Member Associate
2 days ago
Portland
Job DescriptionDescription:Description Full time: $17.50/hr plus tips Benefits: Medical, Dental, Vision, 401K after 1yr of employment, match up to 4%, Training, Continuing education, Competitive salary, Uniforms, Flexible Schedule, Training and development, room for advancement, 2 weeks paid vacation. Part time: $17.50/hr plus tips, no benefits available for part time. Perks and Benefits: • Direct career growth path to Management positions (Asst. Manager, Manager) and additional options, • Competitive hourly base pay, plus tips, • Medical, dental, and vision insurance benefits (full-time), • Paid Vacation This position requires: • Sales experience and confidence (membership sales are highly valued!), • Customer service experience (retail, food & beverage, etc.), • Computer/ Technology proficiency, • A passion for dogs and dog health & wellness! We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Member Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager! Tasks: • Drive membership sales through dog health and wellness education, • Drive key performance indicators through membership sales, outreach sales, and customer service, • Add-ons, and retail sales, • Develop and follow up with ad-generated membership leads, • Follow up with potential members and reach out to existing members to schedule appointments, • Answer phone calls, schedule customer appointments, manage customer profiles and records, • Manage cash drawer – responsible for daily cash handling, • Manage customer expectations; , educated customers, resolve customer concerns, retain memberships, • Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable, • Confidence in selling services and products, • Ability to connect with customers (both canine and human!) and provide outstanding customer service, • Ability to become an expert on products and services to educate dog parents; speak to our values and culture as the basis for our services, • Effective communication with team members and dog parents (in person and on the phone), • Independently solve problems using Scenthound values and culture as a guide, • Attention to detail, • Time-management; Scheduling appointments efficiently and to operational standards, • Accountability; hold oneself and others to Scenthound standards and deliver an exceptional customer service experience.Requirements: