Customer Service Representative (CSR)
2 months ago
Houston
Customer Service Representative
USA (Remote) Full-Time/Part-Time
$19 - $35/Hour We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Responsibilities/Duties: - Handle incoming customer service calls - Dispatch incoming customer phone calls - Accept customer calls and return customer - Maintain customer service related information for customer accounts - Ensure quality customer service and customer satisfaction - Maintain customer service voicemail and return customer calls - Provide customers with superior customer service - Provide customer service for internal customers - Capturing customer information and answering customer inquiries - Resolve inbound customer calls regarding account - Take customer orders and provide high-quality customer service - Make out going customer service calls - Work with customer service manager to ensure proper customer service - Resolve any customer service issues - Answering inbound calls and providing excellent customer service - Provide customer support and handling customer inquiries - Combining excellent customer service skills - Assure quality customer service to all customers - Provide exceptional customer service to all customers - Provide superior customer service with all customer interactions. Recommended Skills: - Customer Service - Effective Customer Support - Promote Customer Loyalty Plan - Upholding Customer Service.
