequently, • Hearing - Frequently, • Repetitive Motions - Frequently, • Eye/Hand/Foot Coordination - Occasionally, • Noises louder than normal speaking volume - Occasionally, • Temperature Changes - Rarely, • Atmospheric Conditions - Rarely Additional Information This position is projected to start 11/10/2025 and requires 5 weeks of mandatory paid training at our Headquarters in Colorado Springs, Colorado. This is an in-office position based out of Ent Credit Union Headquarters in Colorado Springs. This is not a fully remote eligible position. Required availability for this position is Monday through Friday, 7:00 am to 6:00 pm (shift will vary within these hours) and Saturdays from 8:00 am to 3:00 pm. The hourly ranges for the positions are: Member Service Representative Call Center I: $18.75 – $19.75 (S10). Member Service Representative Call Center II: $20.60 - $23.48 (S11). Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, and internal pay equity. This position is eligible for a monthly incentive plan. Benefits Summary Sheet At Ent Credit Union, we offer a comprehensive benefits package, including: • Health Benefits: Affordable insurance, 24/7 doctor access, and a nationwide provider network., • 401(k): 3% automatic contribution after three months, plus up to 6% matching., • Paid Time Off: During your first year, enjoy 16 days of paid time off (PTO) plus 9 paid holidays. And it grows from there., • Volunteer Time Off: Paid time off to give back to the community., • Education Support: Up to $10,000 annually for higher education and assistance for certifications., • Exclusive Discounts: Significant savings on home, car, and personal loans. For more information about our outstanding benefits please visit our careers page at . We anticipate this position to close on 10/22/2025. Please submit your application at your earliest convenience to be considered. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Description Ting Internet is a leading fiber Internet provider in the United States, delivering future-proof internet in over a dozen Ting Towns across the country. As part of Tucows (NASDAQ:TCX, TSX:TC), Ting is backed by outstanding resources and talent. We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. The work we do genuinely changes lives. If this sounds exciting, we'd love to hear from you! About the opportunity: As a Fiber Operations Support Coordinator you will work as a member of the National Fiber Operations Support Team to provide high quality support and governance for all local fiber operations teams as well as with Ting's in market vendors. You will also be a critical part of Ting's Construction Experience program as you receive customer reports, document them and then triage a resolution with our internal and external resources. What you will be doing: • Coordinate the resolution of construction related concerns including damage to private property, infrastructure and installation damages, • Correspond with residents regarding repairs and reimbursements, • Provide high-quality day-of-job support as the first point of contact for field technicians and local operations teams across all Ting markets, • Monitor scheduled and completed work orders for quality and accuracy, and ensure routing is optimized for local operations teams across all Ting markets, • Assist with the collection and interpretation of data as it relates to national and local operational analytics, • Ensure all operational playbooks, processes, and procedures are followed and provide feedback as appropriate, • Assist local teams with workforce & capacity planning, • Monitor vendor related SLAs and present data as it relates to national vendor performanceA bit about you:, • High quality and authentic customer service skills and experience, • Ability to work effectively in a distributed team environment with remote resources, • Willingness and ability to provide direction, guidance, and support to cross-functional peers, • Solid written and oral communication skills, • Ability to be well organized and handle multiple priorities in a fast paced environment, • High attention to detail and accuracy, • Ability to thrive in a rapid growth environment, requiring an entrepreneurial spiritExperience and Qualifications:, • Two or more years of experience in a customer service role, preferably in a telco or internet service provider, • User-experience with one or more versions of scheduling & dispatching software is preferred, • Dispatching, vendor management, and data analytics experience is an asset, • Knowledge of construction practices is a plus, • Experience with property management, real estate, or dealing with HOAs/housing co-ops/condominiums is preferred Tucows and its subsidiaries participate in the E-verify program for all US employees. Want to know more about what we stand for? At Ting and Tucows we care about protecting the open Internet, narrowing digital divide, and supporting fairness and equality. We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation. Learn more about Tucows, our businesses, culture and employee benefits on our site here.

