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Job Description Our Driving Force “We Do What’s Right When No One Is Looking.” This simple ideology stands at the core of everything we do, guiding our commitment to providing exceptional IT services for our clients, internal and external. Company Overview: Simplify IT A-Z is a dynamic and forward-thinking technology solutions provider that empowers small to medium-sized businesses through streamlined IT processes. Our commitment to exceptional service and innovative solutions allows our clients to thrive in the complex digital landscape. Job Title: MSP Support Engineer - L2/L3 Position Overview: We are seeking a skilled MSP Support Engineer to join our team. This role is essential in delivering advanced technical support and ensuring the smooth operation of our client's IT systems. This is a senior role where you will be expected to handle both basic and complex IT problems, including high-visibility issues with clients, assisting with escalations from junior MSP Support Engineers, helping with mentoring, and setting an example for junior engineers while effectively troubleshooting and resolving technical issues. Our Culture • Caring Leadership: We prioritize your well-being and growth., • Supportive Teamwork: We value collaboration and commitment., • Growth-Driven Environment: Your ambition is your only limitation., • Teamwork Makes the Dream Work: A team that genuinely covers each other’s back, • Learning Mindset: We fail forward., • Client Partnerships: We see clients as partners and friends., • Accessible Leadership: Direct dialogue with management is encouraged., • Balanced Professionalism: We combine a relaxed atmosphere with professional excellence., • Home-Like Workplace: We foster a supportive, inclusive environment., • Work-Life Balance: We respect personal time and strive for balance., • Dynamic Pace: Embrace our fast-paced and exciting work environment., • Integrity: We Do What’s Right When No One Is Looking. Who We Want to Work With • Positivity: Not every day is easy but looking on the ‘bright side’ and always looking for the positive in every scenario is crucial in this field. Maintaining composure and searching for the positive side of the coin is at the heart of what we do., • Ambition: Individuals who don’t wait to be told what to do, who are constantly seeking out knowledge and opportunities to grow,, • Self-Starter: Individuals who OWN their day, taking accountability for their tickets, their issues, their customers, their mistakes, and their wins., • Grit and Tenacity: Individuals who are not afraid to jump “in the deep end” to explore unknown waters, uncover and dive into tasks outside their comfort zone, approach challenges with a smile, and remain persistent in the face of adversity., • Team-Player: Individuals who understand the importance and power of a team environment. Someone who is not above taking out the trash or fixing that darn printer. Supporting your colleagues and stepping up to the plate to go up to bat for your team is essential., • Dependability: Individuals who do what they say they are going to do, see an issue through to the end, and understand their role in any given circumstance, • Mentor: Individuals who are excited to share the wealth of knowledge and experience with their peers for growth, • Humble: Individuals who remember where they came from and are not afraid to jump into the trenches when their team needs help. Responsibilities: • Technical Support: Offer troubleshooting for basic and complex hardware, software, network and SaaS issues. Most services are remote, with occasional on-site visits., • Client Interaction: Communicate effectively with clients to gather information and provide timely updates. Ensure decisions benefit clients and reflect our commitment to integrity., • Client Relationships: Build strong, professional rapport with clients., • Client Projects: Participate in project work to optimize client IT operations., • Schedule Management: Independently manage your schedule, prioritize tasks, and maintain client communications., • Ticket Escalations: Act as an escalation point for Level 1 engineers, guiding them and aiding their professional development., • Documentation: Maintain detailed ticket documentation within our system., • Process Improvement: Identify and implement solutions for recurring issues to boost operational efficiency., • SOP Development: Contribute to the development and maintenance of knowledge-base articles. Qualifications: Required • 5+ years in a help desk or technical support role, preferably with experience in Level 2 support or an MSP environment., • Strong understanding of IT systems, networks, and best practices, • Strong understanding of backups, disaster recovery, and business continuity, • Strong understanding of basic network concepts (LAN/WAN/VPN) and SaaS technologies., • Proficiency in Windows and Mac