Customer Service Representative (CSR)
hace 1 día
$15–$25 por hora
Jornada parcial
Perimeter Center, Atlanta
We’re Assure America Insurance Company, a growing insurtech startup dedicated to delivering exceptional customer experiences. We need a friendly, detail-oriented Customer Support Specialist to join our fully remote team, helping policyholders via chat, email, and occasional phone calls. Responsibilities
Respond to inbound customer inquiries (email, live chat, helpdesk tickets) within SLA
Troubleshoot policy questions, billing issues, and portal navigation
Document customer interactions in our CRM (Zendesk/Help Scout)
Escalate complex cases to underwriting or claims teams
Follow up to ensure timely resolution and high customer satisfaction What We’re Looking For
Proven customer support or call-center experience (1–2 years preferred)
Excellent written and verbal English communication
Empathy and patience when handling sensitive insurance queries
Basic technical aptitude (learning our portal quickly)
Ability to work independently in a remote environment
Reliable internet connection and headset for occasional voice calls Nice-to-Haves
Familiarity with Zendesk, Freshdesk, or similar tools
Experience in insurance, fintech, or ecommerce support
Multilingual skills (especially Spanish) Budget & Hours
Hourly contract: $15–$25/hr, depending on experience
20–30 hours/week to start, with potential to grow into full-time