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Job brief We are looking for a responsible Assistant Manager to help organize and run our retail stores and fill in for the Store Manager when needed. Your job will be highly important in ensuring the sales team meets its goals of efficiency and customer satisfaction. Assistant Manager responsibilities include hiring and training sales associates, monitoring inventory and ordering merchandise based on demand. You will also research competitive products and analyze consumer behavior to ensure our store meets and exceeds client expectations. Our ideal candidate will have retail manager skills with a sharp business mindset. You should also be skilled at organizing and solving problems. Interpersonal and mediation skills will also be very useful, since you’ll often be acting as a liaison between managers, employees and customers. Ultimately, the duties of the Assistant Manager are to make sure our stores operate effectively, and that we keep our customers happy. Responsibilities - Assist the Retail Store Manager in planning and implementing strategies to attract customers - Coordinate daily customer service operations (e.g. sales processes, orders and payments) - Track the progress of weekly, monthly, quarterly and annual objectives Monitor and maintain store inventory - Evaluate employee performance and identify hiring and training needs. - Supervise and motivate staff to perform their best - Coach and support new and existing Sales Associates - Monitor retail operating costs, budgets and resources - Suggest sales training programs and techniques - Communicate with clients and evaluate their needs - Analyze consumer behavior and adjust product positioning - Handle complaints from customers - Research emerging products and use information to update the store’s merchandise - Create reports, analyze and interpret retail data, like revenues, expenses and competition - Conduct regular audits to ensure the store is functionable and presentable - Make sure all employees adhere to company’s policies and guidelines - Act as our store’s representative and set an example for our staff Requirements and skills - Proven experience as a Retail Assistant Manager or similar position - Experience with recruiting and performance evaluation processes - Familiarity with financial and customer service principles - Good math skills with the ability to create and analyze reports, spreadsheets and sales statistics - Proficient user of MS Office (MS Excel in particular)Leadership and organizational abilities - Interpersonal and communication skills - Problem-solving attitude - Flexibility to work in shifts
The Operations Manager PFS will manage the hospital Patient Accounting Business Office. This position is on site and responsible for facilitating daily operations of AR management, including coordination with hospital and organizational departments affecting billing processes as well as direct oversight of operational duties such as: billing, collections, cash posting and overall accounts receivable. This position is also responsible for managing and coordinating team efforts toward a specific service delivery function and provides coaching, feedback, and corrective action as needed, to service delivery team members. This role is also required to provide monitoring and achievement of service metrics as set by the organization. Responsibilities: - Recognize and solve user gaps in understanding of processes and collection aspects. Develops and/or implements bottom-up strategies to improve operational performance - Foster an environment that promotes teamwork and positive communications within the service area and department - Demonstrate importance of employee engagement by focusing on priority areas with meaningful action plans throughout the year - Work collaboratively and strategically with the Revenue Cycle team to develop and operationalize processes and procedures, with continuous process improvement activities - Establish and maintain effective working relationships with all stakeholders. Influence/negotiate with internal and external stakeholders to drive strategy execution - Contribute to the ongoing performance management, to include quality assurance, production and process improvement activities - Continually stays abreast of operational performance, identifies degradation in service levels and leads remediation of issues Qualifications: - 5+ years hospital revenue cycle experience - 1+ years management experience - Knowledge and understanding of transaction reconciliation and refund policy and procedures - Proficient with Microsoft office - Proven ability to organize by being proactive in prioritizing needs and effectively managing resources - Proven ability to organize by being proactive in prioritizing needs and effectively managing resources - Proven effective communication skills, leadership, and customer orientation. Able to work with both onshore and offshore partners - Able to travel up to 10% Benefits: - Benefits package available - 401k plan