operating systems, • Proficiency in Microsoft 365, SharePoint, Entra ID, Intune, and Microsoft Defender management, • Proficiency with ticketing systems and documentation tools., • Excellent communication, analytical, and problem-solving skills., • You must possess a valid driver's license, proof of insurance, and a clean driving record. Ability to pass a background check and eligibility to work in the USA. Preferred • Experience managing ThreatLocker endpoint security, • Experience with cybersecurity practices, including firewalls, EDR/MDR, and encryption, • Knowledge of scripting languages, PowerShell, Bash, etc., • Experience managing backup products, • Experience managing Mobile Device Management, preferably Addigy, • Experience managing the Unifi ecosystem, i.e., firewalls, switches, access points, phones, cameras, etc., • Experience supporting Tax/Accounting software such as Drake, UltraTax, Thomson Reuter’s, • Experience leading client projects and solution delivery, • Familiarity with VoIP systems and concepts, • Familiarity with DNS management and email delivery concepts, • Familiarity with ITIL foundation frameworks and IT operations methodology Hybrid Role + Travel Approximately 80% remote in-office and 20% on-site support. Option for two days of remote work (weekly) after 90 days of employment. Clients are in Maricopa County. Compensation + Benefits • $60k-75k annual salary, depending on experience, • Hybrid role, • Professional development and growth opportunities, • Health Insurance, • 401k (after 1 year of employment)

Job DescriptionThe Tier 2 Agent provides on-site and advanced technical support to the agency staff at headquarters (Alexandria, VA) and regional offices (Austin, TX; Tempe, AZ). Tier 2 Agents handle escalated incidents from Tier 1, resolve hardware/software issues that require desk-side intervention, and ensure timely service delivery per Service Level Agreements (SLAs). They are critical in bridging the gap between initial help desk triage and Tier 3 engineering support. Key Responsibilities · Incident Resolution & Escalation • Provide desk-side troubleshooting and resolution of escalated tickets, including workstation hardware, operating systems, VPN, remote connectivity, printers, and peripheral devices., • Resolve complex application support issues (e.g., Microsoft 365, ServiceNow, enterprise business apps)., • Escalate unresolved issues to Tier 3, documenting all steps and maintaining clear communication with end users.· On-Site Presence, • Maintain a dedicated full-time presence at headquarters in Alexandria., • Ensure minimum on-site coverage of one FTE three (3) days per week at both Austin, TX and Tempe, AZ regional offices., • Deliver VIP/“white glove” support for executives and senior leadership, including on-site event or travel support when needed.· Hardware/Software Support, • Install, configure, and maintain laptops, desktops, mobile devices, and related hardware., • Provide support for software rollouts, updates, and patching in collaboration with engineering teams., • Ensure compliance with agency security policies and configuration standards.· Knowledge Management & Documentation, • Update and maintain troubleshooting knowledge articles in ServiceNow., • Document recurring issues and contribute to problem management activities., • Provide feedback to Tier 1 agents to reduce escalations and improve first-call resolution rates.· Service Level & Customer Support, • Meet SLA targets for response and resolution, ensuring excellent customer satisfaction., • Support continuity of coverage during leave, surge events, or special projects., • Associate’s degree or higher in IT-related field preferred., • 3–5 years of IT support experience, with at least 2 years in a desk-side / Tier 2 support role.· Technical Skills:, • Strong troubleshooting skills with Windows 10/11, Microsoft 365, VPN, Active Directory, and mobile device management., • Familiarity with ServiceNow (or similar ITSM ticketing platforms)., • Knowledge of imaging, patching, and endpoint security tools.· Certifications (Preferred):, • CompTIA A+, Network+, or Security+., • ITIL v3/v4 Foundations., • HDI Desktop Support Technician (preferred).· Soft Skills:, • Strong communication and customer service orientation., • Ability to work independently on-site, while coordinating with Tier 1 and Tier 3 teams., • Professional demeanor when supporting executives and VIPs.Other Requirements, • Must pass background investigation. A3T offers excellent benefits to enhance the work-life balance, including: • Medical Insurance, • Dental Insurance, • Vision Insurance, • Life Insurance, • Short Term & Long-Term Disability, • 401k Retirement Savings Plan with Company Match, • Paid Holidays, • Paid Time Off (PTO), • Tuition and Professional Development Assistance jldRYoepM6

Job DescriptionJob description In our world, “high ticket” is anything with a price point of about $10k or above. We firmly believe that some of the most talented sales professionals in the world are underpaid because they’re in the wrong vehicle selling the wrong product. We take pride in seeking out top talent, developing them further into highly trained closers, and enabling them to reach new levels of earning potential through high ticket sales with WFS Group. Put simply, there are a handful of things a sales role needs to provide for you to maximize earning potential: high quality leads, high deal velocity, high average sales price, short sales cycle, a strong commission structure, and solid systems & training to support you; we provide all of that. If your current position is missing any one of those key elements, you owe it to yourself to apply and find out for yourself. Competitive Commission Structure & Earning Potential! Selling Life Changing Products! Inbound Leads from Word Class Marketing! A Snapshot of WFS Group: WFS Group is a fast paced, high performance sales agency that provides what is referred to as “done for you sales” services to our clients. Think of a lead generation based marketing agency…. But focused on sales! Put simply, our clients outsource their sales department to us and we sell their services/packages to help them scale faster than ever before while changing as many people’s lives as possible. The main verticals we service are in the online, digital marketing based community with companies that have educational programs that teach high paying skill sets which is referred to as “alternative education.” We sell a range of transformative programs and packages including everything from business consulting programs, to programs that teach people how to invest in real estate, learn mergers and acquisitions and many many more. The world is changing and so is the education space with college application and admission rates down significantly. Bespoke alternative education is a multi billion dollar a year industry and growing, and you can be a part of the gold rush. We believe people’s dream lives are just on the other side of receiving the right information- we’re responsible for getting that to them. Position Overview: We’re looking for top performing sales professionals that are grateful to wake up to a full calendar of leads and are addicted to chasing the rush of the deal! This role is a closer position which will primarily consist of taking inbound scheduled sales calls generated from our marketing efforts, taking the leads through the WFS proprietary selling framework, managing your pipeline, and maximizing revenue by generating sales. Although this role is NOT an outbound role, we are NOT looking for lazy closers. We want hungry, ambitious, and grateful closers that aren’t afraid to dial additional opportunities in between scheduled calls. If you are a self-motivated and growth-driven individual, we encourage you to apply for this opportunity. Why High Ticket Closers LOVE WFS Group: * Fully location independent (remote position) * Set your own hours, manage your own calendar * $10-15k average deal value * 10-14 day average sales cycle * Consistent inbound lead flow * Huge earning potential for those that are willing to hustle * Word class sales training & weekly team coaching * High Performance Culture (A players only) * Offers that change our customers lives!! Responsibilities: * Consistently increase product knowledge by consuming the content in the sales training center. * Participate in daily sales syncs via zoom to discuss sales initiatives, study sales call game tape, and strategize around the pipeline. * Follow the WFS proprietary selling framework to take leads through the sales process (training provided). * Engage in deep question led discovery dialogue to identity challenges, pain points, and gaps that create the need, desire, & urgency for WFS products and services. * Build and maintain relationships with leads, using a consultative sales approach to understand their goals, objectives, and dominant buying motives. * Utilize WFS sales material & tools to deliver persuasive sales presentations via zoom that speak to core desires, highlighting the key benefits and value of WFS products and services. * Achieve or exceed sales quotas and targets, consistently meeting or exceeding sales performance expectations. * Adhere to CRM best practices to track and manage sales activities, including lead management, follow-up, and accurate forecasting. * Collaborate with cross-functional teams to ensure a seamless and successful sales process. * Display WFS core values at all times to contribute to a high performance culture. Requirements: * 2 years of previous experience in high ticket sales or consultative sales process, with a proven track record of closing deals and driving revenue. * Effective communication and presentation skills. * Self-starter with a strong drive for success. * Ability to work independently and manage time