GUEST RELATIONS ASSOCIATE
22 hours ago
New York
Job DescriptionDescription: Pay Rate Range: $24.00 - $26.00 per hour Company Overview: José Andrés Group restaurants have always been centered around our original mission, Change the World through the Power of Food! From fast-casual to fine dining and everything in between, JAG’ers know they all play a critical role in the overall success of our brands. Job Summary: We are looking for a courteous and service-oriented individual to join our team as a Guest Relations Associate. In this role, you will be the first point of contact for guests, ensuring a warm and welcoming experience. The ideal candidate will possess excellent communication skills, a friendly demeanor, and a genuine passion for providing exceptional customer service. Key Responsibilities: • To be an agent of hospitality and seek every opportunity to help guests have a positive experience, • Respond to reservation requests, confirm reservations and handle guest communication through email, OpenTable and phone., • Ensure that guest information is accurate, up to date and recorded properly., • Work to reach daily reservation targets while also following restaurant guidelines for maximum capacities for time-slots., • Liaise between guests and with host and management teams in person, via phone and Open Table., • Route large group reservations and event requests to appropriate team members to follow up, • Provide guests with information about restaurant concepts and special menus or events., • Proactively offer alternatives in order to capture business., • 1-2 years of applicable experience., • Evening and Weekend availability a must, • Familiarity with Google Suite, Open Table, Tripleseat and SevenRooms is a plus., • Ability to take direction and work in a team environment and to work calmly and effectively under pressure., • Must have problem-solving abilities, be self-motivated, and be organized., • This position will spend most of the time seated at a desk., • Must be able to sit and exert well-paced mobility for up to 8 hours in length., • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity., • Talking and hearing occur continuously in communicating with guests, supervisors and other employees., • Competitive Pay with industry-leading benefits, • Access to Medical, Dental, Vision, 401k, • Employee Discount- 50% off food at any of our restaurants, • Flexible Schedules, • Fun, Dynamic, Innovative atmosphere, • Education Assistance/Tuition Reimbursement