SUMMARY:Program Supervisor for an OASAS licensed 822 clinic. Responsible for some managerial and all clinical operations of the clinic.Knowledge and experience with OASAS 822 Regulations out-patient operations.Assist with ensuring that all programmatic goals are being achieved including but not limited to revenue generation and all fiscal goals, units of service, census size, staff productivity, etc.Work with Billing Team to ensure that all revenue generating goals are being achieved including correct and timely documentation by staff and oversight of clinic specific client entitlements.Maintain and develop the clinic services, within OASAS guidelines, to not only meet the current client needs but to also assist with the growth of the program and the increase of the census.Coordinate with other programs within the agency as well as outside service providers to create referral services into the clinic as well as to foster good relations.Review and audit of clinical records to include chart completeness and quality of service delivery.Ensure that all documentation meets OASAS and OMIG requirements.Review, approve and sign all recovery treatment plans in a timely manner.Complete all service tracking forms to monitor staff productivity and ensure that levels of service are met.Provide administrative oversight to the program including management of staff time and attendance in Paycom, petty cash accounts and metro card accounts.Supervise clinical staff including individual and group supervision of substance abuse counselors, peers and task supervision of interns.Assign cases; ensure proper workflow, and monitor caseload size. Ensure all client enrollment is kept up to date in the agency EHR.Carry a small caseload, if necessary, and provide client services when necessary to ensure services are not interrupted.Assist with the reporting and action of any Human Resource issues as needed; including onboarding of new staff, engaging in HR guidance process, staff evaluations, as well as ongoing staff development training.Qualifications:Bachelor’s Degree with CASAC-Advanced required. Appropriate Master’s level degree with a CASAC-t accepted as well.Experience working in an OASAS 822 program is needed.A minimum of 2 years of supervisory experience is preferred.Must have exceptional communication skills both orally and in writing, as well as excellent computer skills.Must be able to navigate and work within an Electronic Health Records system (EHR).Flexible work schedule available including a hybrid schedule which includes at least 1 day to work from home.
Description Position Overview: The Nurse (LPN) will be responsible for the coordination and direct oversight of the medical services. The nurse will be responsible for the smoking cessation, diabetes, cancer, high blood pressure, HIV, AIDS, and substance abuse workshops, medication compliance, and one on one session with each client. Four days/28 hours per week Responsibilities: Coordinating the care of clients; Liaising with clients, relatives and fellow professionals in the community treatment team and attending regular meetings to review and monitor clients' care plans; Visiting clients in their home to monitor progress; •Assessing clients' behavior and psychological needs; •Identifying whether and when clients are at risk of harming themselves or others. Assessing and talking to clients about their problems and discussing the best way to plan and deliver their care; Ensuring the correct administration of medication, including injections, and monitoring the results of treatment; Responding to distressed clients in a non-threatening manner and attempting to understand the source of distress; Applying 'de-escalation' techniques to help people manage their emotions and behavior; Preparing and participating in group and/or one-to-one therapy sessions, both individually and with other health professionals; Providing evidence-based individual therapy, such as cognitive behavior therapy for depression and anxiety; Encouraging clients to take part in art, drama or occupational therapy where appropriate; Organizing social events aimed at developing clients social skills; Preparing and maintaining client records; Producing care plans and risk assessments for individual clients; Ensuring that the legal requirements appropriate to a particular setting or group of clients are observed; Working with clients families and helping to educate them and the client about their mental health problems; Promoting a 'recovery' based approach to care. Other duties as assigned by the Program Director or the Senior Director of Community Resources. Qualifications: Bachelors/Associates in nursing or alternate field NYS License as a Registered LPN or Registered Nurse required Experience working in the health field. Phipps Houses and Affiliates is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, citizenship or national origin, ancestry, alienage, citizenship status, age, disability or handicap, sex, marital status, veteran status, pregnancy, gender, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