effectively. * Excellent people skills with the ability to create rapport. * Experience and working knowledge of CRM systems. You SHOULD apply if: * KNOW you were born to be a top producer/top earner * You have extensive experience in phone/zoom sales * You’re hungry with tenacity and not a spoiled lazy closer * Bring energy and enthusiasm to every room you’re in * You’re a strategic individual and thoroughly enjoy the sales process * You’re extremely coachable and disciplined * You can learn and adapt quickly in a fast paced sales environment * You have advanced sales experience * You consider yourself to be of the most elite sales professionals out You should NOT apply if: * Aren’t all of the things listed above * Can’t commit to learning our systems, processes, and offer * Don’t work well in a structured team setting with other top performers * Don’t have amazing communication skills * Are a one trick pony and not a dynamic individual * Get stressed out in fast paced operations * NEED results overnight * Don’t have legit sales experience * Are lying about your experience Job Type: Full-time Pay: $90,000.00 - $150,000.00 per year This position is an Independent Contractor Role - 1099 Flexible Schedule: * Monday to Friday Work Location: Remote Compensation Range: $90K - $240K

Job DescriptionJob description A Snapshot of WFS Group: WFS Group is a fast paced, high performance sales agency that provides what is referred to as “done for you sales” services to our clients. Think of a lead generation based marketing agency…. But focused on sales 🤪Put simply, our clients outsource their sales department to us and we sell their services/packages to help them scale faster than ever before while changing as many people’s lives as possible. The main verticals we service are in the online, digital marketing based community with companies that have educational programs that teach high paying skill sets which is referred to as “alternative education.” We sell a range of transformative programs and packages including everything from business consulting programs, to programs that teach people how to invest in real estate, learn mergers and acquisitions and many many more. The world is changing and so is the education space with college application and admission rates down significantly. Bespoke alternative education is a multi billion dollar a year industry and growing, and you can be a part of the gold rush. We believe people’s dream lives are just on the other side of receiving the right information- we’re responsible for getting that to them. Competitive Comp Structure & Earning Potential! Selling Life Changing Products! Managing Top Performing Fully Remote Sales Teams! Position Overview: As an outsourced sales company, one of the main ways we differentiate ourselves is by positioning that we are not just “done for you sales” but rather “done for you sales operations.” The distinction is that while competitors just simply provide the sales talent, we bring a more comprehensive solution that includes sales management and all of our scaling systems. Needless to say, the Sales Director is a critical role in our sales management infrastructure, and in the overall solution we provide to our clients.. The way our management structure is designed is that each Sales Director oversees a few key accounts depending on the size, sales volume, and overall workload. This dynamic role varies in day to day responsibilities based on the specific demands of the assigned accounts and the critical areas of focus, but includes overseeing pipeline management, consistently conducting call reviews, evaluating rep performance, ensuring CRM data & reporting accuracy to make projections, identify training & rep development opportunities, and consistently suggesting operational improvements to maximize sales and find new levels of untapped potential for the prospective accounts. You SHOULD apply to this role if: * You have experience managing sales teams in the high ticket alternative education space (Required) * You have extensive experience working in lead generation based businesses * You are great at managing the qualitative side of sales (culture, training, rep development) AND quantitative side of sales (data, sales metrics, performance KPIs, and quotas) * You have extensive experience driving efficiency through tech stack & a process to minimize revenue leakage * You understand the importance of sales enablement & can help ideate & give input on sales material * You know how to lead and motivate high intensity sales teams * Sales tech and spreadsheets don't stress you out * You understand the importance of establishing a feedback loop with marketing * You’ve had challenges finding your current role exciting * You’re stuck in a mundane repeatable process working in a static environment * You believe in the power of data and use it to make informed decisions * You enjoy fast paced energetic