Customer Service Manager - State Farm Agent Team Member
28 days ago
Portland
Job DescriptionBenefits: • 401(k) matching, • Bonus based on performance, • Competitive salary, • Dental insurance, • Free food & snacks, • Health insurance, • Opportunity for advancement, • Paid time off We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: • Oversee the customer service team and daily operations., • Develop and implement customer service policies and procedures., • Handle escalated customer complaints and issues., • Train and mentor customer service representatives.QUALIFICATIONS:, • 5+ years of experience in customer service, with 2+ years in a managerial role., • Leadership and organizational skills., • Communication and problem-solving abilities.