Full Job Description Mercy Drive, Inc. is looking for a Day Habilitation Driver/ Direct Support professional (Bilingual Spanish) Must have at least a high school diploma or GED. Must be able to drive a 12-15 Passenger Van. 30 Hours a week. Monday-Friday 7am-3pm (3 days a week) Duties include the following: (other duties may be assigned) 1. TO ENSURE SAFETY OF ASSIGNED PARTICIPANTS DURING THE PROGRAM HOURS AND PARTICIPANT IS NOT SEPARATED FROM A GROUP AT ANY TIME; EACH PARTICIPANT IS ACCOUNTED FOR WHEN THEY ARE OUT IN THE COMMUNITY OR USING ANY PUBLIC FACILITIES. TRANSPORT INDIVIDUALS. 2. To assist participants in attaining skills according to their abilities and behavioral needs identified in Group Day Habilitation Plan such as adaptive skills, socialization and communication skills, money management and travel training skills and additional individualized skills to be discussed with the Program Supervisor, participant, and circle of support. 3. To inform the Program Supervisor immediately about suspected incidents of any types of abuse, exploration, and neglect to the Individual during the service time, to document it in writing, and to report within 12-24 hours of incident discovery. 4. To always take into consideration that extra patience and understanding is imperative and essential when interacting with people who have special needs with physical and/or mental limitations. To be emotionally and physically capable of caring for members of this population. 5. To provide professional direct assistance and adequate supervision to participants during the service time and before ending the service, to remain always calm. To present as a positive role model for the individual. 6. Staff must perform a headcount of every participant before leaving and upon arrival at any location or destination including getting on and off vehicles, elevators or other mold of transportation. 7. To follow community safety agreement and professional boundaries policy at all times. 8. To complete and submit monthly summary notes and individual summary to Program Supervisor by the 5th of the month documenting continuous progress reviews according to OPWDD and the agency standards. 9. To ensure proper personal hygiene; to assist the participants with self-care, toileting, showering, tooth brushing, grooming, dressing and others as needed. To ensure the participant’s diaper is always clean. To check the diaper once again before dropping off the participant. 10. To assist in developing, coordinating and implementing curriculums and goals related activities by following the program’s schedule for each Individual and accompany participants safely to community resources (stores, places of worship, Library, Park, Museum, Grocery store, recreation and health facilities etc.) in order to promote the usage of available ordinary community resources. 11. To maintain daily documentation, to clock in/out daily, and to complete other Day Habilitation Documentation as required by the Program and the Supervisor. 12. To meet the deadlines assigned by the Program Supervisor, to ensure the documentation completed properly and submitted on time. 13. To maintain in the program a healthy and positive environment, including but not limited to safety, program/vehicle cleanliness, and maintenance of program supplies. Assist the driver in maintaining a safely operated bus (making sure Participants are properly seated and buckled up during transit) 14. Monitor riders’ behavior during trips and report any sign or symptoms of illness or adverse medication reaction to the site supervisor in order to implement an appropriate plan of action. 15. To perform monthly fire drills with participants at the program. 16. To report “in” and “out” of the Participant’s home or at the Community by contacting Program Supervisor. 17. To inform the Program Supervisor immediately about any issues/problems by using the Agency Cell Phone. 18. To use communication skills in order to participate effectively as a team member. 19. To use equipment and supplies efficiently and inform the Program Supervisor of shortages/needs. To maintain agency cell phone, E-Z pass and other agency property accurately. 20. To keep Program’s Supervisor informed immediately of any changes in participant’s or work schedule. To report the program’s supervisor one day prior in case of calling for sick day off. 21. To participate in scheduled group supervision and/or biweekly meetings, to attend in-office or OPWDD provided trainings when appropriate and relevant to job duties in order to increase knowledge of services and share professional support. To attend Initial/Annual/Semi-Annual Day Habilitation Plan reviews and other meetings if required. 22. Perform other/additional duties as assigned by Executive Director, Program Manager and Program Supervisor. 23. Transport Individuals in 12 Passenger Vans. Work Remotely No Job Type: Part-time Pay: $17.95 per hour Benefits: Life insurance Paid time off Retirement plan Schedule: 10 hour shift Weekends as needed Education: High school or equivalent (Required) License/Certification: Driver's License (Required) Work Location: In person