environments * You LOVE learning new things & having fun at the same time You SHOULD NOT apply to this role if: * You are NOT an independent thinker * You don’t have real experience managing high ticket sales teams through data & forecasts * You haven’t managed a sales team with at least 5 or more sales reps * If you think it would be lame to help sales teams grow lightening fast * If you can’t learn CRM systems and manage through reports * You are absolutely clueless when it comes to understanding lead generation * You get frustrated easily instead of looking at challenges as a puzzle to solve * You are NOT teachable and do NOT seek personal development * You eat your pizza with ranch (may be flexible on this one) Major Roles & Responsibilities: * Evaluates lead flow ratios and rep capacity on a daily basis * Works closely with marketing teams on lead flow initiatives to ensure profitable return on ad spend for our accounts * Tracks and monitors sales reps’ pipelines to ensure best lead management practices * Consistently managing out of the CRM to find and prevent missed opportunities * Run all daily sales syncs * Create sales trainings for sales training center (STC) * Enforce adherence to sales process SOPs * Reviews and analyzes calls recordings and creates call reviews for training purposes * Helps strategize deals with sales reps to increase sales * Maintains projections and manages sales quotas * Track and evaluate sales rep performance to make data driven decisions * Exemplify the WFS core values & display rep spotlights * Review all end of day reports from sales reps * Attend all account status meetings * Study account offers/product knowledge (training center resident expert) * Communicate staffing needs based on capacity & performance * Assist the CSO & recruiting team in interviewing and hiring new sales reps * Onboarding, training, and ramping new sales reps * Identify sales enablement assets & process improvements * Work with the sales integrators on all data, reporting, & CRM accuracy * Communicate to sales integrator all tech related tasks * Takes complete revenue ownership Job Type: Full-time Pay: $120,000.00 - $250,000.00 per year Compensation package: * Bonus opportunities * Commission pay * Uncapped commission Schedule: * Monday to Friday Work Location: Remote Compensation Range: $120K - $250K

Job DescriptionJob description Sales Manager Job Description A Snapshot of WFS Group: WFS Group is a fast paced, high performance sales agency that provides what is referred to as “done for you sales” services to our clients. Think of a lead generation based marketing agency…. But focused on sales! Put simply, our clients outsource their sales department to us and we sell their services/packages to help them scale faster than ever before while changing as many people’s lives as possible. The main verticals we service are in the online, digital marketing based community with companies that have educational programs that teach high paying skill sets which is referred to as “alternative education.” We sell a range of transformative programs and packages including everything from business consulting programs, to programs that teach people how to invest in real estate, learn mergers and acquisitions and many many more. The world is changing and so is the education space with college application and admission rates down significantly. Bespoke alternative education is a multi billion dollar a year industry and growing, and you can be a part of the gold rush. We believe people’s dream lives are just on the other side of receiving the right information- we’re responsible for getting that to them. Competitive Comp Structure & Earning Potential! Selling Life Changing Products! Managing Top Performing Fully Remote Sales Teams! Position Overview: As an outsourced sales company, one of the main ways we differentiate ourselves is by positioning that we are not just “done for you sales” but rather “done for you sales operations.” The distinction is that while competitors just simply provide the sales talent, we bring a more comprehensive solution that includes sales management and all of our scaling systems. Needless to say, the Sales Manager is a critical role in our sales management infrastructure, and in the overall solution we provide to our clients.. The way our management structure is designed is that each Sales Manager oversees a few key accounts depending on the size, sales volume, and overall workload. This dynamic role varies in day to day responsibilities based on the specific demands of the assigned accounts and the critical areas of focus, but includes overseeing pipeline management, consistently conducting call reviews, evaluating rep performance, ensuring CRM data & reporting accuracy to make projections, identify training & rep development opportunities, and consistently suggesting operational improvements to maximize sales and find new levels