Job Description Inspiroz is seeking a driven, detail-oriented part-time School Technology Specialist (STS) to join our on-site IT support team in Colorado Springs. As an STS, you will play a crucial role in supporting the day-to-day technology support across Inspiroz’ portfolio of charter schools. Working under the supervision of an Inspiroz Service Delivery Manager, you will interact regularly with our remote technical support team and various client contacts. For over a decade, Inspiroz has established a reputation in the Managed IT Services industry as a premier provider of charter school focused technology strategy and support. Take the next step in your IT career, and apply today! Key responsibilities for this position include the following: Technical support and problem resolution • Take the lead in resolving technical issues that require on-site support., • Manage on-site installation, repairs, and maintenance for workstations, network equipment and peripheral devices., • Conduct thorough troubleshooting to identify the root cause of problems., • Assist with projects on an as-needed basis, collaborating with project teams and stakeholders as required., • Act as the liaison between on-site operations and the remote IT support team in India., • Communicate technical issues and requirements to the remote team accurately and clearly., • Provide detailed information and documentation to facilitate remote troubleshooting and support., • Works closely with the remote service desk team to resolve technical issues., • Communicates updates, challenges, and tasks to the client in a clear and timely manner., • Listens actively to client concerns and addresses them appropriately., • Establishes and maintains strong relationships with clients, fostering a sense of trust and partnership., • Assists clients in aligning technology solutions with their specific goals and requirements., • Ensures client satisfaction by following up on issue resolution and providing necessary support., • Takes personal interest in the quality of work and meeting customer needs., • Demonstrates professionalism and clarity in written communication, ensuring accuracy and attention to detail in all email interactions., • Responds to emails within two hours during business hours and ensures timely responses to after-hours emails or requests, as per the company's communication policy.’ Time Entry and Ticket Management • Accurately and diligently tracks time spent on-site using ConnectWise Manage's time entry feature., • Regularly updates ticket statuses and provides clear and concise notes for effective communication and collaboration., • Follows the company's established workflow procedures, including ticket creation, assignment, and resolution processes in ConnectWise Manage. Knowledge of: • Windows Systems, • Mac Systems, • Active Directory, • Networking equipment and concepts, • Excellent customer service skills, • Excellent hands-on technical support skills, • Ability to demonstrate passion for technology, innovation, troubleshooting, and making a difference., • Ability to adapt to changing situations, be flexible in approach, and effectively multitask., • Ability to self-motivate and work independently when required, taking initiative and ownership of tasks., • Ability to assess own limitations, recognize when to ask for help, and effectively collaborate with others. Education: The successful candidate should have a Bachelor’s Degree in a Technology related field or equivalent certifications. Experience: The successful candidate should have at least 1-2 years’ experience in Tier 1 and 2 technical support. Benefits What Our Ideal Candidate Will Receive: • A company focused on maintaining a great company culture, • An opportunity to make a difference in the company and to be rewarded for doing so, • A company that is always looking to improve while adhering to our core principles., • An opportunity for career growth within the organization

Job Description ROLE: Deskside and Field IT Support Specialists REQUIRED: Minimum 1 year of directly relevant experience supporting a U.S. Federal agency. Clearance: Public Trust Moderate (MBI). ONLY ACTIVE PT/MBI Clearance will be considered. Onsite Locations: Lanham, MD; DC; New York, NY; Chicago, IL; Houston, TX; Denver, CO; Phoenix, AZ; Memphis, TN; Seattle, WA; Richmond, VA; KC, MO. Additional locations may include other sites around the National Capitol Region (NCR) and Southeast & Northeast U.S. DESCRIPTION: Constellation West is a 29-year WOSB and Prime Federal Contractor bidding on workstation support work for the IRS's network service and enterprise field ops. Multiple positions for Junior and Mid-levels (1-5years of experience): Provide support for resolving customer problems with their deskside IT equipment, including laptops, desktops, telephones, printers and scanners. Handle Windows 10 imaging, hardware prep, remote site deployment, and peripheral configuration in high-travel or high-volume areas. Provide support for break/fix and routine replacement of equipment, maintain electronic inventory, surplus inventory, and ensure replacement equipment performs as required. Distribute IT Tier III peripheral equipment supplies (network printer toner, etc.) Support the maintenance of local and wide area network components. Provide technical services to inventory and prepare equipment for shipping, provide on-site support for incident management, provide on-site deployment support for delivery of new Windows 10 operating systems, and troubleshoot network incidents. ABOUT US: Constellation West is an award-winning company that delivers Information Technology (IT) engineering services and solutions and non-IT subject matter expertise worldwide. Established in 1997, Constellation West is an industry leader, partnering with key organizations. As a prime contractor or preferred subcontractor, we have a continual list of opportunities to