The successful candidate will be supporting a busy private individual based in Irvine, California, and lives locally. This position is part-time 10-2pm or 11-3pm, Monday to Friday. The position is a combination role based in our Irvine office and the home office which is nearby. The pay is up to $35 an hour depending on experience. There is a real opportunity to grow! Team members receive bonuses based on the performance of active businesses. Ideal requirements: - You’re curious, independent, and invested - You are a self-starter and able to take initiative - You are resourceful and able to learn new things without prior experience - You can organize projects under guidance, detail-oriented and follow ups - You are able to anticipate needs and make suggestions - You enjoy communicating with all kinds of people - 5+ years of experience working as an administrative, or executive assistant or in a similar capacity with strong experience of managing projects. - Experience with word-processing software and spreadsheets (e.g., MS Office. Google Docs) and familiar with current technologies such as desktop sharing, cloud services (e.g., Office 365, Dropbox), and collaboration tools (e.g.MS Teams, Zoom) Responsibilities will include: - Help manage email, calendar, and projects - Managing project workflows (making sure tasks are completing on time, creating project boards, etc.) - Working with other virtual assistants and delegating project tasks - Conducting research including chat GPT and Bard - Other miscellaneous administrative tasks - Support with personal tasks
We are small construction firm seeking for office administrative position. Administrative support: Providing administrative support to ensure the smooth operation of the office, including managing correspondence, scheduling meetings, and maintaining office supplies. Office management: Overseeing day-to-day office operations, such as managing office budgets, handling payroll, and coordinating with vendors and service providers.Human resources support: Assisting with recruitment processes, onboarding new employees, maintaining employee records, and administering benefits and payroll. Communication: Serving as a point of contact for internal and external communications, including answering phones, responding to emails, and greeting visitors. Record keeping: Maintaining accurate records and files, including financial records, employee records, and other important documentation. Facility management: Coordinating maintenance and repairs for office equipment and facilities, as well as ensuring a safe and productive work environment. Project coordination: Assisting with project management tasks, such as organizing meetings, tracking project timelines, and preparing reports.Overall, the office administrator plays a crucial role in ensuring the efficient operation of the office and supporting the needs of both employees and management.
Under the supervision of the Behavioral Health Supervisor, the Medicaid Assisted Treatment Program Counselor engages the patient in the initial and ongoing treatment processes of the clinic. Conducts a preliminary assessment of eligibility, prepare intake forms, see that the patient is afforded needed services from other disciplines within the agency, and make referrals to outside resources when necessary. Hours: 7AM - 2PM, Mon-Fri Clinic Locations: Brooklyn and Manhattan Salary Range: $50,000 - $60,000 Responsibilities: - On an ongoing basis, the Counselor holds regularly scheduled sessions with all his/her patients concerning their problems and psycho-social needs. - Serves as a Case Manager for each patient to ensure that services are coordinated to meet each assessed need. - Conducts therapy groups. - Assists patients in the identification of problems. - Works with patients in the definition of problems. - Ensures all necessary forms are completed. - Maintains accurate and confidential patient records. - Attends training seminars where instruction on treatment techniques and theories underlying these approaches are provided, and obtain the CASAC credential. - Identifies and records significant data in the case folder regularly. Develops treatment plans for presentation to the IDT. - Holds individual conferences with other disciplines when necessary to facilitate effective treatment throughout the agency. - Meets weekly for clinical supervision with the Behavioral Health Supervisor, concerning work performed, problems encountered in the treatment process, and for case conferences. - Refers to other clinic disciplines when appropriate. - Meets periodically with other staff to obtain feedback necessary for case management and treatment planning. - Performs all forensic collection for patients on their caseload and monitors for treatment related issues in order to update the treatment plan. - Provides vocational/educational assessment, counseling and follow-up for patients not assigned to the Vocational Specialist, as well as voc/ed support and follow-up of all patients as required. - Completes the Vocational Profile Form (HS 305) for each caseload patient. - Provides as an integral service, counseling toward vocational/educational readiness, motivation for vocational rehabilitation, provides initial evaluation for in-house voc/ed services, and provides exploration of