of untapped potential for the prospective accounts. You SHOULD apply to this role if: * You have sales management experience managing large teams * You have extensive experience working in lead generation based businesses * You are great at managing the qualitative side of sales (culture, training, rep development) AND quantitative side of sales (data, sales metrics, performance KPIs, and quotas) * You have a bunch of experience driving efficiency through tech stack & process to minimize revenue leakage * You have experience managing sales teams in the high ticket alternative education space (huge plus) * You understand the importance of sales enablement & can help ideate & give input on sales material * You know how to lead and motivate high intensity sales teams * Sales tech and spreadsheets don't stress you out * You understand the importance of establishing a feedback loop with marketing * You’ve had challenges finding your current role exciting * You’re stuck in a mundane repeatable process working in a static environment * You believe in the power of data and use it to make informed decisions * You enjoy fast paced energetic environments * You LOVE learning new things & having fun at the same time You SHOULD NOT apply to this role if: * You are NOT an independent thinker * You don’t have real experience managing sales teams through data & forecasts * You haven’t managed a sales team with at least 5 or more sales reps * If you think it would be lame to help sales teams grow lightening fast * If you can’t learn CRM systems and manage through reports * You are absolutely clueless when it comes to understanding lead generation * You get frustrated easily instead of looking at challenges as a puzzle to solve * You are NOT teachable and do NOT seek personal development * You eat your pizza with ranch (may be flexible on this one) Major Roles & Responsibilities: * Evaluates lead flow ratios and rep capacity on a daily basis * Works closely with marketing teams on lead flow initiatives to ensure profitable return on ad spend for our accounts * Tracks and monitors sales reps’ pipelines to ensure best lead management practices * Consistently managing out of the CRM to find and prevent missed opportunities * Run all daily sales syncs * Create sales trainings for sales training center (STC) * Enforce adherence to sales process SOPs * Reviews and analyzes calls recordings and creates call reviews for training purposes * Helps strategize deals with sales reps to increase sales * Maintains projections and manages sales quotas * Track and evaluate sales rep performance to make data driven decisions * Exemplify the WFS core values & display rep spotlights * Review all end of day reports from sales reps * Attend all account status meetings * Study account offers/product knowledge (training center resident expert) * Communicate staffing needs based on capacity & performance * Assist the CSO & recruiting team in interviewing and hiring new sales reps * Onboarding, training, and ramping new sales reps * Identify sales enablement assets & process improvements * Work with the sales integrators on all data, reporting, & CRM accuracy * Communicate to sales integrator all tech related tasks * Takes complete revenue ownership Job Type: Full-time Pay: $100,000.00 - $175,000.00 per year Schedule: * Monday to Friday Work Location: Remote Compensation Range: $100K - $175K

Job Description Our Driving Force “We Do What’s Right When No One Is Looking.” This simple ideology stands at the core of everything we do, guiding our commitment to providing exceptional IT services for our clients, internal and external. Company Overview: Simplify IT A-Z is a dynamic and forward-thinking technology solutions provider that empowers small to medium-sized businesses through streamlined IT processes. Our commitment to exceptional service and innovative solutions allows our clients to thrive in the complex digital landscape. Job Title: MSP Support Engineer - L1 Position Overview: We are seeking an ambitious MSP Support Engineer to join our team. In this junior-level position, you will provide essential technical support and customer service to our clients, ensuring their IT systems operate smoothly. You will be responsible for troubleshooting basic hardware and software issues, deploying PCs, assisting with client inquiries, engaging in special client projects, and learning from experienced team members. This role offers the opportunity for professional growth as you develop your skills and contribute to our commitment to exceptional client service. Our Culture • Caring Leadership: We prioritize your well-being and growth., • Supportive Teamwork: We value collaboration and commitment., • Growth-Driven Environment: Your ambition is your only limitation., • Teamwork Makes the Dream Work: A team that genuinely covers each other’s back, • Learning Mindset: We fail forward., • Client Partnerships: We