Gift Shop Attendant
4 days ago
Queens
The Gift Shop Attendant at the TWA Hotel will be responsible for providing a positive guest experience by executing flawless service to all guests of the gift shop. The ideal candidate for this role has great communication skills with a positive demeanor and the ability to multi-task and work well with others. Primary Responsibilities: • Greet customers when they enter the shop, offer assistance in locating merchandise, and respond to questions regarding merchandise., • Display merchandise in a neat, eye-appealing manner., • Restock items as necessary, check expiration dates, and discard expired items., • Keep storeroom neat and clean., • Complete customer purchases, process all payment types, and process returns, refunds, and exchanges. Verify customer identification as required., • Maintain appropriate cash levels in cash drawer, turn in all property monies and receipts, and ensure deposits/cash drops are verified., • Follow checklist for opening and closing shop., • Secure shop and monitor customer activity to prevent losses due to merchandise theft and damage., • Report accidents, injuries, and unsafe work conditions to captain (manager)., • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets., • Anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation., • Speak with others using clear and professional language; answer telephones using appropriate etiquette., • Develop and maintain positive working relationships with others., • Comply with quality assurance expectations and standards., • Reach, bend, twist, pull, and stoop; move, lift, or carry objects weighing less than or equal to 10 pounds; stand, sit, or walk for an extended period of time., • Additional duties as assigned by Captain (Manager) Qualifications: • High School Diploma/G.E.D. equivalent, • At least 1 year of related work experience, • Previous customer service experience preferred., • Excellent administrative, interpersonal, organization, written and verbal communication skills, • Organizational skills and attention to detail, • Excellent communication skills both written and oral., • Ability to multi-task and work in a fast-paced environment, • An aptitude for self-motivation, • A can-do attitude and a hands-on approach, • A flexible schedule that allows you to be available days, nights, holidays and weekends based on the demands of the hotel Position Offerings: • Competitive Salary, • 401(k) Plan, • Health and Dental Insurance, • Paid Vacation For more information on the TWA Hotel, please visit . Responsibilities: • Respond to group inquiries and other requests in a timely manner, • Block groups in hotel systems, • Prepare, show rooms, and give tours to walk-in clients, • Create and distribute flyers for special events, • Oversee group blocks and rooming lists, ensuring accuracy using our reservation system, • Route billing, payments, etc., • Prepare reports for revenue management and sales teams, • Assist with scheduling and servicing meeting rooms as needed, • Order and inventory sales amenities and supplies, • Provide support and sales insight, • Minimum of 3 years’ experience as a Front Desk Agent in the hotel industry, • Front Desk or Sales experience with the brand strongly preferred, • Highly motivated, self-directed, with strong initiative and desire for achievement, • Exceptional customer service skills required, • Professional attire required, • Strong computer skills, email, Excel, must be trainable on Sales systems, • Excellent communication, problem solving, and presentations skills required Our Company • MCR is the 3rd-largest hotel owner-operator in the United States., • Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia., • MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities., • MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels., • MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020., • MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer., • Hotel Discounts, • Weekly Pay, • Paid Time Off, • Retirement Options, • Referral bonuses, • Career advancement & upward mobility, • Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members