voc/ed goals. - Provides patient referrals to the Vocational Specialist and Educational Specialist for in-depth evaluation, counseling and referral for voc/ed programs. - Provides case management, referral follow-up and supportive counseling to patients referred to in-house voc/ed programs and external job/school training. - Meets periodically with the Vocational Specialist and Education Specialist for case consultation and feedback. - Presents vocational treatment objectives at each IDT. - Counselors are expected to work on a rotation basis on Saturdays and select holidays. Assigned shifts may change at the discretion of the Clinical Director according to the needs of the Program. - Performs other duties as assigned by the manager. Qualifications: - CASAC (Credentialed Alcoholism and Substance Abuse Counselor) Certificate required - High School Diploma or GED required. - Possess a demonstrated ability in delivering patient treatment including: communication skills, successful engagement in specialized Human Services training, understanding of human interaction and personality development, and the ability to write and record case documentation. - Understanding of group dynamics is essential. - Must be computer-literate with knowledge of Microsoft Office applications. - Competent in computerized programs that support treatment plans and case notes. - Excellent verbal and written communication skills. - Ability to participate in various committees and work well with others in team settings. - Bilingual in Spanish a plus. **If interested, please apply here:**
Full job description Better Families, Inc is looking for a motivated and driven individual to assist with coordinating patients assessments. Responsibilities include but not limited to: Accepting new referrals from intake and staffing new referrals in a timely manner Collaborate with Human Resource to staff and schedule clients in need of home care services. Maintain rapport and constant communication with referral sources, caregivers, clients and families. Oversee client care by conducting scheduled and unscheduled home and virtual visits with clients and caregivers. Staffing and scheduling assigned caseload. Providing superior customer service to clients, caregivers, families, care managers etc. Maintaining client compliance Constant customer support Required Skills/Abilities: verbal and written communication skills. Interpersonal, negotiation, and conflict resolution skills. Organizational skills and attention to detail. Excellent customer service skills Excellent time management skills with ability to meet deadlines. Ability to prioritize tasks and to delegate them when appropriate. Ability to act with integrity, professionalism, and confidentiality. Proficiency with or the ability to quickly learn the organization’s structure. . Education and experience: High school Diploma or GED Case coordination experience preferred but will be willing to train the right candidate Job Type: Full-time Schedule: Monday to Friday Language: Bilingual (English and Spanish) Job Type: Full-time Pay: $18.00 - $20.00 per hour Expected hours: 40 per week Weekly day range: Monday to Friday Shift availability: Day Shift (Preferred) Work Location: In person
Job Title: Human Resources Coordinator Location: Long Island City, NY, 11101 Job Type: Full-time, On-Site Job Description: Our atelier team is eagerly searching for a Human Resources Coordinator to manage our hiring process and administrative operations. This teammate will be vital to growing and maintaining our in-person team at the NYC showroom, as well as expanding our remote team. Candidates with experience in our field or similar trade/home furnishings roles are particularly exciting, but we’re happy to train candidates with several years experience hiring and administrating in other fields as well. Responsibilities: - Managing all job listings on current platforms and identifying opportunities to expand our presence on other platforms relevant to our industry. - Handling office communications primarily via phone, ensuring prompt and professional responses to inquiries and requests. - Scheduling interviews and coordinating with team calendars to ensure seamless scheduling processes. - Following up with interviewees and providing timely feedback on their applications. - Assisting with onboarding new hires and ensuring a smooth transition into the company. - Collaborating with the management team to develop and implement HR policies and procedures. - Performing various administrative tasks to support the HR function and maintain organizational efficiency. Requirements: - Bachelor's degree in Human Resources, Business Administration, or related field. - Previous experience in HR or administrative roles, preferably in a fast-paced environment. - Strong organizational and time management skills, with the ability to prioritize tasks effectively. - Excellent communication skills, both written and verbal, with a customer service-oriented approach. - Proficiency in MS Office Suite and familiarity with HRIS (Human Resources Information Systems) is a plus. - Ability to maintain confidentiality and handle sensitive information with discretion. About Us Celebrating our 44th anniversary, Rug & Kilim’s award-winning team has been a staple for designers with our vast archive of modern and custom in-house designs, complemented by a rich selection of antique, vintage, and Kilim rugs. Under Phenom Jahanshah Nazmiyal, our New York showroom continues to flourish with an ever-growing collection—including the largest international assortment of Kilims. With an eye for beautiful things and a wealth of experience, Jahanshah personally selects each new piece and oversees bold new designs in our collections. He and his designers work with the utmost variety of exotic yarns and weaving techniques to refine our craft and pioneer new collections on the cutting edge. With these goals in mind, Jahanshah strives to surround himself with like minds and energized, talented individuals to exact his vision. Integral to our legacy are Jahanshah's two remarkable sons, Cyrus Nazmiyal and Sina Nazmiyal, whose entry into the fold heralded not only continuity but a promise of even greater heights. Cyrus Nazmiyal’s presence since 2018 has been a catalyst for remarkable growth, reflecting our unwavering commitment to excellence. From the latest contemporary to the most storied antique, every piece is selected for rarity, cultural significance, and lasting beauty. More than storytellers or historians, we are artists, dedicated to providing the very best—from antique to modern and everything in between. Hours: Monday-Friday, 9 a.m. - 6 p.m. Salary: Negotiable based on experience Benefits: Dental insurance Employee discount Health insurance Paid time off Vision insurance
HUMBLLE International Valley Stream, NY Hours: Part Time (Full Time possible over time per growth) Flexible Schedule and Remote Opportunity 1 Day in Office Mandatory Most Ideal Candidate: Local college student seeking Office Admin Experience Pay Scale: $15/hr; Entry Level About Us HUMBLLE International is a dynamic and innovative recruiting organization specializing in helping individuals and organizations improve their financial stance and fuel their overall holistic growth. We are seeking passionate and driven college students (or recent college graduates) to join our organization as our Office and Relationship Manager. The ideal candidates will work as a central liason between our leadership, clients, and field agents. In this role, you will be at the forefront of our mission as you connect our front office participants to the back office duties efficiently, allowing for seamless transactions and progressive growth of the organization. Responsibilities Your primary responsibility as an Office and Relationship Manager will be to efficiently complete the assigned office duties while assisting the varying individuals (clients and representatives) in the process. Your tasks will include: Office Admin: Processing paperwork and projects essential to our daily needs and focus. Relationship Builder: Establish and maintain strong relationships with contacts, understanding their specific needs, and providing excellent customer service. Keep all parties (clients and representatives) engaged while working with us via constant followup calls, emails, and social media interaction. Market Research: Conduct thorough research to identify potential organizations that could benefit from our services. Outreach: Initiate contact with business owners, CEOs, and/or HR managers via phone, email, LinkedIn, or other relevant platforms to introduce our services and build relationships. Pitching Services: Clearly and compellingly articulate the benefits of partnering with HUMBLLE International for their recruiting and client servicing needs. Appointment Setting: Securing appointments for discovery calls with interested startup representatives and coordinating the scheduling of these calls. Reporting: Tracking and reporting your outreach efforts and outcomes as directed. Participating: Attend virtual meetings and trainings as necessary and assigned. Optional travel to attend networking and educational conferences, also available. Qualifications Currently enrolled in college (Junior or Senior) or recently graduated, with a passion for organization, team work, and entrepreneurship. Strong communication and interpersonal skills. Self-motivated and able to work independently. A proactive and results-driven mindset. Familiarity with recruiting or human resources concepts is a plus but not required. Organized and Timely - Able to handle paperwork processing and deadlines. What you Get Work Reference from HUMBLLE International: Upon successful completion of your Ambassador role, you will receive a valuable work reference from Funded.club, enhancing your future job prospects. Sales Training and Experience: Gain hands-on sales experience and access to training resources that will help you develop crucial skills for a successful career in sales or people development. Uncapped Commission Potential: You will have the opportunity to earn $1000 or more per month in commissions, and there is no limit to how much you can earn, allowing you to maximize your earnings based on your performance. This