see clients as partners and friends., • Accessible Leadership: Direct dialogue with management is encouraged., • Balanced Professionalism: We combine a relaxed atmosphere with professional excellence., • Home-Like Workplace: We foster a supportive, inclusive environment., • Work-Life Balance: We respect personal time and strive for balance., • Dynamic Pace: Embrace our fast-paced and exciting work environment., • Integrity: We Do What’s Right When No One Is Looking. Who We Want to Work With • Positivity: Not every day is easy but looking on the ‘bright side’ and always looking for the positive in every scenario is crucial in this field. Maintaining composure and searching for the positive side of the coin is at the heart of what we do., • Ambition: Individuals who don’t wait to be told what to do, who are constantly seeking out knowledge and opportunities to grow,, • Self-Starter: Individuals who OWN their day, taking accountability for their tickets, their issues, their customers, their mistakes, and their wins., • Grit and Tenacity: Individuals who are not afraid to jump “in the deep end” to explore unknown waters, uncover and dive into tasks outside their comfort zone, approach challenges with a smile, and remain persistent in the face of adversity., • Team-Player: Individuals who understand the importance and power of a team environment. Someone who is not above taking out the trash or fixing that darn printer. Supporting your colleagues and stepping up to the plate to go up to bat for your team is essential., • Dependability: Individuals who do what they say they are going to do, see an issue through to the end, and understand their role in any given circumstance, • Perspective: Individuals who come with or without experience but are open-minded and willing to view perspectives other than their own Responsibilities: • Technical Support: Provide first-level troubleshooting for hardware, software, and network issues. Deliver basic-level desktop and server support, including user creation, Office 365 management, password resets, drive mapping, and application support. Assist clients mainly through remote support, with occasional on-site visits as needed., • Customer Service: Deliver exceptional customer service, maintaining a positive and professional demeanor in all interactions., • Collaboration: Collaborate with senior team members to escalate complex issues and participate in knowledge-sharing sessions., • Client Projects: Additionally, collaborate with senior technical resources on client projects within, or slightly outside of, your skill level to cultivate technical growth and learning opportunities, • Schedule Management: Independently manage your schedule, prioritize tasks, and maintain client communications., • Audits: Assist in performing regular security audits for clients, ensuring a strong IT security posture, • Documentation: Maintain detailed ticket documentation within our system., • Process Improvement: Identify and implement solutions for recurring issues to boost operational efficiency., • SOP Development: Contribute to the development and maintenance of knowledge-base articles. Qualifications: Required • 1-3 years in a help desk or technical support experience, preferably in an MSP environment., • Basic understanding of IT concepts, procedures, and best practices, • Basic understanding of basic network concepts (LAN/WAN/VPN) and SaaS technologies., • Exposure to Microsoft 365 management, • Proficiency in Windows and Mac operating systems, • Proficiency with ticketing systems and documentation tools., • Proficiency with the Microsoft Office suite, • Ability to work in a fast-paced environment, • Excellent written and verbal communication skills, • Strong troubleshooting and analytical skills, • The candidate will provide their own transportation. You must possess a valid driver's license, proof of insurance, and a clean driving record. Ability to pass a background check and eligibility to work in the USA. Preferred • Experience managing ThreatLocker endpoint security, • Experience managing the Unifi ecosystem, i.e., firewalls, switches, access points, phones, cameras, etc., • Experience supporting Tax/Accounting software such as Drake, UltraTax, Thomson Reuter’s, • Basic understanding of backups, disaster recovery, and business continuity, • Basic understanding of cybersecurity practices, including firewalls, EDR/MDR, and encryption, • Basic understanding of Mobile Device Management platforms, preferably Addigy, • Familiarity with VoIP systems and concepts Hybrid Role + Travel Approximately 80% remote in-office and 20% on-site support. Option for two days of remote work (weekly) after 90 days of employment. Clients are in Maricopa County. Compensation + Benefits • $45k-$55k annual salary, depending on experience, • Hybrid role, • Professional development and growth opportunities, • Health Insurance, • 401k (after 1 year of employment)