fill nationwide with multiple agencies such as the Department of Veteran Affairs, the Department of Defense, civilian agencies, and the national intelligence community. Many positions supporting the U.S. federal government require our employees to be granted security clearances. Constellation West strives to provide fully integrated solutions that cover all aspects of system and network engineering, administration, and management. We believe in attracting the right people ready to take on exciting challenges and be part of a dynamic team. Are you one of them? Do you have the expertise and knowledge to solve complex problems? If yes, join us and be a part of an exhilarating work environment that rewards your hard work and dedication. Don't miss out on this fantastic opportunity to make a difference! Benefits include but are not limited to: • Competitive 401(k) plan with employer match, • Competitive Health Benefits with employer contribution, • Discounted Dental & Vision Benefits, • 11 Paid Holidays per year, • 15 Days starting PTO for new hires, • Tuition /CE reimbursement, • Pre-Tax Commuter Benefit Accounts, • STD/LTD/Life Insurance with buyup options, • Veteran Hiring Preference, • Conversion to an Employee-owned firm (ESOP) in 2025—a lucrative retirement benefit! We are an Equal Opportunity Employer Constellation West is proud to be an EEO/AA employer M/F/D/V All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Constellation West will not discharge or, in any other manner, discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) APPLY HERE TODAY

Job Description Summary: The Help Desk/ Desktop Specialist is the firm’s first contact to our end users. We are searching for an upbeat IT Specialist with excellent customer service skills to provide technical support in an efficient and accurate manner. This position must possess strong technical knowledge and be able to communicate effectively to understand the problem and explain its solution. Solving technical problems, providing support and resolutions, all while making sure that our customers value is maintained above the standards set forth by our company. This position requires knowledge of computer hardware and software that is typically used in a desktop environment by end users. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment to ensure optimal performance. This role will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required. Some advanced knowledge and troubleshooting of networks and servers may be required We support a diverse client base with users of varied levels of technical expertise, so being customer focused and patient is essential for success. Duties: • Provide timely and courteous response to client requests for assistance with their network; desktop / laptop / thin client; email; internet access; remote and mobile solutions; Windows Operating System; Microsoft Office and third party applications, • Remotely access client systems to resolve reported issues, • Communicate in a friendly and courteous manner to reassure clients experiencing system difficulty, to remotely troubleshoot system problems; and to advise of progress toward resolution and completion of work, • Maintain accurate incident report details and client documentation in established ticketing system, • Troubleshoot and resolve a wide range of technical support calls within terms established in the Company’s service level agreements (SLAs), • Ability to resolve issues at client sites as needed., • Occasional on-call responsibilities, • Troubleshoot and resolve a wide range of hardware and software support calls both remotely and onsite, as needed, • Repair, maintain, upgrade and document desktop, laptop and server hardware, software and peripheral equipment, • Assist the Network Consultants and Senior Network Engineers to identify potential performance bottlenecks, increase uptime, improve response times, and quickly resolve problems., • Assist Information Security team in eradicating high-risk vulnerabilities., • Assist other IT staff by identifying which IT Support Requests should be given top priority based on the business function or the urgency of the request Qualifications: • 3+ years’ experience supporting desktop-level solutions / consulting industry, • Experience with Microsoft Windows 7, 8, 10 and Mac OS, • Experience with Microsoft Office 2010, 2013 and 2016, • Experience with anti-virus technologies, • Experience with anti-spam technologies, • Experience with malware technologies, • Experience with Microsoft Exchange and Office 365, • Experience with remote access solutions, • Experience with Mobile Device Management, • Experience with Skype for Business, • Experience using ticketing, monitoring & remote support tools (preferred), • Experience with virus/malware protection, detection and removal, • Experience with Thin Client technologies, • Strong customer service and troubleshooting skills, • Experience using ticketing, monitoring & remote support tools (preferred), • Experience working in ConnectWise (a plus), • Experience in Healthcare or eCW(electronic Clinical Works) (a plus), • Motivated, inquisitive, self-starter with a desire to learn and succeed, • Bachelor’s Degree preferred (in any field, not necessarily IT related), • Current MCP certification, • Must pass background check, • Excellent communication skills - ability to communicate project status and key issues effectively to clients and management verbally and in writing, • Customer focused with a professional manner and presentation, • Determine work priorities for yourself and others in accordance with project plans, timelines, fluid work demands, and implementation policies and practices, • High level of customer focus and satisfaction, • Energetic self-starter with the ability to learn/grow in position, • Ability to take ownership of tasks and have accountability to follow through, • Ability to think logically, • Excellent time management skills, • Detail oriented, • Superb problem-solving skills and ability to perform work in accord with established company policies, procedures & priorities, • Able to sit and answer phones for a long period of time, • Ability to function in an office environment, • eCW (electronic Clinical Works) application, • SQL Database Admin, • Network diagnostic and monitoring software Disaster Recovery planning and implementation. Company DescriptionJoin KLH Consulting, Inc., a dynamic and rapidly growing IT Company, voted as one of the best places to work in Sonoma County for the past 5 years in a row! Located in Santa Rosa and with over 44 years of operational excellence, we cater to an expansive portfolio of clients both domestically and internationally. The significant growth KLH has experienced over the past decade is a testament to our dedication to superior customer service. Our client base extends across various industry segments such as Wine, Healthcare, Manufacturing, Distribution, Professional Services, Construction, and more. We're currently seeking diligent, intelligent individuals eager for new opportunities and passionate about being part of a culture that fosters excellence.Join KLH Consulting, Inc., a dynamic and rapidly growing IT Company, voted as one of the best places to work in Sonoma County for the past 5 years in a row! Located in Santa Rosa and with over 44 years of operational excellence, we cater to an expansive portfolio of clients both domestically and internationally. The significant growth KLH has experienced over the past decade is a testament to our dedication to superior customer service. Our client base extends across various industry segments such as Wine, Healthcare, Manufacturing, Distribution, Professional Services, Construction, and more. We're currently seeking diligent, intelligent individuals eager for new opportunities and passionate about being part of a culture that fosters excellence.

Job Description Inspiroz is seeking a driven, detail-oriented Junior School Technology Specialist (STS) to join our on-site IT support team in Colorado Springs. As an STS, you will play a crucial role in supporting the day-to-day technology support across Inspiroz’ portfolio of charter schools. Working under the supervision of an Inspiroz Service Delivery Manager, you will interact regularly with our remote technical support team and various client contacts. For over a decade, Inspiroz has established a reputation in the Managed IT Services industry as a premier provider of charter school focused technology strategy and support. Take the next step in your IT career, and apply today! Key responsibilities for this position include the following: Technical support and problem resolution • Take the lead in resolving technical issues that require on-site support., • Manage on-site installation, repairs, and maintenance for workstations, network equipment and peripheral devices., • Conduct thorough troubleshooting to identify the root cause of problems., • Assist with projects on an as-needed basis, collaborating with project teams and stakeholders as required., • Act as the liaison between on-site operations and the remote IT support team in India., • Communicate technical issues and requirements to the remote team accurately and clearly., • Provide detailed information and documentation to facilitate remote troubleshooting and support., • Works closely with the remote service desk team to resolve technical issues., • Communicates updates, challenges, and tasks to the client in a clear and timely manner., • Listens actively to client concerns and addresses them appropriately., • Establishes and maintains strong relationships with clients, fostering a sense of trust and partnership., • Assists clients in aligning technology solutions with their specific goals and requirements., • Ensures client satisfaction by following up on issue resolution and providing necessary support., • Takes personal interest in the quality of work and meeting customer needs., • Demonstrates professionalism and clarity in written communication, ensuring accuracy and attention to detail in all email interactions., • Responds to emails within two hours during business hours and ensures timely responses to after-hours emails or requests, as per the company's communication policy.’ Time Entry and Ticket Management • Accurately and diligently tracks time spent on-site using ConnectWise Manage's time entry feature., • Regularly updates ticket statuses and provides clear and concise notes for effective communication and collaboration., • Follows the company's established workflow procedures, including ticket creation, assignment, and resolution processes in ConnectWise Manage. Knowledge of: • Windows Systems, • Mac Systems, • Active Directory, • Networking equipment and concepts, • Excellent customer service skills, • Excellent hands-on technical support skills, • Ability to demonstrate passion for technology, innovation, troubleshooting, and making a difference., • Ability to adapt to changing situations, be flexible in approach, and effectively multitask., • Ability to self-motivate and work independently when required, taking initiative and ownership of tasks., • Ability to assess own limitations, recognize when to ask for help, and effectively collaborate with others. Education: The successful candidate should have a Bachelor’s Degree in a Technology related field or equivalent certifications. Experience: The successful candidate should have at least 1-2 years’ experience in Tier 1 and 2 technical support. Benefits What Our Ideal Candidate Will Receive: • A company focused on maintaining a great company culture, • An opportunity to make a difference in the company and to be rewarded for doing so, • A company that is always looking to improve while adhering to our core principles., • An opportunity for career growth within the organization