is in ADDITION to your base pay of $15/hr. Career Development: HUMBLLE International is committed to your growth. You will have the chance to explore career paths within our organization, including roles in recruiting, sales, or marketing, providing a platform for your professional development. Free Virtual Webinars: Join webinars hosted by HUMBLLE International's leadership team, where you can learn from industry experts, gain insights, and further support your personal and professional growth. Networking Opportunities: You'll have the opportunity to attend and learn from events and engage with many communities in your local area, expanding your network and knowledge of the financial and professional ecosystem. Position Details Job Type: Part-time Base Pay + Commission Opportunity Location: Mostly Remote ; 1 Day in Office Join us as an Office and Relationship Manager and embark on a rewarding journey of learning, networking, and personal growth while making a tangible impact on the success of individuals and organizations in need of top-tier financial services. HUMBLLE International is dedicated to fostering a diverse and inclusive workplace and welcoming applicants from all backgrounds and experiences. Thank you for considering this opportunity. Your application will be fully reviewed by a dedicated recruiter who will respond based on the matching of your experience and qualifications.
THE COMPANY Our client is a well-funded Seed startup in San Francisco that is using AI to transform the way companies buy and sell software. The two cofounders have previously had successful startups in the past and are looking to bring on an Operations Analyst to help them as they continue to scale the team and the business. DAY TO DAY RESPONSIBILITIES - Work closely with the founders to conduct data analysis in order to more effectively guide the company's high level strategy - Help to translate high-level strategy into concrete, achievable goals - Work closely with internal leaders to develop and measure KPIs to track progress towards departmental and company goals - Conduct user research to support product and operations prioritization - Manage various special projects across a wide range of domains, from finance to marketing to partnerships to sales - Coordinate meetings, agendas, and follow-ups to ensure efficient use of time and resources. - Adapt quickly to changing priorities and work collaboratively with a small team in a fast-paced startup environment. WHO WE’RE LOOKING FOR - Bachelor's degree in Business, Public Policy Analysis, Economics, or similar field - 1+ years of professional experience - previous internships in technology or consulting a bonus - Strong interest in joining a small (<10 person) startup backed by leading investors and learning the day-to-day operations of a technology company - Strong quantitative abilities - experience with Excel, Google Sheets, or similar software required - Strong qualitative research skills, including the ability to see patterns in qualitative interviews and surveys - A startup mindset - you're an owner who’s willing to take risks, test and learn, and move quickly
As a Customer Service Representative, you will be the first point of contact for customers, providing them with assistance and resolving their inquiries or issues. You will interact with customers through various communication channels, such as phone calls, emails, live chats, or in-person interactions. Your role is to ensure a high level of customer satisfaction by addressing their needs effectively and efficiently. Responsibilities: · Provides prompt, accurate, thorough, and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries. · Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. · Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries. · Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. · Responds to research and/or assists with priority inquiries and special projects as required by management. · Provides feedback to management regarding customer problems, questions, and needs. · Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management. · Follows through on complaints until resolved or reports to management as needed. Maintains basic knowledge of quality work instructions and company policies. · Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. · Maintains all departmental productivity, quality, and timeliness standards. Assist with the training of new employees and cross training of co-workers. Other duties will be assigned. Benefits: • Medical, Dental & Vision Insurance, Life and Long-Term Disability Insurance. • Tuition Assistance • Comprehensive In-House Training Program • Employee Assistance Program • Paid Time Off • Sign-On Bonus Experience: · Work Experience: 1 year of claims processing or customer service experience OR bachelor’s degree in lieu of work experience. Preferred Work Experience: 3 years-of customer service or call center experience. Skills: · Basic computer operating skills. Standard office equipment. Knowledge of word processing, spreadsheet, and database software. Education: · High School Diploma or Equivalent or associate degree